Streamlining our processes and get rid of paper.

I started the process of looking into improving my process around waivers. I put all my specific requirements and send them over 4 different vendors. 75% responded and for some reason, I like the answer from the owner of the company. I start the process to get the free trial to start looking into the product to make sure it was going to work for us. Remember that all companies are different and a single solution can't fit all business. Few emails later and a phone call allows us to get the solution that fits. 10 days later I was able to launch it.

At first, I realized they do not have an app for Droid or iPhone but realized quickly this is an advantage as any customer can use their own phone to sign the waiver. No need for an app.

Customer service was top notch. I emailed a question and got a response within an hour. When we communicated further, I asked to speak to someone on the phone, they immediately called me. We were able to get so much sorted out during our call and [SENSITIVE CONTENT] customized my profile based on what our needs were. He was able to anticipate features we might need and showed me features that I wasn't aware of. If you are thinking of choosing WaiverFile, give them a call to see exactly what they can offer!

The software is great to use and offers features that make the tedious waiver job easier. Organization of the completed waivers and the features you can add like Events help to streamline that process.

it looked basic at first and I was worried about it being only for US customers. Perhaps it would be more attractive immediately for potential customers if there was a place to choose Canada. There were some issues with address fields because the default is set to USA.

Customer service is excellent. QR code system for waiver signing is so easy to use. Offline app for collecting waivers without wifi or cell service is key for our events!

Not a fault of WaiverFile, but it can be difficult for event hosts to understand the process sometimes. More training pieces for hosts?

Able to use from the iPad when out and about at programs.

All the info you have to input. With the paper version of DSUSA waiver it only requires name, signature & date. With the waiver file they have to input name, signature date, address & email. Don’t like that the media & liability waiver are 2 forms & you have to enter same info again.

Ideal with [sensitive content hidden]and I’m gonna say this customer service is really big in my area/business customer service that waiver file supplies is next to none. They have extremely good customer service. They were very helpful and setting everything up with me. I’ve called back a few times just To touch base on different subjects of the waiver file system and if for some reason I can’t get through to somebody somebody calls me back within 5 to 10 minutes

I pretty much like everything about this system from my customer signing in to my employees checking customers in the ease of use I have made things a lot smoother

I really don’t have any complaints their system actually works pretty flawlessly once you sync everything up it’s there within about five minutes

I'm impressed by how simple the process is! Not only that, but the other day we sent out 200 requests to our guests to sign a waiver, many of which began signing at the same time from links we sent them and WaiverFile handled each request without a hitch demonstrating how solid the platform is. The support is awesome!

Ease of set up and use, fast and responsive.

None so far. There are no cons so far...

Our experience with Waiverfile has been nothing short of awesome. This system has allowed us to easily manage and ensure compliance with safety protocols in our organization. We are now able to quickly send waivers and forms to our parents and easily collect parent consent and signatures. The ability to track and manage all waivers in one central location has been a huge plus. We can easily review and monitor compliance in real time and make sure that everyone is kept up to date. Waiverfile has allowed us to take our organization to the next level of professionalism and safety. We are extremely pleased with how easy and efficient Waiverfile has been to use and would highly recommend it to anyone looking to take their organization to the next level.

WaiverFile is one of the best solutions for helping to facilitate the process of waivers and check-ins for children attending events. Its fast and easy check-in process makes it simple to keep track of who is attending and to ensure that each child has signed a waiver. Plus, the reporting tools available make it easy to keep records of all attendees and their emergency contact information. WaiverFile helps to make the check-in and waiver process much more efficient and organized. This makes it easier for our organization and event coordinators to ensure that all children attending are safe and accounted for.

It would be incredible to have a class that provides a comprehensive overview and understanding of the WaiverFile system. This class would give participants the opportunity to gain a deeper understanding of the system and how it works. It would cover topics such as the features of WaiverFile, how to set up and manage WaiverFile accounts, how to create and submit waivers, and how to manage and track waivers. It would also include information on how to use WaiverFile to manage and secure data, as well as how to use WaiverFile for customer service, compliance, and reporting. Additionally, the class would provide hands-on instruction on how to use WaiverFile for various tasks, such as creating waivers, managing WaiverFile accounts, and submitting waivers. In addition to providing detailed instruction on how to use WaiverFile, the class would also provide guidance on best practices for using WaiverFile to ensure the security of data and compliance with industry standards. Finally, the class would provide an opportunity to ask questions and get answers from WaiverFile experts, allowing participants to gain a better understanding of the system and how to use it to its fullest.

Incredible! I have dealt mostly with the rep who has been absolutely amazing. Thank-you!! I haven't even needed to try to reach out to anyone else because he is always helping and answering any questions I have. He has been helping from the beginning before we even signed up and I was just asking questions.

1. It is so easy to use. Just being able to play around and learn how to input different waivers myself was extremely handy because we are adding more waivers into our account each season. If I ever needed help or changes, it was done almost immediately! 2. The fact that group leaders can log in and view who has completed a waiver for their group is a game changer when we are dealing with hundreds of required forms a day. 3. Their customer service!!!

Nothing because any issue I may have had was taken care of so quickly by their amazing customer service.

Very very happy!

I was very frustrated with WaiverMaster. Another platform for waivers and registrations. So I googled a different company. In literally 10 minutes I had a whole new plan, a whole new waiver that was 10 times better than what WaiverMaster prepared. And it was what I needed. After looking over the waiver a few more times I had a few small changes. There was one that I couldn't actually do myself and shortly after a quick email was sent, I got a phone call and we sorted out my issue. [sensitive content hidden] and [sensitive content hidden] were ABSOLUTELY incredibly helpful and kind. I live in a place where waivers and registrations are a BIG deal. I have many friends who I will be sharing WaiverFile with!

The auto text doesn't allow a very long text message. Also when you hit the enter button for a new paragraph it doesn't allow that either. Finally, I might be missing something, but, I'm not getting email notifications that I've received a new waiver form.

Very responsive and willing to listen to users to add new features. I have been using WaiverFile for over a year and I can not say enough good things about the product and the people who make it. I have been able to converse directly with their president, on many occasions, and have had outstanding responsiveness. It is very rare when your suggestions are acted upon by the company leader and not some customer service person located who knows where.

I like its flexibility, dashboard and the way it handles events. They are very responsive to improvement suggestions that we make and are quick to implement them. Until I started using WaiverFile, every other system I considered always involved some sort of compromise. With WaiverFile, I have what I exactly need.

I have no cons. Honest. This is one of the best experiences I have had with a software provider.

WaiverFile is a very customer-focused, responsive company. Their software does exactly what we need and has been reliable, customizable, and easy to use for our different roles within our organization. They are experts in waivers and a very user-focused company designing software for companies like mine who use them daily as a part of our business.

I appreciated that the software is designed for waivers, but highly customizable for terminology, templates, workflow, reports, user configuration. AND they are great to work with and very responsive.

As they have added features, WaiverFile occasionally has had some that don't work as I expected. But what I LOVE is that I can email their customer support and always get an explanation of how to make it work for us, or they will look and see if it is an error on their side. There is nothing we don't like about the software now. It is great.

Excellent! Highly recommended!

The staff at WaiverFile are fantastic! If I ever run in to a problem, have a suggestion or have any questions about a service, I usually hear back from executive within minutes AND have a result within minutes! The staff truly care about the customer experience.

I love everything about WaiverFile. However, as an Active Campaign user, I am patiently awaiting the release of Active Campaign integration!

Waiverfile is very customizable and easy to use - and if there is anything you can't do, their customer service is amazing. They are very quick to respond, listen to your questions/concerns, and provide fixes immediately. Always helpful, always timely. It makes it worth using Waiverfile just knowing there is an actual human there to help when needed.

Some things I cannot change/update on my own, but the customer service is very fast and always takes care of things.

Very positive. We already recommend it to other polo clubs.

My favorite feature is how fast and easy it is to reach help when I need it. If I don't understand how to use a component or know how to execute what I'm hoping to achieve, help is a quick email away. They are fast to answer and have always given me simple, accurate instructions on how to use the website.

I would like it if the waivers on the dashboard could be sorted by calendar year, I may be overlooking how to do this though.

The QR code, and the search ability were delightful to use.

There were no features that were negative

Amazing app with outstanding customer service/ tech support

Easy to use Customer service/ tech support Customizable Affordable Fits my business needs

No cons so far. Been using it for a couple of years now.

After exploring a few different options with online waivers, I was happy to connect with WaiverFile. The customer service has been amazing and promptly answered any questions I had. The software is exactly what we needed and has proven to be well worth it already.

It is very easy to look up people to verify if they have signed a waiver for us this year. The features are easy to use. The customization is very helpful. The pricing is better than what I have explored through other sites.

I haven't found any as of yet. It has been a little over a month.

Beyond what I expected and very happy with the product and service. I can't wait to see what's next in their features. The mobile app really comes in handy and love that they thought about that too.

Customer services is beyond!!!! When you have softwares like this and need help, you don't want to wait forever as this can refrain your company from working. Not this company! [SENSITIVE CONTENT HIDDEN] has been a huge help each time and providing detailed information. Not to mention how fast of a responses you get. I really appreciate that!! Also, the price is great for the quality of service and they keep update with more features. I'm so happy I found this software!

I'm sure these will be addressed in time and not a big deal but putting it out there. My forms has 10 or more "initial here" would be nice if one initial and can be applied if they want on all fields so to save them time. Plus if it can be displayed smaller in size once they sign.

Excellent

Easy for customers to use. Easy for me to customize. Excellent reports.

There is nothing about this software that I don't like.

I’m mobile for my business and don’t have a stable administrative office, so I don’t have to worry about losing waivers.

I like the versatility of waiverfile and how I’m able to have different waiver forms available. It’s easy to use. I don’t have to store endless papers since it’s easily stored online. It’s convenient for all business types, small and large scale. I have a small scale business, so I like how I was able to start with the smaller scale option and upgrade when I needed to. I’ve been using waiverfile for more than one year and I’m satisfied with the software :)

Sometimes it’s a hassle to login, but other that I haven’t had any major issues.

I’ve had an overall amazing experience

I like how easy it is to use and efficient

There’s nothing I do not like about it it’s so good

Ease of use, and collecting data, reports are great and customer support has been on top of all of my questions.

I haven't come across anything yet that has caused me any trouble

Customer support is almost immediate and efficient. They have been eager to answer questions or resolve problems. One weekend we accidentally locked ourselves out of the admin screen and they resolved our issue quickly. We like the search feature for repeat customers and the ability to re-check them in.

Although we do not keep financial or medical information, the password strength requirement for repeat customers is too strong. The customers have not like this.

We are a athletic event center dealing with around 1,000 guest waivers a week. After trying two other waiver softwares that didn't organize the waivers by event, we began looking for another company to make our front desk check in's easier. We came across Wavier File. It is the only program that allows you to organize the waivers by event. For example, if a group of 100 kids from a school is checking in at 2:00 your front desk can see all their names and waivers at a glance. Its amazing and efficient. Cutting check in time in 1/2 for the customer. Other waiver software made us type in each name as we checked in each guest to search for the waiver. Waiver file is also great for our customers as we can share the event link with them, and they can view who of their guests have signed. Birthday moms love this feature! The customer service is outstanding. Our contact rep is always patient and helpful. If you are an event company that requires waivers, I can give my utmost enthusiasm and satisfaction for this software. The ease of use, and the functionality is unmatched.

It is so much easier than dealing with paper waivers. Now we can get the waivers signed in advance, without needing a signature in pen.

I wish that I could look up if someone has filled out a waiver on the app.