About Gymcatch

Gymcatch is a booking and customer management solution that enables yoga, Pilates and dance instructors, personal trainers, gyms and fitness studios to take bookings and payments on web (including own-website), iOS and Android.

Sell pay-as-you-go, packages, courses and memberships with the ability to use wait lists, reminders, cancellation policies, promotions and much more to drive revenue. Add unlimited team members at no extra cost to further streamline your admin.

Gymcatch integrates with several third-party solutions, including Zoom, YouTube and Facebook making livestreaming easy. On demand content can also be added, enabling you to maintain an additional revenue source.

Gymcatch's feature set is industry-leading and suitable for businesses a...


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Supported Operating System(s):

Web browser (OS agnostic)

116 Reviews of Gymcatch

Average User Ratings

Overall

4.88 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(116)

116

4 stars

(13)

13

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 116 results

August 2021

Lindsey from Enhance Wellbeing

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

I can't tell you the relief!

Flipping brilliant so far. So helpful. Patient. Kind. Customer focussed. Clear. The fact they are UK based and we're in the same timezone really has helped too. I used a different soft ware for the last year and it's been awful.

Pros

I'm so excited I've found something that is so easy to use. I'm not techy and have been able to work out in one day how to upload classes, pictures, get customers onto the system and start making money - even in my trial period. I love the info I can see about my customers bookings and the scheduling of classes. And it links easily with zoom too! I know how to cancel things and edit a customer package... and it's fairly intuitive. Just dig around and look. You soon find the thing you need.

Cons

Working out whether I need a class pass, a bundle or a membership is still a bit foggy for me. There are videos explaining which does what - but thinking it through in terms of what MY actual business needed was harder. Luckily the help / chat team were patient when I asked lots of questions. It's linking your strategic structure to the pass / bundle / membership that feels a bit complicated. So I started simple with a 5 class bundle then I'm going to expand from there. There are videos - but it's not as good as chatting to someone about what you want your business to achieve and which is the best model. A half hour help chat / webinar on this would be useful sometime!

Reasons for Switching to Gymcatch

Hugely expensive. Highly frustrating and complicated. And they told me it could deliver things last October that were still in development. I've wasted £000's. Not happy at all. And the stress!!!!! I wanted to grow in the pandemic and I've shrunk, and with no support from the government it was a huge deal for me to invest. Felt very let down. Now I'm ready to grow again as these guys seem on it!

Response from Gymcatch

Replied August 2021

Thank you very much for taking the time to write a review Lindsey. It is very much appreciated and we're very proud that we're able to help your business. Many thanks again, Ollie Director & Founder

August 2021

Sarah from Celebrity Circuits

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Best Booking System For Fitness Professionals

Pros

It’s easy to use. It helps me manage my business and automates the booking process, which I was previously having to do manually. Gymcatch helps me connect with my clients and simplifies their bookings and payments. Plus they are adding incredible new features all the time!

Cons

Zero complaints they literally have thought of everything!

Reasons for Choosing Gymcatch

Fantastic value for money including a free trial option and transparent pricing. The support from the customer service team is second to none. I feel like the Gymcatch team actually cares about the success of my business, whereas the alternatives often tend to view their customers as another brick in the wall. Gymcatch actually believes in the power of small-scale local businesses and is enthusiastic about delivering a positive impact with what they do.

Response from Gymcatch

Replied August 2021

Thank you for taking the time to write a review Sarah, we really appreciate it. We are so passionate about supporting fitness in the community and so pleased this comes through to you and our customers. Many thanks again, Ollie Director & Founder

August 2021

Louise from Louz Fitness

Company Size: 1 employee

Industry: Professional Training & Coaching

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

August 2021

Good easy app to use

Good

Pros

Like the ease of booking and colourful pages. Good for fitness use.

Cons

Having to pay. The tone it takes to organise classes

Reasons for Switching to Gymcatch

Easier to use

Response from Gymcatch

Replied September 2021

Thank you very much for taking the time to write a review Louise. We very much appreciate it and are pleased you like the ease of booking, page layout and fitness use case. Thank you too for the feedback on tone - always a balancing act to try to ensure clear, communicates power of system and not too technical! Please do send anything specific in relation to support@gymcatch.com, always very welcome indeed! Many thanks again, Ollie Director & Founder

April 2021

Helen from Zumba with Helen Challis

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Nothing but praise for Gymcatch

Pros

From a business perspective it's incredibly easy to set up (with comprehensive guides and support available if needed), has adaptability / flexibility with 'Bolt-Ons' and makes tracking bookings and attendees a doddle. From an end user perspective I've had feedback saying it's very user-friendly due to it's straight-forward, easy to navigate app.

Cons

I can't personally say that I have come across any cons, it's made my life a lot easier. If I've felt something wasn't quite right I've contacted support who have pretty much instantly either pointed me in the right direction or noted my query / issue.

Reasons for Choosing Gymcatch

I have nothing but praise for Gymcatch - this system has been invaluable and during a difficult time of running classes online (and now in person) in a pandemic has made my life a whole lot easier. It's saved me time and some of my sanity! Manually dealing with bookings and handling the payments was becoming a pain but this system has taken control of it all. The integration with Zoom has been a saving grace, knowing participants have an email with the links rather than me having to send them out once a booking has been received is a weight off my mind. Having the ability to run off attendee reports, etc. for accounts purposes has been really helpful too as well as having all client information available at the touch of a screen. It's user-friendly, both from an admin and end-user perspective, and should you need them, the Support / Customer Services team are always friendly and helpful.

Response from Gymcatch

Replied May 2021

Thank you for taking the time to write a review Helen, we really appreciate you taking the time. We're so pleased that Gymcatch has helped your business, especially during the pandemic which we know added a lot of unwanted complexity for many. Many thanks again, Ollie Director and Founder

July 2021

Jenna from Jenix Fitness Ltd

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

BLOOMIN MARVELOUS

Pros

The customer service given by the Team especially [SENSITIVE CONTENT] is phenomenal, for such a great value product they really do go above and beyond to support you. Nothing is too complex for them to resolve. Highly skilled, intelligent, friendly individuals. Zero complaints!

Cons

Only thing that could be a useful tweak in the future is the potential for adding different calendars for different areas of the business rather than having appointments. It would also be super helpful to be able to have an online ParQ and the o[ption to tag different waivers to the different options available to clients.

Reasons for Choosing Gymcatch

I do currently use both as per above mentioned options are available and easier to manage.

Response from Gymcatch

Replied July 2021

Thank you very much indeed for taking the time to write a review Jenna. We really appreciate it. Delighted to hear we've done a good job supporting you and the tools met your needs. Thank you too for the feedback - all part of wider plans, and will ensure add an extra vote to our records for their addition! Many thanks again, Ollie Director and Founder