All TimeTap Reviews
1-25 of 239 Reviews
Sort by
Kathy
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Just what I needed, and more than I hoped
I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.
CONSI'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.
Vendor Response
Kathy, Thank you so much for the kind words! Glad to hear you feel well-supported while you navigate all of TimeTap¿s tools to make your business run smoothly. As always, we¿re here if you need us and do appreciate the feedback, truly shows we¿re going in the right direction.
Replied February 2018
Joel
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Time Tap has streamlined scheduling client calls. I set my availability, they choose what works
I am more productive using Time Tap. I set the times I am available; the types of interactions clients may choose from and then give them control of when they set up our sessions. This frees me to work on other projects, knowing that my clients have a clean, professional looking way to schedule time with me.
PROSBeing able to copy and paste my personalized Time Tap Link into emails, helps my clients schedule meetings. This saves all the back and forth emails, "does this time work?" Time Tap is much more productive. I have embedded the Time Tap scheduler on my website and on specific landing pages. What a great tool to convert visitors into clients. They can take action and be in control of their schedule. I get to speak with potential clients in a planned way, allowing me to be more productive.
CONSIt took me a while to learn how to navigate the different screens. I have a system in place now that works well for me, but I am not sure it is the most efficient way to use the software.
Vendor Response
Thank you Joel for your feedback. We're pleased to learn the system has been working so smoothly for you.
Replied July 2018
Hayri
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed October 2020
Poor support even in Business Plan
- Easy to customize - Easy to manage - Price acceptable for huge teams
CONS- Very very bad support even in Business Plan. They promise to arrange a dedicated phone number in Business Plan. I asked for a dedicated phone number and it has been over 1 month and no solution. Support team even does not reply my messages for over 15 days !!! - I have been using this program for over 3 years and the system is buggy. They always release new version but in each version system gets buggier
Chari
Verified reviewer
Facilities Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Wonderful
This has saved so much time automating everything. Once you have figured out how to work everything it is quick to put the information in that you need for each appointment.
PROSCustomer service is amazing. There are some days where it may take a bit for them to respond, but they always have detailed answers and will let you know if they are working on a feature you asked about or may suggest it to their programmers to work on. They have very detailed help documents.
CONSIt takes a little bit to navigate around and figure out how to use everything.
Vendor Response
Hi Chari, Thank you for leaving us this great review! We definitely understand that there is a bit of a learning curve to using the software, but I'm glad that you were able to use our support team as a resource to get up and running! It's also so great to hear that TimeTap has been able to save you time through automations! Music to our ears! Thanks again, Lucy
Replied December 2018
Tony
Verified reviewer
Staffing and Recruiting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2018
Overall GREAT, ease of use . . . not so much.
I used TimeTrade in the past and close my account because their customer service was minimal to non-existent. I've had to ask for help with TimeTap several times and have been very satisfied with the response and support. To date, I'm very happy with the software and (more importantly) the service I've received.
PROSTimeTap allows me to automate my scheduling process. My customers (candidates) can easily schedule a time that is convenient for them and all I have to do is send a link. Easy Peasy!
CONSIf you're NOT a code writer, setting up is a pain in the arse. I don't know how to make it easier, that's why I'm NOT a software developer.
Vendor Response
Hi Tony, thanks for taking the time to leave us a review. Please feel free to reach out to us at support@timetap.com if you have any other questions about your account.
Replied October 2018
Giuseppina
Alternative Medicine, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Not easy to use from backoffice from mobile
After 10 years with another software we have change on timetap. Complete and power solution. Not easy to use quickly and from backoffice is not easy to manage appointment on mobile device. From this point of view, the older software is better..
CONSThe mobile management (from backoffice). For the customer is ok.
Michael
Verified reviewer
Legal Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Excellent product with fantastic support
We have over 20 offices and countless staff - this is one of the few platforms that enable us to manage our locations effectively
CONSI cannot see any cons with the software but I would be grateful to select multiple conditions when telling timetap to autofill hidden fields based upon X YZ in the client field setup
Vendor Response
Hey Michael! Thank you so much for taking the time to leave such a great review! I will take your note to our development team to review. We are always looking to make improvements that benefit our users so we appreciate the feedback! Happy scheduling! - Meaghan
Replied July 2018
Nicole
Financial Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
TimeTap Helps
Services and availability in the finance world is quite important. TimeTap helps to ensure all things are in order.
CONSSome areas can be redundant and if yo are not familiar with navigating through timetap it can get quite confusing
Melina
Verified reviewer
Marketing and Advertising, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2023
Impressed with TimeTap's Customization and Online Platform
We give it a perfect 10 out of 10 for it's exceptional customization options and effective strategies that help us simplify our work, connect with our customers, and handle payments smoothly. It is a one-stop online that offers everything from payment processing to follow-up services.
CONSIf your organization needs multiple features, the cost of different pricing plans offered by Timetap can become expensive.
luz mary
Verified reviewer
Marketing and Advertising, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2023
The perfect solution to manage my appointments in one place
Since I started using this tool to manage my appointments, I have noticed an incredible improvement in the efficiency and organization of my business.
PROSI really liked its ability to fully automate my appointment scheduling process with this now forget about endless emails and phone calls to make appointments as now my clients can book directly through the platform.
CONSThe interface can sometimes seem a bit confusing and overwhelming but only at first and setup can take some time and requires a bit of patience to familiarize yourself with all the available features and options.
Jackie
Government Administration, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Amazing support & customer service! Makes using and building out our appointment scheduler easy.
The software has allowed us to move toward online registration for the majority of our classes, which is still a work-in-progress (2+ years since we started) . The support from the staff (Lucy, Elvis, etc.) has been phenomenal. They've taught me a great deal about how to structure our online registration and utilize the feature to support our needs. I work for a large organization, made up of a diverse group of programs that almost function independently. From a support perspective, my experience has been phenomenal. Lucy has been instrumental in teaching me the software, helping use set up our registration site, transition from checkappointments to timetap, as well as take back functionality requests and address our technical issues.
PROSThe new interface (timetap) is more intuitive and user friendly. Amazing and responsive tech support and customer service! All of the support staff have been fantastic and extremely responsive. A big shout out to Lucy, who has been a support star, from the onboarding process to 2+ years of regular support. She's conducted countless calls with me to provide how-tos, recommendations to best structure our site, and addressed functionality enhancement requests and technical issues. I can't express how grateful I am for this type of support!
CONSNot all features are intuitive; there is a learning curve to understand and administer the service/software.
Vendor Response
Hey Jackie, Thanks so much for leaving a review for us! It's been great getting to know you and learning more about the support services offered to our armed services over the past couple of years. I'm glad it has allowed the registration process to move more smoothly for you guys! Lucy
Replied July 2017
John
Financial Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2023
TimeTap
The customer support. There is no immediate access to support; however, when you schedule an appointment you will not be disappointed. I've been extremely happy with TimeTap's customer service support. I've never been disappointed with my interactions with the support from TimeTap. I do not often need support but when I do, I've always received exceptional support.
CONSThe software is not self-intuitive. The good news is that all you need to do is schedule a support call. The support is exceptional. I've never met a support staff that could not help me efficiently solve any issue that I've had. While navigating the software is at times clumsy, the support will sort out all of your issues in a brief support call. TimeTap's support staff is nothing but impressive.
Jon
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
I love this company! I have used them for the past 5 years and have had an amazing experience!
I love that my clients are able to go directly to a site and book an appointment without having to include me in the process. This really helps to cut down on scheduling times and issues. On a side note the staff there is amazing and always a pleasure to deal with. One of the Representative specifically has helped me numerous times with any questions or concerns i have had over the years and she has been great! Super friendly and knowledgeable. This also goes for few more representatives! All great!
CONSNothing that I can think of!
Vendor Response
Thanks so much Jon for your loyal support of the software over the years. We're happy to provide solutions that work for you and your team! ~Rashida
Replied June 2018
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
TimeTap for Small Medical Practice
Overall very satisfied. I am using the program to keep up with the schedule for a small primary care medical practive (one provider).
PROSI have a tiny practice and was trying to get away from burdensome EMR. I needed an affordable scheduling app/program only. It was very quick to learn. It serves our needs fairly well. There are things I have not explored so I can't offer much more. The version for my iPhone is very handy and quick to access also.
CONSWe often have to refresh the screen because it will be black when we log on at first. This is not every time and not even most of the time, but it is frequent. After refreshing 1-5 times the appropriate screen shows up. The messaging features to clients are limited with the regular advertised price. This affects us a little but can't afford to add features. Would probably just pull back to Office Calendar if the price started climbing. For the current price point I benefit from TimeTap and I plan to stay with them.
Vendor Response
Hi there, Thanks for taking the time to leave us a review. Please reach out to us at support@timetap.com to ask about our bulk emailing to client options. This is a feature we have available but only turn on when accounts request it to prevent abuse and spam complaints. Thanks, Lucy
Replied December 2018
Sue
Human Resources, 10,000+ employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Useful tool--very responsive support!
My team needed a tool to track registration numbers for a couple global events we were hosting for our company (72,000+ employees). We used WebEx to host the online event, however we found the registration tool in WebEx was lacking and didn't fit our needs. Another team at our firm recommended TimeTap so we checked it out and were thrilled with the tool. TimeTap is generous to offer very robust trial offers, which unlike many other online tool trials, offered us the "full" package so we could really get a good feel for the tool and it's offerings. The tool itself is very easy to use, and very intuitive, but because I needed some pretty specific customization to reflect my company's branding, I needed support. First, as soon as you register for a TimeTap account, you are immediately welcomed to TimeTap by a TimeTap support representative via the online chat bubble. So you immediately have support ready and waiting for you. After playing around in the site, I wanted to get serious about setting up my registrations, so made an appointment for a custom support session. Elvis Merino was my TimeTap support contact and he was awesome! Through our screen sharing session, he went into my account and helped me quickly set up all the options I needed. He was patient and knowledgeable and took his time with me. After our session, I had additional questions for Elvis, so contacted him directly through email with my questions at the end of my work day. By the next morning, Elvis had already responded and provided the guidance I needed. During that day, I had what I thought was a "silly" quick question, so I used the "chat bubble" for my question, and Elvis was there, helping me on the fly instantly. I love this tool and our team will be purchasing a permanent business license once our trial is over so we can use it for other events hosted by our team. The price is very reasonable and the support is awesome. Great tool, great support!
PROSEase of use, amazing, responsive support
CONSSome of the email templates were a little confusing to me at first. It took time to figure out where the templates pulled information from to understand where to update things.
Vendor Response
Thank you, Sue, for taking the time to leave awesome review! It has been a pleasure helping you setup your account they way you want it. Best., Elvis.
Replied March 2017
Sean
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Time Tap is the best scheduling platform
Amazing, the customer support team is ridiculously helpful. It took a long time to get the platform running properly and the Time Tap team was happy to schedule multiple training sessions and answered about 100 of my email questions in a timely fashion.
PROSMy tutoring business uses many libraries throughout the San Francisco Bay area and New York to host tutoring lessons. I've tried all of the scheduling platforms and none could handle the multiple locations except for Time Tap. The user experience is super intuitive and easy. I've tried every online scheduler and this one is by far the best.
CONSIt could have some more functionality around repeating appointments.
Reason for choosing TimeTap
It's way better on every level. Much for flexible and able to smoothly handle multiple locations for my tutoring business.
Vendor Response
Hi Sean, Thanks so much for taking the time to leave us this review! We're so glad that TimeTap has been able to help our your tutoring business as much as it has and we're flattered to hear that we were able to meet your expectations better than the other softwares you tried! Please reach out to our support team if there is ever anything we can help with! Lucy
Replied November 2019
Michael
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed October 2018
Great System Minus the Bugs
We struggled to find a platform allowing us to do what timetap does, We love the system but just wish the small finite details such as the software correctly adjusting to changes being made day to day werent so buggy.
PROSI love the functionality to schedule/book different types of appointments/classes/events/etc...
CONSIt is very hit and miss. If changes are made to a class that currently has people signed up for it, often times rather than make the change, it will just disappear off your calendar as if it were never there. If no changes are ever being made for customization its great! If things tend to change on the fly, It is not as reliable.
Vendor Response
Hi Michael, please reach out to our support team at support@timetap.com and a member of the team can review the activity with you. Thank you for taking the time to share your feedback.
Replied October 2018
Amy
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2018
Book more clients!
Easy to use on the front end (for possible clients) and back end (for staff). I've been using since it was checkappointments.com. Integrates very nicely into existing website.
CONSUnforunately, the graphical interface is a bit outdated, and feels a bit clunky when you are setting it up.
Vendor Response
Hi Amy, we'll be sure to update you with new design changes to the system. Many thanks for the review.
Replied May 2018
Marta
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Scheduling COVID-19 Vaccines
We were able to very quickly set up and start using this software for COVID-19 vaccination booking. We had a few minor glitches but the system really helped us manage a large number of appointments in a very short amount of time. We are now exploring using the system for other appointment scheduling options in our organization.
CONSWe had a hard time getting the forms to format they way we needed them to for printing.
