WaiverFile

RATING:

5.0

(40)

About WaiverFile

WaiverFile is a digital signature software that helps businesses create, sign and send waivers to employees. The platform enables managers to securely store digital records of signed documents. It includes tools for creating waiver documents in Word format, as well as features for managing waivers submitted by employees and tracking data about those submissions. Additionally, WaiverFile lets stakeholders access waiver data through a web portal, which allows them to view reports and get feedback on the signed waivers

WaiverFile Pricing

Free 30-day trial available, then: Startup (150 waivers per month) = $15 per month Business (400 waivers per month) = $39 per month Growth (700 waivers per month) = $69 per month Premium (1300 waivers per month) = $119 per month Enterprise (4000 waivers per month) = $199 per month High Volume = Contact for quote Monthly plans start at just $15 per month. Annual discounts available.

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Not Available

WaiverFile event
Slide 1 of 3

WaiverFile Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for WaiverFile

1 - 5 of 40 Reviews

User Profile

Laurent

Verified reviewer

Management Consulting

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

Excellent services, they know how to listen and to tailor the solution. Great job!!

Streamlining our processes and get rid of paper.

PROS

I started the process of looking into improving my process around waivers. I put all my specific requirements and send them over 4 different vendors. 75% responded and for some reason, I like the answer from the owner of the company. I start the process to get the free trial to start looking into the product to make sure it was going to work for us. Remember that all companies are different and a single solution can't fit all business. Few emails later and a phone call allows us to get the solution that fits. 10 days later I was able to launch it.

CONS

At first, I realized they do not have an app for Droid or iPhone but realized quickly this is an advantage as any customer can use their own phone to sign the waiver. No need for an app.

Vendor Response

Thanks for the review, Laurent! We're so happy to hear that WaiverFile is working well for you. We're also working on iOS and Android apps in which will allow for kiosk signing to continue if internet is lost, but as you say, signing works anywhere with no need for an app. Thanks again for taking the time to review!

Replied October 2017

Breeann

Leisure, Travel & Tourism, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Customer Service Excellence

Customer service was top notch. I emailed a question and got a response within an hour. When we communicated further, I asked to speak to someone on the phone, they immediately called me. We were able to get so much sorted out during our call and [SENSITIVE CONTENT] customized my profile based on what our needs were. He was able to anticipate features we might need and showed me features that I wasn't aware of. If you are thinking of choosing WaiverFile, give them a call to see exactly what they can offer!

PROS

The software is great to use and offers features that make the tedious waiver job easier. Organization of the completed waivers and the features you can add like Events help to streamline that process.

CONS

it looked basic at first and I was worried about it being only for US customers. Perhaps it would be more attractive immediately for potential customers if there was a place to choose Canada. There were some issues with address fields because the default is set to USA.

Reason for choosing WaiverFile

Pricing, features, ease of use, and now customer service!

Vendor Response

Thanks so much for the review! We do have plans to make the address field offer different styles depending on country, so look out for those updates soon. In the meantime, the custom fields handle it. Thanks for taking time to share your feedback with us!

Replied November 2021

Jennifer

Health, Wellness and Fitness, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2019

Operation Comfort

PROS

Able to use from the iPad when out and about at programs.

CONS

All the info you have to input. With the paper version of DSUSA waiver it only requires name, signature & date. With the waiver file they have to input name, signature date, address & email. Don’t like that the media & liability waiver are 2 forms & you have to enter same info again.

Reasons for switching to WaiverFile

Recommended by DSUSA

Vendor Response

Thanks for your review, Jennifer! Regarding the specifics with that form, DSUSA specified that they wanted the two forms to be separate. I'll reach out to them to see if they would allow us to combine them, and/or make any of the extra fields optional. (Our software supports that, it's just the way it was decided to configure it). There's also an option to make it jump immediately to the second form after completing the first, I'll make sure we have that enabled on your account since it's a new addition and may not be turned on. If the requirement is to still have two forms, this at least makes the flow easier. Thanks again for your feedback, we always strive to do all that we can to ensure the entire process is as easy as we can make it! Feel free to contact us if you have any other thoughts or questions!

Replied July 2019

Amber

Events Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

WaiverFile is the best for in-person events!

PROS

Customer service is excellent. QR code system for waiver signing is so easy to use. Offline app for collecting waivers without wifi or cell service is key for our events!

CONS

Not a fault of WaiverFile, but it can be difficult for event hosts to understand the process sometimes. More training pieces for hosts?

Vendor Response

Thanks for your review and feedback Amber! That is good to know about event hosts. Maybe adjusting the invitation email will help a bit. We'll reach out to you to discuss that one further and see what we might be able to adjust to help there. Thanks!

Replied April 2024

Karie

Leisure, Travel & Tourism, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Happy Admin!

I'm impressed by how simple the process is! Not only that, but the other day we sent out 200 requests to our guests to sign a waiver, many of which began signing at the same time from links we sent them and WaiverFile handled each request without a hitch demonstrating how solid the platform is. The support is awesome!

PROS

Ease of set up and use, fast and responsive.

CONS

None so far. There are no cons so far...

Reason for choosing WaiverFile

3 of us vetted many products, but only Waiver File fulfilled our needs.

Reasons for switching to WaiverFile

Docusign is complicated and very expensive for a not-for-profit.

Vendor Response

Thanks for taking the time to submit a review! We're delighted to hear that WaiverFile is working so well for you :)

Replied May 2023