All Otter Reviews

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Mariah

Graphic Design, 1 employee

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed March 2022

A great option for quick video transcription

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Osama

Verified reviewer

Industrial Automation, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Otter made Transcription Easy.

It is just a wonderful experience and I will continue using the software for a long time I think, that is because of the friendly user interface and accessibility of using its feature. The software gets the work done for me in very good quality and precision. It was the first software to use in this subtitles field and I don't admit using it. Depending on the software and some modifications on my own, the result is very satisfying.

PROS

Otter helps me, as a student or a freelancer, to get a written transcription of a written text. This is helpful because I don't normally write out my learning videos subtitles and even if want to focus on the text not watching the overall video. Having any of my visuals audio written and have the ability to edit it is something impressive and saves a lot of time. I am looking forward to gaining more experience with the software and using it for my freelancing work. The software has good features to edit, highlight the text. Even if I want to upload an image or insert a comment, all of that is easy to use. It has access to different applications like zoom, which is very nice.

CONS

The software has a few cons, like taking some time to upload the file, but it sends me a notification while it is done. In the end, it is already a software which has some issue with accuracy especially with difficult accent cases and background noise .

Courtney

Professional Training & Coaching, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Speak Your Piece and Let Otter Do the Heavy Lifting

Overall, Otter has been one of my favorite tools in my daily routine. The ease of use and ability to seamlessly go from my desktop, to phone and back without missing a beat is testament to the app. The speech recognition is amazing and transcription is the most accurate I've used.

PROS

It's ease of use and flexibility. I use it for everything. After being a writer for more than 30yrs, I had a stroke that left me struggling for a bit to write for long periods of time like I used to. When I found Otter a few years ago, it immediately allowed me to speak exactly what I wanted to say, and having it transcribed and ready to edit and share was incredible. I tell everyone I know about Otter.

CONS

Can't do a good search for older files, or much with video, on the lower tier plans.

Reason for choosing Otter

Better speech recognition and Transcription

Julian

Management Consulting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

3

Reviewed July 2021

Has its limitations, but a valuable tool!

Efficient back-up to call/meeting notes. Works well on mobile (for recording & playback; you may want something bigger for interrogating recordings).

PROS

Combines audio recording with transcription. This is useful as it enables you to search your recording for phrases or keywords. Being able to click on any section of the transcription text & hear that part of the recording is also helpful.

CONS

Transcription quality is mixed. Do not use if you're expecting perfection & are unwilling to replay sections...

reham

Graphic Design, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

amazing app for my work as a freelancer

as an app i really appreciate all the features i have got it, it saves alot of time and effort, my work more accourate and efficiency, it help me as a freelancer,great app easy to use.

PROS

Otter is easy to use and also i love it for its accurate transcription and it's collaboration features,it allow me to work with languages other than English and also its amazing for Finding specific information inside transcripts fast is made possible by the search and organization tools, it's useful for converting audio and video footage into written formats for blogs, articles, and other types of content and also support for subtitles and closed captions .Otter make my work as a freelancer easier and save time and effort.

CONS

really nothing it have great features it helps me in my work, i have all features i need in one app.

Cynthia

Religious Institutions, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2023

The Power of Being "Present"

My overall experience has been smooth and eye-opening. As noted, using Otter frees up my own creativity and ability to be fully "present" in a meeting.

PROS

Otter is an easy, accessible service. It is like having a personal assistant at your elbow who takes the best meeting notes ever, thus freeing you up to be more "present" in meetings. Otter can also be used with Zoom (and it is transparent, so people know that it's providing a transcription, which is good), with the result, again, that I don't have to worry about capturing all the ideas, thoughts, etc. that happen in a Zoom.

CONS

Early on, I was concerned that Otter would not figure out industry-specific jargon, but that has not been an issue.

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Danielle

Verified reviewer

Design, 1 employee

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed June 2021

Awesome Transcription Tool

Overall I've been very impressed with Otter. I tested a few apps for transcribing my client's podcast and Otter did a much better job than the others.

PROS

I tested multiple apps on the same recording and the accuracy of Otter's auto-generated transcript was amazing - MUCH better than the others. The speaker had a British accent which is notoriously challenging for transcription tools. But Otter hardly had any problems with it. Otter also did not drop words when the podcast intro/outro music was playing, which was another problem I had with other apps. One more pleasant surprise was that Otter automatically ignored filler words. The editing workflow was pretty smooth for the relatively minor correcting I need to do.

CONS

One feature that I missed - and that the other transcription apps had - was global find and replace, which is a common feature in word processing tools. For instance, if a name has an unusual spelling and the speaker repeats it multiple times in the recording, I should be able to change all instances with the click of a button. You just tell the software what to look for and what to change it to. Another feature that someone looking for an all-in-one tool might miss is the ability to edit the recording itself.

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Joshua

Verified reviewer

Marketing and Advertising, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2020

Makes transcribing copy, and interviews effortless.

Otter helps me solve the problem of transcribing interviews, and allowing me to write copy by talking. My overall experience has been great.

PROS

What I like most about otter as a specialized email copywriter is it allows me to talk my copy out loud, and have it automatically transcribed for me. This especially helps when my hands sore, and I want to keep on writing. I also use it for transcribing client interviews.

CONS

The thing I like least about the software is because it's A.I. the transcription is far from perfect. There's always tons of errors. Still it saves a lot of time transcribing it yourself. It's easier to fix the errors, than do it all yourself.

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Jennifer

Verified reviewer

Insurance, 1 employee

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed May 2022

Otter Helps Me Keep Track of Meeting Chaos

Using Otter for recording and transcriptions of online meetings has made my workload a little smaller and made it easier for me to be fully there when I am leading the meeting, instead of having to worry about running the meeting and taking notes, I can focus on the discussions happening in the moment.

PROS

I love that instead of having to rely on handwritten notes through out a meeting I can actually focus on what is happening, knowing that I will have both a recording of the meeting and a transcription to use for the after-meeting minutes.

CONS

The 30-minute recording upload limit is a bummer but I can work around it. I do wish I could use the allotted time each month in whatever amount I needed.

Reason for choosing Otter

Otter was recommended to me by a mentor, and it has free option that, so far, is sufficient for me. The paid versions are also quite reasonable, should I need to upgrade in the future.

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Fraser

Verified reviewer

Marketing and Advertising, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2021

Otter is fantastic

Great experience with Otter. I use the app to record myself dictating content into my phone when I walk as I combine exercise with content marketing and I also use it to record conversations with clients to easily turn the knowledge in their heads easily into written content.

PROS

It just works so well. The quality of transcription is great even with my Scottish accent which sometimes troubles transcription software and the app works so well too.

CONS

Nothing, honestly. And the fact that it as such a great free level makes it insane value. It is easy to use and extremely accurate.

Reason for choosing Otter

I haven't needed to look at others much though I do use them.

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Zahra

Verified reviewer

Management Consulting, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Nothing Beats Otter AI

I discovered Otter AI back in 2019 and i haven't had a reason to uninstall it. I think the best thing about it is that you can begin recording and then the app continues to transcribe it in the background. So while i love the accuracy of transcription, i enjoy the recording feature as well. In fact I remember a client of mine said something about 16 thousand but when i read the transcription it was written as 60 thousand and I was like, this must be a mistake so I heard the audio and yes! it was 60 thousand and because i couldnt believe it, so i asked the client again to confirm if it was sixteen or sixty and he said "oh yea yea its sixty"... i'm not planning to move away from Otter AI

PROS

The transcription feature is so amazing! I have used it so many times to understand what the client meeting was all about especially when building proposals.

CONS

Have yet to find a problem in the app. I mean it has a quick widget on iOS also!

Mark

Online Media, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed August 2021

Generally accurate transcription and easy to use service

Overall, I'm happy with Otter. It has sped up my work tenfold - instead of having to sight and transcribe interviews for an hour and a half I'm able to get it automatically transcribed in no time and then just spend 10-15 minutes cleaning it up. Excellent product - accuracy is good, speed is good and usability is excellent.

PROS

Otter is incredibly easy to use, where in 'live transcription' or recorded transcription. The transcription itself is generally accurate. There are mistakes (I'd be astounded if there weren't) but it gets the transcription generally correct and then it is a pretty easy process to skim through it and edit the text as appropriate (editing is an absolute breeze!)

CONS

The payment tiers are a little restrictive - you don't get much for free with the service.

Reasons for switching to Otter

Cost. Going through a formal transcription service was costing too much and transcribing myself was too time consuming - switching to Otter saved significant amounts of time and money and kept the transcription to a generally high standard.

Michael

Design, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2020

Perfect for Taking Notes

I now don't take any notes. I just hit record and have a natural conversation, which is so much more useful in my line of work.

PROS

I love the ability to take photos of something that will appear in the transcription exactly where we are discussing it. The ability to recognize past speakers is really useful. It does a lot even in the free version.

CONS

They recently started restricting free users to a transcription limit. It's not too bad, and you can work around it by just started a new voice recording, but it's less helpful than before. Not enough to stop using it though.

Joy

Events Services, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

5

Reviewed January 2023

Great product for reviewing meeting info

It's been outstanding as in meetings it's sometimes hard to get all the information needed.

PROS

I like the option for both text and voice for review. It has been very easy to navigate through the notes and helps with reporting.

CONS

There haven't been any cons to the software. Nothing at this point that I can say I dislike. It's a click of a button and your ready to go.

Grace

Consumer Goods, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2021

Easy to use

My board game co-designer and I use Otter to record playtesting feedback, which allows us to review those notes later and send them to each other when we're doing separate tests. Very handy and easy to use.

PROS

I like that it's easy to set it up and then forget about it and trust that it's getting the information that you need.

CONS

It used to be free, so it was really nice when you had unlimited recording time.

Bonnie

Publishing, 1 employee

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed January 2023

Easiest to use, has all the features I want

I use Otter to make transcripts for my podcast--and to allow me to quickly review the content of an episode without re-listening to it. It's easy to use and not too expensive.

PROS

Otter makes uploading and transcribing easy. I tried free trials on a couple of other transcription sites, and none of them were as intuitive or clean interface-wise as Otter. The speech recognition is pretty good, and it's very easy to edit when needed.

CONS

I would rather be able to pay a per-hour cost than a subscription, but that's not a big deal. With the annual subscription, the price is manageable.

Reason for choosing Otter

Otter had the best free trial, and the trial was enough to convert me. When my trial was up, I tried a couple of other options, but none of them were as good, so I went back to Otter and bought the pro plan

Anonymous

2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

Amazing AI tool for meetings

Using Otter in zoom calls is great, its like being there but actually not. You can then with AI filter the transcription with is accurate. It provides a summary with screenshots and participants

PROS

- Accurate transcription in real time, integrates with zoom- Super easy to use- Variety of features, including speaker identification, smart notes, and search and share- Affordable pricing plans

CONS

Accuracy can decrease for noisy recordings or for recordings with accents. Also limited language support. Otter currently only supports transcription for English, Spanish, French, German, and Japanese.

Heejin

Non-Profit Organization Management, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Life-saver for taking notes and making transcripts

PROS

Otter offers highly accurate audio transcription and recording. The best part is that you can click on phrases and sentences in a transcription to replay the corresponding recording. The software can identify new voices/speaker chances as well. This is a god-send for saving time and improving accuracy for transcribing meets, podcasts, or videos.

CONS

The free version only allows 30 minutes of transcription at a time. If you need to record/transcribe longer than that however, you can just start a new transcription recording.

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Guy

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2023

Great speech recognition tool

Saves lots of time writing and transcribing articles, etc.

PROS

Open the app or webpage and talk or play speech into the tool, and it transcribes the whole thing, making it easy to download as text - write articles, or summarise blogs, podcasts, presentations, etc easily

CONS

Nothing specific... I only use the basics though.

elaine

Writing and Editing, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed July 2022

A real time saver

Overall, Otter is a lifesaver and life-changer that has saved me so much time and helped me avoid keyboarding fatigue and injuries. When I review a transcript and am unsure of something that was said I can replay the audio at that point and make any necessary corrections.

PROS

Otter has saved me many hours of tedious transcription work. I love that it transcribes speech live so that I can monitor its accuracy while I'm conducting an interview and note when it gets something wrong. Editing the transcript in Otter is easy. It's also no problem to download it into Word for further editing.

CONS

It sometimes does not recognize a new speaker if the speaker talks over or interjects.

Paul

Civic & Social Organization, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed September 2020

Please upload MP4 video without "ERROR" message!!!

Not ready to hand Otter any cash or recommendations just yet.

PROS

I have used the audio upload of an MP3 and enjoyed how it did a good amount of the work in writing out words of meeting speakers and time stamping portions of speech... even thought accuracy needs improvement.

CONS

I tried to upload a Zoom MP4 video twice (which took over an hour each time) and I just kept getting an "error" message at the end. I am very interested in buying the service... BUT... What really got me was when their support just told me to check their FAQs sheet instead of helping me.

Reason for choosing Otter

Their reviews were higher then the others.

Taylor

Higher Education, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Great software

PROS

I really like this software for note taking and captioning.

CONS

There is nothing I dislike about this software.

Anonymous

201-500 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed November 2023

The best transcription tool out there

PROS

The quality of transcription is great. It's also very easy to use

CONS

Wish there were more viewing options of the transcribed text (e.g. without time stamps)

Bonile

E-Learning, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed February 2023

Excellent app - life made easy

Impressed with the amount of time I'm able to save.

PROS

The fact that it can hear even accents. I am impressed that it can also correct itself as it transcribes.

CONS

It cannot understand when a speaker is using isiXhosa language. It tries to type the sounds in English.

Brian

Information Technology and Services, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

You Otter use Otter!

It was a seamless, process with ease of use.

PROS

Otter is easy to use and integrates well with other products.

CONS

There was nothing that was critical to our use.

Reason for choosing Otter

No alternatives were considered.

Showing 1 - 25 of 76 Reviews