--- title: "WaitWell Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of WaitWell. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if WaitWell is a good fit for you!" source_url: "https://www.softwareadvice.com/waitlist/waitwell-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Patient Scheduling Software](https://www.softwareadvice.com/patient-scheduling/) / [WaitWell](https://www.softwareadvice.com/waitlist/waitwell-profile/) / WaitWell Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/waitlist/waitwell-profile/) Reviews [Alternatives](https://www.softwareadvice.com/waitlist/waitwell-profile/alternatives/) # WaitWell User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 104 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 85 reviews (82%) - 4 stars: 19 reviews (18%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The reporting and queue management feature provided better visibility into daily operation allowing our team to make informed decision and improve service efficiency. While there is room for additional customization WaitWell has been a dependable solution that improved operational productivity and customer satisfaction. - The combination of online appointments, virtual queuing, automated notifications, and reporting significantly simplified day-to-day operations. Although the initial setup required planning and validation, the platform proved stable once configured and integrated well with the client's existing processes. - The platform's real-time dashboard, clear reporting, and useful analytics make it possible to continuously monitor key performance indicators related to service times, wait times, and resource utilization. ### Most mentioned cons - I wasn't a big fan of the dashboard clutter right out of the box. If your building has a ton of different service lines running at once, the main view gets pretty overwhelming until you manually filter out the departments you don't care about. - There are a couple little quirks when it comes to custom fields that could use a little bit of work, but outside of that there aren't many other problems I've encountered. - Setting up custom workflows and complex reports took me a couple of hours to really wrap my head around. ## WaitWell customer reviews Showing reviews 1-25 of 104 (page 1). ### Reliable Appointment and Queue Management Platform with an Excellent User Experience - Overall rating: 4/5 - Reviewer: Suhaiv S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with WaitWell has been positive. The platform helped streamline appointment scheduling reduce wait time and improve the overall visitor experience. Staff members found the interface intuitive and customer appreciated the self-service booking process and timely notification. The reporting and queue management feature provided better visibility into daily operation allowing our team to make informed decision and improve service efficiency. While there is room for additional customization WaitWell has been a dependable solution that improved operational productivity and customer satisfaction. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros WaitWell made it much easier to manage appointment and visitor flow from a single platform. The online booking process was simple for both staff and customer and automated notification helped reduce missed appointment. The dashboard provides a clear overview of queues and visitor activity while reporting feature make it easier to monitor performance and improve scheduling. The platform is easy to use reliable and integrate well into daily operation. #### Cons Initial configuration for complex workflow required some additional planning and setup. Certain reporting and customization option could be more flexible for organization with specialized requirement. During peak usage minor interface delay were occasionally noticeable and more advanced analytics would be a useful enhancement. Overall these limitation did not significantly affect the platform's day to day performance. --- ### Waitwell is a Fantastic Customer Management Solution - Overall rating: 5/5 - Reviewer: Jonathan B. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are very happy with Waitwell and don't have any complaints. We use it mostly for managing walk in customers, but it works well for appointments. Staff finds it easy to use and the dashboard is very user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The cost is a significant savings from our previous software, the training was fantastic, and the system is easy to use. Our customers find it easy to use as does staff. #### Cons I really can't specifically name a con. We did have a few kinks trying to implement the calendar integration, but that was mostly due to our own IT department. We would like an option for staff to accept/deny the appointments, but it seems like that option is not available. #### Reasons for switching to WaitWell Cost was the biggest factor, coupled with the lack of support from QLess. #### Vendor response Hi Jonathan, Thank you for your review! We’re glad to hear that our system is helping your organization manage customer walk-ins and that your staff finds it easy to use. We’re continually innovating and developing new features, and we’ll keep you updated on any progress regarding appointment accepting/denying. Replied November 2025 --- ### Taking upfront payments to stop the no-shows - Overall rating: 4/5 - Reviewer: Jones S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our daily no-show rate dropped to almost zero because folks actually have money on the line now. It keeps the staff dealing with serious visitors and protects our daily revenue from empty slots. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One thing I really dig about WaitWell is the pre-payment feature for booking slots. You can make people pay a small deposit right when they book, which completely stops them from making fake appointments. #### Cons The initial payment gateway setup was honestly a pain to connect with our bank accounts. It wasn't just a quick click, and I had to drag my finance guys in to sort out the backend permissions. --- ### I dare you to show me a better queue and appointment management platform than Waitwell - Overall rating: 4/5 - Reviewer: Samara Zuri K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience with Waitwell has been exceptional. Working within project controls and financial oversight, maintaining efficient operations, maximizing resource allocation and having clear visibility into service performance are our teams priority and Waitwell has helped achieve all three. It is a robust, all in one platform that has helped us reduce wait times, improve service coordination and remove much of the back-and-forth that previously slowed scheduling and service delivery . It has automated our virtual queuing and appointment booking, which has simplified day-to-day operations.The real-time dashboards and AI-powered insights through WaitWell Insights have given us stronger operational visibility by helping identify bottlenecks, monitor service demand and support data-driven staffing and capacity decisions. Overall, WaitWell has exceeded expectations, and I would highly recommend it to organizations looking to optimize service delivery, reduce operational costs and improve team productivity through a platform that is user-friendly and effective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What standout immediately about Waitwell is its sleek and uncluttered interface that is easy to navigate and has helped our teams adopt it quickly and reduced the amount of training during implementation. I love the way Waitwell has helped us improve resource allocation and operational efficiency. Automating appointment scheduling and queue management had reduced idle time and improved staff utilization. Another major advantage has been reducing missed appointments and improving scheduling reliability. It offers automated reminders and notifications that have helped keep our teams aligned, resulting in better utilization of available service windows and minimizing disruptions. The reporting capabilities have also been valuable. Waitwell's real time dashboards and extensive builtin reporting allow us to monitor wait times, service demand, customer flow and operational performance in performance. These insights support faster decisions around staffing and workload balancing. #### Cons One limitation for our team has been the lack of full sync with Microsoft Calendar, which would make managing availability and avoid scheduling conflicts much easier. Although it is encouraging that improvements are already in progress. Another enhancement that would add value is automatic meeting check-in based on user location detection, which could simplify arrival and attendance workflows. Also additional flexibility in the location view would also be useful. If we would have multiple queue lines within the same location,it would improve our organization when different service types are managed by separate teams, especially when we have high volumes because colour coding alone is not enough --- ### We LOVE WaitWell. - Overall rating: 5/5 - Reviewer: Ryan B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WaitWell is fully fleshed out and considers not only our business, but the end user. It allows us to focus our time and energy on providing excellent customer service and less on managing customers. #### Cons Not many cons but if I had to gripe, The WaitWell sign up page could use more customization features to fit our brand better. #### Reasons for switching to WaitWell NextMe doesn't offer automatically updated wait times, leading out customers to be frustrated with it saying there isn't a wait, when there is. It lacked reporting and felt VERY feature light compared to WaitWell. #### Vendor response We're pleased that WaitWell's comprehensive approach supports your business and enhances the end-user experience. Appreciate your valuable review! Replied November 2023 --- ### Easy-to-Use and Reliable Management Platform - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with WaitWell has been very positive. It has helped streamline scheduling and visitor management, making daily operations smoother and more organized. The platform is reliable, straightforward to use, and a helpful solution for managing appointments and visitors efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros WaitWell is user-friendly and helps keep appointments and visitor management organized. The interface is clean, easy to navigate, and helps improve efficiency for both staff and visitors. #### Cons Some advanced features take a little time to learn, and additional customization options would make the platform even better. #### Vendor response customizaiton options2:22 PMClaude responded: Thanks for the kind words!Thanks for the kind words! We're so glad WaitWell keeps your scheduling and visitor management organized, and that staff and visitors alike find it easy to use. Those advanced features pack a lot of power, and we're always making them easier to learn. We're also constantly adding new customization options, because we want WaitWell to keep fitting exactly how you work. Glad it's made your days smoother! Replied June 2026 --- ### Easiest Queue Platform to Launch in Less than a Day! - Overall rating: 5/5 - Reviewer: Cristian M. - Verified reviewer: Yes - Industry: Utilities - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience with this platform is one of the best by far. The support is great, no language barriers, and they are very friendly. The cost for this platform is very low, especially for startup companies, and this allowed us to securely collect basic information on customers and sales representatives prior to adding them to a queue. Our use case was a bit unique in that we wanted both client and sales rep information in our project management queues, and WaitWell quickly adapted. Our sales reps can either schedule an appointment for a welcome call with a customer post-sale or they can add the customer to the queue and upload any attachments, which makes this super easy and straightforward for our project management team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy the platform is to set up, especially from an IT perspective. I signed up, and in less than an afternoon, we were up and running! The support team did a lot of the heavy lifting, while I added customization. Our marketing department was also easily able to update our branding in a couple of clicks. #### Cons There are a couple little quirks when it comes to custom fields that could use a little bit of work, but outside of that there aren't many other problems I've encountered. #### Vendor response Thanks so much for taking the time to write this. It's great to hear you were up and running so fast, and that your team could get hands-on right away. Really glad WaitWell's been a good fit for how you work. Replied June 2026 --- ### Maximising Efficiency and Data Insights - Overall rating: 5/5 - Reviewer: Pretty M. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This platform has helped me bridge the gap between project logistics and student satisfaction by turning stressful waiting areas into organized virtual queues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the data-driven scheduling because it provides clear bottleneck analytics that help optimize staff schedules during peak registration weeks. #### Cons It has heavy initial setup meaning it is hard to implement for people with no initial experience with the platform. --- ### WaitWell is an Excellent customer support management and appointment scheduling platform - Overall rating: 5/5 - Reviewer: Dionne Joy M. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been amazing with WaitWell. It a queue management and appointment scheduling platform used across industries like government, healthcare, retail, higher education, and hospitality. We use it for student appointment scheduling, it reduces time, help you plan better and provides value for money. Highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WaitWell provides an excellent customer service for users. The support team is responsive, helpful, and willing to make last‑minute adjustments or cost‑saving recommendations. Provide real‑time notifications, virtual queues, and accurate wait‑time estimates reduce frustration and improve flow. - - #### Cons WaitWell is great for organization with daily customer volume, whether you need appointments, walk‑ins, or both. WaitWell provides both staff and customers great interface with smooth handling of walk‑ins and appointments. - --- ### What I Comprehend about WaitWell - Opinion Based on Hospital Appointment Management - Overall rating: 5/5 - Reviewer: Dimakatso M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Days are gone when I used to shout names to customers - All thanks to WaitWell since it streamlines queue and appointment management in my facility. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WaitWell has completely eradicated the crowded waiting room in my hospital facility by replacing the sign-in sheet via patient check-in (Virtual, Walk-in & Appointment) all in one dashboard. #### Cons As a Receptionist in a healthcare facility, I have been able to manage the queue at ease with WaitWell - I can’t recall ever encountering issues. --- ### Easy and convenient! - Overall rating: 5/5 - Reviewer: Joshua K. - Verified reviewer: Yes - Industry: Accounting - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I used it to join the line at a registry in Alberta and the process was super easy. I was able to wait in my car and catch up on some work calls while I waited my turn. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked the convenience of joining the line from my phone and being able to wait wherever I want. I l loved being able to track where I was in line and I was able to message the staff beforehand to ask if I could use my Amex card. #### Cons Nothing! Worked really smoothly, I wish more registries used this product. The experience was very smooth and I have no complaints. #### Vendor response Thank you Joshua! I am so glad that you had a great experience using WaitWell at an Alberta registry. Replied March 2026 --- ### Great Application & Service! - Overall rating: 4/5 - Reviewer: Annie W. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Extraordinary! From the assessment to launch, they were accomodating, professional, and resolved any questions or issues very quickly which made the process that much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is user-friendly and easy to to configure. The performance is great too! With the help of this software,our stores are able to manage lines and appointments easily and with less effort since customers are able to join/cancel themselves. This was very helpful for us especially during the pandemic to help with health & safety protocols and social distancing. #### Cons No software is perfect, and there are always room for improvements. Here are some recommendations 1. Ability to move stores between regions and have better restrictions for reporting at the director levels 2. Easier way to manage permissions for staff members across multiple stores and regions 3. Customizable colours for branding 4. Ability for customer to select the staff member they would like to see when joining the queue or booking an appointment 5. Bulk edits to select configurations / templates within the same area for multiple locations and regions. For example, I may want to bulk update 9 out of 10 text templates for seleect locations/regions 6. Multi-lingual language support for custom inputs #### Reasons for choosing WaitWell During our selection process, we piloted with another company in parallel. We chose