Thank you for your feedback, Pablo! Our goal is indeed to provide an easy-to-use yet powerful software that facilitates analyses of any kind of qualitative data in any kind of project. In addition, ATLAS.ti is the only software that offers full functionality (including many powerful tools that use artificial intelligence to automatically code your data) and cross-platform access (Windows, Mac, and Web) in all of our ATLAS.ti Desktop+Web licenses. With an active license subscription, you can also count on all upgrades to new generations of the software completely free of charge. It is very important for us to always be available to help all our users, because our mission is to make qualitative analysis easier for everyone, everywhere in the world. That's why we offer free support 24 hours a day, 5 days a week, via chat, phone, and email. Given all this, we believe that your rating of the value for money is unfair. However, we want to make sure ATLAS.ti is meeting all researchers' needs, and if you ever have any further questions or comments, please don't hesitate to reach out to us. We also hear you loud and clear about the need for storing projects online to effortlessly access them across computers, and we're glad to say that our latest release includes a cloud storage options for ATLAS.ti Windows and Mac projects! With version 23, it is now possible to save your projects directly in the cloud, and you can access them again when you log into your ATLAS.ti account on any other computer (Windows or Mac). In other words, there is never any need for you to enter the ATLAS.ti directory stored on your computer, because you can simply upload your projects to the cloud storage and work on ATLAS.ti Windows or Mac with 100% transferability back and forth. If you ever want to work in ATLAS.ti Web, you can also import your ATLAS.ti Windows/Mac or vice versa. The upgrade to version 23 is free for everyone with an active ATLAS.ti subscription, just log in to my.atlasti.com to enjoy the latest generation of the software. If you don't have an ATLAS.ti license subscription yet, you can already get started with version 23 for free with the trial version. We wish you all the best in your work with ATLAS.ti!

Replied March 2023

Hi Charles, thank you for sharing your experience with us! We are glad to hear that ATLAS.ti has been a valuable tool for you to blend qualitative and quantitative research in your behavioral sciences studies. We strive to provide a user-friendly interface that can complement various methodologies and analytical approaches. Additionally, you can easily export your ATLAS.ti project into a format that can be directly imported into other statistical analysis software, such as SPSS or R. Our video tutorials on ATLAS.ti will aid you in commencing your work, steer clear of prevalent software errors, and enhance the efficiency and enjoyment of your projects. We are delighted that our YouTube videos have assisted you in becoming an ATLAS.ti expert. We also appreciate your feedback about using binary operations, and we also have dedicated articles and videos about making effective use of the different operations that can be queried in ATLAS.ti. In addition, ATLAS.ti version 23 brings many exciting features, including cloud collaboration in Windows and Mac, new code co-occurrence tools, advanced AI-powered auto-coding, UX enhancements and new visualisations. If you ever have any questions, please count on our live chat, telephone, and email support, 24 hours a day, 5 days a week. We wish you the best in your work with ATLAS.ti!

Replied March 2023

Hello Farnaz, thank you for sharing your feedback. After getting a license, it just needs to be activated in your ATLAS.ti account page and then you can use it. I can see you contacted us through our live chat support on Friday, October 21st, because you purchased an ATLAS.ti Web-only license but you were trying to activate it in ATLAS.ti Desktop. You then received a refund for your Web-only license, and you purchased a Desktop+Web license on this same day, October 21st, and our student licenses team confirmed your student license was delivered to you on the same day, Friday October 21st. On Monday, October 24th, you wrote us saying you needed help activating your license, and our team wrote back to you 90 minutes later confirming you had successfully activated your ATLAS.ti Desktop+Web license. You wrote us back 45 minutes later saying you were having a problem activating your license, our team checked the license system, manually activated your license for you, then wrote you confirming everything was working correctly less than 5 hours after your last message. The problem occurred because you were still trying to activate your first ATLAS.ti Web-only license which you subsequently cancelled, but if you had tried activating your new ATLAS.ti Desktop+Web license, then it would have been activated immediately. Moreover, if you had emptied your cache, you would have seen all changes right away, as you mentioned you had to refresh the page many times, but this is simply a characteristic of specific web browswer clients and is not related to our Web version software. Moreover, the software has been running fine and we have not received any crash reports. As you can see, your statements are not true, and we did not create any problem. It was you who first bought the wrong software then entered it in the wrong place and then wrote harsh accusations about us although we were very well performing and did everything to correct your mistakes. Your rating is therefore unfair. I hope you have found ATLAS.ti helpful for your analysis since then, and we do appreciate your feedback because we place great importance on supporting all of our users around the world. That is why we offer live chat, telephone, and email support 24 hours a day, 5 days a week. In the past year, we have received 91% positive ratings for our user support. If you ever have any other questions or comments, please count on our support, and you can always contact us at general@support.atlasti.com so that we can promptly assist you.

