CrashPlan vs NAVEX IRM (formerly Lockpath)

RATING:

4.5

(245)

CrashPlan has 245 reviews and a rating of 4.49 / 5 stars vs NAVEX IRM (formerly Lockpath) which has 20 reviews and a rating of 4.65 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (245)
4.7 (20)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
February 8, 2024
April 5, 2019
Pros/Cons
  • Pros

  • Ability to set backup frequency and retention policies. Customer service is outstanding.
  • I get a simple email telling me if the backup was successful or not. I recently had to use their customer support and their instructions were PERFECT.
  • Cons

  • Sometimes the messages that you get about backups can be misleading. It will say that you have a certain amount set for backup, and sometimes it will be a number that seems really low.
  • There is no easy way to cancel. I had to keep disputing charges with my bank until they cut off my account.
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  • Pros

  • What I like most about LockPath Keylight is the flexibility and ease of use use. Unlike other GRC tools, I do not need an entire support team to make rapid changes and add value.
  • Keylight makes the complex tasks involved in vendor management easy to handle. From vendor communications to information retention, Keylight does it all and in a fairly user friendly way.
  • Cons

  • Reporting can be tricky. Overall, the UI can be trick and take awhile for the averae user to get used to.
  • It can be confusing at times knowing where to go to connect different documents and functions.
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Pricing Range
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$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos