As a long-time user of Skore (across multiple companies and even in job interviews!), I've consistently found its simplicity and affordability to be key selling points. It's a fantastic tool for those without coding experience to improve processes within their organizations. I'm particularly excited about Skore's recent acquisition by NetCall. This hints at the potential for future integrations that would allow users to not only design process improvements but also directly automate them within the platform. If successful, this could make Skore a true end-to-end process optimization powerhouse.

Skore excels at creating clear, easy-to-understand process maps, fostering collaboration and reducing the need for BPMN expertise.

Currently, Skore lacks direct integrations with other systems, limiting its ability to execute process automation directly within the platform.

We had a wonderful experience using Skore to build our End-to-End Process Map. Skore allowed us to have meaningful conversations about how work was accomplished in our organization and how we could improve the work.

Skore has a zero learning curve for beginning process improvement within an organization. The process maps are easily understood by everyone, from Finance to R&D to Legal and Manufacturing departments. It creates a standard approach for mapping a process so that it is easy to understand and execute. Most importantly, it allows users to provide feedback so that the process can be continually improved.

Sometimes, users don't know they can apply their feedback to a specific step in the process, and I'm left guessing which step they are referring to that has an issue. Skore is so intuitive to use that users will skip the two-minute video guide we provide them that explains how to leave feedback on a process.

It helped me to engage customers who are not familiar with process mapping and so we could together enhance & improve those.

The commitment of Skore’s team to go beyond the tool, to support business analysis, continuous improvment and promotion of best practice through weekly sessions with users, training materials and effective customer support.

Skore can do better when it comes to end users as it is now very efficient toward business analysts. So, i would hope to see more integration and reporting capabilities.

I´ve been using SKORE for more than 1y and my overall experience was very good - it allows me to capture the client´s processes in a very structured way.

the ability to create different process layers (high level/detailed level) in the same process map; the ability to add as much info as needed to the process steps and structure it based on the needs.

the look & feel, shapes, colors, background, etc

Easy to map, web based, all details can be added in attachment so no compromise has to be made

lack of visibility on who wants access to a process

Amazing. Cannot recommend them enough. The features and roadmap are on the money for what the market needs to see in an affordable, accessible tool.

UPN is so easy for my customers who are not inclined to work with flowcharts and process models. That alongside it's repository and business tools to manage individual records such as roles and systems is a game-changer for fast impact assessments of change.

There are a few clicks required to add other elements to whatboxes such as documents and other attributes. The documents feature is handy but there are far better knowledge management tools in market that I would pair with Skore rather than use Skore to store documents.

Skore is a very flexible process mapping tool with additional features extending it to a process management tool with its process review features. We use it for customer engagements and also internally.

The ease of use with Skore's simple methodology for capturing business processes. Combining What and Why boxes allows us to capture complex requirements often in front of customers allowing them to visualise the output and concepts quickly. Being able to add quantification data to the processes enables us to demonstrate where improvements can be made through time savings both in lost time and implementing new technologies.

There is nothing currently that I dislike in the platform. The team are responsive to feedback.

I've enjoyed using Skore. It has enabled us to create clear and concise visuals around software systems and processes for our clients - so much better than trying to do it with technical diagrams or words.

The thing I like most about Skore is its simplicity. In traditional flow diagrams there are start boxes, decision boxes, output boxes and all sorts. With Skore it's just a what box and a why box. Whilst that might make you ask: but how do I do an "if, then, else"? Don't worry, you soon discover that you can. Another aspect I like is the fact that it intuitively makes you keep each level constrained to around 8 to 12 what boxes. That keeps things clear. You then get the interactivity of being able to drill up & down levels which works really well. It stops you getting overwhelmed at any one level. Yes, you can print it out but it works so much better online enabling processes to be captured in real time on screen.

Some of the formatting options are not as WYSIWYG as some people may like. For example, making certain font changes or creating a template where there's a bit of XML involved.

