About Zoom Video Webinars

Zoom Video Webinars is designed to help businesses conduct interactive live sessions, share screens, manage attendees and interact with internal or external audiences. It enables presenters to host virtual events on various online streaming platforms including YouTube Live and Facebook Live.

The platform allows administrators to organize polls, collect attendees’ feedback after sessions and automatically send event reminders emails to attendees. It offers a host of features such as collaboration, reporting and more. Additionally, Zoom Video Webinars lets users record meetings, change virtual backgrounds and interact with other participants during the sessions via built-in chat functionality.

Zoom Video Webinars comes with an application programming interf...


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2,018 Reviews of Zoom Video Webinars

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,387)

1,387

4 stars

(555)

555

3 stars

(101)

101

2 stars

(11)

11

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2018 results

May 2021

User Profile Picture

Carol from Aduo Inc

Verified Reviewer

Company Size: 2-10 employees

Industry: Biotechnology

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

May 2021

A Good Video Conferencing Platform, Simple and Easy to Use

I think this service is good for what it is, but our company is looking into new platforms to have video conferences due to privacy concerns and the pricing.

Pros

I would say a major advantage to this platform is that I usually don't have connectivity issues. Granted a major part is related to your internet service however, I had significant problems with connection issues on other platforms & I still have the same internet provider. The free version was good as well, with up to 40 minutes of a free usage for a video conference. I believe it has gotten popular because of this feature, and how simple it is to set up a meeting.

Cons

One thing I dislike is that when you want to exit the meeting, you have to assign a host or else the entire meeting terminates which is quite frankly annoying. I've accidentally ended important business calls because I had to go, and it doesn't automatically assign someone else as the host. Just be wary that if you're the host but you have to leave, you need to assign someone else as the host. Another thing to be wary of is that this platform does track your information and you, as the user, have to make sure that you read their privacy concerns.

Reasons for Choosing Zoom Video Webinars

Google Meet doesn't have a separate application, it's just a tab on Google chrome & sometimes, I find it difficult to locate where the Google Meet tab is, whereas I prefer being able to look at other tabs, and also see the video conference screen.

February 2021

User Profile Picture

Faigie Dina from Geminix Strategic Consulting, LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Zoom has truly transformed our lives!

2020 is definitely the year of companies joining Zoom. If you haven't joined yet, now is the time. Zoom makes it easy for our global teams to communicate and helps us communicate best with our clients, on the platf0orms they are accustomed to.

Pros

I work in the enterprise software space, and had always been accustomed to remote team collaboration, and using webinars & conference call software for client calls & team meetings. Zoom has transformed our business by force in 2020, empowering our ability and ease to set up & manage client & team calls.

Cons

I use Zoom constantly this year and have seen the Zoom team release valuable important updates and new features. They are very responsive to the market's needs! I cannot pinpoint anything I don't like about Zoom.

Reasons for Choosing Zoom Video Webinars

Zoom has transformed our business by force in 2020, empowering our ease & ability to set up & manage client & team calls.

Reasons for Switching to Zoom Video Webinars

Mone of the previous solutions we tried were great.

August 2021

User Profile Picture

Hafizah from Celcom Axiata Berhad

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2021

Video Webinars with Zoom

This software is very good to have a webinars session, and joining a webinars session with it.

Pros

Zoom Video Webinars is one of the software that offer best quality for the video and the audio quality. I can join the webinars easily just by clicking the invitation link and entering the password. It is very important to have a smooth webinar session and not get interrupted by the technical error.

Cons

This software is working perfectly for me, and nothing major or flaws that i have seen while i have use it. The screen sharing can be quite leggy at some point, but it not happen too often to the point that it is messing up with my work. It has more positive point than negative point.

April 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

April 2021

Living my business life on zoom

I’m in a good position to share the pros (& cons) as my entire business is run on zoom; my 1:1 clients, group coaching, workshops, masterclasses, Meetup networking group, live broadcasted webinars, and my team who all word remotely. The pros are many:the company has grown substantially thanks to being able to use platforms line zoom. I love that they’re fixing and tweaking (filters etc) from time to time. The customer service is undoubtedly appalling. For months and months we’ve been trying to fix the same problems - which are many - and keep coming up frustrated. Have been researching moving to other platforms which come much more highly recommended, however need those platforms to have better filtering options and then we’ll be jumping ship. In summary it’s not good value for money as soon as you move on from just the regular meetings subscription and the customer service is an abomination - they won’t even zoom with you to fix a multitude of issues.

Pros

The pros are many: everyone knows what zoom is now, so makes it easier to run my business this way. Has great filters so I can improve my lighting (alongside ring lights etc) and touch up my appearance - love this feature! Can screen share with ease which is so great in my line of work (digital marketing coach) Can integrate with other platforms (switchboard for example) so can go live on multiple platforms. Can present huge presentations. Can record sessions to share with clients / attendees which is adding value.

Cons

So much to dislike. - the worst customer service I’ve ever come across. We have multiple problems with the platform that have been plaguing us for months, and go figure - ZOOM customer service will not zoom with us to sort out the issues. Back and forth with customer service is a waste of time and fruitless. - Integrations with calendars can be extremely glitchy. - Go live function is terrible. Have had to pay for external software to make this happen. - have to pay addition $$ just to ensure that attendees can’t be seen on one of our weekly webinars. The price jump from meetings is high. - can have a pretty bad lag. Our internet in Australia is not world-class, but still you’d want zoom to be performing better a lot of the time. - the settings are complicated. - the recording situation is a nightmare. We want it ALL to go to the cloud, then we download to Dropbox and share with clients. This is the most problematic issue. When integrating with goal ajd Calendly this often iverrides and sets up as saving to the desktop. Can’t change settings without cancelling and resetting. Often gets stuck converting the file on desktop (can be very long recordings) and then we’re stuffed. Again, zoom customer service are seriously disappointing. So many more things I could mention ...

May 2021

KAES from NH Surgical Office

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

May 2021

highly valuable yet simple.

HAs been great, key thing is the ease of use compared to the incredible value it added to our workflow.

Pros

Ease of use without extras that don't add real value, cross palt-form compatibility, solid mobile app, smooth operation, allows group discussions, easy to set up a meeting and invite people.

Cons

At times, it crashes, and obviously it is affected by capacity and load like any other similar service. Not sure if there is a way to "queue" speakers when many want to speak at the same time. Not sure if there is away to prevent cameras from being turned off (for classes and exams).

Reasons for Choosing Zoom Video Webinars

see above please.

Reasons for Switching to Zoom Video Webinars

Teams was very complicated and crashed often and when it did, it took forever to reconnect.