All Filejet Reviews
1-15 of 15 Reviews
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David
Verified reviewer
Human Resources, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
There's no comparison. For registered agent and entity management, Filejet is the solution.
One stop access to view entity status in multiple jurisdictions and consolidated billing has been a game changer for us.
PROSStart up was simple and painless. They are much more responsive than our previous provider and offer a consolidated dashboard making it easy to keep track of filings and notices.
CONSNo cons that I can identify at this point.
Vendor Response
Hello David< Thank you so much for the awesome review! We aim to please and the Filejet team will be delighted to know your input. It's incredibly motivating and much appreciated. 5 Star Review and 10/10 likelihood to recommend...just WOW!! We endeavor to keep you happy. Filejet
Replied June 2023
Kim
Legal Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Parkmobile User Review
Filejet has been a great asset to us to manage our many entities and jurisdictions. The customer service is efficient and very thorough. It has enabled us to focus on other matters requiring immediate attention. We are very pleased thus far.
PROSThis software is easy to use and efficiently helps manage our compliance requirements.
CONSAuto generated maintenance reminders are sent; however, it doesn't give you the actual jurisdiction that is requiring maintenance.
Reasons for switching to Filejet
CSC missed deadlines and failed to file the required documents on time. This incurred additional expenses in penalties for being late in filing our annual reports and renewing our business licenses.
Vendor Response
Thank you for your awesome review! We are always improving our platform and will take your feedback to the product team for review. We appreciate your input. We understand how frustrating and expensive missed deadline and filings can be and we are so glad you are here. It will be our goal to continue to satisfy your legal entity management needs to your satisfaction! The Filejet Team
Replied January 2023
Brooke
Non-Profit Organization Management, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2022
Fully-automated and managed business registration and license service
Our relationship started off strong, especially in relation to Filejet's competitors. There was open and frequent communications, however as time has progressed it has been more difficult to obtain information we need and reassurances regarding the automatic renewals in a timely fashion. Between the lack of coordination with email alerts/the platform it is hard to determine if crucial renewals are up to date and that nothing else is required from us. Our uncertainty has been furthered by inquiries we have made into existing registrations and requests for new state registrations that have taken longer than expected. Answers from Filejet have at times left us confused about the processes and documentation required.
PROSThe ability to view discreet jurisdictions within separate folders. Uploaded documents are more visible than in a previously used platform. The billing and invoicing sections of the site are also easy to access and well organized.
CONSInformation can be hard to locate and the folders in which they were organized were not uniformly labeled, leaving certain key documents in secondary folders. CSE receives regular notifications via email about upcoming renewals, however once in the platform, there isn't a way to determine what action is required regarding said renewals. It would be nice if the alerts were more apparent and tied with the email alerts.
Reasons for switching to Filejet
Filejet made a compelling offer of services. Our previous company made errors and incurred fines that Filejet assured us would not happen.
Vendor Response
Hi Brooke, We appreciate you taking the time to participate in this review process and for your long-time use of the Filejet platform. We want to continue to stay ahead of our competitors but have work to do. It's compelling feedback like yours that has us working harder to ensure we continually have strong client relationships. Thank you again from all of us at Filejet.
Replied October 2022
Burke
Investment Management, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Efficient Solution for entity management and filings
Very responsive customer support; great "hand holding" while we implemented the product.
PROS"clean" user interface; logical and easy to navigate.
CONSI would prefer that there be just one listing for an entity, rather than multiple entries based on qualifications in various states. It would be cleaner if I could just see a listing of entities that did not show multiple entries for the same entity.
Reasons for switching to Filejet
Desire for an easier interface and better customer support.
Vendor Response
Thank you Burke for participating in the review process for Filejet! Client feedback is valuable and important to our product roadmap. Ideas that come from the user field helps not just Filejet, but others and future users. We truly appreciate that your onboarding experience went so well and you have benefited from customer support. Thank you from everyone here at Filejet!
Replied October 2022
Janie
Staffing and Recruiting, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Easy to Use and Great Customer Service
I've been pleasantly surprised at the functionality and services provided by Filejet. [sensitive content hidden] is beyond helpful, [sensitive content hidden] has been great, and [sensitive content hidden] is always there to help too.
PROSFilejet makes it so easy to manage all our entities across states and territories. We've had exponential growth the past few years, which means more compliance requirements to keep up with and having all our entities managed in one place, and having that place also be where I can get annual filings done or expand into another state with the clicks of a few buttons has been a big time saver. The user interface of a system is also important and Filejet's dashboards and organization are more user friendly that other systems I've used. The knowledge of the staff and the helpful attitudes have made even the most difficult issues a pleasure to work through.
CONSI occasionally am not sure where to find how to order a letter of good standing or a new entity; however, I think the newest product improvements have likely eliminated that issue as I can do those things from various places in the system.
Reason for choosing Filejet
System functionality, the UI/UX, and price.
Reasons for switching to Filejet
System functionality, the UI/UX, and price.
Vendor Response
Thank you so much for the high marks and especially the likelihood to recommend - 10 out of 10!! The Fieljet team will be so please to know your level of satisfaction. In addition, we'll make sure the features you want to know are explained thoroughly! Thank you for taking the time to provide your review. We all really appreciate it! The Filejet Team
Replied August 2023
Duross
Real Estate, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Filejet Review
For me, it's more about the team that is dedicated to me in order to ensure we are keeping up with the requirements we have from an entity maintenance perspective. It has been extremely helpful.
CONSFrom what I recall, the front end work was a bit frustrating.
Vendor Response
Hi Duross, Thank you so much for your positive review of Filejet and your longtime participation as a client. We appreciate you taking the time to participate and the team loves the kudos. We are always working to improve the UI so that it's intuitive for use every time our clients engage with the platform. Duly noted. Thank you again from all of us at Filejet.
