Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.0 / 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"I love its scalability, versatility and wide ranging application."
"The support from representative has been outstanding. We upgraded last year and representative was available day and night to help us. The software is easy to use and we have not issues."
"It's ease of use and the power it gives you while developing a process"
Cons
"still some niggles to be resolved and additional functionality to be built "
"The implementation is expensive. The maintenance is possible but expensive."
"Two improvements would be better integrated reporting and home page that is customisable with Web-parts and graphics that you can drill down on."
FlowCentric Processware Reviews
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March 2019
Gerhard from Astraia Technology
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
March 2019
Enhanced Automation
FlowCentric Processware enabled our business to add value to our clients, improving their operational processes and ensuring a more controlled, auditable business system
Pros
It provides a more controlled & automated environment for the current demanding workspace most businesses find themselves into.
Cons
Standard data view search functionality can be improved with a more responsive auto-find searching functionality. However, this can be achieved through customisation.

Response from FlowCentric Technologies
Replied March 2019
Thank you very much for your review Gerhard, your feedback is much appreciated.
September 2020
Sean from AdvanceNet
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Anything is Possible
I love the product. I use it everyday, and everyday we find new and exciting ways to make processes better.
Pros
Everything...from its ease of use to the flexibility the software gives you in implementing processes. Simple processes are really simple and quick to implement while the software still gives you the ability to implement, and streamline, really complex processes making it easy to automate any business process throughout the organisation.
Cons
There is not much to say here...if I had to mention something it would be that the system is not available offline processing, however, it seems that has been addressed in the latest version and tasks can now be processed offline with the use of the API.

Response from FlowCentric Technologies
Replied September 2020
Dear Sean, Thank you so much for sharing your experience with FlowCentric Processware! We hope that you continue creating powerful solutions for many years to come.
August 2017
Etienne from ABInbev
Company Size: 10,000+ employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
August 2017
All round it's been a good experience.
Single point of entry for all users, for all processes, irrespective of the end system being affected. Reduction of ERP and 3rd party licensing costs. Despite facing a lot of challenges in rolling out to different instances across Africa, we still managed to do it cheaper than our peers in other Zones.
Pros
The flexibility to convert just about any business process into the software. Integration into 3rd party software is easy and straight forward. Personalized relationship provided to us has been incredibly valuable.
Cons
No managed code. This is a big problem for us. Testing our releases has been manual, very time consuming and as a result of this, expensive. GUI and workflow are one and the same. Changing the workflow, which happens quite often, can be cumbersome and tedious to implement "quickly". Because of the sheer size of our operations, rolling out changes (big or small) has been slow at best. Software is absolutely perfect for a small to medium sized business. In our environment though, as a massive enterprise, the software has posed a number of problems. This specifically relates to the way in which we chose to use and implement it. The complexity of some of our processes challenged the software but by far the biggest problem has been the ability to handle large amounts of data on screen. Another example of this is, we have a couple thousand role groups (because of how we needed to manage SOD and this has caused the Process Suite to fail. We needed to build a front end screen to manage this as the process suite does not handle the volume well.

Response from FlowCentric Technologies
Replied August 2017
Hello Etienne. Thank you for your review and your valuable insights, we really appreciate it.
September 2020
Andries from MINERP SOUTH AFRICA (PTY) LTD
Company Size: 51-200 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
September 2020
Integral part of our enterprise product
Pros
FlowCentric Processware made it easy to build custom business processes which are actionable, traceable and auditable. This ensures end to end insight into the status of a process, where the current responsibility lies and what the reporting structure is. FlowCentric Processware is an integral part of our enterprise mining software platform.
Cons
Processes can be developed using the FlowCentric Process Suite application and it is a steep learning curve at the beginning to get to know the full suite

Response from FlowCentric Technologies
Replied September 2020
Dear Andries, Thank you so much for your review of FlowCentric Processware. We hope that our new self-paced online training and developer guide will help new users get to grips with the nuances of the platform much faster than before, so they can begin to build the custom business processes applications that their company needs to thrive!
August 2020
IDAH from BANK OF BOTSWANA
Company Size: 501-1,000 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
MY REVIEW
THIS PRODUCT HAS MADE PROCESSING OF PURCHASE ORDERS VERY EASY AND QUICK. IT HAS REDUCED THE TURN AROUND TIME BY AT LEAST 80%.
Pros
CUSTOMIZATION IS EASY AND THAT MAKES THE PRODUCT EASY TO USE AND PROCESSING IS QUICKER.
Cons
INTEGRATION WAS SOMEHOW EASY AND ADDITIONAL FEATURES EVOLVE AS AND WHEN USERS REQUEST AND THEY CAN BE EASILY INTEGRATED.
Reasons for Choosing FlowCentric Processware
IT WAS CHEAP TURN AROUND TIME USER FRIENDLY SUPPORT

