The pricing can be lower for smaller retailers to pick up this service.

By far, the best solution for web accessibility.

It was soooo easy to get in touch with someone, set up a demo and get the resources we needed to integrate ASAP. The demo was very helpful, as we were not sure how this compared to the competition.

The audit they provided made it so easy to see where we can improve, but it's so nice to have the AI fill in the gaps until we can make changes.

AccessiBe is really a great piece of software which lets me by make my WordPress site to comply with the ADA Requirements. It's an easy to install solution with a fair price.

Potential clients can be lost because of an inaccessible website or app. It's about doing the right thing in the long run, though.

Cost and ease of use and comunication with accessibe.

The ease of use with accessiBe is a game-changer.

I love the ease of installing the software with one line of code. That really helps anyone be able to do it on their own without additional cost.

Expensive and the interface on the implementation platform is a little confusing at times.

The product is really easy to use, great value.

You don't have to spend a lot of time, money, or effort getting your business to the greatest possible level of online accessibility, thanks to accessiBe.

The easiest software integration I've ever had. It was a quick and easy experience and adds so much value to our site.

Ease of use and easy to set up for my designer.

I didn't see any as of yet and will keep you updated if I do indeed come across anything that I don't like about accessiBe.

It is a tool that is easy to implement and has enormous potential for service.

It's a very easy to implement tool on a website and provides the necessary functionality to be compliant with high accessibility standards.

The audits are quite helpful, and the user interface is simple to navigate. We use AccessiBe since it ensures that your company users may access your website.

The WordPress plugin is really quick and easy to install. It works like a charm on my business website.

The software helps us to be compliant in a cost-effective way.

The ease of set up and the AI is sophisticated to address any non compliance on your shopify store.

We are a big company and this software helps us stay compliant in many different areas with its many different abilities. It's definitely a great tool.

How hard it was to actually purchase. Confusing that we had to try the trial first and then able to buy.

It was extremely easy to install and it's a very well-thought-out product as it's very intuitive to use for website visitors.

Even though I am not so good at testing such tools, but my experience has been the best with accessiBe so far. Its AI-powered decisions make me use it more on other sites.

We had no difficulty integrating the software in and have been extremely please.

It is super easy to install! it is super easy to use and it has saved a lot of our customers from ADA Compliance lawsuits.

For a business site, it's necessary to make it compliance with every law of different countries. When it comes to people with disabilities, accessiBe works like a charm.

We love that this is a comprehensive solution for accessibility on our website.

The software is very user friendly and integrates well with our website.

The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business.

The message email is instant, clear and very professional. I highly recommend this service to my peers.

The team has been helpful, responsive, and has helped with everything along the way.

We have had a wonderful experience with Smith.ai thus far. The customer service team is easy to contact and prompt with requests.

Using website chat is like having someone on staff 24/7. We no longer have to worry about lost leads or misdirected requests because we were not able to offer an immediate response.

The close rate from these leads for a small law firm has been 8% and that is MUCH better than our average advertising close rate - a GREAT value.

I like that we receive a transcript of each conversation- this makes requests easy to funnel to the appropriate person within the bar.

Would highly recommend to any team looking to increase response times and convert more leads.

The AI Robot that answers after-hours can get confused sometimes but it's only seldom when that happens.

Ease of set up, quick website implementation, month to month contract.

Sometimes the reps don’t follow detailed instructions, this can cause us to lose clients.

I loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received.

Great customer service and great free bot. Definitely recommend this chatbot.

They have awesome customer service and always make clients feel welcomed and valued.

The chatbot makes it easy for clients to get information without calling. It makes it faster for them and makes it less costly for us.

The bot is very easy to use and the Smith. AI team is very helpful.

The cost of live chat support is very competitive. The services integrate very well with my existing CRM.

We had our chat running in literally minutes providing very human like responses to client inquiries. Smith.ai Website Chat has exceeded our expectations responding to new leads, 24 hours a day.

My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick.

Only serious inquiries leave this information upfront, and it is easy to follow up with them. The pricing for the product is a great value.

You go in circles dealing with different individuals. When its time to cancel all the reps do is make offers for you to stay, when you eventually cancel they continually charge your credit card.

This is FREE software to Smith Customers that integrates effortlessly with your website, and is highly customizable both visually (to blend with the look of the website), and content-wise.

Love that they offer a free chatbot for our site.

Setup was incredibly easy and the support to help do so was top notch.

There's no way to have local staff ran the chat box, only remote receptionists and bots.

The interface was easy to modify for visitors.

When choosing a chat service, we were drawn to Smith.ai by their very simple, transparent pricing structure and the no-obligation free trial.

I really needed to stop answering my own phones and I needed to gain some distance between myself and my clients when I was starting my business. Smith was a great option.

