All Ameyo Reviews
1-25 of 95 Reviews
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Mohamed
Telecommunications, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Amazing Experience
The whole thing is amazing when it comes to using Ameyowith all available features, I'm using a lot of things because of my job duties, Reporting daily weekly, and monthly reports, Real-time to maintain the Service level, updating the dialer for the outbound team, everything looks better with Ameyo.
PROSIt is the easiest way to use Ameyo in a call center to manage all related tasks, such as answering calls inbound and outbound dialer, monitoring calls remotely by the quality assurance team, managing the agent adherence and off-board activities "Auxes", also there a great part of the reporting and all the required data to manage the service level.
CONSSometimes, especially when using low internet speed connections the pages take so much time to load and this might some issues for the users, I recommend creating a special view "lowered version" for such internet speed.
Iven
Outsourcing/Offshoring, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Ameeyo Dialer Review
Supports
PROSuser friendly, good GUI, easy to use. Voice quality
CONSPredictive dialing, Answering Machine Detection
Reason for choosing Ameyo
Expensive
NEERAJA
Consumer Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed November 2023
Ameyo
not good experience with Ameyo my team also not satisfied so Ameyo team kindly work on this otherwise you lose your clients..
PROSeasy to use and easy to integrated and tracking process better like check to dials connectivity and talkative tracking good
CONSconnectivity so poor hang-up continued
Bolanle
Outsourcing/Offshoring, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Review
The features are easy to use and understand Its makes working in contact centre fun
CONSThere is nothing bad about product its top notch
Reason for choosing Ameyo
Its user friendly
Vinoth
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Connect without Interruption
Best App for Connecting people through internet. Call Recording and Managing are very good as they have all data with it.As this has many extensions we can easily switch to the best available network.
CONSSometimes it logout intermittently.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2022
Ameyo and Its benefits
Cost and process friendly is the major reason
CONSConnectivity is the only issue that we face
Reason for choosing Ameyo
Cost and process friendly
Gajendra
Verified reviewer
Education Management, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2022
Feedback from Ameyo
Ameyo gives a lot of features to the agents for checking their productivity and managing the login hours but many changes are required to update in the software.
PROSEasily accessible for the agents. Agents can check the number of calls made, login hours and break durations.
CONSSelf agent monitoring shows different break duration than the Agent session details. Self Agent session report counts break twice sometimes. The daily productivity report shows less login hours for a few agents.
Ashley
Verified reviewer
Consumer Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Review From Savaari
The interface is quite simple to understand & use in your daily process. We find the software perfect for daily usage & kudos to the team who are always available to help & understand your requirements.
CONSdon't have any yet with the latest software update :)
Anonymous
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2018
you can work efficiently and more productive as well.
increase of work productivity and less agent errors.
PROSIts very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.
CONSSometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Efficient application
It’s one of the best application have used.
PROSThe ameyo application has good scalability and it’s user friendly
CONSThe pricing is on the high side for partners and it’s not static.
Shridhar
Telecommunications, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Our interaction with customer increase by 50%
Excellent
PROSAt BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents. Also Our interaction with customer increase by 50% that impacts to improve our business. Special Thanks to the team for handling our requirements & delivering beyond expectations.
CONSIf any modifications needed in software then it is a lengthy procedure.
Anand
Online Media, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2022
Service
Its a good product if one can afford the pricing. Service needs to be more productive with being responsive.
PROSIt gives all features for monitoring like snoop & call merger other facilities imp for our work is transfer and conference.
CONSCall routing cannot be configured as desired specially for outbound. Support is active but too many transfer of engineer makes it difficult for the work to be done at ease
Reasons for switching to Ameyo
Features and Salesforce integration
Amit
E-Learning, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed March 2022
Easy Software to Operate
Features of Ameyo is very easy to user. PPD feature is the best feature in Ameyo Software.
CONSCreation Local Extension in Ameyo Software is least likely because on Previous Release 3.X it was very easy. But in Release 4.X it is very lengthy task.
vishwanath
Education Management, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed March 2022
Feedback || Byjus
service team need to improve. The dialer is not enough capable to fulfil Byjus requirement
PROSuser friendly and easy integration of CRM, Supervisor monitoring tool,
CONSApplication issues (depend on the release)
Mohammed
E-Learning, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2022
Ameyo for Contact center
Easiest part is the integration part. The system is easy to integrate on any CRM tool.
CONSThe voice bot needs more work on. The same is taking bit of a longer duration to understand the customer.
Lohit
Financial Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
About Ameyo
Overall experience with Ameyo is good
PROSUser friendly and manly the cost of this tool
CONSReporting issues. for any new request we have to contact the software developer
Lam
Retail, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2017
Need to improve Customer Support
Hi, Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time. Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.
PROS- Easy to use - Efficient - Stable
CONS- Support team
Sanjay
Plastics, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed March 2022
Ameyo - used for a team of 10 employees
Overall it is good as you will not be facing much issues if you have great internet connection. But if you face any issue, resolution time is a bit high.
PROSIntegration team is helpful and good. Completed the project in given timeline once scope was approved.
CONSSupport is bad. You will have to keep on raising tickets and wait for their call in every issue. Once project is deployed, You are at your own. If you need support, be very clear about the specifications.
Sankar Rao
Transportation/Trucking/Railroad, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2017
Ola and Ameyo
Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
PROSThe Ameyo software is flexible and it can be customized to suit any of Ola's need.
CONSI would have preferred it to be configurable, so that customization effort could be reduced.
Tony
Renewables & Environment, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2022
A working, intuitive but expensive to maintain system
The features work as advertised and the team enjoys using the system. Call capabilities works, queue management is easy to set up
CONSThe pricing model is not friendly. So many hidden costs for perpetual customers
Ashok
Information Technology and Services, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Manage calls with Ameyo Precisely
It helps to connect and manages the calls with recordings perfectly. We can choose which campaign according to our department and we can choose the extension which is good to us, which attracts a lot.
CONSLogout suddenly while connected,rarely it happens
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2023
A good software for call center, marketing and customer service
My overall experience with Ameyo is good so far. Soon, I'm thinking to explore its IVR module.
PROSA good thing about Ameyo is its user interface. The dialer is on appropriate place so that we can dial and make calls easily. As well as I have used it with LeadSquared to call our leads automatically without switching tabs and that experience was great. Voice when we call is clear.
CONSCall recording page interface is a bit complex because there are lot of filters that makes it difficult to understand and see recordings we want. Carrier selection process isn't good because we have to login everytime.
Ronald
Automotive, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Helpful
its awesome to use and the re routing to mobile function is super cool that we dont want to use headphones
PROSits make our day to day work fun by connecting with customer
CONSsometimes it get stuck while using re routing
Anonymous
201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2022
Feature Rich Modern Contact Center with Good Price.
Today - COVID time, it is important for a company to have fully functional Contact Center with Voice, Social Network. Ameyo will help to have all of this. Ameyo has very good price.
PROSI like IVR, outbound Call center, Social Network integration, CRM integration.
CONSI think all features are present what is need in modern Contact Center.
rahmad
Broadcast Media, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
Time by time with ameyo apps
So far it getting better every time, many features , be expected it run in less resource than now
PROShelpfull
CONSbig resources