All Waiver Electronic Reviews
1-25 of 53 Reviews
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Joshua
Verified reviewer
Sporting Goods, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Waivers online
Very happy.
PROSWe use this for our liability waiver for our range. It has made life so much easier to be able to track and store the waivers electronically.
CONSI wish there was a module to link the info to QuickBooks POS vs 18. We just have to manually load the data weekly, not much of a problem.
Vendor Response
Thank you so much for your review! We will keep working hard to improve our service
Replied November 2018
Kristine
Entertainment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Most basic, functional waiver platform
Overall experience had been good with no problems, but definitely leaves room on the table for improvement
PROSBiggest feature is that this waiver platform integrates into square. Customer facing kiosk is super easy to use and implement. Uploading and new document for accepting signatures is very easy.
CONSThis is the most basic waiver signing platform available. It’s gets the job done and does exactly what it’s suppose to do, but it is lacking in bells and whistles, customizable branding, and changes or new document uploads are not instant (must wait for customer support to implement - but they are quick!)
Venusja
Cosmetics, 2-10 employees
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2018
meh
Still not sure because we haven't had a chance to use it with clients. Wanted to have everything updated before December (which is our busiest month) but couldn't because of customer service issues. So everything got delayed and we are already paying for a service we don't know if we like. The delay made us go over our free trial, so hopefully they will help us better in the near future and we won't have to cancel the subscription.
PROSHaving all of our consent forms online. The fact that they can be saved forever and easy to find returning clients
CONSUploading waivers is a pain. Have to contact customer service a lot. Still trying to upload all of our waivers correctly, way over a month after signing up. Still haven't been able to use it with clients because all parts to fill out are required...even tho they are not to us. Sometimes you need the option of N/A or it doesn't apply for all clients, so when you realize you have to send back and have it updated. And that might take days...or longer
William
Entertainment, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Good but.
At my VR arcade, every customer would need a waiver signed to play. WaiverElectronic's format is straightforward and easy to use so it helps our process a lot.
PROSThe fact that we can customize the waiver to our likings and have 1 wavier set up to both accommodate single adult signer or adult signing for minors at the same time. I fairly enjoy the "Set Today" button but customers seem to not notice it. If there's a way to have the waiver to be default to Today's Date and allow customer to edit it otherwise should they wish to, it may be nice.
CONSThe fact that we aren't able to separate minor's first and last names in the app. It defeats the purpose of using the app, which we used to prefer. Now we use the browser version of waiver and it gets laggy at times. Personally, I think the "Click to Sign" box is very self explanatory, but I'm putting this comment here because many signers seem to not understand that still. They'll put their finger in the box and start signing, which seems to make sense as well? So if there's anyway to clarify that language (more than it always does) to help, that may be helpful. Something like "Click for Signature Box" or something.
Vendor Response
Dear Customer, Thank you for your review. The newest version of app supports the separate first and last names for minors. Please update your app to the newest version. Feel free to contact us if you have any questions. Andy Lee
Replied December 2018
Michelle
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great product!
It’s nice to have everything electronic and easily accessible.
PROSI really like how we were able to costum make it to fit our needs. I also love how it’s electronic and I can send the link to anyone, anywhere and it can be completed.
CONSWe’ve had a few problems when updates were made. We emailed about our concerns. The response time was relatively quick. Our concerns were addressed and fixed within a timely manner. You have to have exact spelling when searching for names. Sometimes our clients misspell. It would be nice to have it bring up a few more options (names close to the spelling that was input).
Vendor Response
Thank you for your suggestion. We will work hard to improve it.
Replied November 2018
Abby
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2018
Great, Affordable, Easy-customizable, Waivers!
WaiverElectronic has allowed me to eliminate 90% of our business's printing. We have saved money and time with this app. It has also given me more options to have clients fill out forms at home and has helped ensure that minors have they parent/guardian fill out a waiver before coming in.
PROSHere's what I love about Waiver Electronic: - It's so easy and fast to create waivers - It uploads right to Google Drive - There are printable QR Codes that make it quick and easy for individuals in a large groups to fill out waivers - You Can Create Unlimited Waivers and variations of the same waiver - You can put them on your website or use an Ipad at the front desk
CONSA couple of things I wish they would update: 1) I would like the ability to sort my waivers in the order I want displayed or at least be able to number them or alphabetize. Right now they show up in a random order so it's hard to direct clients to the correct forms 2) I would like the ability to have an "other" option on a multiple choice question and if "other" is selected, I would like the option to have a mandatory field that must be filled in if other is selected.
Vendor Response
Thank you so much for your review! We will keep working hard to improve our service
Replied November 2018
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2018
Good software, except very hard to search
More or less a good experience. GUI could be improved.
PROSI was able to customize it the way I wanted.
CONSNot easily searchable across devices. There is not one place I can see all of my waivers quickly as far as I can tell. Also, age limit is glitchy. SHould be able to sign waiver for ages 5 and up, but sometimes cuts people off even if child is above 5.
Vendor Response
Thank you for your suggestion. We will work hard to improve it.
Replied November 2018
Jenny
Recreational Facilities and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
3
Reviewed November 2018
Chosen over many others!
Excellent. It was easy to set-up, looks great, and offers a lot of options!
PROSWe went through many electronic waiver systems and selected WaiverElectronic because of it's functionality! We love that it has the option to renew a previously filled out waiver. Our splash page has never worked, despite having reached out to customer service, but we're still happy with the other all software.
