This is a simple and easy system to use, and we have a pretty complicated business with both a location and mobile appointments, and then different divisions with in the mobile.

It's ease of use, the soap notes are fantastic, and customer intakes are so easy and just automatically stored with the client, it seems simple but it is really really fantastic. Updates and more functions are regularly released. They are super quick to call or email back and address even silly questions and have helpful videos and solutions.

The only big drawback is the lack of a therapist compensation function that would eliminate the work involved in therapists invoicing me and having to check those invoices. This is maybe coming but no timeline yet. A small drawback is Therapist last names always show up, I would like the choice to keep the last names back except on receipts.

The set up was easier than I expected - I just followed along with the YouTube videos and was pleasantly surprised with the process.

I like everything about this program. I especially like that it is all integrated - booking, files, billing, reminders, it’s all here :)

The only thing I’ve come across that is like to be able to set is specific times for people to book in instead of having a booking window.

I'm really enjoying using it primarily again. It's come from a place to store soap notes and client information, and now is a place where I can do online bookings, sell products, send receipts and emails/texts. It's a great all-in-one package for a very reasonable price.

I have been using Soap Vault (now Noterro) since 2015. It has come a LONG way since then. And almost monthly I get new emails with new features and functionality that they have added to their software, while the price remains the same! I had a question and I asked in a forum on a weekend, and I got an answer back in about 6 hours from one of the Customer Service Reps, so that's pretty impressive.

It's a bit hard to figure out how to do everything at first, not quite as intuitive as other appointment managers I've used in the past, but in return for that you have more control and customization over your appointments.

Great! Especially the support. Great price and has all the features I need. I like that I have the option to 'add on' certain things for an additional price if I want them.

Great price point for a self employed, one-person clinic. The support has been awesome! Very timely, friendly and helpful.

It takes a bit to navigate your way around at first, but Noterro provides step by step instructions and videos on how to initially set everything up. Using it daily makes it easier.

See above.

Cheap, no setup fee. Can cancel anytime.

The only thing we wanted to use it for is for patient scheduling and we need to be able to print out on paper a daily schedule as a spreadsheet including exam time, exam type, patient name, patient date of birth, phone number, insurance company, insurance ID number, has appointment been confirmed? (yes or no), initials of staff member who scheduled, and notes. We checked with Noterro help and they said the only way to make such a printout was to import it into Excel (which is impractical) or just put all the info in the notes, which we are doing for now until we find another software that can do this fundamental scheduling task. At least it will be easy to cancel Noterro, which will be fine for a few months.

Over all, I am very pleased with my experience. Any time I have had an issue, its been addressed. Thank you.

Ease of use, online booking and full functionality

Difficulty retrieving and printing data from invoice payments (it jumbles and disorganizes the dates even if you filter it).

How easy it is to do notes and take payments.

Inability to have a consent form for chiropractic within the platform.

I have had a positive experience with Noterro. I was initially reluctant to chart online, but the ease of creating my own template made it possible.

Help team excellent. The help desk always gets back in a timely fashion and the FAQ are also helpful and usually link to a video to help.

Nothing to dislike. The help desk always gets back in a timely fashion and the FAQ are also helpful and usually link to a video to help.

Support has always been stellar. Emails are answered super quickly. YouTube videos and How To tutorials are ready for any question. They even take suggestions for upgrades.

I love how user friendly that it is for my admin staff. One of the features that I like the most it how it tracks everything. Booking times, who booked, who made changes to the appointment, date of invoice, date of transaction...almost everything is there! Noterro is always improving on it's services.

When there is an upgrade, there is always a glitch somewhere in the system. Super inconvenient and at least once a year you have to learn a new feature. It messes up the flow of bookings and SOAP notes for a while.

It's been a great experience working with them. Their resources online and customer chat team have been very helpful.

Easy to set up and use. Integrates with other products that are super useful. I use it daily to check on serivces, schedules and billing

Customer service can be a bit slow, but they always are polite, helpful and come up with a resolution.

I like the online booking feature, being able to have 2 clinics

With 2 clinics it doesn't separate out the totals at the end of each day.

I am solving all my online booking, paperless forms, agreements with covid, credit card required for appointments and appointment reminders.

I like that it allows me to schedule massage clients, sends them a reminder in the form of SMS and email. I also use the storage feature for storing client forms that I need a written signature. I like all the new calendar feature like having a receptionist have access to my schedule. That is my favorite.

I do not like that I can't schedule people at the same time like a couples massage class without adding another therapist. The least thing I like is that I'm unable to track packages if I sell those.

I was looking for a quality and affordable booking software with SOAP note integration. I started with SOAPVault in 2017 and have never left! Now under Noterro, the updates further streamline the user experience. Noterro is a solid building block to my growing practice. My clients regularly comment on how great it is, and I would not be as happy as a sole practitioner without the peace of mind that Noterro provides. Noterro is an investment, not an expense.

Reliability: Noterro keeps my practice up and running! Clients can book online or in office, intake form online, reminders sent, invoices paid. I need a glitch-free experience that is affordable and reliable and Noterro surpasses every expectation, every time!

The only things I find lacking are color coding options and the ability to integrate an annual Holiday calendar.

We had an extensive client list and appointment/financial/document history to transfer over and import into Noterro from a convoluted and difficult to manage booking/charting system. The tech. department helped and worked with us through every stage as part of their integration at no extra cost to us. They made us feel welcome and taken care of ensuring all of our concerns were met and solved. They are always developing and growing and has a supreme value for the low price.

We love how customizable and functional this software is. Even better is how great the customer service department is at answering or fixing any concerns but more than that they are always developing new and easier to use functions! They really listen to their customers and help develop this software into something truly catered to your needs.

Some developments just haven't happened yet but are on the way. :)

Amazing. I love this software. I've used the other leading software, and there's not even a close second.

I love this software, and I've tried most of them. I spent close to 20 hours deciding before choosing Noterro. It's easy to use for scheduling, SOAP notes, client self-booking, and billing. Even better is that the developer always responds fast. I once reported a bug and they fixed it within hours. I've never known a dev to fix something that fast.

I use it for my personal training business as well; having subscriptions and tracking for remaining sessions/classes of clients would be nice. I wish I could collect credit card information using Square, but they've said it's in the works.

As a small business noterro has been game changer, I recommend it to all my friends in the business.

I love how user friendly it is, while having everything I need. I’ve used other apps that have been much more expensive that don’t compare to how great Noterro is! Even when I have questions or requests, the support has been really helpful and reassuring that anything I have questions about is already in the works for the future.

I’d love to have a feature where we can limit certain days for specific treatments. Additionally, being able to integrate noterro to link when payments are taken from my stationary square machine. One silly other thing is having a more aesthetic homepage!

My overall experience with Noterro has been positive. Customer service is very quick to respond and very helpful. Although it is missing some features that I would have liked, they seem to be adding new features often.

I originally chose Noterro because it was much more affordable than the previous program that I used. Although it is missing some features that I would have liked such as patient chat and customizable SOAP notes, it was worth it for the cost savings. It was easy to set up and is feature-rich for the price!

My biggest gripe with Noterro is that, in my opinion, the dashboard is useless. It has a section to show open membership invoices, but not for open regular invoices. It shows which forms have been yet to be filled out but once the patient completes a form, it disappears from the dashboard completely so unless you have email notifications on, you don't know what forms need to be reviewed.

Phenomenal in one word. They provide excellent customer service. They’re very prompt, professional, and efficient and resolving your issues. They are open to the customers ideas for improvement in the software to accommodate each person. I’ve used them for over a decade, and I am so ecstatic that I returned.

Everything, there isn’t nothing that has been created that isn’t beneficial to the user.

I am not able to create an adjustment field to write off and courtesy discount to a final invoice when cashing out a client.

Very positive!

I love how Noterro has scheduling/notes/appointment reminders all in one program for an affordable price. Customer service is always quick to respond to my inquiries.

I wish there were a better way to keep track of how many appointments are canceled. I’m told that this feature is something they will implement in the future but they have no timeline on when it will be implemented.

I'm happy with it and will continue using it as long as it's available.

We have used this since we opened in 2018. I'm always impressed by the features that get added on, the fast resolution whenever we have an issue, and the ease with reaching tech support. Our clients love the reminders, and learning to use it is very quick and efficient for everyone on my team.

I wish it had integrated bookkeeping software so I could have everything in one system. Currently we use Quickbooks for our accounting and it does take a lot of time doing the data entry from our reports in Noterro.

I continue to use this product for healthcare records but moved to a different scheduling software because it integrates with Google and has a smoother user interface.

This is the most affordable EHR that fits a massage therapist's needs. Set up is quick and intuitive. Capable of managing all aspects of a practice: chart notes, schedule, billing, payments and accounts. Reduces redundancy.

It has a few features that aren't as polished as some competitors and may be cumbersome for large, busy practices that coordinate with third parties such as insurance companies, other HCPs and attorneys.

The customer service is exceptional.

I like that only my available times are viewable to the public rather than showing all my available time with booked spots showing. I also appreciate the pinned “snapshots” of the patient charts so I never have to go searching though intake forms to refresh my memory of what we were working on.

No log of messages sent to the client. I can’t see if they got an email, if they clicked it or if it was opened. I also wish we could have separate labels for services. I want to label a service Indie Head Massage, or hot stone or Matrix Repatterning but on the receipt reflect Massage Therapy. The landing page and booking page is functional and utilitarian. Can we make it a little prettier? Is it safe to guess a very high percentage of your customers are female… can we give it a softer edge and improved esthetic? I also wish we had a facebook group where users can share ideas on how they are using and managing the software. Create a community of Noterro users where we can discuss ideas and feedback for improving the software.

I LOVE NOTERRO and the speedy replies from customer service. It has greatly changed my booking life and eliminated away a tun of stress. Sign me up to be in a commercial! Haha:)

I can access my booking system anywhere I am on my device. I LOVE that is can send appointment reminders in text and email or even phone call form if you wanted that feature.

I’ve used many different programs over the years and Noterro only gets better every year. It has surpassed my expectations. If I were to absolutely have to pick a con I guess there have been a few glitches over the years but that is expected with any new program or when things are updated.

Fantastic software with big improvements from my old software and unbeatable customer service. I highly recommend this software and have already shared with my RMT friends/colleagues :)

-treatment notes that can be done on a mobile device; and can also talk to text. -the waitlist feature is a huge bonus and makes it easy to organize your waitlist within the app/software -fantastic customer service who are helpful 100% of the way -Easy integration from old software to Noterro.

-the only con I can think of so far, and I’m being really picky with this one, is that the icons on the calendar can be confusing and don’t say whether they have been cashed out or not. With that said, I did mention it to customer service and they have passed the information along to the product review team - and that’s all I can ask for :)