As a long-time user of Skore (across multiple companies and even in job interviews!), I've consistently found its simplicity and affordability to be key selling points. It's a fantastic tool for those without coding experience to improve processes within their organizations. I'm particularly excited about Skore's recent acquisition by NetCall. This hints at the potential for future integrations that would allow users to not only design process improvements but also directly automate them within the platform. If successful, this could make Skore a true end-to-end process optimization powerhouse.

Skore excels at creating clear, easy-to-understand process maps, fostering collaboration and reducing the need for BPMN expertise.

Currently, Skore lacks direct integrations with other systems, limiting its ability to execute process automation directly within the platform.

We had a wonderful experience using Skore to build our End-to-End Process Map. Skore allowed us to have meaningful conversations about how work was accomplished in our organization and how we could improve the work.

Skore has a zero learning curve for beginning process improvement within an organization. The process maps are easily understood by everyone, from Finance to R&D to Legal and Manufacturing departments. It creates a standard approach for mapping a process so that it is easy to understand and execute. Most importantly, it allows users to provide feedback so that the process can be continually improved.

Sometimes, users don't know they can apply their feedback to a specific step in the process, and I'm left guessing which step they are referring to that has an issue. Skore is so intuitive to use that users will skip the two-minute video guide we provide them that explains how to leave feedback on a process.

It helped me to engage customers who are not familiar with process mapping and so we could together enhance & improve those.

The commitment of Skore’s team to go beyond the tool, to support business analysis, continuous improvment and promotion of best practice through weekly sessions with users, training materials and effective customer support.

Skore can do better when it comes to end users as it is now very efficient toward business analysts. So, i would hope to see more integration and reporting capabilities.

I´ve been using SKORE for more than 1y and my overall experience was very good - it allows me to capture the client´s processes in a very structured way.

the ability to create different process layers (high level/detailed level) in the same process map; the ability to add as much info as needed to the process steps and structure it based on the needs.

the look & feel, shapes, colors, background, etc

Easy to map, web based, all details can be added in attachment so no compromise has to be made

lack of visibility on who wants access to a process