Replied February 2023

Dear Arundhati, thank you very much for your feedback! We've very glad to hear that you've found ATLAS.ti to be beautiful and easy to use for your individual and collaborative work. Indeed, in our 2022 user survey, we found that 97% of users valued how easy it is to use ATLAS.ti. We also appreciate your feedback regarding ATLAS.ti Web. As each ATLAS.ti platform was natively designed for optimal functionality within that specific operating system, the online ATLAS.ti Web has some differences in the interface relative to ATLAS.ti Windows and Mac. That is why ATLAS.ti Web offers the coding window that automatically appears whenever any segment of text is selected. You can type to search for existing codes, create new codes, search codes by their groups, and even use codes suggested by ATLAS.ti's integrated AI. If you ever have any specific questions about how to do something in your project, you can always count on our support. We are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email: https://atlasti.com/support We wish you all the best in your research!

Replied October 2023

Dear Andrew, thank you very much for your feedback! We're delighted to hear that ATLAS.ti has been easy and simple for you to use, and we welcome you to the ATLAS.ti community! Indeed, in our 2022 user survey, we found that 97% of our users value how easy it is to use ATLAS.ti. Our developers are continuously working to incorporate powerful features with intuitive design, including the latest developments in AI, such as Conversational AI, AI Coding, AI Summaries, AI code suggestions, and more. In case you ever have any questions about how to do something in ATLAS.ti, please count on our support. We strive to make qualitative research easier for everyone, everywhere, and a big part of that is always being there for our users. You can always contact us via live chat, telephone, and email, 24 hours a day, 5 days a week. A member of our team will always be happy to guide you through any part of using the software. We wish you all the best in your research!

Replied November 2023

Dear Rolando, thank you very much for your feedback! We are glad to hear that you have found ATLAS.ti to be accessible and powerful. We strive to make qualitative research easier for everyone, everywhere. That is why we have a dedicated team available to help 24 hours a day, 5 days a week, via live chat, telephone, and email. We also provide various free learning resources such as manuals, video tutorials, webinars, and sample projects on our website. The free version of ATLAS.ti is available to everyone around the world, and it's a great way to get started with your project. Once you obtain a license, you can continue working on the project you began in the free trial version. ATLAS.ti is the only qualitative data analysis software to offer all features in one package, so that one flat fee is paid and there are no hidden costs or surprises. All software upgrades are included for free during your subscription period, and the subscription can be cancelled whenever you wish from your ATLAS.ti account page. In case it helps, we offer student licenses that come with a significantly reduced cost. Moreover, if an ATLAS.ti Desktop+Web license is still too steep, students and other users can work with just ATLAS.ti Web, which has a very low monthly subscription that can be canceled as soon as they are finished utilizing ATLAS.ti. We also appreciate your positive feedback about ATLAS.ti Web and ATLAS.ti's AI tools that are available in ATLAS.ti Web, Windows, and Mac. Our AI Lab is continuously working to bring the latest that AI has to offer to everyone's fingertips -- including AI Summaries, AI Coding, and automatically coding for sentiments, concepts, opinions, entities, and more. If you ever have any other questions or comments, please count on our support. We wish you all the best in your research!

Replied October 2023

Hello, thank you very much for your feedback! We're delighted to hear that you enjoy the AI Coding of ATLAS.ti to gain a bird's-eye understanding of your data and harness the power of OpenAI for impressive results. Our mission is to make qualitative research easier for everyone, everywhere, which is why our developers are continuously working to bring the latest technological developments to researchers' fingertips. We are also grateful for your feedback regarding the speed of AI Coding. Although coding interviews in just fifteen minutes is already significantly faster than manually analyzing interview transcripts, we are continuing to develop our AI-powered features to make them even more efficient. In addition, the speed of AI Coding depends on the workload of OpenAI's servers, something which is beyond our control. We appreciate your understanding, and we hope you continue to derive great value from AI Coding for your qualitative data analysis. If you ever have any questions or comments, please count on our support. We are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you all the best in your research!

