All Autoflow Reviews
1-25 of 52 Reviews
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Mike
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Transparency in automotive service
we use the digital inspections to provide transparency to our clients. It has also allowed us to provide a very consistent level of service; it is predictable for our clients. we also capture photos of the body of the vehicle to catalog any pre-existing damages.
PROSThe digital inspections, two way text communication, customer support
CONSI mostly appreciate Autoflow, some of the set up was cumbersome, however, we were learning the system. Some features that were more difficult have been sorted out through various updates.
Reasons for switching to Autoflow
When we subscribed to autoserve1 we had tremendous interruptions in backend integration. We had revamped our processes to allow for the use of digital inspections, only to find that it created a massive headache.
Vendor Response
Mike ~ Thank you for the review. We're glad to hear how well our DVI is working for you and are grateful to gain you as our customer. We place a strong focus on continually striving to make the tool better and easier to use.
Replied July 2023
Billy
Verified reviewer
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Autoflow will change how you run your shop.
Great. It has helped raise out Average Repair Order almost 300 dollars over night. Customer service is great.
PROSHow customizable the digital vehicle inspections. The fact that as we are moving from one status to another the customer is able to be kept in the loop with minimal effort.
CONSTraining 60 year old Techs to use a table was a pain.
Reason for choosing Autoflow
The customer service was great. The other guys acted like they were doing me a great favor offering me their product. Then When I did not just sign on the dotted line treated me like I was a moron.
Namrata
Research, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2021
Automated app
The best part about this app is that it provides automated reminder texts and appointments which is pretty helpful.
CONSThe app can be definitely improved with more innovative in built features.
Jeff
Automotive, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
AutoFlow is a great add-on to your shop management system
Customer service has been excellent
PROSVery professional looking and customizable DVI
CONSNotifications can take a lot of clicks to clear
Reason for choosing Autoflow
Not only did they offer a DVI but also a customer retention product as well
Reasons for switching to Autoflow
Was able to access from anywhere, anything that can run a chrome browser. Was able to use apple products. iPhones take better looking photos in low light
Andrew
Automotive, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
The Bees Knees
I have had [sensitive content hidden] to my location a couple of times for training, I try to attend all the video calls, I love this company and I am so grateful we get to experience this awesome change for the Auto Industry.
PROSI love the customer support, the training, and I love that the platform is customizable. The platform is very easy to use, I get to customize each and every line item in my digital vehicle inspection. This platform is seemless with tekmetric, and several other software platforms. I love the texting options as well as the automatic messages informing the customer throughout the process. Plus [sensitive content hidden] is the Bees Knees!
CONSIt took a lot of playing around for adding options to the DVI, adding recommendations, and setting up the DVI. With all the training that is done, would it be possible to share some How To Videos?
Vendor Response
Thank you for your feedback on our customer support and training, which we put great emphasis on and take pride in! Glad to hear how customizable our tool is for you and its seamlessness with Tekmetric. Thank you for choosing us!
Replied July 2023
Craig
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Inspection King
Has been awesome, love being able to set the inspections up how we want with the wording and recommendations we want. Adding the predefined lines saves my staff times and increases production!
PROSThe repeatability is top tier, allows the staff to have very consistent inspections regardless of who’s doing it.
CONSThe reason vehicle here does not transfer between this system and tekmetric
Reasons for switching to Autoflow
Inspections
Keith
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Autoflow
Autoflow makes the process of managing RO easy. From the beginning of assigning the DVI to a technician to complete an inspection. It’s also an easy process to assign jobs or rearrange them when you need to. Auto fill also makes it easy to communicate and keep your customers updated with the status of each step. Auto fluids, easy to use with new employees getting them trained on how to use the DVI incorrectly, inspect vehicles when they brought in.
CONSNone at this time. I can’t think of any features that are negative integrates well with our system makes it easy to use.
Vendor Response
Keith ~ We're glad to hear how Autoflow integrates well with your system and makes it easy to use, along with keeping your customers in-the-know. Thank you for the review and for being our customer.