CONSOur splash page has not worked and customer service was not able to solve the problem.
Joshua
Entertainment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great for on the Beach Kayak Business
I run a small kayak business where I have customers sign a waiver before each trip. I love the offline functionality and the peace of mind that the google drive uploads bring. It makes it quick and easy on the beach and provides peace of mind that all the waivers are stored in the cloud.
CONSI do not like the splash screen where it has me select the correct waiver below. I only have one waiver and wish that it would just automatically load to that one.
Dallas
Entertainment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great Value
It's great and they are very helpful
PROSI like the lower cost of htis service compared to others. I also submitted a request for a change and they made it happen in only a couple days!
CONSIt was not as convnient for finding minor's names, but they fixed it!
Roxanne
Consumer Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2018
Solid Software
It is easy and helps my get all my required forms from clients and not have a bunch of papers everywhere to keep track of!! It’s all on the app It is easy to make forms also!
PROSI love the ease of using the program and having the app on my iPad to have clients fill out the forms. I also like being able to access it on my phone when I’m not in my Salon. Clients think it’s super cool and easy to fill out as well.
CONSI would like to be able to edit and create forms on the app not having to go on to the site to do it. Also when I add notes to a client I don’t like that it pulls up other people nots at the top. It’s confusing for me. I want just their notes to pop up
Ian
Sports, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Superior to anything else i tried
The back-end user interface, with drag and drop, is such a pleasure to use. Someone with little to no coding knowledge can set up a really professional looking waiver with ease. The support provided is also really good, with rapid response to my emails.
CONSA little restrictive in terms of its rigidity (A general problem with drag and drop)... but the support crew generally come up with a solution that does the job.
Mandie
Entertainment, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2018
Easy setup/access
Overall, the product and helpful customer service has suited our business needs.
PROSThe ease of setting up the waiver and accessing them is great
CONSThere must have been an update that limits name searchability on existing waivers, because we have been having a hard time finding the right people within the system to renew their waiver.
Kelsey
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2018
Convenient way to store waivers
My business is operated at the beach, so I love the fact that I can access and store waivers without needing wifi.
PROSI like how simple this is to use, and especially love that I don't have to worry about storing thousands of pieces of paper. I use a iPad remotely and I am able to upload the signed waivers once I have wifi.
CONSThe app often freezes when I'm trying to upload the waivers that were signed and stored on my iPad.
Corey
Entertainment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
WaiverElectronic is a simple, low cost tool that we use everyday.
We use WaiverElectronic along side paper waivers in the business to accommodate all guests preferences.
PROSThis software gives online bookings an opportunity to fill out waivers before they arrive and which is great for large groups.
CONSWaiverElectronic had a google play store app but it doesn't update correctly on the Fire tablets we use. We have to re-download the app every once in a while to make it work correctly.
Garrett
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed November 2018
Easy for Startups
Very affordable and easy for a startup business on a shoe string budget.
CONSWas not easy to transfer contact information collected and transfer into mail chimp or our booking software.
Vendor Response
Thank you for your suggestion. We will work hard to improve it.
Replied November 2018
Carol
Entertainment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2018
Ease of use
I own an escape room and need a waiver signed before guests enter, I also use it to collect email addresses.
PROSIt's fairly easy to use /intuitive for customers once it's all set up.
CONSIt's not super clear how the content pieces will show to the end user when setting up. I've had to make a few revisions after seeing it from the customer's end which requires a bit of back and forth.
denise
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
simple
never has problems. totally customizable
CONSit seems a little dated! i would maybe revisit the aspect with minor's signing waivers. it's a little weird.
Vendor Response
Thank you for your suggestion. We will work hard to improve it.
Replied November 2018
Nicholas
Entertainment, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2018
Good value
Easy company to work with and reasonably priced
PROSOffline capability, no internet at our building and that hasn't been a problem
CONSLack of flexibility on form to make it absolutely perfect to my needs
Nick
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2018
Easy
It is simple to use and saves tons of paper. I also like that you can make multiple user accounts.
CONSI have no complains about the software, it does what it says it will do.
Robert
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Great Option!
Client love it and it is easy to use.
PROSI really like the ease of use and the great price point.
CONSThere wasn't anything that I would say is a con.
Dionne
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2018
Easy
Haven't had any issues this far therefore a pleasant experience
PROSIt's easy to use, the app works well. Easy to edit if necessary once the main body work was done.
CONSThe process of typing up the waiver was somewhat hard but that may be for our business' type of waiver and question options
Josh
Entertainment, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Waiver Electronic Review
That it sinks right away. Easy to use for customers.
CONSTakes a while to load.
Chad
Sports, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2018
Highly recommended
Love it.
PROSI own a sporting facility and the ability for parents to sign the waiver before they bring their kids to play is something they really appreciate.
CONSThe section where it asks whether or not you are an adult is a little confusing.
Michelle
Fine Art, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Good electronic waiver. Great customer service
Overall it is a great product that helps eliminate paper waivers and keep all your waivers stored for you. I like their pricing model which is based on how many waivers you fill out per month.
PROSThe customer service was fantastic. If I didn't know how to do something they would answer quickly to help. When I had a request for a new feature they would bring it up at the next meeting and get back to me on when it could be added.
CONSIt is a little bit clunky to create the waivers and sometimes the app would freeze while trying to fill out a new waiver.