US Dollar

accessiBe is a cloud-based solution designed to help businesses optimize websites to ensure compliance with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG). The platform includes artificial intelligence (AI)-enabled screen reader, which automatically scans, analyzes and recognizes images, tags, and other web elements to assist blind users with online browsing.


White-labelling capabilities in accessiBe allow enterprises to personalize the interface using custom images, colours, icons and more. The built-in contextual understanding feature lets organizations implement keyboard-only navigation functionality to help users with motor disabilities to navigate websites using tab, arrow and ESC keys. Additionally, the built-in glossary and live dictionary help people with cognitive disorders view meanings of slangs, phrases or abbreviation in real-time.


accessiBe supports integration with various websites including Magento, WordPress, WooCommerce, Shopify and more. Pricing includes monthly/annual billings and support is provided via email, FAQs and other online measures.



LongDescription

Real-Time Monitoring

For eCommerce

Content Management

Compliance Management

Data Security

AI/Machine Learning

For Sales Teams/Organizations

Multi-Language

Audit Management

Customizable Branding

Chatbot

Compliance Tracking

Machine Learning

Drag & Drop

Third-Party Integrations

Design Management

Content Scan

Website Accessibility Audits

Website Accessibility Tools

Personalized Accessibility Interface

Reporting/Analytics

Accessibility Statement Generator

Natural Language Processing

accessiBe is available on monthly or annual subscriptions, details of which are outlined below:
Standard - $49/month or $490/year
Large - $149/month or $1,490/year
Huge - $199/month or $1,990/year
Jumbo - $349/month or $3,490/year

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

accessiBe

In Person

Live Online

Documentation

Smith.ai offers 24/7, AI-backed live chat services and as well as a free, AI-only Chatbot. Smith.ai has designed their chat products and services to help businesses capture leads and help clients online. Live chat receptionists respond 24/7 and capture critical contact information from new potential clients.


Smith.ai's AI chatbot software works on all websites and is FREE to use for unlimited chats! Businesses can capture name, email, and phone number, plus much more information from new clients visiting their website! It includes 24/7/365 automated responses, branding, greetings, answers to common Q&A, a sequenced conversation playbook, and chat transcript logs sent via email. Smith.ai can respond to Facebook Messenger and SMS texts, and offers follow up by text and email. Optional upgrades for integrations, setup, advanced training, and more.


Smith.ai's 24/7 live-staffed website chat is staffed by professional live chat agents and includes all features of the AI chatbot, plus real-time English-Spanish translation, appointment scheduling, and highly sophisticated lead qualification and intake. Live chat is an effective and affordable way to be accessible 24/7 and is customizable to fit and grow your business.


Smith.ai Live Chat integrates with third-party software and applications such as HubSpot, Salesforce, Zapier, Calendly, Clio, PracticePanther, Slack, Acuity Scheduling, Capsule CRM, Agile CRM, and more.



Support Ticket Management

Real Time Analytics

Engagement Tracking

AB Testing

Lead Notifications

Multi-Channel Marketing

Personalization

Meeting Management

Multi-Channel Management

Online Forms

Lead Capture

Performance Management

Automated Responses

Code-free Development

For Developers

Activity Tracking

Transfers/Routing

SMS Messaging

Progress Tracking

Human Handover

Sentiment Analysis

For Sales/Marketing

Rules-Based Workflow

Data Extraction

Multi-Campaign

Pipeline Management

Communication Management

Query Suggestions

Lead Database Integration

Offline Form

Calendar Management

Customizable Fields

Template Management

Data Import/Export

File Transfer

Customer Support

Process/Workflow Automation

One-to-One Messaging

Self Service Portal

Contact Management

Lead Verification/Validation

Configurable Workflow

Conversion Rate Optimization

Mobile Access

Proactive Chat

On-Demand Communications

Real Time Data

Transcripts/Chat History

Performance Metrics

Product Recommendations

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Role-Based Permissions

Social Media Integration

Lead Segmentation

Real-Time Notifications

Workflow Management

Real Time Updates

Source Tracking

Event Triggered Actions

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Data Visualization

Website Visitor Tracking

Geotargeting

Chat/Messaging

Customizable Templates

Real-time Conversations

Conversion Tracking

Real-time Consumer-facing Chat

Interaction Tracking

Alerts/Escalation

Real Time Reporting

Monitoring

Prioritization

Trend Analysis

Lead Qualification

Customizable Forms

Appointment Management

Pre-Configured Bot

A La Carte Live Staffed Chat: $10 per live staffed chat, pay as you go                                                                  
Starter: $140 per month for 20 chats, $7 per additional chat.
Basic: $300 per month for 50 chats, $6 per additional chat.
Pro: $600 per month for 120 chats, $5 per additional chat.

1st CRM integration is free for all live chat service plans (Starter level and above)

PLUS: FREE AI Chatbot available to collect information and screen out spam or irrelevant calls!

accessiBe vs Smith.ai

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons