All Otter Reviews
1-25 of 76 Reviews
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Mariah
Graphic Design, 1 employee
Used less than 12 months
OVERALL RATING:
4
Reviewed March 2022
A great option for quick video transcription
Osama
Verified reviewer
Industrial Automation, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Otter made Transcription Easy.
It is just a wonderful experience and I will continue using the software for a long time I think, that is because of the friendly user interface and accessibility of using its feature. The software gets the work done for me in very good quality and precision. It was the first software to use in this subtitles field and I don't admit using it. Depending on the software and some modifications on my own, the result is very satisfying.
PROSOtter helps me, as a student or a freelancer, to get a written transcription of a written text. This is helpful because I don't normally write out my learning videos subtitles and even if want to focus on the text not watching the overall video. Having any of my visuals audio written and have the ability to edit it is something impressive and saves a lot of time. I am looking forward to gaining more experience with the software and using it for my freelancing work. The software has good features to edit, highlight the text. Even if I want to upload an image or insert a comment, all of that is easy to use. It has access to different applications like zoom, which is very nice.
CONSThe software has a few cons, like taking some time to upload the file, but it sends me a notification while it is done. In the end, it is already a software which has some issue with accuracy especially with difficult accent cases and background noise .
Courtney
Professional Training & Coaching, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Speak Your Piece and Let Otter Do the Heavy Lifting
Overall, Otter has been one of my favorite tools in my daily routine. The ease of use and ability to seamlessly go from my desktop, to phone and back without missing a beat is testament to the app. The speech recognition is amazing and transcription is the most accurate I've used.
PROSIt's ease of use and flexibility. I use it for everything. After being a writer for more than 30yrs, I had a stroke that left me struggling for a bit to write for long periods of time like I used to. When I found Otter a few years ago, it immediately allowed me to speak exactly what I wanted to say, and having it transcribed and ready to edit and share was incredible. I tell everyone I know about Otter.
CONSCan't do a good search for older files, or much with video, on the lower tier plans.
Reason for choosing Otter
Better speech recognition and Transcription
Julian
Management Consulting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed July 2021
Has its limitations, but a valuable tool!
Efficient back-up to call/meeting notes. Works well on mobile (for recording & playback; you may want something bigger for interrogating recordings).
PROSCombines audio recording with transcription. This is useful as it enables you to search your recording for phrases or keywords. Being able to click on any section of the transcription text & hear that part of the recording is also helpful.
CONSTranscription quality is mixed. Do not use if you're expecting perfection & are unwilling to replay sections...
reham
Graphic Design, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
amazing app for my work as a freelancer
as an app i really appreciate all the features i have got it, it saves alot of time and effort, my work more accourate and efficiency, it help me as a freelancer,great app easy to use.
PROSOtter is easy to use and also i love it for its accurate transcription and it's collaboration features,it allow me to work with languages other than English and also its amazing for Finding specific information inside transcripts fast is made possible by the search and organization tools, it's useful for converting audio and video footage into written formats for blogs, articles, and other types of content and also support for subtitles and closed captions .Otter make my work as a freelancer easier and save time and effort.
CONSreally nothing it have great features it helps me in my work, i have all features i need in one app.
Cynthia
Religious Institutions, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2023
The Power of Being "Present"
My overall experience has been smooth and eye-opening. As noted, using Otter frees up my own creativity and ability to be fully "present" in a meeting.
PROSOtter is an easy, accessible service. It is like having a personal assistant at your elbow who takes the best meeting notes ever, thus freeing you up to be more "present" in meetings. Otter can also be used with Zoom (and it is transparent, so people know that it's providing a transcription, which is good), with the result, again, that I don't have to worry about capturing all the ideas, thoughts, etc. that happen in a Zoom.
CONSEarly on, I was concerned that Otter would not figure out industry-specific jargon, but that has not been an issue.
Danielle
Verified reviewer
Design, 1 employee
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed June 2021
Awesome Transcription Tool
Overall I've been very impressed with Otter. I tested a few apps for transcribing my client's podcast and Otter did a much better job than the others.
PROSI tested multiple apps on the same recording and the accuracy of Otter's auto-generated transcript was amazing - MUCH better than the others. The speaker had a British accent which is notoriously challenging for transcription tools. But Otter hardly had any problems with it. Otter also did not drop words when the podcast intro/outro music was playing, which was another problem I had with other apps. One more pleasant surprise was that Otter automatically ignored filler words. The editing workflow was pretty smooth for the relatively minor correcting I need to do.
CONSOne feature that I missed - and that the other transcription apps had - was global find and replace, which is a common feature in word processing tools. For instance, if a name has an unusual spelling and the speaker repeats it multiple times in the recording, I should be able to change all instances with the click of a button. You just tell the software what to look for and what to change it to. Another feature that someone looking for an all-in-one tool might miss is the ability to edit the recording itself.