I've been using since around 2020 and find the product keeps improving

Ease of use and starting modelling. The way it allows for interactive collaboration is great

It's hard to find any, our main issue/challenge is using a new tool which seems to trigger hostility to changes

[sensitive content hidden] is amazing, responsive, professional and really helpful - cannot recommend SKORE enough

The reporting is fantastic, make sure you think about what you want to get out of it so that you set up the right boxes at the beginning.

There isnt anything I do not like about Skore

I use Skore to help capture processes in a range of organisations. It is simple to use, setup and explain to the client. It enables me to focus on the interaction with the client to get to the best process and the challenges that may hinder it.

It is very easy to setup and use with a new client. It separates me from other consultants and doesn’t get in the way of the job I want to do.

I am not a big fan of the small amount of text coding required for some features.

Skore is a great product, which can produce impressive results efficiently. It is a great tool to work with and clients love the speed of the product, which reduces the impact on their staff, but also the quality of the analysis and reporting features which can clearly demonstrate their key activities, resource and system usage and helps them to identify or validate areas for improvement

The product is so quick and easy to use as an online product to capture, review and demonstrate a process from the highest to the lowest level of decomposition. The product comes with a standard template, giving you all the modelling tools you will need, and, after you have created a new role, it remembers and presents the role as you type.

The software is primarily intended for online use and therefore does not scale very well for printing; processes can be printed but fonts and spacing needs to be manipulated to retain readable fonts on busy diagrams.

Skore has brought processes to life and with the interaction and ability to link to additional material or products. As a supplier Skore have a great work ethic, provide good after care and are very attentive and work with you to always look for future enhancements to their product based on your needs. They have an excellent support function along with a great Skore community where people share ideas, look at key topics and also talk though any challenges they may have for example bringing new people on board.

It's easy to use, business friendly, quicker to map processes directly into the software and as discussions unfold. Processes come to life with more interaction and become a richer document for the information that can be held.

I don't personally have any dislikes with software.

With Skore I am able to sit down with a new client or department and begin to capture their processes instantly, which allows me to focus on looking for improvements or challenging the status quo. After a few minutes even the client stops seeing the software and engages fully in the process analysis - this is just what you need when process mapping.

I have used Skore for the last two years to document customer journeys. Having tried a few other systems, I’m very happy to use Skore because it provides a great balance between a structured notation and speed of use. I can map as fast as we can discuss something which puts to an end having to scribble notes to decipher to turn into a map later. Furthermore, the information you put into those little boxes (RACI etc) actually does something, allowing you to produce reports that can help inform your business. Skore continue to add to the feature set with the ability to capture the time and cost of processes too. The resulting diagrams need virtually no explanation, which opens up process mapping to the whole of the organisation. Front line staff can be involved with the process mapping and will recognise their area on the map. I find this really empowers teams to take ownership of their process which drives them to make it the best it can be.

The downsides are few and in my opinion don’t spoil the overall use of the system; because it’s a web app you need a fast connection to load and use it quickly, especially if your map is large; and while the stylesheets work really well, to make it really visually special takes a bit of extra work.

Ability to rapidly capture business processes at the speed of conversation in a workshop environment. The ease of sharing processes within and outside of the organisation. Instantly dive into the analytics of the process, looking at handovers, collaborations and job descriptions derived from work activities.

Not widely used or understood by organisations.

We have chosen Skore as the front end to our low cost Intelligent Actions workflow automation system

Easy to capture processes while working with a remote team.Skore helps me quickly resolve conflicting process perspectives as voiced by Team members

Original release required some text entry to add symbols, this has been resolved ([sensitive content hidden]) in the new version

I briefly used Skore in a previous organisation and was excited to see the organisation I have moved to was interested in this and supported the initial business case. The more I have used Skore the more familiar I have become with it and use quite often, specifically for process mapping a current process to identify pain point and improvement opportunities - then reflect the changes on a new 'To Be' process map

The key benefits of Skore is an extremely effective way to not only capture key processes in a structures manner in a governed way, but also allow these to be more visual for when presenting back to stakeholders and highlighting the key focus areas. I find it a significant improvement form Visio, and brings process mapping into a modern day digital world rather than using the 'paper on a wall' exercise to capture the current process

Initially I wasn't too keen on using coding and formulas when editing text for example if wanting to make something in bold or italic, however with using Skore quite regularly, this is no longer an issue and is quite easy to pick up and remember how to update text how needed

We've had so much support from the team at Skore to help us onboard other team members & use the system. I trust the Skore team fully & their acceptance of feedback helps shape future iterations of the software.

