About Customer's Canvas

Customer's Canvas is a web-to-print solution that helps businesses of all sizes manage printing operations related to business documents, posters, labels, apparel designs, wall decorations and more. It comes with a WYSIWYG editor module, which lets end-users design products using unique ideas or pre-defined templates.

Customer's Canvas enables businesses to generate proofs for customers and add watermarks on final products before exporting them to high-resolution files. With its print embellishment module, end-users can add finishing touches to products by modifying texts, vector images and logos in spot channels. It also enables businesses to build templates in Adobe InDesign and Photoshop file formats for end-users to quickly access while creating products....


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

2 Reviews of Customer's Canvas

Overall rating

3.00 / 5 stars

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November 2018

Paul from Volendo North

Company Size: 2-10 employees

Industry: Retail

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2018

Beautiful results

Pros

This has given us outstanding results we couldnt be happier

Cons

It could be faster but they may be temporary as we are new users

September 2020

gerry from expresscopy

Verified Reviewer

Company Size: 11-50 employees

Industry: Printing

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

September 2020

Customer's Canvass does not function w/o considerable dev time, they lie, and extort you for $

[SENSITIVE CONTENT HIDDEN] showed us an admin panel when we vetted Customer's Canvass. [SENSITIVE CONTENT HIDDEN] gave us access to test in an admin panel when we tested Customer's Canvass. [SENSITIVE CONTENT HIDDEN] let us train with an admin panel in Customer's Canvass. We paid $4800 for the platform, and $1999 a year after that for support. When we went to install Customer's Canvass, they said the admin panel was not available to use. It's a demo and it would require many hours for our team to develop from scratch a new admin panel. AFTER they took our money. The product is unusable without an admin environment. Then, a year later, when we were still working on the admin panel, they said we needed to pay for a support contract. Standard. We let it lapse, explaining we didn't yet have a usable product and six months later (after COVID) tried to pick it back up. They cancelled our contract and said we needed to buy everything upfront, again. Let me be clear, we offered to pay the full amount agreed AND renew for two more years at their advertised rates, but they wanted to hold firm and make us pay 50% more. 'Take it or leave it,' was their Business Development Manager's response. Do not do business with this company.

Pros

Product looked like the best in the market, but it became apparent quickly the company has huge flaws

Cons

Customer's Canvass does not have an admin panel to actually administer the product. Customer's Canvass' sales team will show you one, let you use one in testing, then when you buy it, the panel is miraculously not available. We paid $4800 for the first year, then $1999 for each year after that. If you let your support contract lapse—because you are not using the product while you build the panel that you trained on—they will start the entire contract over again, not acknowledging your payment or past history and make you pay again to use the product. Not a late fee, not just for the support contract, FOR THE ENTIRE PLATFORM AGAIN.