WaitWell instead because we liked working with [SENSITIVE CONTENT]. He provided exceptional customer service, made the implementation process extremely easy, and flexible with requests. We enjoyed working closely with WaitWell on improvements as they demonstrated a valuable partnership. #### Vendor response Annie, thanks so much for this very detailed feedback. WaitWell is a learning organization and we are always working hard to improve our software so that it better meets the needs of our customers. Glentel has been amazing to work with and has helped us to refine our product to better suit the Enterprise market. We are happy to hear that you have had a good experience with our Product Management team and we will make sure the feedback you provide here makes its way back to them. Thanks again for choosing WaitWell. Replied September 2021 --- ### WaitWell was a THE solution to organizing our student traffic. - Overall rating: 5/5 - Reviewer: Kate Y. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been very positive. We are less than a year out - but I am looking forward to seeing a year's worth of statistics and the ebbs and flows in our traffic. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use on both the front and back ends. I like the controls that we have as administrators once it is all set up. We have dealt mainly with [SENSITIVE CONTENT] - she is amazing and so responsive. Works to understand our needs; then tries different ways to accommodate it. Also teaches us what we can do on our own. #### Cons I, honestly, can't think of a con. It was a change in culture and processes - so we are waiting for the students to catch on and for other offices on campus to join. We were one of the earlier adopters of the technology. But, students are super responsive - I don't anticipate any issues when we introduce a new online booking system that differs from what we currently use. #### Vendor response Thank you for sharing your experience with WaitWell! We're delighted that you find the software easy to use on both ends. It's always rewarding to see customers appreciate our commitment to great support! Replied November 2023 --- ### Cutting-edge, secure, and efficient time management software - Overall rating: 4/5 - Reviewer: Arindam B. - Verified reviewer: Yes - Industry: E-Learning - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WaitWell is thoroughly developed and takes into account both our business and the final user. It enables us to devote more of our time and resources to delivering first-rate customer service and less to client management. #### Cons There aren't many drawbacks, however if I had to complain, the WaitWell sign-up page could be more tailored to our brand. #### Vendor response We're thrilled that WaitWell has enabled you to excel in customer service. WaitWell offers flexibility for tailoring the interface to your brand, and we're open to your suggestions for further customization. Please reach out. Thank you for sharing your feedback! Replied January 2024 --- ### Software that is well-designed to help businesses manage lines and schedule appointments - Overall rating: 5/5 - Reviewer: Biswajit S. - Verified reviewer: Yes - Industry: E-Learning - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Because Waitwell is so user-friendly and effective, we never miss a deadline. It assists with booking management and even reminds participants to arrive. #### Cons While juggling many schedules can occasionally be challenging, it is manageable. #### Vendor response We're delighted that WaitWell's user-friendliness and effectiveness help you meet deadlines and streamline your work. If you're still encountering challenges with multiple schedules, please don't hesitate to reach out with details, and we'll gladly provide assistance. Thanks for sharing your insights! Replied December 2023 --- ### WaitWell Queue Management - Overall rating: 5/5 - Reviewer: Dennis H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WaitWell staff have been great to work with and they are always willing to listen to enhancement suggestions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros On a typical business day we could have had as many as 10 to 30 people inside our office, in line, at any one time. We knew that proper COVID distancing was going to give a problem and subsequent mandated restrictions drastically reduced the number of customers we could have in our office. We also knew that we couldn't expect our customers to line up outside in freezing temperatures. Desperate times call for unique solutions. Initially the new virtual queueing system gave us a bit of cause for concern simply because it was new and was a different way of doing business. However, looking back, it was definitely the right decision. We have had great reviews from customers and in addition, our staff appreciate the professional organization of the work flow. We have gained operational efficiencies and we now have additional statistical data to assist with our day to day management. #### Cons The system has worked so well that it is difficult to single out anything that we do not like. #### Vendor response Thank you Dennis for the positive review. Changing to a digital queue is a significant change for any organization but your staff really rose to the challenge and we are happy to see the change paying off for your organization. Replied September 2021 --- ### An excellent and exceptional tool for making appointments. - Overall rating: 5/5 - Reviewer: Mark M. - Verified reviewer: Yes - Industry: Utilities - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WaitWell is intuitive, user friendly and highly customizable to suit your needs. It has a very nice and friendly interface making it simple and easy to use and manage. Also, it provides an easy way to improve and support my working experience and it saves much time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WaitWell is an amazing and incredible tool for making appointments and it saves much time. What i like best about it is that we can easily track the status of waitlist. It has really been easy to manage appointments and attend to the customers on the wait list easily and quickly. I like its interface which is very nice and friendly. #### Cons We have not experienced any difficulties while using WaitWell. So far so good. #### Vendor response Your feedback on WaitWell's intuitiveness, user-friendliness, and customization options is greatly appreciated, and we're pleased that it has improved and saved you valuable time in your work! Replied January 2024 --- ### Efficiently queueing up with WaitWell - Overall rating: 5/5 - Reviewer: Joyce G. - Verified reviewer: Yes - Industry: Luxury Goods & Jewelry - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It is a joyride to use WaitWell for our retail and walkin customers. The alerts and notifications are top notch service. #### Cons The UI can be improved for new staffs to use it effortlessly. #### Vendor response We're delighted to hear that WaitWell is a joyride for your customers. Thank you for your feedback on the user interface; we're continually working to enhance the user experience, let us know what changes you'd like to see! Replied January 2024 --- ### Best at queueing and assigning visitors to customer attendants - Overall rating: 5/5 - Reviewer: Beatrice W. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the product features and stability. It provide valuable data of our visitors that helps us improve our processes. #### Cons I have no complain, continue improving the features #### Vendor response Thank you for your positive feedback on WaitWell's product features and stability. We appreciate your support and will continue to work on improving the features! Replied January 2024 --- ### Fantastic Software - Overall rating: 5/5 - Reviewer: Omar A. - Verified reviewer: Yes - Industry: Government Relations - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. People are happy to be able to wait in the comfort of their own vehicles rather than waiting outside in the cold, rain or heat. It's also wonderful for clerks to not have to see a huge lineup in front of them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros People don't need to line up in the cold, heat or rain. Also, the clerks don't feel so stress out because they don't see a huge lineup in front of them anymore. #### Cons Honestly there's nothing wrong with the software if people use it correctly. For example, the system will ask them to come to till 2 & they don't pay attention to their phone message. They just sits outside & wait around until they decided to come & ask when is their turn next. So people need to pay more attention to their phone messages when the system notify them. #### Vendor response Thank you for your feedback, Omar. Reducing staff stress levels is so important for staff retention. We are happy to hear WaitWell is working well at your location. Replied September 2021 --- ### Alignment guaranteed - Overall rating: 5/5 - Reviewer: Matthew S. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how WaitWell aligns our workers beautifully and in order. It creates peace and avoids chaos outside our sites. #### Cons The user interface can be improved to make it look sober. #### Vendor response We appreciate your feedback! We're continuously working on enhancements, and your input is valuable. Replied December 2023 --- ### Unique visitors solution - Overall rating: 5/5 - Reviewer: Komal M. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how WaitWell lucidly solves the problem of incoming visitors by monitoring their visits. #### Cons Well, I have not experienced anything awkward thus far. #### Vendor response Thanks for your feedback, Komal! Replied January 2024 --- ### Very efficient & convenient - Overall rating: 5/5 - Reviewer: Ivy V. - Verified reviewer: Yes - Industry: Government Relations - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really like the WaitWell system because I think it's so convenient for people & with covid, it makes it safer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros People doesn't need to wait out in the cold, rain or heat. They can wait in the comfort of the own vehicles. As well, the clerks don't stress out as much seeing the line up. #### Cons If people use it correctly then it makes things more smoother. For example, a few people click the wrong service & they end up being in the wrong line. But we usually can help them out anyways. #### Vendor response Thanks for taking the time to leave us this feedback. We are glad to hear that you are able to work around it even when there is some user error. We agree that reducing staff stress levels is a key benefit of using WaitWell. Replied September 2021 --- ### Slpendid benefits of using WaitWell - Overall rating: 5/5 - Reviewer: Sonika J. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros WaitWell is incredibly good as it includes benefits like efficient scheduling, reduced no-shows, improved organization, and enhanced customer satisfaction. #### Cons Based on our usage, we find absolutely no negative reasons to highlight about it. #### Vendor response We appreciate your feedback, Sonika! Replied January 2024 --- ### WaitWell Review - Overall rating: 5/5 - Reviewer: Rick B. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a very versatile software for visitor management and queue purposes. User friendly interface is a plus point. #### Cons I have zero complaints against this lovely software for visitor management. Love it. #### Vendor response Thank you for your feedback! We're thrilled that WaitWell's versatility in visitor management and queue functionality aligns with your needs. Replied December 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/waitlist/waitwell-profile/reviews/?page=2) --- WaitWell Reviews, Pros and Cons - 2026 Software Advice