Replied July 2023
Greg
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Great Product
The support and product is great. We had tried a different DVI system and it wasn't as friendly to use or a support staff that went above and beyond to help work through issues.
PROSThe communication between the technician and the counter is great. We get notifications when the DVI is submitted which allows us to quickly write the repair order and send it to the client. Then we get notifications when the client has opened up the DVI which triggers us to give the client a call if they haven't already called.
CONSWhat I like least is the fact that DVIs are locked down after so many uses. Doesn't matter how many times I ask for input as soon as I update our DVI, people find things that they want to be changed, and if it is after the
Reasons for switching to Autoflow
Lack of support.
Jimmy
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Autoflow Shop Management System
We love Autoflow!
PROSIt's difficult to pick the thing I like most because there are so many critical and highly important functions that it serves for our shop workflow as well as storage of historical data. It is vital to the success of our shop.
CONSI am not aware of any features that would enhance the experience we have with Autoflow.
Reason for choosing Autoflow
Way back in the early days it was about the ability to communicate with customers via text - that was before the DVI and so many other features.
Vendor Response
Jimmy ~ Thank you for the glowing review and for being our customer! We're glad to hear of Autoflow's role in contribution to your shop's workflow and success. It's why we do what we do.
Replied July 2023
John Ross
Verified reviewer
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
Really good resource for our automotive shop!
My favorite function is being able to send customers real time updates with the click of a button via text message. I also really like the ability to upload pictures and videos to each recommended item.
CONSI have not utilized the Work Order section of Autoflow because I feel it does not integrate well with our main DMS, TekMetric. Admittedly, I have not spent much time working through it because it is not our primary method, but I've been satisfied enough with the DVI portion, which is the main feature we utilize.
Chris
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Great product!
Great product with excellent customer support.
PROSReally like the ease of customizing the inspections.
CONSNeeds a "Saved" notification when changes are made.
Reason for choosing Autoflow
Easier to create inspections.
Reasons for switching to Autoflow
Costar is always playing catch up and Autoflow is forward thinking.
Chuck
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Great for more than just DVI
I used this for a recon shop, with little to no outside customers. But what made it perfect for me was the ability to share my dashboard with my sales department. They could track what new inventory was coming and when it would be ready. I also used the DVI to help the sales team sell the vehicle by showing the customer what was inspected, what was repaired, etc.
PROSThe ability to make tabs for all the steps in the process
CONSThe only downside I had was that it wasn't integrated into my shop management/billing program
Reasons for switching to Autoflow
Less expensive
Kris
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Vastly Improved and integrated!
Overall I don't know how we would operate without this service at the level if production we are maintaining.
PROSThe integration into our management system has made this so much more valuable as a workflow tool.
CONSTechflow bogs down with the slightest internet slow down (we get 250/250Mpbs service).
Reason for choosing Autoflow
Integration and your willingness to develop and deep Integration with Tekmetric
Reasons for switching to Autoflow
Our National network switched management systems and DVI
Kevin
Automotive, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Great program
overall it is very helpful
PROSThe ability for our customers to see what is wrong with their vehicle
CONSCould be condensed. Too many places to put photos
Reason for choosing Autoflow
Compatibility
Reasons for switching to Autoflow
2001
Megan
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great Product
Texting with guests, digital vehicle inspections
CONSSometimes miss notifications and lots of steps to change settings
Reasons for switching to Autoflow
Corporate decision
Rob
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Nicely done
Works well for what we need for integrates well with our system
PROSEasy to use easy to learn it integrates with our system very well
CONSdon’t really have any cons about it works well for what we need it for
Robert
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Autoflow software
We replaced another software with Autoflow and the differences are phenominal! [sensitive content hidden] and his crew are on top of their game and the new features keep coming.
PROSDigital inspections: they are critical to our shop. Customer service never leaves you hanging and always help us out.
CONSNone. Pretty much does what it is designed to do and does it well.
Reasons for switching to Autoflow
Autovitals was " too busy" all these tiles to move around and update all the time. Autoflow does exactly what we need without all the extra work.
Michael
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Ease of Use
Its a very robust system that can do a lot. If you are willing to take the time in the front end you'll save a lot of time through out the process.
PROSI really enjoy the ease of use and how great the customer service is. They are confident in their system and are always happy to walk me through the different features. The auto text feature, the moto visuals, and the picture and videos DVI is awesome to use.
CONSUnfortunately it seems the apostrophe doesn't work :) specifically in DVI notes.
Dori
Automotive, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Service Advisor's Hero!
Autoflow has helped increase revenue and customer satisfaction because it makes communication so much easier . The text feature helps with contacting guests for updates especially those hard to reach customers. The inspection with the pictures and motovisuals helps build trust and helps upsell needed work.
PROSAutoflow makes scheduling, coordinating work, and customer contact so easy. Between the workflow management features, the real time process updates, the customizable inspection templets , and all of the other user friendly features really help make the days a breeze.
CONSWhen new updates are relaease there is a lag between Tekmetric and Autoflow.
Eric
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Bad ass program
We are solving a sales problem by utilizing the program for what it was intended for.
PROSDigital inspection! We were using paper inspections prior to autotextme. We train our staff that this program is a sales tool, marketing tool,and a protection tool. If you utilize it correctly,and consistently it will increase your buisness!
CONSInyergration was not difficult. Our POS,and autotextme worked great together,and gave us plently of traing,and support. If a blank DVI could be implemented would be great,so we can track lost opoourtunities.
Reason for choosing Autoflow
Saw the value in the product,and the customer service is exceptional!
Brian
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great Product
Improved sales. Less missed appointments. More trust with clients
PROSIntegrates with our shop software. Presents well on smart phones. Easy to use for technicians. Has history viewable from a new DVI
CONSCould use a few ticks worked out. Support could be easier to get a hold of. Could use a button on the screen for this
Reason for choosing Autoflow
Word of mouth from others and the sales team of ATME
Reasons for switching to Autoflow
Better texting and support
Ben and Sisc
Automotive, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
You've changed the way we communicate to meet the demands of today! Thank you autotext.me!
We started using autotext.me about a year ago and it has literally changed the way we communicate with our customers. We've been in business for 27 years and as technology changes, we must change with it. The methods we used in the past to communicate with our customers are no longer the most efficient or most desirable methods today. With autotext.met we no longer need to wait on hold, leave voice mail messages, or play phone tag. Our customers know the status of their vehicle at all times. From start to finish, autotext.me enables us to communicate with our customers in real time and they have the ability to communicate back. We researched other similar software companies and we couldn't be more pleased with our decision to use autotext.me. From their software to support, autotext.me offers the best communication platform, a great value, and provides outstanding customer service. We made the best decision when we partnered with autotext.me
PROSEase of use, customer satisfaction, customer service, and the overall value.
CONSNA
Paul
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2023
Great product, would be a standalone shop management suite with a few additions.
When it was first released we were early adopters so we’ve seen it grow and blossom into a wonderful product.
PROSIt is easy to get up and running, integrates well with shop management software, has great inspection customization options.
CONSWe use tel metric and auto flow. Would be great if one or the other had all the bells and whistles so that we could just use one for it all. But it is a lot to ask.
Shannon
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed July 2023
Review
communication with customers
PROSI like the contact with customers and being able to text them
CONSI would like to be able to control when it texts and what it says. I find too often its too quick to text or if we accidentally hit inspection in progress there is no way to take it back as it's already texted the customer. I would like to see maybe a prompt before it texts people
Reason for choosing Autoflow
Recommendations from other independant shops
Vendor Response
Shannon ~ Glad that our tool helps you keep in communication with your customers. Thank you for being our customer and for your review and feedback.
Replied July 2023
Andrew
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Great Automation
Measuring bay times and efficiency. Live Monitoring technician progress on individual service work. Easy Reporting.
PROSExtremely useful keeping our workflow organized with precise status notifications. Robust in features and easy to work with if new features are needed to streamline our process.
CONSIs there an option to integrate with CarFax (history) Reporting?