At its very basics I can get a team of colleagues on a teams or zoom call & write an as-is process so we can then understand where the pain points are & the teams can work to resolve them for the aspirational end to end process.

Sometimes you find a feature that you would like & it's not available in the current version, so we feedback to the Skore team & they take it onboard.

Fantastic

Easy to use, map at speed. Models quick to link. Reporting and analytics bring processes to life. Exceptional customer service

Minor elements. A better stencil with the option to customise.

The product is so easy to use and the: When, What, Who, and Why methodology is so simple yet so powerful to really understand the process flows end to end. By using this software one can easily identify opportunities for automation, improvements, over and underutilization of resources and systems, time lags, and the insidious processes that grow more painful by the decade because they have remained hidden year after year.........Skore exposes them for the costly beasts they are. Skore is economical and will easily pay for itself by daylighting the broken processes so that they can be improved. The support is amazing and there are lots of self help videos to get you started on your journey. There is also a community where you can share ideas and collaborate with other users. I'm so glad I decided to try the 14 day free trial, had I not tried it I wouldn't know what I was missing.

There are some formatting items that are being resolved in the next release, but I'm reaching to find a con that is worthy of documenting here.

We have saved at least 50% of time during the discovery phase of a project. Using Skore allows us to understand our clients business and capture their problems at the speed of conversation (no more post-it notes) and get to the problem and issues quickly. We also use Skore for documenting as-is/to-be processes again at the speed of conversation. It's an excellent piece of software.

Skore offers our company and clients a unique way to deliver transformation right first time. We use Skore from initial discovery through to process improvement and process management. It's easy to use and is feature rich. Using this software has saved at least 50% of time compared with other process mapping tools as it's been designed to capture processes and improvements at the speed of conversation. Highly recommended.

Nothing - it's an excellent piece of software

Skore is an emerging company looking to work with customers to create leading process management software. As such they have shown exceptional support alongside the ability to adapt to a changing client base. Skore has provided very good support for training and where issues need to be resolved.The Skore solution has a delivery roadmap to show continued evolution of the services and product, ensuring we are working with a forward thinking and client receptive company.

Skore is intuitive and easy to adopt across an organisation, simplifying the development, delivery and adoption of processes.

We continue to develop our understanding of the software with the Skore team actively supporting our multi lingual operational environment. There are occasional delays in the solution performance, however, operating 9 timezones apart creates technical delays identified as the cause, so not directly related to Skore.

The onboarding process has been excellent. The Skore team is very invested in their customer's success and spent a great deal of time with us to make sure we were successful. Great team to work with!

Intuitive software that is only easier to use with the latest version. Ability to capture metrics and data on the process is unparalleled.

In the previous version, some of the linking and text formatting was a bit clunky and harder to get used to. With the latest version they've added a WYSIWYG editor which makes that aspect much easier!

The platform provides a rich user experience to start any project - great for JAD sessions and get people to express their thoughts and rapidly capture those with models and data. The various ways to display data in graphics is very powerful - many tools miss the mark for this. The users can easily adopt using this platform quickly and get access to very useful learning tools and the response from the support team is awesome, even for users that are not local to the company HQ in the UK.

It was so easy to get started - great tutorials to learn on my own and videos that truly explain details and functionality. They continue to add more features which comes from listening to customers and how they are using the platform.

Integrations to other product were initially an issue but the company is moving to correct that very quickly.

Skore provides the environment to engage with staff to enable them to evaluate their working processes and develop solutions for improving business performance.

The speed and ease of creating easily understood business processes in live workshops is guaranteed to engage with staff at all levels of the business.

The Team at Skore are very helpful and happy to work with clients to develop the software to improve its performance. Any issues that I have had with the software have been resolved quickly with workarounds or alternative ways of working.