Response from FlowCentric Technologies
Replied September 2020
Dear Idah, Thank you so much for your review! We're delighted to hear that FlowCentric Processware is working so well for you and hope that you and you your company continue innovating for many years to come.
August 2020
Carina from Adapt IT (Pty) Ltd
Company Size: 501-1,000 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2020
Business Process Management System for a Information Technology company
Productivity has increased as well as accountability. Business processes standardized across the business. Excellent client services resolving any issues within 16 hour time frame at this stage. Birds view of all processes thru QlikView and easy extraction of BI data for further use.
Pros
Manual business process presented in easy to follow process flow activity screens. As an ISO 9001 certified company, the business procedures are now automated to ensure adherence to procedures. Enhanced productivity as all process are now visible thru the BI tool, QlikView, to ease procedure analysis for corrective action as well as continual enhancement of business processes. Collaboration (interfaces) to Azure DevOps and In-house Developed Process Management System. Extraction of Processware process detail to different file formats .
Cons
Coming from an environment where the system captured transactions and ability to query on these transaction screens for specific markers, Processware do not allow for this type of data mining. One can only view history data via the archiving functionality. One process at a time. But this can be sorted out with customized development.
Reasons for Switching to FlowCentric Processware
In-house developed system was cumbersome to maintain and bases on outdated technology. Difficult to ensure ISO procedure adherence to as well as cumbersome to extract BI data for analysis.

Response from FlowCentric Technologies
Replied September 2020
Dear Carina, Thank you so much for sharing your experiences with the FlowCentric Processware platform. We hope that the platform will continue to meet or exceed your expectations!
August 2020
Tshepo from Lancea Konsult
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2020
Flow centric honest customer review
Flow centric really helps when ot comes to doing robust and big work flows. This cuts down on dev time and testing time. Issues and bugs are easily solved quicker.
Pros
Very effective to customize and to get up and running new processes and activities. Great security when it comes to Roles and Group managements.
Cons
There's quite a few features that would have been implemented from stock but otherwise ks really easy to customize them in if you are familiar with JS.
Reasons for Choosing FlowCentric Processware
Is simple to manage and understand. Also because of the support we getting from flow centric

Response from FlowCentric Technologies
Replied September 2020
Dear Tshepo, Thank you for sharing your experience with FlowCentric Processware. We hope that you continue innovating on the platform!
January 2019
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Flowcentric the best workflow in supply chain
the ERP did not have robust workflows so things like ordering process was a huge challenge it was difficult to implement supply chain controls with the ERP
Pros
The robustness of its workflows, easy intergration with almost all DBMS platforms
Cons
for me the system is perfect cant find any issues for now. may be you just need to increase your footprint in africa have realised not many organization arround africa knows it.

Response from FlowCentric Technologies
Replied February 2019
Thank you for your review, we're delighted to know that you enjoy using the FlowCentric Processware platform. Best wishes, The FlowCentric Technologies Team
September 2020
Tankiso from LHDA
Company Size: 201-500 employees
Industry: Government Relations
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
2.0
Customer support
5.0
Functionality
4.0
September 2020
FlowCentric Processware
Pros
Easy to setup and to administer. Customer support always available. User administration and process design easy to maintain. It support different SQL platforms; MS SQL, Oracle and MySQL. Can easily integrate with other systems.
Cons
Flowcentric can be hosted on Microsoft platform only, mainly IIS.

Response from FlowCentric Technologies
Replied September 2020
Dear Tankiso, Thank you for sharing your experience with FlowCentric Processware. We're very happy to hear that you find integration to other systems simple.
September 2020
Motlagoilwe from Bank of Botswana
Company Size: 201-500 employees
Industry: Logistics and Supply Chain
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
September 2020
Flow Centric Process ware Review
I have more experience in Flow Centric In all levels, from Purchace order creation to report level.
Pros
It is real time in data processing and can intergrate well with other softwares in the market
Cons
The reports in the system which came with the software.
Reasons for Choosing FlowCentric Processware
IT is real time in its processes
Reasons for Switching to FlowCentric Processware
To improve our effeciency