Replied October 2022
Chelsea
Hospital & Health Care, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
The Best Customer Support
The integration process for this software was incredibly easy. The Filejet team handled the entire migration with little to no direction from me. They have a top-notch team that is always willing and eager to help, no matter what the issue is. I couldn't be happier with this product and would highly recommend to anyone.
CONSI wish I would receive notification of lawsuit filings sooner. I feel like I'm getting notified of loaded documents a week or two after they were filed. I also wish a copy of the loaded document was always included in the notification to me.
Vendor Response
Thank you so much for your amazing review. The Filejet will be so pleased that your integration process was so easy for you! To have the earliest notification of lawsuit filings would make a huge difference and that will be shared with the development team. A 10 out 10 likelihood to recommend hits home with the team and motivates us to continue to be there when needed. Thank you again for taking the time to provide your review.
Replied December 2022
Lauren
Information Technology and Services, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Eases the Adminstrative Burden!
Knowing that I won't miss a deadline and risk penalties is hugely valuable to me, my team, and our company!
CONSI wish we could integrate the filings to auto-save into our Sharepoint once they're uploaded.
Vendor Response
Thank you Lauren for your amazing review of the Filejet platform. Not missing a deadline is cornerstone for most of our clients and we are so glad its helping your team. We are always seeking ways to enhance the platform's performance with integrations - we'll check on Sharepoint. 10/10 Likelihood to recommend = a BIG Filejet team thank you!
Replied December 2022
Alex
Venture Capital & Private Equity, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Concierge service
Hate all the bigger players out there FileJet needs to get more visibility out there in the market. Blows my mind how old school existing solutions in the market are.
PROSFeels like the best of what a compliance and filing solution should offer: cloud-based, secure, real time tracking with a concierge-like feel for service.
CONSFeel like once onboarded and aggregated, there should be a different pricing tier so you’re not purely paying per-entity only. Almost like a subscription type service.
Reason for choosing Filejet
Saw a demo and liked the UI and customer service feel.
Reasons for switching to Filejet
Constant errors and bad reporting despite the same cost
Vendor Response
Hi Alex, Your review is outstanding and we appreciate it! Concierge effort is what we all strive for along with challenging what's available! We are always open to suggestions and evaluating pricing that suits client use best will benefit all. Thank you again from all of us at Filejet.
Replied October 2022
Benjamin
Defense & Space, 1,001-5,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
So easy a general counsel can use it
The platform is fairly intuitive. With the infrequency that I log in, it's important that I don't spend fifteen minutes remembering how to find things.
CONSThe communication between the sale and implementation could have been better, as we spent a couple of go arounds getting the invoice to what we'd agreed upon. All told, this is picking at nits. If every implementation was *this difficult*, I would be a very happy person.
Reasons for switching to Filejet
Smoother platform
Vendor Response
Hi Benjamin, Wow! We really appreciate you taking the time to give us these incredible marks including your likelihood to recommend us (10 out of 10)! We are always improving the implementation process for an ideal buyer's journey and experience. That feedback keeps us motivated to make it the very best! Thank you again from all of us at Filejet.
Replied October 2022
Barbara
Financial Services, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Game Changer!
FileJet is amazing. The implementation process could not have been more simple and the FileJet team is incredibly responsive and knowledgeable. I appreciate having all of our documents in one place. This dramatically cuts down the administrative burden on our side. The online filing system is convenient as well. Gone are the days where I have to print out numerous filings, sign by hand and scan back in. It's all taken care of online with no need for a physical signature.
CONSNothing to note as of yet except for a few glitches in auto populated data.
Vendor Response
"Game Changer"!...Love it! The Filejet team is so pleased that you experienced the simplicity of our implementation process. Furthermore, it's awesome to know Filejet has had an impact on your administrative burden. That's exactly what we are here to do. Thank you for taking the time to share your experience. - The Filjet Team
Replied December 2022
Sammy
Computer Software, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Excellent Product! Takes the hassle out of entity management.
Ease of use and efficient. Getting started was a breeze.
CONSNothing that comes to mind as we have not had any out of the ordinary issues.
Vendor Response
Wow! A 10 out of 10! Thank you so much for your awesome feedback! Your comment about 'getting started was a breeze' made the Filejet team so pleased as we really want onboarding to be just that. Thank you again.
Replied November 2022
Michael
Financial Services, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Best solution for multi-entity management
We can keep all of our entity documents in one spot online
CONSThe team is still building out some pieces of functionality that we need, but they're very responsive to feedback.
Vendor Response
Hi Michael, Thank you so much for your positive review of Filejet. We appreciate you taking time out of your day to participate in this important review process especially your high marks (8 out of 10) in likelihood to recommend us! We are still building out functionality and happy to meet with you to discuss our roadmap. We love being responsive to feedback! Its clients like you who are helping us continue to create the best platform for all. Thank you again from all of us at Filejet.
Replied October 2022
James
Real Estate, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Filejet Entity Mgmt
Great product and great company.
PROSThe product provides ease and organization to entity management.
CONSI do not have any cons to add about this product.
Reasons for switching to Filejet
Better Product
Vendor Response
Thank you James for the high marks particularly the likelihood to recommend Filejet! The team really appreciates knowing they are performing well and meeting your high standards. We are so pleased to know the Filejet platform is serving your needs. Team Filejet
Replied November 2022
Christina
Human Resources, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great platform for busy professionals and entrepreneurs
Fully automated it was easy and very fast
CONSNothing I really like the service and platform
Vendor Response
Thank you Christina for your awesome feedback! The Filejet team really appreciates knowing their work has made an impact on BlockForce for entity management! Cheers!
Replied November 2022