Joshua
Verified reviewer
Marketing and Advertising, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2020
Makes transcribing copy, and interviews effortless.
Otter helps me solve the problem of transcribing interviews, and allowing me to write copy by talking. My overall experience has been great.
PROSWhat I like most about otter as a specialized email copywriter is it allows me to talk my copy out loud, and have it automatically transcribed for me. This especially helps when my hands sore, and I want to keep on writing. I also use it for transcribing client interviews.
CONSThe thing I like least about the software is because it's A.I. the transcription is far from perfect. There's always tons of errors. Still it saves a lot of time transcribing it yourself. It's easier to fix the errors, than do it all yourself.
Jennifer
Verified reviewer
Insurance, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed May 2022
Otter Helps Me Keep Track of Meeting Chaos
Using Otter for recording and transcriptions of online meetings has made my workload a little smaller and made it easier for me to be fully there when I am leading the meeting, instead of having to worry about running the meeting and taking notes, I can focus on the discussions happening in the moment.
PROSI love that instead of having to rely on handwritten notes through out a meeting I can actually focus on what is happening, knowing that I will have both a recording of the meeting and a transcription to use for the after-meeting minutes.
CONSThe 30-minute recording upload limit is a bummer but I can work around it. I do wish I could use the allotted time each month in whatever amount I needed.
Reason for choosing Otter
Otter was recommended to me by a mentor, and it has free option that, so far, is sufficient for me. The paid versions are also quite reasonable, should I need to upgrade in the future.
Fraser
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2021
Otter is fantastic
Great experience with Otter. I use the app to record myself dictating content into my phone when I walk as I combine exercise with content marketing and I also use it to record conversations with clients to easily turn the knowledge in their heads easily into written content.
PROSIt just works so well. The quality of transcription is great even with my Scottish accent which sometimes troubles transcription software and the app works so well too.
CONSNothing, honestly. And the fact that it as such a great free level makes it insane value. It is easy to use and extremely accurate.
Reason for choosing Otter
I haven't needed to look at others much though I do use them.
Zahra
Verified reviewer
Management Consulting, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Nothing Beats Otter AI
I discovered Otter AI back in 2019 and i haven't had a reason to uninstall it. I think the best thing about it is that you can begin recording and then the app continues to transcribe it in the background. So while i love the accuracy of transcription, i enjoy the recording feature as well. In fact I remember a client of mine said something about 16 thousand but when i read the transcription it was written as 60 thousand and I was like, this must be a mistake so I heard the audio and yes! it was 60 thousand and because i couldnt believe it, so i asked the client again to confirm if it was sixteen or sixty and he said "oh yea yea its sixty"... i'm not planning to move away from Otter AI
PROSThe transcription feature is so amazing! I have used it so many times to understand what the client meeting was all about especially when building proposals.
CONSHave yet to find a problem in the app. I mean it has a quick widget on iOS also!
Mark
Online Media, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed August 2021
Generally accurate transcription and easy to use service
Overall, I'm happy with Otter. It has sped up my work tenfold - instead of having to sight and transcribe interviews for an hour and a half I'm able to get it automatically transcribed in no time and then just spend 10-15 minutes cleaning it up. Excellent product - accuracy is good, speed is good and usability is excellent.
PROSOtter is incredibly easy to use, where in 'live transcription' or recorded transcription. The transcription itself is generally accurate. There are mistakes (I'd be astounded if there weren't) but it gets the transcription generally correct and then it is a pretty easy process to skim through it and edit the text as appropriate (editing is an absolute breeze!)
CONSThe payment tiers are a little restrictive - you don't get much for free with the service.
Reasons for switching to Otter
Cost. Going through a formal transcription service was costing too much and transcribing myself was too time consuming - switching to Otter saved significant amounts of time and money and kept the transcription to a generally high standard.
Michael
Design, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2020
Perfect for Taking Notes
I now don't take any notes. I just hit record and have a natural conversation, which is so much more useful in my line of work.
PROSI love the ability to take photos of something that will appear in the transcription exactly where we are discussing it. The ability to recognize past speakers is really useful. It does a lot even in the free version.
CONSThey recently started restricting free users to a transcription limit. It's not too bad, and you can work around it by just started a new voice recording, but it's less helpful than before. Not enough to stop using it though.
Joy
Events Services, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
5
Reviewed January 2023
Great product for reviewing meeting info
It's been outstanding as in meetings it's sometimes hard to get all the information needed.
PROSI like the option for both text and voice for review. It has been very easy to navigate through the notes and helps with reporting.
CONSThere haven't been any cons to the software. Nothing at this point that I can say I dislike. It's a click of a button and your ready to go.
Grace
Consumer Goods, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2021
Easy to use
My board game co-designer and I use Otter to record playtesting feedback, which allows us to review those notes later and send them to each other when we're doing separate tests. Very handy and easy to use.
PROSI like that it's easy to set it up and then forget about it and trust that it's getting the information that you need.
CONSIt used to be free, so it was really nice when you had unlimited recording time.
Bonnie
Publishing, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2023
Easiest to use, has all the features I want
I use Otter to make transcripts for my podcast--and to allow me to quickly review the content of an episode without re-listening to it. It's easy to use and not too expensive.
PROSOtter makes uploading and transcribing easy. I tried free trials on a couple of other transcription sites, and none of them were as intuitive or clean interface-wise as Otter. The speech recognition is pretty good, and it's very easy to edit when needed.
CONSI would rather be able to pay a per-hour cost than a subscription, but that's not a big deal. With the annual subscription, the price is manageable.
Reason for choosing Otter
Otter had the best free trial, and the trial was enough to convert me. When my trial was up, I tried a couple of other options, but none of them were as good, so I went back to Otter and bought the pro plan
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Amazing AI tool for meetings
Using Otter in zoom calls is great, its like being there but actually not. You can then with AI filter the transcription with is accurate. It provides a summary with screenshots and participants
PROS- Accurate transcription in real time, integrates with zoom- Super easy to use- Variety of features, including speaker identification, smart notes, and search and share- Affordable pricing plans
CONSAccuracy can decrease for noisy recordings or for recordings with accents. Also limited language support. Otter currently only supports transcription for English, Spanish, French, German, and Japanese.
Heejin
Non-Profit Organization Management, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Life-saver for taking notes and making transcripts
Otter offers highly accurate audio transcription and recording. The best part is that you can click on phrases and sentences in a transcription to replay the corresponding recording. The software can identify new voices/speaker chances as well. This is a god-send for saving time and improving accuracy for transcribing meets, podcasts, or videos.
CONSThe free version only allows 30 minutes of transcription at a time. If you need to record/transcribe longer than that however, you can just start a new transcription recording.
Guy
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2023
Great speech recognition tool
Saves lots of time writing and transcribing articles, etc.
PROSOpen the app or webpage and talk or play speech into the tool, and it transcribes the whole thing, making it easy to download as text - write articles, or summarise blogs, podcasts, presentations, etc easily
CONSNothing specific... I only use the basics though.
elaine
Writing and Editing, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2022
A real time saver
Overall, Otter is a lifesaver and life-changer that has saved me so much time and helped me avoid keyboarding fatigue and injuries. When I review a transcript and am unsure of something that was said I can replay the audio at that point and make any necessary corrections.
PROSOtter has saved me many hours of tedious transcription work. I love that it transcribes speech live so that I can monitor its accuracy while I'm conducting an interview and note when it gets something wrong. Editing the transcript in Otter is easy. It's also no problem to download it into Word for further editing.
CONSIt sometimes does not recognize a new speaker if the speaker talks over or interjects.
Paul
Civic & Social Organization, 1 employee
OVERALL RATING:
2
EASE OF USE
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2020
Please upload MP4 video without "ERROR" message!!!
Not ready to hand Otter any cash or recommendations just yet.
PROSI have used the audio upload of an MP3 and enjoyed how it did a good amount of the work in writing out words of meeting speakers and time stamping portions of speech... even thought accuracy needs improvement.
CONSI tried to upload a Zoom MP4 video twice (which took over an hour each time) and I just kept getting an "error" message at the end. I am very interested in buying the service... BUT... What really got me was when their support just told me to check their FAQs sheet instead of helping me.
Reason for choosing Otter
Their reviews were higher then the others.
Taylor
Higher Education, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Great software
I really like this software for note taking and captioning.
CONSThere is nothing I dislike about this software.
Anonymous
201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2023
The best transcription tool out there
The quality of transcription is great. It's also very easy to use
CONSWish there were more viewing options of the transcribed text (e.g. without time stamps)
Bonile
E-Learning, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed February 2023
Excellent app - life made easy
Impressed with the amount of time I'm able to save.
PROSThe fact that it can hear even accents. I am impressed that it can also correct itself as it transcribes.
CONSIt cannot understand when a speaker is using isiXhosa language. It tries to type the sounds in English.
Brian
Information Technology and Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
You Otter use Otter!
It was a seamless, process with ease of use.
PROSOtter is easy to use and integrates well with other products.
CONSThere was nothing that was critical to our use.
Reason for choosing Otter
No alternatives were considered.