Response from FlowCentric Technologies
Replied September 2020
Dear Motlagoilwe, Thank you very much for your review! We appreciate you taking the time to share your experience with others.
August 2017
Sanjay from Acacia Mining
Company Size: 10,000+ employees
Industry: Mining & Metals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2017
I have used Flowcentric since 2011. The product radically changed the way we did business.
The business achieved significant savings through Flowcentric. By locking in the DOA and business rules, it has significantly reduced the collusion with internal resources and suppliers. The transparency created through Flowcentric ensure that the bid process was free and fair. Flowcentric has also enabled the business to streamline its supply chain. Prior to Flowcentric, the supply chain department consisted of 65 team members. Within 2 years of implementing Flowcentric, the number of resources reduced to less than half that number. Prior to Flowcentric, there was no visibility of how contracts were run and managed. Flowcentric Contract Life Cycle Management has changed this. Flowcentric Contract Life Cycle Management has enabled significant savings, efficiency and compliance. The business has a rotation system and Flowcentric's vacation rules has enabled continuity without disruption.
Pros
Quick implementation, ease of use, value for money (fraction of what it will cost to change an ERP system), flexibility, efficient and effective. There's so much one can do with Flowcentric that requires alot of effort to do on an ERP system. Flowcentric integrates with any ERP system. Response times are quick and this adds to the user experience. Flowcentric can be used to automate almost every manual transaction. It's audit function is remarkable. Automated notifications and escalations ensures no slippage. The user interface is simple and effective. Very little training is required from inception. The vacation rules function is very useful for businesses with a rotation system. Flowcentric enables one to lock in business rules and the Delegation of Authority (DOA) to ensure compliance. Flowcentric enable the user to track pending tasks at any given point in time.
Cons
The pending tasks can be improved by grouping the tasks in process groups. Users currently have to filter through in order to get to the task that requires immediate action.

Response from FlowCentric Technologies
Replied August 2017
Thank you so much for your review Sanjay. We appreciate your feedback about filtering pending tasks. We will keep you in the loop regarding product updates to address this concern.
October 2019
Lyndsay from LCP Roofing
Company Size: 51-200 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
October 2019
Excellent Processware / Business Automation
We use it for project file management, internal payment requisition, cash flows, reporting to dashboard software and drawing data from ALL our other software systems such as design, accounting and apps. Integration with G-Suite is also possible. We are continually developing processes which makes Flowcentric very scalable as we develop new avenues.
Pros
This is a very good process flow and business automation software and will certainly assist in ensuring with compliance to internal processes, business rules and even legislative requirements.
Cons
It is not a plug an play system. There is a significant amount of customisation required. Implementation is expensive and if the BA does not understand your business intimately, do not waste your time. In our scenario implementation was problematic and expensive. However we employed a fulltime IT programmer, taught him our business and processes and we have developed an excellent system. . Thus have a full time employee doing development or have a big budget. Not sure if an app has been developed yet but the lack of this functionality does hamper our "on the road" employees. We use a third party app which integrates well
Reasons for Choosing FlowCentric Processware
Apart from very large players in this environment, we were not aware of similar alternatives.

Response from FlowCentric Technologies
Replied August 2020
Dear Lyndsay, Thank you for taking the time to write a review on FlowCentric Processware.
October 2017
Anonymous
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
2.0
Functionality
5.0
October 2017
We used to have lots of errors and users were resisting to use it but now we are less errors
It transformed the way we do our work and we understand our processes better now. New users adopt it easily and anyone can use it with ease. Information is easily available, there is transparency in our activities and people can account for late delivery of tasks. People can work from multiple locations hence we saved a lot of time and money on travelling. RouteTo users keep the work going in the absence of primary users. We can track performance based on date & time the activity moves from one approver to another and therefore identify bottlenecks. It bridged the barriers across departments, as well as up and down the organogram hence efficiency. Therefore, we are able to achieve targets that were never met from the beginning of the project.
Pros
You can configure almost any process with ease, and it is very easy to use. It keeps track of your activity history and if you like, you can keep certain fields visible to all or certain subsequent activities. You can also show certain users what they need to see only.
Cons
The flow is rigid in the sense that you cannot assign an activity to someone else, the process follows the predefined steps only. It would be helpful to send the process to any other user (who may not be part of the approvers in the workflow) to comment and return it to you.

Response from FlowCentric Technologies
Replied November 2017
Thank you very much for your review, we appreciate your feedback. Regarding routing process steps to additional users: The Processware BPM software can facilitate securely routing tasks to dynamically assigned individuals or groups, the functionality simply needs to be added to the scope of your existing system. If you have any questions regarding this functionality please contact us on talk2us@flowcentric.com, we¿d love to hear from you.
March 2019
Anonymous
Company Size: 201-500 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Excellent International Partner
FlowCentric has been a Global Patner for more that years and in this time they have grown the product from strength to strength whilst continuously paying attention to what the market needs. Collaboration between our two companies has been excellent with a passionate team driving their product forward.
Pros
Processware allows us to efficiently digitize the processes that are business critical to our clients, deploy and manage them from anywhere in the world without worrying about the system being offline during changes. Processware has allowed us to firmly integrate the various data flows inherent in our enterprise system.
Cons
There is a slight learning curve for the developers using the Processware Process Suite, but from the front-end the users has a seamless and well thought out UI.

