I have been very impressed with the service that the team provides for Acceptance Rentals needs.

You do not need to have an IT person in-house to complete the integrations whick is why I love 3CLogic product/service.

When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features.

I have complete confidence that 3CLogic will continue to implement the latest features and continue their amazing support to help my Contact Center grow.

The 3CLogic technology is powerful and works well. I have had excellent service from their tech support staff, too.

The customization of reports and ease of login to the cloud-based system from any location is an advantage.

I've used about five other CRM/Dialer systems, and can tell you that none of them are perfect. What attracted me to 3C was the fact that they offered integration for my current CRM.

They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.

Always available and willing to help for as long as needed. Amazing robust product for a better price than similar products.

Overall we are very pleased and would recommend switching to this system if you haven't already.

All in all, I recommend 3CLogic. If you have an open API CRM like Salesforce or Sugar, 3CLogic is an excellent choice.

It really keeps my team member on their toes with the easy user friendly reporting system.

The user interface of the administrator portal is goodl it's very intuitive. Our agents like the client portal, as well.

There are so many issues - from caller id not working to leads not being recognized to the unexplainable. It's just been a horrible experience.

Good connections and sound quality. Did I say that customer service is amazing.

They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.

I have been happy with this software and would recommend it to others.

Through a referral we were turned onto 3C Logic about 18 months ago. What a positive experience, from the technology to the superb and prompt US based customer service.

Two-ish years later and that is still true--the tech support as well as our account rep are really great, very quick to respond to our issues and dedicated at solving them.

It's a lot of work to change, requiring training and other obstacles, but their solution is so poorly designed that I have no choice.

They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner.

We are a recruitment agency specializing in virtual assistants. I've been using it for the past 4 months and I have to say it's an excellent tool that really is helping my team to be efficient.

Most of them have been difficult to work with and have poor or almost non-existent customer service. Then we discovered 3C Logic.

The software has been really easy to use and learn. There have been a few things that took some time to figure out, but the 3C team has been extremely helpful.

Following implementation, 3CLogic has continued to work with us to develop additional capabilities and automation. Their customer support is fast, knowledgeable and effective.

Running a large call center we have tried many other cloud contact services. Needless to say, most all were a disaster and had a negative impact on our business.

The 3CLogic system is very user-friendly and functional. Our case manager has been wonderful going through everything with us, helping us understand how to best use the system to our advantage.

My experience with Variphy CDR Reporting has been outstanding. The data that I can now pull from the Call Manager has assisted with pinpointing and solving numerous issues.

Quick, easy installation and feature-rich reporting. Department managers are thrilled to see their call volumes graphed out and to be able to tell which of their staff is pulling their own weight.

I've been a Cisco IPT engineer for over 10 years. One would have to be kidding themselves if they thought any aspect of the Cisco IPT solution was easy to implement, engineer or troubleshoot.

Variphy's ease of use and the endless combinations of reports that you can generate is worth every penny.

Variphy - The Perfect tool for Cisco Complexity.

Ease of use, deployment, the metrics are super helpful. The remote portion of the phones is very helpful for remote IT Admins.

Variphy - the Call Reporting tool you've been missing.

Very useful and a great value for what you get.

What I am impressed with the most is their technical support. I can honestly say that these guys are at the top of my list when it comes to companies that support the products that we use.

Their support has always been stellar and it's very reasonably priced given the benefits and insight it provides.

Not only do they have fast, friendly support, but KNOWLEDGEABLE personnel. They have the technical knowledge to enhance their responses, if you are like me and want to understand at that level.

Reporting provides better detail, and is far better formatted than CUIC. It is also easier to change the format to something that  makes more sense to you, (and the users that are asking for it).

It impresses management when you can compile this data.

The names of some of the search features are difficult to know exactly what they will report on.

The licensing structure makes it difficult for multi-cluster environments with endpoints moving from location to location.

I have worked with their rep and most recently had the pleasure of working with another rep.  They hire great people and have an excellent product at Variphy.

CDR records in CUCM are difficult to report on.

The ease of investigating calls, call flows and how easy it is in the creation and or scheduling of reports. Also our rep has been a fantastic regarding support or questions.

The software is great to use and their support team is a great example for all companies to follow.

US Dollar

3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, SAP, and MS Dynamics. With deployments on five continents serving Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, SMS, and speech analytics.

LongDescription

Employee Management

Call Transfer

Text Analysis

Lead Capture

Performance Management

Customizable Reports

Activity Tracking

Real-Time Monitoring

Sentiment Analysis

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Auto-Dialer

Blended Call Center

Communication Management

Customer Database

Call Recording

Call Logging

Customizable Fields

Collaboration Tools

Automated Routing

On-Demand Recording

Call Center Management

Progressive Dialer

Template Management

Call List Management

Call Routing

Self Service Portal

Text to Speech

Recording

Outbound Call Center

Lead Management

List Management

Multi-Channel Data Collection

FCC Compliance

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Training Management

Multi-Channel Communication

Queue Management

Social Media Integration

Real-Time Notifications

Workflow Management

Predictive Dialer

Real Time Updates

Email Management

Campaign Specific Caller ID

Event Triggered Actions

Activity Dashboard

Computer Telephony Integration

Reporting & Statistics

Predictive Analytics

Real-Time Chat

Customizable Templates

Dashboard

Manual Dialer

FTC Compliance

Alerts/Escalation

Customer Engagement

Reporting/Analytics

Monitoring

Automatic Lead Distribution

Workforce Management

Drag & Drop

Call Monitoring

Archiving & Retention

Live Chat

Campaign Management

Virtual Assistant

Search/Filter

Real Time Analytics

Surveys & Feedback

Access Controls/Permissions

SMS Messaging

Single Sign On

Voice Mail

Rules-Based Workflow

Call Disposition

Data Import/Export

VoIP

Call Queues

Answering Machine Detection

Real Time Data

Voicemail Transcription

Phone Key Input

Call Reporting

Role-Based Permissions

Call Conferencing

Caller ID

Visual Analytics

Alerts/Notifications

Data Visualization

Real Time Reporting

Conferencing

Power Dialer

Prioritization

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

3CLogic

In Person

Live Online

Documentation

Videos

Variphy is a software application that helps call centers integrate Cisco Unified Communications Manager with an enterprise solution for business analytics, reporting, and customer relationship management (CRM). This can be used to track the number of calls your organization receives, information about who is calling and how they get in touch with recipients and how much it costs the organization to answer calls.

Variphy is developed specifically for service providers, aggregators, and VARs to streamline reporting, analysis, and customer management tasks associated with their networks.


3CLogic vs CDR Call Reporting for Cisco

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons