All information is in one place, easily accessible. Expirable reports are easy to run and it is easy to keep things up to date. Queries and reports can be easily customized to what you need.

The ability to write and customize reports and queries to what we need. We are soon to move to App Central and are looking forward to that functionality. The different modules that are offered are great.

Really I cannot say anything bad about the software. User friendly. The only con I have is not related to the software - it is technical support. In the past I could never say about word a tech support, they were awesome. Now tech support if very bad. Normally the phone does not get answered, you have to leave a voice mail that some times is returned and some times not. Then there are some tech support people that cannot help you. In the past you would call, your call would be quickly answered and your problem was quickly fixed allowing you to move on with your work. Definitely not the case any more. This has been going on for months and months with no improvement noted.

There are tons of little time savers that add up to a lot of efficiency. OIG sweeps, dashboards, links to NPPES and state licensing boards, ability to scan and screenshot documents straight into Cactus, NPDB queries, robust query tools, groups, workbooks, user-defined fields, databases of institutions, mail merge documents, contact log - it's all great!

The web-based version gave lots of improvements. I love the customer service! They are very responsive to their customers' needs. I love many things - easy queries, user-defined fields, NPDB access, scanning and screen shots directly into the software, dashboard!

They changed to a proprietary word processor instead of Word. There are things I can't do, and when I went to alter a Word document that I had created in Visual Cactus, it completely messed it up and made it unusable. I also find flat files more confusing than in Visual Cactus.

We're able to get the job done eventually

Dashboard, creating queries is easier (except one issue - note in Cons), it looks pretty. The pros do not outweigh the cons - a lot of functionality and speed was lost with Web Cactus. We have 18 entities, most of whom refuse to use web Cactus. We have put in requests with issues and even a few enhancement requests, which I've listed in the Cons below.

Cannot view multiple forms at the same time, VERY slow due to web-based, Reports keep breaking, queries come out funky sometimes - extra almost-blank lines (does not happen in Visual Cactus), sections that collapse can be "dangerous" - accidentally collapse something and a whole section is forgotten, excessive mouse usage - VC allowed us to tab and use arrow buttons to move around and use space bar to toggle checkboxes on and off, Running reports and documents is excruciatingly slow, editing Word documents is buggy, adjusting the light/dark contrast must be reconfigured every day, attaching documents to specialties is too complex, Updated crystal reports in Web Cactus does not carry over to VC and vice-versa, Fields in Web Cactus were moved around and even renamed which makes the transition from Visual to Web very painful, Verification Date and Verified By disappear when the Verified checkbox is unchecked, we are not able to delete NPDBs from Web Cactus which come back as an error - It works fine in VC.

System integration, better departmental communication, excellent informational tracking and accountability of task completion.

Provides a "one-stop-shop" for many needs and minimizes monotonous data entry through auto-population. Allows for simplified processes for credentialing and onboarding/physician relations.

I think my con would be not having adequate training on how to use all of the features. However, I do not think this is a software issues, just an issue with how the system was set up, implemented, and educationally developed. If I knew about the features that we had original capability, it would have been better utilized over the past two years.

Ability to track in Credentialing instances what verifications have been sent out and received. Ability to create widgets on the dashboard and track upcoming expirables is a great feature.

For a short period of time at a previous job, I used another credentialing software. The one thing I liked about that software was the auto verification and summary of those auto verifications at a glance to know OIG, SAM, Licenses, DEAs, ABMS were all automatically verified or all able to be ordered in a batch at any time. Cactus does have that functionality to some extent, but I think there is room for improvement.

As stated above NPDB in Web based CACTUS. We have resolved a printer issue in CACTUS, however, with most of our issues our IT team figures out a work around to the problem. We feel since we are paying for this that CACTUS should be solving these problems. It took a month or more for them to solve the issue around a mandatory update with NPDB.

1. CAQH module (extra fee to have implemented) 2. NPDB Malpractice information loaded and able to copy in Visual CACTUS but not in Web Based. 3. Queries we can run for our specific needs 4. More cost effective for our needs than our IT component building something similar.

1. Customer service has decreased drastically since being taken over by Symplr. 2. We put Web based CACTUS into test 4 years ago and still have not put it into production due to the functionality not meeting our needs or what we have in Visual CACTUS today. 3. Delayed implementations, ie NPDB that required us to manually input provider data into NPDB vs using CACTUS autofill process resulting in more time to process applications. 4. We always test the product before implementation and feel like we find problems for them and we would rather have a partnership where we could test prior to the release. As stated earlier we have been testing Web based CACTUS for 4 years.

The software has a lot to offer in terms of maintenance however, it's difficult to look at pros right now considering my comments below. There are some good tracking options and I do like that we can call for support although lately the support has fallen short.

Overall, the software is good, but there are numerous glitches such as making an entry in the cred verification screen can affect other screens and roll back dates which wipes out the new entry. I am not able to send an email through cactus which I was able to do previously and support has not been able to fix this after hours on the phone with them. Lastly, we should be able to go from one screen and function to another without having to close out each time. For example, if I a running some documents from cactus and I need to check an address of a provider, I cannot just minimize that and look, I have to close out the documents. This is time consuming and frustrating. Overall too many glitches and this makes one not trust the software - the support team needs to be better! A few are knowledgeable but lately the ones I've dealt with don't know how to address and fix it. Too much wasted time on the phone and I was told they would get back with me with a resolution and no one ever called me back---very disappointing and poor customer service.

Our experience with Visual Cactus was great but a lot changed with Web Cactus. It has not been a good experience for us. They no longer have the customer support or the depth of knowledge to handle issues.

Visual Cactus was great. Cactus was able to customize the product to suit our needs. Customer support WAS great too.

Web Cactus has fallen short of the mark for us. Important customizations that we had in visual were not included in Web. It took over six months to get one customization in Web. We could not function in Web until the customization was complete. We have had issue after issue. Reports will all of a sudden start pulling in bogus information, the new version of iResponse has been a nightmare and we have had plenty of problems with iPrivileges too. The support has gone down hill. You may hear back from them the following week. And they have a lot of new people who dont know the system, so it takes months to get an issue resolved. I do not feel that we are valued as a customer.

Once you understand the make up of it and what it can do, it is great to make the work flow move. Automation of tasks and processes is nice - if you are aware of them and/or are willing to pay for every add on.

It can be cumbersome - especially if you don't know what it can do. Education on new implementations and features have been little to none lately. Any time there is an enhancement, understanding exactly how to implement it into current work flows is clumsy - sometimes requiring revamp of a lot of things. More clicks per task means more things that can be missed.

I have enjoyed working with the symplr team. They are very customer friendly. The support team is amazing.

For the most part the software is easy to use. As you work through the screens, the system will guide you. I also like that for each screen you manipulate, you will be reminded to save prior to getting out of the system.

There have been times during the day that the system just freezes. When this happens, you as the user must get completely out of the system and re-log-in.

Credentialing tracking and ability of providing lists to hospital personnel

I have used the product since the days of DOS and I am used to it. I do like customer service and their willingness to assist when I run into any issue.

Too many modules, should be "all encompassing", e.g. LEMM, iResponse, etc. Also, when the "next generation" of Cactus was upgraded from Cactus Vintage, for existing customers, should have been an automatic upgrade for those with technical specifics, not fee-based.

I like the ability to roll all provider privileges forward in mass and like the provider's photo on their bio.

Cactus is a very cumbersome software to navigate and utilize on a daily basis. There are so many clicks required to accomplish a task such as updating a provider's file; developing merge documents that must align with a query that must be generated prior to the merge document; set up for emailing or faxing documents is a lengthy process.

We meet weekly with Symplr to work out any system issues, upgrades and new business. We are currently working on automated delegation and the Associates we work with, the rep (I call him MacGyver because he can design and fix anything). The rep always responds back good or bad and keeps priorities focused. The project lead all amazing people to work with. Thank you for a great product.

The software is very user friendly and if there are any issues the support desk associates are the best. We've been using Symplr for almost 2 years, My team and I are very pleased with the system.

I don't think there is anything I don't like except maybe the reporting from crystal.

It organizes all the credentialing information we gather so it is easily found. The phone support it amazing.

If we need to get something corrected or customized, it seems to take quite a while to get the final product. We entered the privilege lists manually and it doesn't like to organize it the way we want it within Cactus. It prints the reports ok though.

1) Reduced processing time 2) Data easily accessible 3) Provider satisfaction

Data fields are easy to complete. Will print the IL Credentialing form with most data input. The Customer Service is by far better than most. There are quite a few customizable fields where you can add data unique to your processes.

A lot of features I wanted in credentialing software product are an extra cost with Cactus/Symplr. The reports are not easy to create and print. I always need customer support to create a report that I need.

I like the fact that there is a dashboard and there is a run box feature that lets me know when a document is ready to print out.

LEMM in updating of licenses, accessibility and user friendly. Seems like it is harder to learn how to do queries and other reports. My co-worker had trouble with the Dashboard giving an accurate count of providers, etc.

Time Saving and also the ability to interface with other products.

Ease of use. The Staff is friendly. The use of Bomgar makes its easy to communicate. The Road Shows are phenomenal.

Support calls are not answered all the time. There is lack of training documentation on the website for App Central or for icommittee . Training Videos on this will be nice.

That I can house all of my providers electronic files in one place and can link the contracted payors.

A lot of the functions that we were sold on don't exist or don't work. I have sent requests advising that license PSV often don't work. Have ben told that it would be corrected but no follow up was provided. I was going outside of the system to do this prior to eVIPs and I am still doing that. Was told that I could program alerts to get an email reminder. It is a year later and I still don't have a clue how this function works. I am still using tools that I had in place prior to this costly purchase. Running reports can be very convoluted as well.

Because we are a large health system, Cactus allows us to capture just about anything we want in queries. It is user friendly.

There are a few cumbersome steps and I do have a few enhancements I would love to share. A few places could use some updates but I'm hoping these will be fixed once we get on Web-based Cactus.

We really truly love everything about the product. Some of the things that really standout are the standard reports, workflows, master tables and the ability to upload applications/documents.

I think that license/DEA/Board Certification web crawls would be very beneficial for our organization.

The custom reports I can run. I can identify sales reps that are on site, those that are in either yellow or red status

There is really nothing that I don't like about the system. If there Is any complaint I do not receive notifications when someone in red status attempts to scan in.

Reports Expirables entering physician data Should not be required to add additional comments/words to submit

Support is not as knowledgeable and quick as it previously was Not fully implemented with Visual Cactus Should not be required to add additional comments/words to submit

makes my job easier

Easy to use, all in one program. Of all the programs I have used, it is the most straightforward and easy to use.

Annual support cost is high, especially when you consider how often we use support. Support service has declined.

How easy it is to work with and the support I need when I have a question. Easy to move from screen to screen.

Not being able to pull the program up and leave it instead of having to going in each time I need information.

Everything that I needed was a part of this program. I continue to find even more features and short cuts that save me time.

Nothing that I like least, just that we want to look at and possibly add on some other packages that would require us to move over to the Cactus format and not sure what will all be involved with that if its decided to look at the extra features.