Response from FlowCentric Technologies
Replied March 2019
Thank you very much for your review! Our team will be delighted to know that you give the product a 10/10.
September 2019
Dimpho from ACCSOURCING
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2019
Flowcentric Processware
Thank you, Working with Flowcentric Processware have been an amazing. So long I have had limitations in 2016 when attaching a file, basically I am using BCP file bulk upload in my SQL and for some reason it does not allow me to use the file Attach which is convenient and easy for user's. Rather it only allows me to use simple Text box which will only allow the user to input the file path. This to me seems so unfair to the clients and I had been trying to explore how to do it better. Thank you
Pros
Easy to use Cheap to train the user's and consultants Comes at the fraction of a cost workflows Ability too integrate to many Applications
Cons
So i have not discovered anything i dont like about the product
Reasons for Choosing FlowCentric Processware
Because it comes at a fraction of a cost and it easy and the training is cheap

Response from FlowCentric Technologies
Replied September 2019
Thank you for your review Dimpho. Your feedback is appreciated. A member of our team will contact you shortly to find out more about the frustrations you're experiencing with the BCP. All the best from the Team!
January 2019
Yamna from NBC Holdings
Company Size: 501-1,000 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2019
FlowCentric Review
With FlowCentric processes, manual work can be automated which results in a paperless environment. Less paper = Less cost! It also makes response time quicker as managers are able to approve processes without having to be in the office as opposed to physically signing a form. Quicker response time = Improved customer service
Pros
Ease of Use Development of processes are not complicated Dashboard Tracking functionality User friendly - Not much training needed for users to utilize the processes
Cons
There are no debugging features which makes it difficult to resolve issues while developing (Processware 2013)

Response from FlowCentric Technologies
Replied January 2019
Thank you for your review Yamna! We value your feedback. If you have any further suggestions or feedback please feel free to send them us via https://www.flowcentric.com/product-feedback/ All the best from the team at FlowCentric Technologies.
April 2017
sifiso from IPID (ICD)
Company Size: 501-1,000 employees
Industry: Government Administration
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
1.0
Functionality
2.0
April 2017
Needs more work
I develop on FlowCentric (FC) Processware, in short FC is a not the best but its getting there. it can do with additional components and web based features. Also i think if you pick one (Coding) language "C#" which is great for both executable and web based applications it will be better. Overall Quality: its not bad but has a long way to go. hopefully on the next few releases it will be improved. It hangs a lot and the process suit can do with a not so complicated way to install it. Ease of use: it is straight forward, but the hybrid language is not a great way to go. i think you guys should pick one language "C#" or anything else that will make it easy for developers to code on the system and not every activity coded on the system has to be a trail and error. Features: There are not enough components on the IDE. "Avar1" and empty string is an empty string. It would also be great if a load balancing feature was pre-installed on the suit. when organisations expand they should be able to balance the load across multiple servers. Customer Support: FC doesn't support us. FC didn't even send us the new 2016 version of process suit to use or test, and we where not even told of the new features on the new released version. Value for Money: Well, personally i think licences are a bit on the expensive side. I think an organisation with a well established developer (with time on their hands) can develop a similar tool which i think FC has its job cut out for and should always try to re-invent itself.
Pros
note my previous comments
Cons
note my previous comments

Response from FlowCentric Technologies
Replied August 2017
Update ---------------- Hello Sifiso, Thank you for alerting us to your frustrations, we trust that your concerns have been addressed. If you would like to reach out to us with any additional feedback please feel free to contact us via https://www.flowcentric.com/customer-feedback/ or talk2us@flowcentric.com ---------------- Hello Sifiso, We're sorry to hear that you have had a negative experience with FlowCentric Processware. Thank you for your feedback, we will contact you to discuss your concerns.
February 2019
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
February 2019
Transformation of business
As a regulator, which is membership based, it was possible to keep track of all steps regarding a specific member. The whole organisation therefore work from one database which also link to the financial system. All financial transaction s regarding the members are getting information from the same database, that ensure accuracy.
Pros
After it was successfully implemented, it could be change for any business process change. All new business process could be added and integrated. It is an South Africa product and assistance is always available.
Cons
The implementation is expensive. The maintenance is possible but expensive.

Response from FlowCentric Technologies
Replied February 2019
Thank you for your review, we appreciate your feedback. All the best from the team at FlowCentric Technologies.
March 2017
Peter from TouchstoneEnergy & TouchstoneFMS
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2017
Touchstone's Use Of FlowCentric
Touchstone use FlowCentric internally for a variety of processes including integration between multiple internal business systems. We are about to deploy FlowCentric for capturing, processing and approving holiday requests, ad-hoc invoices, and employee onboarding. If you are looking for a BMP system that "does what it says on the tin", FlowCentric is your product. It's easy to navigate, intuitive and can be deployed within days. FC integrates well into most business environments and is robust.
Pros
FlowCentric is flexible and yet scalable
Cons
Two improvements would be better integrated reporting and home page that is customisable with Web-parts and graphics that you can drill down on.

Response from FlowCentric Technologies
Replied March 2017
Thank you for your review and suggestions Peter. Your feedback is much appreciated.
March 2017
Mada from Business Connexion
Company Size: 10,000+ employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
March 2017
Making BCX's total solution offering to the Local Government market possible
Within the total solution offering to the Local Government market and legislative requirements of mSCOA, BCX is required to ensure compliance to all legislative requirements. The ease with which we are able to develop, automate and integrate business workflow processes into BCX's own product stack as well as 3rd Party solutions is imperative to make sure that the correct processes are designed and delivered within strict deadlines and with the rapid development platform that FlowCentric provides, we are able to achieve this.
Pros
Rapid development of business processes and ease of use
Cons
Development support manuals not always comprehensive enough

Response from FlowCentric Technologies
Replied March 2017
Thank you for your review and feedback Mada, we will certainly address your concerns regarding the support manuals.
October 2019
Kim from Century Yuasa Batteries
Company Size: 501-1,000 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
October 2019
Century Yuasa
It is really good and never seems to give us issues.
Pros
The support from representative has been outstanding. We upgraded last year and representative was available day and night to help us. The software is easy to use and we have not issues.
Cons
We only use the software for stock authorisation requests and approval and we don't use it to all is capabilities. We don't have any issues with the application we have so don't have any cons.
Reasons for Choosing FlowCentric Processware
I was not involved in the inital purchase so don't know this answer

Response from FlowCentric Technologies
Replied August 2020
Dear Kim, Thank you very much for making the time to to review FlowCentric Processware!
October 2019
Yamna from NBC
Company Size: 201-500 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2019
FlowCentric Processware
Pros
Easy process flow Dashboard gives a nice summary of pending tasks Easily can go back and find a completed task/process Cost efficient for us- most manual paper based process has been automated using FlowCentric
Cons
No proper debugging system to find errors Data Storage - has to be on a file server. Becomes problematic when running out of space

Response from FlowCentric Technologies
Replied August 2020
Dear Yamna, Thank you so much for your review! We are happy to let you know that FlowCentric Processware 2019 supports debugging and managed code. We hope that this will help to improve your experience with out product.
June 2017
Phillip from Hernic Ferrochrome (Pty) Ltd
Company Size: 501-1,000 employees
Industry: Mining & Metals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
June 2017
FlowCentric Processware was the best fit for our business needs.
improved controls and delivery efficiency.
Pros
Easily customizable for our specific business requirements. Once trained, the process suit is an absolute breeze to administer.
Cons
Code is hard to track when moving from one developer to the next, therefore an inconsistent method of development. Tracking errors in code is time consuming and therefore costly too.

Response from FlowCentric Technologies
Replied June 2017
Thank you for your review Phillip, your feedback is much appreciated. If you'd like to give the FlowCentric Processware product team any additional feedback please feel free to contact us on https://www.flowcentric.com/customer-feedback/ or talk2us@flowcentric.com
March 2019
Steve from DNA
Company Size: 51-200 employees
Industry: Logistics and Supply Chain
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
March 2019
Flowcentric Review
The application was bought for specific reason. Avoid double datacapture, decrease leadtime in processing and improve business process while keeping control through ERP integration. Flowcentric did meet all requirements
Pros
Easy to use, rapid to deploy and it works
Cons
We would like to be able to have more functionalities in terms of database maintenance in the likes of purging data automatically.

Response from FlowCentric Technologies
Replied March 2019
Thank you for your review and feedback Steve. We¿d like to chat to you about your database requirements. I will put you in contact with our development team to discuss further.
March 2019
Motshubi from Acc sourcing
Company Size: 2-10 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
March 2019
FlowCentric Processware and Me
Digitisation and enforcing of rules and processes. Processware opens up the world of IoT and other such benefits from collaboration between the different applications.
Pros
I love its scalability, versatility and wide ranging application.
Cons
I struggled to figure out integration with Microsoft Outlook and Sharepoint.

Response from FlowCentric Technologies
Replied March 2019
Thank you for your review Motshubi. Great to know that you are enjoying FlowCentric Processware. We're also really excited about how our product is adding value to the data collected by IoT devices. Taking BPM out of the back-office and into the field!
August 2017
Ruan from FlySafair/Safair
Company Size: 501-1,000 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2017
Great Software
Mostly the middle man that can communicate to all the systems within a company and bring the data under one roof
Pros
The Flexibility. Flowcentric can integrate and adjust to any system out there which for me sets it apart from all the rest.
Cons
Needs an mobile app. Currently Flowcentric does have a mobile site which can already do what you want it to do but a mobile app would be great.

Response from FlowCentric Technologies
Replied August 2017
Hello Ruan, Thank you for your review. Your feedback is important to us. You'll be pleased to know that Android and iOS user apps are on their way!
August 2020
Monica from Business Connection (BCX)
Company Size: 501-1,000 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
FlowCentric Processware
Exceptionally good
Pros
It's ease of use and the power it gives you while developing a process
Cons
There is nothing that I see as cons in your product
Reasons for Switching to FlowCentric Processware
You product is much better and could do everything we needed

Response from FlowCentric Technologies
Replied September 2020
Dear Monica, Thank you for your lovely review. We're delighted that you are finding FlowCentric Processware to be such a powerful platform. We plan to continue living up to your high praise!
September 2020
Abdul from Maputo Port Development Company
Company Size: 201-500 employees
Industry: Logistics and Supply Chain
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
MPDC Review
Pros
The fact that the software is 100% customizable and integrates with .Net Assemblies and Web Services
Cons
VB Script and no version control of the source code

Response from FlowCentric Technologies
Replied September 2020
Hello Abdul, Thank you very much for your review of FlowCentric Processware! We hope that you will have an opportunity to work on FlowCentric Processware 2019 as the managed code engine offers more programming languages and debugging functionalities.
February 2018

Michael Ian from AdvanceNet Pty Ltd
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2018
Lovely and smooth
Pros
The visual aspects, how design is very visual based helps the developer to see the changes as the user might.
Cons
The lack of helpful error messages whne things dont work. Wastes a lot of time trying to figure out why it's not working

Response from FlowCentric Technologies
Replied February 2018
Thank you very much for your feedback Michael. We'll certainly look at improving the information provided in the error messages!
October 2019
Douglas from Macsteel
Company Size: 1,001-5,000 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
October 2019
Macsteel - Douglas Oelofse
Pros
Development time and cost is very competitive, mobile
Cons
still some niggles to be resolved and additional functionality to be built

Response from FlowCentric Technologies
Replied February 2020
Thank you for your feedback Douglas, we appreciate you making the time to review FlowCentric Processware. We hope that FlowCentric Processware 2019 will help to address the "niggly bits"!
January 2017
Toto from FlowCentric Technologies
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
January 2017
Great and flexible product to work with
I have been using FlowCentric for close to a decade now and it keeps getting better with every single major release from both a developer as well as user's point of view. Its flexibility, ease of use and integration with other development platforms makes FlowCentric a sought-after RAD available at an affordable cost.
Pros
Ease of use and adaptability
Cons
Scripting

Response from FlowCentric Technologies
Replied March 2017
Thank you for your review Toto.
March 2019
Helen from HK Brand Expert
Company Size: 2-10 employees
Industry: Printing
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Flow Centric - Customer Centric
Besides FLowCentric Technologies being on top of their game with a professional team with a passion for new technology advancements, they are focused on customer service. They are results driven, focusing on your pains and providing the correct solution to ensure optimum business performance. Proudly South African with Global Offices, the team are at your disposal offering the best support your business requires.
Pros
FlowCentric Technologies is a reliable industry leader when it comes to Business Process Management Software. It integrates most systems to create process flows tailor made to your business. Time reduction through automated processes is key to most business ensuring productivity and accountability
Cons
There are no Cons when using this software as the team deliver what you expect to ensure business business practice.

Response from FlowCentric Technologies
Replied March 2019
Thank you for your lovely review Helen! The team will be thrilled to hear that you are so happy with our platform and with the service you've received. We look forward to many more years of success together.
October 2019

Nico from Montego Pet Nutrition
Company Size: 501-1,000 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
October 2019
FlowCentric Processware Review
We have many manual business processes that we are trying to automate in order to save time on work-resources and improve efficiency and quality of data.
Pros
The generic design, and infrastructure that makes for a standard UI, clean and simple, that helps standardize the way of working.
Cons
Lack of good user documentation with examples and assistance for troubleshooting, tips-tricks-FAQ's etc.
Reasons for Choosing FlowCentric Processware
Maturity of FlowCentric Processware as a product.

Response from FlowCentric Technologies
Replied August 2020
Dear Nico, Thank you very much for taking the time to review FlowCentric Processware. Since the time of your review we have launched our online training platform https://flowcentric.com/training/ which contains a number of tips and tricks for getting the most out of our platform. We have also made several additions to our developer guide https://docs.flowcentric.com/ and continue to evolve the information. We'd love to hear more about the assets you would like to see. Please feel free to contact the development team on talk2us@flowcentric.com.
September 2019
Marcos from Integrated Properties
Company Size: 11-50 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2019
Better use business prosses
Pros
it is structured in process which makes it easy when automatic a certain process it has features that can help you with routine activities It is unique it accepts javascript and .net codes
Cons
When developing it uses some unique codes

Response from FlowCentric Technologies
Replied October 2019
Thank you for your review Marcos. We appreciate your feedback.
April 2017
Blessing from Gauteng Dept. of Roads and Transport
Company Size: 1,001-5,000 employees
Industry: Government Administration
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
April 2017
FlowCentric Processware simplify life
The Processware made life easier from design to development and deployment. It operates even more easier, as it enables one to develop it a shortest time possible. Even the Administration of it is much simpler, which doesn't require one to have a development background.
Pros
I like the programmme as it requires less coding and development could be finished in a very shortest time possible.
Cons
I haven't discovered anything I don't like yet about the Processware.

Response from FlowCentric Technologies
Replied April 2017
Thank you for your kind words Blessing. We're delighted to hear that FlowCentric Processware is helping to make your life easier.
September 2020
Eddie from Thyme Technologies
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Flowcentric BPM
All manual business processesses that require a control can now be addressed. Quite happy.
Pros
Ease in configuring of the product to suit business requirements.
Cons
Nothing specific that can be highlighted.
Reasons for Choosing FlowCentric Processware
Very flexible and can address all of the bpm requirements

Response from FlowCentric Technologies
Replied September 2020
Dear Eddie, Thank you for reviewing FlowCentric Processware! We're delighted to hear that our platform is working so well for you.
October 2017
Leon from Jera Consulting
Company Size: 11-50 employees
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
October 2017
Easily integrating to Acc software with ease of use
Happy customer
Pros
Almost any process can be designed and configured on the process flow. The staff that assisted from Flowcentric Su-Anne is inctedibly good.
Cons
License fees and initial cost a bit steep. Aa administrator it us a bit difficult to assist on difficult processes.

Response from FlowCentric Technologies
Replied October 2017
Thank you for your review Leon. We appreciate your feedback and will certainly pass your compliment on to Su-Anne.
January 2017
Raymond from Jera Consulting Pty Ltd
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2017
Outstanding Business Processes
We had to develop an application to create Inventory Requisitions where staff requested stock from the warehouse, which needed to be authorised by their managers before the warehouse manager could issue the stock. It took us a few days to put it all together and it was an immediate success with the staff.
Pros
Ease of creating an electronic business process that works
Cons
Processing is a bit slow. Development changes by Flowcentric developers takes time because they are quite busy.

Response from FlowCentric Technologies
Replied March 2017
Thank you for your review Raymond, your feedback is much appreciated.
September 2020
Wentzel from Foskor Pty Ltd
Company Size: 1,001-5,000 employees
Industry: Mining & Metals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Customer support
4.0
Functionality
4.0
September 2020
Flowcentric Processware Review
Requesting, Approval and Finalization of Travel requests, overtime and Laptops.
Pros
The organisation structure that can be built, and routing when users are not available. The ease of creating simple workflows. Integration with other systems on a database level.
Cons
The language used when developing more advanced workflows is not very easy to understand. Maintenance of more advanced workflows is very difficult because the sequence of events are not easy to follow. Coding is done on field level, much like 3GL, and the development environment does not have a screen painter.
January 2019

KHUTSO from RQTech (Pty) Ltd
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2019
Processware Review
I'm Developing processes for municipality and i'm enjoying using the software to reduce redundancy and long hard coding . Its awesome to deal with scripting not backend coding .
Pros
Object Group approach Roles and Users Administration Drag and drop when scripting Integration process Easy to use and troubleshoot
Cons
Is only .net based The integration does not support API unless you have to convert them first .

Response from FlowCentric Technologies
Replied February 2019
Thank you for making the time to review FlowCentric Processware Khutso. We're so happy to hear that you enjoy using our product! All the best for the FlowCentric Technologies Team.
August 2020
Martie from Columbus Stainless
Company Size: 1,001-5,000 employees
Industry: Mechanical or Industrial Engineering
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
August 2020
FlowCentric
Very positive experience. Excellent product!
Pros
User friendly for the developer but also the end user.
Cons
Better control of license between Light and Full user licenses. Currently we have to track it manually. Windows authentication for mobile interface not possible.
Reasons for Choosing FlowCentric Processware
Value for money

Response from FlowCentric Technologies
Replied September 2020
Dear Martie, Thank you for sharing your experience with FlowCentric Processware. We appreciate your feedback! Our next version of FlowCentric Processware promises to simplify the licensing process. We trust that these modifications will make management much simpler.
November 2019
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
November 2019
So much time saved!
FlowCentric has helped us streamline all of our miscellaneous types of tasks into a single workflow. This has led to increased visibility and productivity.
Pros
FlowCentric has helped us save so much time by getting a better grip on our tasks. It is super easy to use and the value is very easy for both users and leadership to realize, which helped us get on board.
Cons
Like all tools, has a learning curve but the product has great instructional resources to help.

Response from FlowCentric Technologies
Replied November 2019
Thank you so much for your lovely review. We're delighted to hear how much FlowCentric Processware has assisted you and your company. We trust that the solution will continue to assist you with better visibility and improved productivity.
September 2020
Eugene from Thyme Technologies (Pty)Ltd
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2020
FlowCentric
Pros
Ease of customisation Flexibility of the system
Cons
Nothing at this moment, we're still relatively new.

Response from FlowCentric Technologies
Replied September 2020
Dear Eugene, Thank you for your review. We certainly hope that you continue to enjoy FlowCentric Processware well into the future!
February 2017
Marlise from MineRP
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2017
Process made easy
Mapping, re-designing and automating processes can often by a daunting task. With FlowCentric, it becomes as easy as 1-2-3. The fact that it is so user friendly helps with one of the often critical stumbling blocks in process automation user acceptance. Because it is easy to use and actually gives value, I find that people tend to accept it and actually use it, thereby gaining the value to be had from process automation.

Response from FlowCentric Technologies
Replied March 2017
Thank you for your review Marlise, your feedback is much appreciated.
September 2020
Ntombizandile from Coega Development Corporation
Company Size: 201-500 employees
Industry: Government Relations
Review Source: Capterra
Ease-of-use
5.0
Customer support
4.0
Functionality
5.0
September 2020
FlowCentric Processware
Pros
The product is user friendly and it is very much easy to understand
Cons
there is nothing that I do not like about the system, everything is perfect.

Response from FlowCentric Technologies
Replied September 2020
Dear Ntombizandile, Thank you very much for your review. We hope that you become a long term user of FlowCentric Processware and build great things!
March 2019
Roy from RCM Strategic Sustainment Consulting (Pty) Ltd
Company Size: 2-10 employees
Industry: Management Consulting
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
FlowCentric Processware - SCM
Exellent system, comes highly recommended.
Pros
One platform integrating, automating and digitising the whole process.
Cons
No complaints about the software very user friendly

Response from FlowCentric Technologies
Replied March 2019
Thank you for your review Roy, we're delight to hear that you enjoyed your experience with FlowCentric Processware.
March 2019
Anonymous
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
March 2019
FlowCentric the way to go
Pros
The ease of user customization and how it seamlessly fits into client business processes.
Cons
Maybe the cost. Just try and make it a little cheaper

Response from FlowCentric Technologies
Replied March 2019
Thank you for your review! Our SaaS model may address your price concerns. Please feel free to contact us to discuss.
January 2017
Lucy from LAR & Associates (Pty) Ltd
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
January 2017
A great product, A great team
I am a flowcentric reseller and simply love the product. I have marketed it to various customers who now use the product. I am so impressed with the interface/integration and flexibility Flow centric provide when it comes to other 3rd party software.

Response from FlowCentric Technologies
Replied March 2017
Thank you for your review Lucy. We love you loving our product!
March 2017
Werner from Africa Square Consulting
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2017
Great Product and Easy to Use and with Flexability
Developing in the Process Designer is very Easy. Simplicity is what makes this a great product . The software covers all basis of BPM

Response from FlowCentric Technologies
Replied March 2017
Thank you for your review Werner. We appreciate your feedback.
March 2019
Jaco from RQTech
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2019
FlowCentric Processware review
Pros
Integration to services through front end Flexibility of low code and code exists
Cons
There is now logical flow that can be setup without coding

Response from FlowCentric Technologies
Replied September 2019
Thank you very much for your review Jaco. Your feedback is appreciated. All the best from the FlowCentric Technologies Team!
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