Overall the product has delivered what was advertised. Since implementation a few years back we have added the inventory module as well. Initially, like most software, there was a learning curve, but once we learned how to use the software effectively we could not be more please with what we are getting out of it.

Work Order Management and the reporting capabilities

Not the absolute most user friendly system, but once you learn how to use it, it delivers results

For our campus, it made getting requests from users easier, plus the users were able to receive e-mail notifications depending on the status of the work order. The building users appreciate it's ease of use for getting requests to Physical Plant. Maintenance staff can be held accountable for performance and with the Preventative Maintenance procedures getting scheduled and completed, the downtime of critical equipment has dropped.

Ease to set up, service and trouble-shooting skills of staff at MPulse top rate! Have been using the various platforms of Mpulse since June 2000.

Since We did in house loading of assets and setting up of preventative maintenance procedures, it would have been nice to have some pre-populated PM procedures that could have been available for generic pieces of equipment that everyone has. The inventory process, part/materials was a bit cumbersome as well the key management tab.

Great software but could be better form a mobile standpoint when in the field.

best option at the time for maintenance software with inventory

we would like to do more but we're limited

So far so good, we are still learning all its abilities..

There are some many options available along with the expandability.

Alot of learning the workings of the programs

MPulse has become a very much have to have part of our daily lives as we work through our maintenance day

easy access to all the different headings and pages i need to go to use the software

manipulating around the different pages with the mouse and the pulldown menus

It ok, but could be better, there are some quirky issues at times that seemingly take too long to resolve.

The ability to have a workorder system to track repairs and costs

Resolution of issues takes too long, not getting calls back regarding issues in a timely fashion.

Being using mPluse for 9 years, very satisfy with the work order, work order scheduling capital equipment and parts inventory module.

Not too happy with how the reporting format is outlines.

Great bandwidth Easy to use and multi use product

Not sure what I could say on this one satisfies our needs

Being able to look in advance to see what work was coming up and the ability to change priority.

Still trying to unlock or use some fields that are available. Still learning the ins and outs.

We've been using MPulse for the last 4 years now, and we don't have any plans of stopping. We appreciate how it helped us in keeping track of all of our devices and not relying too much on stacks of spreadsheets updating, tracking, monitoring, etc., of our devices. MPulse does the work for us.

Easy to use and understand. There's a learning curve on how to use it but once you learn how to navigate within MPulse, you will definitely appreciate how powerful MPulse is in maintaining and managing all of your devices.

It was hard to understand at first, but as you use it more daily, you get to appreciate how powerful MPulse is.

It has been a good software overall. We have managed our assets pretty well using this software. The good side of it is that it is customizable however the bad side of it is that it is not very customizable.

An overall great CMMS. I research several before buying MPulse, and I'm very happy with our choice.

The software is very user friendly. It was easy to get it set up, customize and move between the different operations. Loading the employee information was quick and easy.

The initial training didn't really cover the pertinent information as it relates to our business. I would suggest they customize the training to the user's specific needs.

It is a must for a maintenance shop. Let the program do the tracking and recording of maintenance records. The Work Order System in the program is outstanding!

This program has been a money saver for this organization. Why? I use this program to schedule all of my preventive maintenance accomplished by my crew. It captures all of my vehicles, log handling machines, boats, emergency generators, lighting, fire extinguisher inspections, HVAC filters, alarm checks, roof gutter cleanings, pier inspections, and enviromental checks, among many routine recurring maintenance items. As a result, we have had less breakdowns and repairs. The age of the rolling stock (more than 30-40 year old requires regular maintenance. By using MPulse software to generate work orders, nothing is left out of the maintenance loop. This program is very easy to use and takes about an hour each week to generate next week's work orders. This is idea for me, as I am the only person, other than the maintenance workers, in the office,.

None. Program is easy to use.

The Town of Friday Harbor has been using Mpulse maintenance software for over a decade. Prior to Mpulse we tried using software from as simple as calendar (outlook type) reminder software to a couple other companies claiming user friendly, reliable software packages. We failed to fully implement those programs mostly due to lack of software support or training from the companies. When we switched to Mpulse, we received excellent implantation and training support, and have been successfully utilizing this powerful tool for maintenance scheduling, tracking, and state required reporting ever since. As technology has changed over the past decade, Mpulse has been able to adapt and offer relevant products that keep up with the ever transforming world of computer based information management, and reporting. When they made the leap to a web browser based CMMS software package, they continued to support their older version users as well as committing to an intense webinar training program to support their customers making the transition to their new platform with greater functionality. Mpulse continues to meet our maintenance tracking needs with excellent customer support and training.

I do not like this system but the vendor is very supportive.

To hard to run and very time consuming. Need a secretary. I have myself and 2 maintenance guys. This system is for bigger corporations and I think you forgot the smaller guys that does need all that stuff. We had the 3.5 vision first and really liked it. Then it was no longer be supported so we moved up to the 7.0 and hate it.

It's rare that I call with a question and can't either get help on the line immediately or within a few hours. Better yet: The persons with whom I speak are always pleasant and willing to take whatever time is needed to help us with our questions.

Will close suddenly from time to time - not certain is this could be an connectivity problem but it doesn't seem that way.

I like being able to change the screen layout to fit the needs of my company. I have looked at several maintenance software programs that do not allow you to change anything you just have to use it the way it comes.

Our company uses the cloud version so that our other facilities around the United States and Canada can you the same software package. sometimes the software runs a little slow but I am not sure really if it is the software or an internet problem.

It gives us the capability of tracking our productively, cost, accountability, and reports on all of these.

Some time reports are a pain to put together. Although support has been very good, remembering all steps and fields can be a little much at times.

MPulse is simple for the basic user needs but has the power to handle much more advanced maintenance management needs.

At times, the network connection seems slow, but we prefer MPulse to host our database versus hosting it ourselves.

I like that it trakes work orders and request and you can print out reports.

I did like version 6 a lot but like the options in version 7 and it just takes time to set it up and get used to all the functions

The vendor is easy to get a hold of and is friendly and helpful. The product is easy to use and allows a simple and effective way of entering facilities requests placed by our customers.

I have no complaints about the vendor or product. The product functions for our company and for all intent and purposes provides a good platform to do what we need to do with it.

We are using almost all of the available modules that the "GOLD" Package contains. In addition we utilize the Asset Status Board Module in order to track all of the problems that our work cells are experiencing. E-mail notifications are then sent out to the responsible individuals to alert them to the fact that they have an issue to resolve. Set-up of the system was fairly straight forward, In my previous job we used a CMMS System so I was quite familiar with the nuances of a CMMS. We did purchase the Assured Implementation Package as well as Training for our users as this was new to them. The Software Support and Training Group are very responsive in helping with items and training when necessary. All in all, this is a very robust system and the supporting personnel are very helpful when our issues or questions arise.

I love being able to track our planned maintenance. It helps to keep our building maintenance team and our service vendors on schedule, so our building runs more smoothly. We are also using the Scheduled Maintenance feature to track license expiration dates to ensure our team never receives a violation for expired certificates. It's been very helpful.

Setting up our MPulse system was not easy. In the beginning, there were many glitches, the system wasn't running as smoothly as we hoped, and email notifications were not working properly. It took a few months to get the system working to our liking, but since we got to that point, it's been great.

This product is reliable and the vendor is always able for assistance.

Sometimes difficult to extract reports from. May be a user issue rather than product issue.

Tech Help is very effecient and the vendor is always willing to work with you.

connection thru internet tends to be slow and we do have FIOS