--- title: "SmartSuite Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SmartSuite. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SmartSuite is a good fit for you!" source_url: "https://www.softwareadvice.com/workflow/smartsuite-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Audit Software](https://www.softwareadvice.com/audit/) / [SmartSuite](https://www.softwareadvice.com/workflow/smartsuite-profile/) / SmartSuite Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/workflow/smartsuite-profile/) Reviews [Alternatives](https://www.softwareadvice.com/workflow/smartsuite-profile/alternatives/) # SmartSuite User Reviews ## Reviews summary - Overall rating: 5/5 - Total reviews: 26 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.9/5 - Value for money: 4.9/5 - Functionality: 4.9/5 ### Rating distribution - 5 stars: 26 reviews (100%) - 4 stars: 0 reviews (0%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - With SmartSuite I was finally able to find a solution that kept information visually accessible, and it links data across multiple solutions keeping information accurate. - We built several bridges to other tools to use the connectors for process automation and can for sure say this is a big time saver. - SmartSuite is easy to set up, has an intuitive interface with everything at your finger tips, and really doubles down on all the best features in the landscape of low code/no code, workflow and operations management software. ## SmartSuite customer reviews Showing reviews 1-25 of 26 (page 1). ### Intuitive + Everything In One Place - Overall rating: 5/5 - Reviewer: Melissa D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered We have been using SO many different software products to manage our agency. One tool for project management, one tool for processes, one tool for training, another tool for collaboration, another tool for file storage... and then, of course, Google Drive, Google Docs, Slack, and so many others. SmartSuite is literally everything in one place. I can't wait to get everything fully loaded in SmartSuite so we can save money by canceling/consolidating many of those other products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how intuitive SmartSuite is from the moment you log in. It's easy to navigate and the templates really made it simple to quickly realize all the potential ways to utilize the software. I love how easy it is to see progress on a project at any point, and how all files, communication and calendar are tied in within the task. So insanely simple but there is so much you can do. #### Cons There isn't anything that I've found that I don't like so far. #### Reasons for choosing SmartSuite We loved the collaboration features and the simplicity of the platform. The templates are also awesome. #### Reasons for switching to SmartSuite To have everything in one place! --- ### Simple and easy suite - Overall rating: 5/5 - Reviewer: Jan A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A great platform with many good features #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simple and easy setup. I like the interface. #### Cons The color scheme missing dark theme. Extra features #### Reasons for choosing SmartSuite I havent decided yet, but Bitrix24 has a good place --- ### SmartSuite - A dynamic No Code Product - Overall rating: 5/5 - Reviewer: Grant S. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered This has been a delightful experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The flexibility of the platform is impressive. The team is engaging and very responsive. Even with hugely challenging transitions I have found the team, and in particular [sensitive content hidden], very helpful. Having access to [sensitive content hidden] at webinars is also very insightful. #### Cons The importing of a huge database of information was a little challenging. #### Reasons for choosing SmartSuite Just the overall experience. I have used all the other products. #### Reasons for switching to SmartSuite I felt that ClickUp was very buggy and rigid. --- ### WOW, Asana meets Monday, Meets Air Table and Created a SUPER STAR - Overall rating: 5/5 - Reviewer: Patrick S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered There aren't enough stars to give or great things to say about Smart Suite. When you think of a Software company or any company in general and all the things it should have, like customer service, capability, responsiveness, innovation, experience, great pricing, excitement for the future, talented leadership. Smart Suite has it all #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So as someone that has built a software company in the past I am beyond impressed with how well everything works and how many options there truly are while maintaining simplicity. I originally was looking for something like asana to manage some internal + external client processes. Asanas Support was terrible and Smart Suite first got me with their customer service and onboarding. I was in touch with everyone I needed to be in real time and I wasn't sent one automated email telling me to watch a library of videos to find an answer that may not even be there. The ability to learn about the software allowed me to not only do what I needed better, but build a scalable marketing software that I could license to other companies. And the ideas that expand our vision for the company roll in daily. The price for scaling is incredible. There isn't a single aspect of this company that I am not beyond impressed with. #### Cons Really I can't think of any besides they are a young company. Young as in this software, but not in experience. It is VERY obvious they have software experience, A highly capable team on front end and back end, as well as funding. I actually love being on the ground floor of a product that I know is going to be so disruptive in the industry. #### Reasons for choosing SmartSuite Smart Suite took all of the best features from every competitor, put it in one platform, priced it better, made it simple, and gave me the best customer service and onboarding I have experienced in tech. #### Reasons for switching to SmartSuite The customer service was amazing, and the capabilities takes the best things from all those companies and beats anything on the market --- ### Great for Designers - Overall rating: 5/5 - Reviewer: Monica S. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered For creative firms, I like to use SmartSuite along with Milanote. The ability to create a dashboard view of the Milanote page within a solution means that all of the information for a task is at our fingertips. While we use Milanot for creative planning, SmartSuite is literally everything else in our business! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With SmartSuite I was finally able to find a solution that kept information visually accessible, and it links data across multiple solutions keeping information accurate. My team loves it too so team adoption was easy. #### Cons The two things I miss most about previous platforms is gantt charts and the Chrome/Gmail integrated ability to turn websites and emails into records in any solution with ease. #### Reasons for switching to SmartSuite ClickUp buried information inside information, so it was not user-friendly. I couldn't get my team to adopt it. I do miss their Gmail/Chrome Clipper tool. Monday became too expensive because of their pricing tiers. That said I like the way Smart Suite organizes information much better than eaiter of these. --- ### The PM Tool That Changed the Game - Overall rating: 5/5 - Reviewer: Kristin H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered We are working to solve project management and sales tracking currently with SmartSuite - now that we have conquered those areas we are actively looking for other ways to utilize the platforms they have in place to make our lives easier. The customer support team is phenomenal - very responsive, super knowledgeable - no doubt the best in the business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use for SmartSuite has completely changed how we work as an event management company. No more emailing around lists or tracking things in a spreadsheet - it is automated, and smart, just as the name implies. #### Cons I really cannot think of a single thing to dislike. Any time we ask about a change they make it happen. I only wish this software had been around 8 years ago when we started our business. #### Reasons for choosing SmartSuite The customer service and the possibilities to automate so many things! #### Reasons for switching to SmartSuite Monday.com just wasn't intuitive enough for what we were doing. It felt like it created more work for our team than it was helpful. --- ### The most advanced project management software I've used so far - Overall rating: 5/5 - Reviewer: Uros M. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexibility and ability to create unique views, custom boards and put our processes in one place. #### Cons A little higher learning curve than other PM softwares, but after you get over that it feels like magic. #### Reasons for switching to SmartSuite Not enough flexibility when creating the product. --- ### NoCode solution for Process Automation & CRM - Overall rating: 5/5 - Reviewer: Corinna H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has become our one go-to source of truth for the full client journey (sales process / CRM) over client onboarding and day-to-day project management. We built several bridges to other tools to use the connectors for process automation and can for sure say this is a big time saver. In addition the set-up has been a core project of living our value of transparency with real-time info for all employees. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros - Variety of functions - general navigation and ease of use - amount of field type and permission control flexibility and customization #### Cons One limitation we ran into is the formula spectrum which is smaller than Excel/Sheets which can be a need for workaround in some perspectives. #### Reasons for switching to SmartSuite Permission Management, broader scope of integrations --- ### Amazing product - Overall rating: 5/5 - Reviewer: Murat K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Being a long time Notion user, it was a pleasure to use, setup and experience the platform. Fresh look, clean and modern interface. Users want to use the platform, unlike Notion, which can be confusing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clean interface, easy to use, innovative team. #### Cons No native desktop applications (yet). Having a desktop app for MacOS will be great. #### Reasons for switching to SmartSuite Clean interface, company in general is forward thinking, innovative and listen to customer feedback. --- ### Good platform for workflows and data management on all levels. - Overall rating: 5/5 - Reviewer: Nana S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We used it for moving into a new house. The template Home Remodel Project was very helpful for an easy start. The Share View feature was very handy in sharing blueprints and measurements with contractors. #### Cons It's a great platform, I love it and can't see faults, so far away --- ### Meet the best platform for data management so far - Overall rating: 5/5 - Reviewer: Anna G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros We use SmartSuite everyday to track our features, tasks, timing, resources, storypoints and so on. What I personally like most is Charts and Dashboards that help to manage, compare and analyze various data. You can even share these data with people that don't use SmartSuite - there's a super-convenient, easy and secure functionality for this. Just send the link to any report in any view type - and you got it. #### Cons I like everything, honestly)) You should try it too --- ### Getting things smart - Overall rating: 5/5 - Reviewer: Nikolay B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered When we started using SmartSuite, we don't need to use other tools anymore, except messengers, probably. When we need to plan a new feature - we do it in SmartSuite. Create a report about the team's progress - the same. Make changes to the current project - we go to SmartSuite. It's really flexible and makes processes smart and then the team makes taksk done. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Design and flexibility of the system for the team's needs. #### Cons Only minor issues. They have already been reported in the system. #### Reasons for switching to SmartSuite Better interface, more features, and flexibility of the working process. --- ### An excellent tool for managing large projects in a company or conducting personal affairs - Overall rating: 5/5 - Reviewer: Lena S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Our team uses SmarSuite to manage project tasks. We create tasks, assign them to team members, add statuses, add links, images, descriptions, and more. The tool helps to see the overall progress of the project and tasks in general. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to create the necessary data, tables, lists, and graphs. SmartSuite helps to fully and effectively plan, implement and close projects. Also from the pros: Compilation of task reports; Possibility to create an infinite number of tasks; Beautiful and clear interface (in my opinion); The ability to change the color to any solution; #### Cons Since the tool is quite large and multifunctional, at first glance it may seem complicated. But if you spend a little time studying it, you can see all its great features and functionality. --- ### Great tool for task management! - Overall rating: 5/5 - Reviewer: Eugene T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I consider SmartSuite is a useful tool for task tracking and team collaboration. Easy to use the service. Smartsuite user interface is intuitive and user-friendly. The capabilities of the platform are immense - from the overall solutions and applications to within the records themselves, automations, Zapier integration, ability to customize each individual report and view. #### Cons It'll take some time to learn the service, but there are many tutorials and help articles to do it more faster. --- ### Fantastic Product for Operations - Overall rating: 5/5 - Reviewer: Greg B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Integration with our team was easy, both for straightforward and complex workflows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SmartSuite is easy to set up, has an intuitive interface with everything at your finger tips, and really doubles down on all the best features in the landscape of low code/no code, workflow and operations management software. #### Cons Excited to see more dashboard features to complement the existing dashboards. Sounds like this is on the roadmap soon. #### Reasons for choosing SmartSuite Better suite of features, easier to use interface. --- ### The next generation of excellent leadership - Overall rating: 5/5 - Reviewer: Oleh H. - Verified reviewer: Yes - Industry: Program Development - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Unmatched ability to customize or select a template from the list. The number of features is impressive. Export your work to the formats you need. There is also a great application for iOS and Android #### Cons Due to the huge opportunities, it is worth spending more time to get acquainted with the service - it's worth it! --- ### I have waited for years for this platform! - Overall rating: 5/5 - Reviewer: Erin N. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Over my career, I've used virtually every type of work management platform ever created. SmartSuite is the perfect tool for our agency and it's beyond easy to use. Definitely a game-changer! #### Cons The only thing I don't like is that SmartSuite wasn't invented decades ago - it would have saved agencies (and me) countless headaches. --- ### Project & Process Management Nirvana - Overall rating: 5/5 - Reviewer: Gerry K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered I've used a lot of "work management" platforms in my career. Nothing has been as user-friendly and as intuitive as SmartSuite. Been waiting too long for a platform like this to come along and may our collective agency lives easier to manage! I feel smarter since I've started using SmartSuite. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros How easily it integrates with our other systems and tools. Easy to use, easy to figure out, easy to communicate and improves overall efficiency within our team. #### Cons Right now, there are no cons! It's a welcomed solution to a long-standing void for a tool that can do it all. --- ### The Future of Work - Overall rating: 5/5 - Reviewer: Emma M. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered SmartSuites organizes every aspect of my life from everyday tasks to my career. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product is the bridge between the traditional visual to do list where you check each box and a technology-first world. #### Cons I do not have any complaints about this software. --- ### Flow Ninja Filip's review - Overall rating: 5/5 - Reviewer: FIlip N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Product is intuitive and easy to use also the UI look great so does the whole design #### Cons Honestly nothing is that difficult to use in SmartSuite, of course it took some getting used to, but not too much time. #### Reasons for switching to SmartSuite Seems like better alternative --- ### Nikola's Review - Overall rating: 5/5 - Reviewer: Nikola N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Great #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is so intuitive, UI is great, and serves user experience #### Cons A bit confusing UI for beginners --- ### Insane amount of features - Overall rating: 5/5 - Reviewer: Alison W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Love it! Everyone is collaborating a higher level. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The templates! The team at SmartSuite has thought of everything. #### Cons Nothing so far. So much more than just project management, it really works for processes. --- ### Flexible, customizable and intuitive to use tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Program Development - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SmartSuite is a great tool that provides a lot of report type for every cases you need with lots of data types (text, date, numeric and many others). It's also allows you to use filtering and grouping which is very useful and customize each individual report. #### Cons There is no obvious cons for this program. The tool is easy to use and the process of investigating all the best feature of this tool will not take much time. --- ### Easy, Efficient, Seamless, Organized - Overall rating: 5/5 - Reviewer: Evan C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered SmartSuite makes me and my business so much more efficient. I can manage my entire operation from one platform, collaborate with colleagues, and keep everything organized and orderly. Migrating from my previous tool was stunningly easy, integrating with Slack to create new records is seamless, and they’ve clearly thought of every process imaginable with the number of templates they’ve created. Thank you SmartSuite! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy integration, easily managing my entire operation. Collaboration is straightforward. #### Cons None so far, wish I'd started with it sooner. --- ### Tamara's review - Overall rating: 5/5 - Reviewer: Tamara V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered A better organisation so it helps me a lot as my job is all about organisation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love great design and the user experience is great as well. #### Cons It’s a little bit confusing for beginners but now everything is great. #### Reasons for switching to SmartSuite Because it seems like the better option. ## More reviews [Next reviews](https://www.softwareadvice.com/workflow/smartsuite-profile/reviews/?page=2) --- SmartSuite Reviews, Pros and Cons - 2026 Software Advice