Replied July 2023

Dear Cristina, thank you very much for sharing your experience! We're very happy to learn that ATLAS.ti Web made it possible for you and your team to collaborate on your project. Since ATLAS.ti Web is based fully online, it has the unique potential to allow researchers to work together in real time on the same project. Our mission is to make qualitative research easier for everyone, everywhere, and teamwork is such an important part of research that we are glad that ATLAS.ti Web can take the headache out of managing different files and conflicting changes. Our developers are continuously working to further optimize ATLAS.ti Web, so you can expect even more powerful and easy to use features in the future, including tools to analyze patterns among codes. In the meanwhile, please feel free to move your ATLAS.ti Web project to ATLAS.ti Windows or Mac to enjoy any of the other features included in the Desktop version, such as the code co-occurrence analysis tool. Later you can always move your project back to ATLAS.ti Web, because ATLAS.ti includes compatibility between all our platforms. If you ever have any questions or comments, please count on our support. We are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you all the best in your research!

Replied July 2023

Dear Valentina, thank you very much for your feedback! We're thrilled that you find ATLAS.ti intuitive to use for your coding. We understand that coding is one of the most essential aspects of qualitative research, which is why we have placed great importance in making this as comfortable as possible for any researcher, working in any area or research project. Indeed, in our 2022 user survey, 97% of users valued how easy it is to use ATLAS.ti. We also hear you loud and clear regarding the colors available for codes. A range of colors is already included, and together with code groups, folders, and hierarchical structuring, you can organize your code list in a variety of ways. We sincerely appreciate your feedback, and we will work to offer even more color options for codes so that you can organize your codes in whichever way suits you best. If you ever have any questions or comments, please count on our support. We are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you all the best in your research!

Replied July 2023

Many thanks for your feedback! We are most appreciative of your recognition of our efforts to make ATLAS.ti the best and most intuitive to use qualitative data analysis software in the market. We share your position that ATLAS.ti's streamlined support of documents of multiple kinds (text, audio, video, image, etc.) makes it highly competent for coding qualitative data, among other purposes. Our developers are continuously working to balance the latest and most powerful features with an easy-to-use interface. Our mission is to make qualitative research easier for everyone, everywhere. That is why we take care to listen to our users' feedback, including yours. We are glad to say that version 23 offers powerful AI-driven automatic coding tools and even more visualization options, including networks, tables, bar charts, Sankey diagrams, force-directed graphs, TreeMaps, and more. We hope ATLAS.ti serves you well in your future research endeavors. If you ever have any additional questions or suggestions, please count on our support, 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you all the best in your research!

Replied August 2023

Hi Dawn, thank you very much for your feedback! We are really glad that you have found our ATLAS.ti applications to be an optimal and helpful substitution for on-hand data-analysis. Indeed, the current ATLAS.ti applications do not have any limit in terms of the size and amount of data that can be imported and analyzed through the application. We are glad that our support team has been able to help you with your specific needs, and please feel free to take advantage of our free live chat, telephone, and email support 24 hours a day, 5 days a week if you ever have any further questions or concerns. We wish you all the best in your work with ATLAS.ti!

Replied January 2023

Hi Victor, thank you so much for your feedback. We are very glad to hear that ATLAS.ti's diagrams have added professionalism to your reports that clients have found informative, illustrative, and attractive! Indeed, we strive to make it easy to gather rich insights from qualitative data, and being able to display data in different ways is an essential part of this. We also appreciate your feedback about the bar charts. Our developers are continuously incorporating new features, and if you ever have any other suggestions or questions, please write to general@support.atlasti.com. You can always count on our support, and we hope ATLAS.ti serves you well in all your qualitative research projects!

Replied December 2022

Hi Alireza, thank you very much for your feedback! We're glad to hear that you find the ATLAS.ti user management system to be efficient. ATLAS.ti multi-user licenses can be shared with as many people as you wish, and the ATLAS.ti account page makes it easy for license admins to see who is using the license and invite or block users. Whenever someone logs out of ATLAS.ti, their seat is immediately freed up for anyone else to use by logging into ATLAS.ti Windows, Mac, or Web. In addition, projects can be moved back-and-forth between ATLAS.ti Windows and Mac with 100% compatibility, and projects can be imported between ATLAS.ti Windows/Mac and ATLAS.ti Web. We strive to make sure licenses are being used as efficiently as possible so that you can always share access with anyone who needs it, regardless of which ATLAS.ti platform they are using. We also understand that an annual subscription may not be desirable for institutional budgets and approval processes, and that is why we also offer the option to subscribe to the license for 3 years. That way, you do not need to renew the subscription each year. We hope you find this helpful, and if you ever have any questions or doubts, please count on our support! We are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you all the best in your research!

Replied March 2023

Dear ATLAS.ti user, thank you very much for your feedback! We are very happy that the ATLAS.ti applications have helped you with your data analysis process. We sincerely appreciate your feedback regarding the differences between the ATLAS.ti Web and ATLAS.ti Desktop (Windows/Mac). We are constantly striving to make the ATLAS.ti applications as optimized and intuitive as possible. In addition, we are happy to share that with the upcoming release of ATLAS.ti 23, users will now be able to save and share their projects securely in the cloud – on demand. Last but not least, we'd love to hear more from you! Please write to us at: general@support.atlasti.com , and we'll make sure to answer any potential questions or issues that you may be encountering. We wish you all the best in your research!

Replied January 2023

Hi Olga, thank you very much for your feedback! We're glad to hear that you've found ATLAS.ti to be powerful and efficient. Indeed, our mission is to provide a powerful and easy to use software to meet all qualitative analysis needs. The software does not impose any size restrictions on any project or document, and all software features are always included with a license, so there are no headaches with having to pay extra to unlock other features. We also appreciate your feedback regarding the Linux operating system and will certainly pass this along to our developers. If you ever have any other questions or comments, please feel free to reach out to us at general@support.atlasti.com. We wish you all the best in your work with ATLAS.ti!

Replied January 2023

Hi Lucas, thank you very much for your feedback! We're so glad to hear that ATLAS.ti's automatic coding tools have helped you analyze your data quickly and easily. Indeed, our mission is to facilitate analysis of qualitative data everywhere, which is why supporting analysis of various kinds of data in different languages is important to us. We also appreciate your feedback regarding automatic transcription in ATLAS.ti. Our developers are always keen to learn how ATLAS.ti can continue to meet researchers' needs, and although it is possible to manually transcribe data in ATLAS.ti, we will certainly see what we could do about incorporating automatic transcription tools. Please feel free to write to general@support.atlasti.com if you ever have any questions or comments. We wish you all the best in your research!

Replied January 2023

Hi Jenny, thank you very much for your feedback! We're very happy to hear that ATLAS.ti has been an indispensable ally for your research and that you've found it to be powerful and easy to use. Our developers are continuously working to balance intuitive functionality with powerful features, to make qualitative research easier for everyone, everywhere. We also have a dedicated AI Lab that is always working to bring the latest developments in AI to your fingertips, including our AI-powered tools such as AI Coding, AI Summaries, and code suggestions. We also appreciate your feedback regarding customizable exports of your data. Indeed, you can export reports and tables of any part of your project, and you can also create networks, Sankey diagrams, force-directed graphs, TreeMaps, clouds, bar charts, tables, and more. If you ever have any questions about how to create a certain kind of export, a member of our team would be happy to guide you through the process. We are here for you, 24 hours a day, 5 days a week, via live chat, email, and telephone. We are grateful for your feedback about our fast and knowledgeable support team. We are happy to help everyone succeed in their research, and please count on our support for any questions. We wish you all the best in your research!

Replied November 2023

Hi Aino, thank you very much for sharing your feedback! We're glad to hear that you've found ATLAS.ti to be easy to use and that it's helped you manage all your research data. In our 2022 user survey, we found that 97% of our users valued the ease of use. I can also see that you've contacted our user support and technical support teams on different occasions, and we appreciate your feedback regarding the quick and effective support. Our user support team is available 24 hours a day, 5 days a week, via live chat, telephone, and email, to answer any questions you may have and help you make the most of ATLAS.ti for your research. Our mission is to make qualitative research easier for everyone, everywhere, and we will always be here for you. We wish you all the best in your research!

Replied March 2023

Dear Clara, thank you very much for your feedback! We are delighted to hear that being able to collaborate in real time with ATLAS.ti Web has benefited your international research. We understand the importance of being able to easily share and manage a project when working in a team, which is why live collaboration was implemented early on in the development of ATLAS.ti Web. Live collaboration effectively removes the headaches of managing multiple project copies from teamwork. In addition, ATLAS.ti is the only qualitative data analysis software that includes access to all natively-designed platforms (ATLAS.ti Windows, Mac, and Web) and all software features in a single license. We also appreciate your feedback regarding data visualization in ATLAS.ti Web. Our developers are continuously creating new tools and features to facilitate everyone's research needs, and we'll certainly continue to incorporate data visualization features. You can already visualize different results and patterns from your analysis with concept clouds, tables, bar graphs, donut charts, tree maps, and Sankey diagrams. You can also open your ATLAS.ti Web project in ATLAS.ti Windows/Mac to create networks and use any of ATLAS.ti Desktop's other features. Our mission is to make qualitative research easier for everyone, everywhere, which is why we are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email. Please count on our support if you ever have any questions or comments. We wish you all the best in your research!

Replied April 2023

Hi Alfazar, thank you very much for your feedback. We are delighted to hear that ATLAS.ti good, easy to use, and meeting all your needs to support your important research! Our mission is to make qualitative research easier for everyone, everywhere. This is why our team is continuously working to balance powerful features, including a broad range of AI-driven tools, with an intuitive interface. We were glad to learn that 97% of our users valued how easy it is to use ATLAS.ti in our 2022 user survey. We place great importance in always being there for our users. That is why we offer support 24 hours a day, 5 days a week, via live chat, telephone, and email. We are always here for you, for whatever questions you may have. We wish you all the best in your research!

Replied October 2023

Hi Daniel, thank you for your feedback. We're very glad to hear that ATLAS.ti has allowed you to perform at a high level! Indeed, in our 2022 user survey, we found that 97% of users valued how easy it is to use ATLAS.ti. Our mission is to make qualitative research easier for everyone, everywhere. That is why our developers are continuously working to balance intuitive functionality with powerful features, including our dedicated AI Lab that is always working to bring the latest developments in AI to your fingertips, such as AI Coding, AI Summaries, and code suggestions. We also appreciate your feedback about our great customer support. We place great importance in always being there for our users. That is why we offer support 24 hours a day, 5 days a week, via live chat, telephone, and email. We are always here for you, for whatever questions you may have. We wish you all the best in your research!

Replied October 2023

Dear Marie, thank you for sharing your feedback! We are very glad that you and your team have had a smooth and easy experience with ATLAS.ti Web. We strive to balance powerful features that support any type of qualitative data and analysis with an intuitive interface, and we're delighted that you've also found it to be very user-friendly. Indeed, in our 2022 user survey, 97% of users valued how easy it is to use ATLAS.ti. We are also continuously implementing new features and AI-driven tools to help make qualitative research easier for everyone, everyone. We appreciate your feedback regarding grouping and classifying interviews. In case it helps, you can already create document groups in ATLAS.ti Web to organize your interviews. You can also run AI Coding to automatically code your interviews. You can use these codes to then classify your interviews by creating a code-document table and examining which codes appear more vs less frequently across your interviews. You can find more information about these features and more here: https://atlastihelp.helpscoutdocs.com/collection/110-atlasti-web If you ever have any questions or comments, please count on our support. We are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you all the best in your research!

Replied October 2023

Dear M. Roser, thank you very much for your feedback! We're glad to hear that ATLAS.ti and our team have been of great help to you. Our mission is to make qualitative research easier for everyone, everywhere, and a big part of that is always being there for our users. You can always contact us for free via live chat, telephone, and email, 24 hours a day, 5 days a week. The c-coefficient indicates the strength of the relation between two codes. An inherent issue with the c-index and similar measures is that it is distorted by code frequencies that differ too much, so if a cell shows the yellow marker, it should invite you to look into the co-occurrences of this cell despite a low coefficient. In case you ever have any questions about co-occurrences, queries, networks, or anything else, please count on our support. A member of our team will always be happy to guide you through any part of using the software. We are here to help you succeed in your research!

Replied February 2024

Hi Murilo, thank you very much for your feedback! That's great to hear that you've enjoyed using ATLAS.ti to visualize your analyses and manage your literature reviews. Indeed, our goal is to make conducting research easier, and if you ever have any other comments or feedbacks about how ATLAS.ti can help you, please count on our support. We hope ATLAS.ti continues serving you well in your research projects!

Replied September 2022

Hello Corne, thank you very much for your positive feedback! We implemented AI Coding and Summaries to help make qualitative research easier for everyone, everywhere, and we are delighted to hear that ATLAS.ti has decreased your workload, saved you a lot of time, and made your qualitative research a breeze. Our developers are continuously working to incorporate the latest technological developments, so you can expect even more powerful and easy to use features in the future. We also sincerely appreciate your feedback, because hearing from our community of users always helps us learn how we can continue to help qualitative researchers. If you ever have any questions or comments, please count on our support. We are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you all the best in your research!

Replied July 2023