Alexandra
Accounting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2018
Great system for offices
I like the ease of inputting appointments and that the calendar then syncs with my Google calendar. It's pretty easy to use. I also like the ability to confirm appointments with clients and staff via email.
CONSI don't like that I can't set up to do bulk emails without having to sign up with the company. I'd prefer for it to be a feature that I can enable myself. I also think it would be great to be able to block out times that aren't for appointments, but for lunch or tasks that I need to complete.
Vendor Response
Hi Alexandra, Thanks so much for leaving us the review and I'm glad that it has been an easy system to use to input appointments and sync with your Google calendar. We do allow you to add Time Offs which would be a good way for you to block out time for lunch and other tasks. Give us a shout at our support email address (support@timetap.com) to learn more about how to do that. We do allow sending of bulk emails, but not sure what you mean by signing up with the company. I or someone on my team would be happy to look into this as bulk emailing is supported by TimeTap. Please let us know! Thanks, Lucy
Replied December 2018
Tony
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2019
Great for quick, simple start ups
Tracks progress so its simple to follow. Organized appointments and simplistic team scheduling and calendars.
CONSContact displayed information is too simplistic, would like to see more crucial information displayed for contacts.
Vendor Response
Hi Tony, Thanks so much for providing this review. We'd love to hear more of your feedback on how to better improve the app specifically around the contact display that you mentioned. We do have ways of changing the contact display on the calendar and the appointment detail screens to use custom fields. Not sure if that was what you were referring to, but if so please reach out to our support team at support@timetap.com and we'd be happy to give you more details on it. Best, Lucy
Replied March 2019
Stephanie
Veterinary, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed September 2020
It's clunky and a bit unreliable
The customer support team is great!
PROSWe already purchased it and have it implemented.
CONSThe UI is super clunky. For the price point we should have more features. We're a small family run biz and the expense of the API is cost prohibitive so we're doing work arounds. Most of the set-up and training is user centered. That should have more of a set-up walk through guide to get classes set up. Our users have a really hard time with it. I spend a lot of time executing what should be user centered items vs. our side.
Reason for choosing TimeTap
It seemed that at the price point we'd have more integration options.
Vendor Response
Hi Stephanie, thanks for your thoughtful feedback! Unfortunately, the level of support we offer with the API integration and some other features can be costly, so they are only available in our highest level plans. We would really appreciate the opportunity to talk with you about ways our UI and setup process can improve, so if you could reach out to support@timetap.com to provide some details, we would love to get the conversation going!
Replied October 2020
Anonymous
1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed October 2018
Everything you need in one place
We are just working to maximize Time Tap for our needs. I do think we will get there. Marking each student as "completed" is time-consuming, so we are looking for ways to make it easier, or automatic. I think it gets better every month, overall. Sometimes the page seems a little scattered. I think the "look" of a page could be more user-friendly, with more color, more eye-catching fields to find and fill out, etc.
PROSI like the calendar view, and the ability to filter lists to see just about any scenario I need to see.
CONSI think the way parents fill it out might not be the most intuitive, because we often get their child's name where it should be parent, or not all fields filled out. I wish the calendar field would show status of child's lesson- completed, no show, etc.
Vendor Response
Hi there, Thanks for taking the time to leave us a review. We do have ways to automate marking an appointment as completed so please reach out to us at support@timetap.com and we can discuss more on that end. I'd love to hear more about your ideas for the look of the page too. We look forward to hearing more from you, Lucy
Replied December 2018
Brittany
Retail, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
The best scheduling program out there
I love that I can customize just about anything and run reports!
CONSI wish I could allow multiple appointment bookings AND staff confirmation abilities
Vendor Response
Thanks for the helpful review, Brittany! We appreciate the constructive feedback. We agree that your request for allowing multiple appointment bookings in tandem staff confirmation could be a valuable addition to our platform. We'll consider adding this in as we plan our product expansions for the future.
Replied August 2022
Adrienne
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
TimeTap is an integral part of my business and I can't imagine working without it!
It saves a ton of time. I have nothing but good things to say about TimeTap!
PROSEase of use, flexibility is pricing, custom URLs, automatic email reminders, text reminders, calendar syncing, easy rescheduling, etc...
CONSI can't think of any but my assistant finds it to be too "sensitive" at times. She's only been using it a few weeks though...
Vendor Response
We're thrilled TimeTap has been a time saver for your team. We appreciate your feedback!
Replied June 2018