Very happy.

We use this for our liability waiver for our range. It has made life so much easier to be able to track and store the waivers electronically.

I wish there was a module to link the info to QuickBooks POS vs 18. We just have to manually load the data weekly, not much of a problem.

Overall experience had been good with no problems, but definitely leaves room on the table for improvement

Biggest feature is that this waiver platform integrates into square. Customer facing kiosk is super easy to use and implement. Uploading and new document for accepting signatures is very easy.

This is the most basic waiver signing platform available. It’s gets the job done and does exactly what it’s suppose to do, but it is lacking in bells and whistles, customizable branding, and changes or new document uploads are not instant (must wait for customer support to implement - but they are quick!)

Still not sure because we haven't had a chance to use it with clients. Wanted to have everything updated before December (which is our busiest month) but couldn't because of customer service issues. So everything got delayed and we are already paying for a service we don't know if we like. The delay made us go over our free trial, so hopefully they will help us better in the near future and we won't have to cancel the subscription.

Having all of our consent forms online. The fact that they can be saved forever and easy to find returning clients

Uploading waivers is a pain. Have to contact customer service a lot. Still trying to upload all of our waivers correctly, way over a month after signing up. Still haven't been able to use it with clients because all parts to fill out are required...even tho they are not to us. Sometimes you need the option of N/A or it doesn't apply for all clients, so when you realize you have to send back and have it updated. And that might take days...or longer

At my VR arcade, every customer would need a waiver signed to play. WaiverElectronic's format is straightforward and easy to use so it helps our process a lot.

The fact that we can customize the waiver to our likings and have 1 wavier set up to both accommodate single adult signer or adult signing for minors at the same time. I fairly enjoy the "Set Today" button but customers seem to not notice it. If there's a way to have the waiver to be default to Today's Date and allow customer to edit it otherwise should they wish to, it may be nice.

The fact that we aren't able to separate minor's first and last names in the app. It defeats the purpose of using the app, which we used to prefer. Now we use the browser version of waiver and it gets laggy at times. Personally, I think the "Click to Sign" box is very self explanatory, but I'm putting this comment here because many signers seem to not understand that still. They'll put their finger in the box and start signing, which seems to make sense as well? So if there's anyway to clarify that language (more than it always does) to help, that may be helpful. Something like "Click for Signature Box" or something.

It’s nice to have everything electronic and easily accessible.

I really like how we were able to costum make it to fit our needs. I also love how it’s electronic and I can send the link to anyone, anywhere and it can be completed.

We’ve had a few problems when updates were made. We emailed about our concerns. The response time was relatively quick. Our concerns were addressed and fixed within a timely manner. You have to have exact spelling when searching for names. Sometimes our clients misspell. It would be nice to have it bring up a few more options (names close to the spelling that was input).