All Call Logic Reviews
1-25 of 34 Reviews
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DREWBIE
Verified reviewer
Insurance, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Dialing Solutions That Get Results
Using this software I was able to increase my overall call volume by 300% and average call length by 2 minutes. This allowed my team to make more quality contacts with our prospects and avoid time spent dialing numbers manually where the number had been changed or was no longer in service.
PROSEase of use, Clear Connections, Efficiency Created
CONSClick to dial functionality still not where I would like to see it.
Vendor Response
Thanks for the review Drewbie! We love to hear that the system has helped you increase in productively in your business!
Replied October 2018
Brianna
Staffing and Recruiting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Quick and Efficient
I can reach 3X more contacts in less amount of time. Cold calling jobs are a lot of "no answers" and leaving voicemails. By the time you dial, let it ring, leave a voicemail that is 30-50 seconds. By using this software you take out the dial time and you take out the leaving a voicemail time because you already pre-recorded one, shorting that time to 5-10 seconds per call. Also by having a pre-recorded voicemail it allows me to focus on what to say when they answer vs thinking about what to say on a voicemail and rambling on too much.
PROSI love that in my job I have to make calls no matter what and this software allows me to quickly move through a call block. Prior to using this software in an hour call block I could dial 30-50 contacts. Now in an hour I can do closer to 100-120.
CONSIf I have 100 calls in a campaign and I talk to 10 people, I have to manually take them out or it will call them again. At times some contacts get missed and I have to go back in manually to add them.
Reason for choosing Call Logic
Overall we chose Call Logic because it integrates with PCR, our CRM system.
Vendor Response
Thanks for the review, Brianna! We love to hear how much more efficient you are when using Call Logic! There's nothing quite like increasing your call volume by 3x. :)
Replied December 2019
Sean
Insurance, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed June 2023
Better Options
I do not recommend! #1 you will burn through phone numbers as they get flagged as spam. Tested a new dialer for 30 days and none of my marketing numbers have yet to be flagged while utilizing competitor. #2 Pricing. I found a better system with more hours & features for half the cost. #3 Customer Service. I called & emailed for over a week to support. I literally had to complete a new client form and speak to sales before being transferred to support. #4 refund policy. I have over 80 hours of unused dialing time. They are refusing to refund me for those unused hours. I highly recommend utilizing another service! Unless you like buying and burning numbers multiple times per week!
Reasons for switching to Call Logic
I do not recommend! #1 you will burn through phone numbers as they get flagged as spam. Tested a new dialer for 30 days and none of my marketing numbers have yet to be flagged while utilizing competitor. #2 Pricing. I found a better system with more hours & features for half the cost. #3 Customer Service. I called & emailed for over a week to support. I literally had to complete a new client form and speak to sales before being transferred to support. #4 refund policy. I have over 80 hours of unused dialing time. They are refusing to refund me for those unused hours. I highly recommend utilizing another service! Unless you like buying and burning numbers multiple times per week!
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Call Logic has done an amazing job streamlining our workflow, making us extremely productive
Since we began using Call Logic, our sales force has been able to hone in their efforts, increasing to more closed deals. The UI is intuitive & easy to use, and we find the ourselves multiplying our call numbers regularly.
CONSThis software has become integral to our operation & we find our productivity increasing regularly. There are no major complaints & we even appreciate the trial feature. We were sure we were satisfied with the software before we even committed to it.
Vendor Response
Thank you for your feedback! We really appreciate hearing from our customers!
Replied May 2018
James
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Auto Dialer
The cost of the auto dialer is far less than my payroll savings. The ability to scrub for DNC and other criteria reduces my exposure. The call Logic people and support are wonderful.
PROSOutbound Caller ID Automatically flagging busy or out of service type connections and dial the next number saves time. Leaving voice mail message while dialing the next number. Being able to read notes taken during the call.
CONSWhen uploading a CSV file with prospect information I needed to name a great deal of the fields. A larger and industry specific list of headers would be helpful. For example if my people can see a larger snapshot of the prospects information without scrolling, they will know to ask for date of birth or a drivers license number if that field is empty.
Reasons for switching to Call Logic
The compliance department at our carrier vetted multiple products and decided Call Logic was the only vendor they wanted us to work with. After using it, I can understand multiple reasons why.
Melanie
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Transform your Business
We've been using Call Logic for a couple months now, and I have to say it's transformed the way we do business. It's so simple to use! Call Logic is a powerful tool that will help grow your business.
PROSI love that this system eliminates the tedious task of manually dialing individual phone numbers. This allows us to focus on people who answer. The reports are easy to use.
CONSThe ability to be able to schedule daily reports.
Reason for choosing Call Logic
I picked Call Logic because of [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN]patiently explain how the system worked. She answered my questions and was always there when I needed help. She assured me Call Logic was easy to use - and she was right! Me and my team use it daily and I could not imagine doing business without it.
Vendor Response
Thanks for the review, Melanie! We are so glad you are enjoying Call Logic and what it can do for your business.
Replied April 2020
Chuck
Insurance, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Marketing System
Very positive. The support and training have been excellent and very responsive.
PROSI am utilizing the dialer for home renewals with an offshore telemarketer. Was clunky at first but we seem to have the issues and training worked out.
CONSThe integration with the Farmers APEX system could be better. I have to download lists externally and scrub before integrating to the dialer.
Reason for choosing Call Logic
Reputation, price, and Farmers cost share.
Vendor Response
Thank you for your review! We appreciate hearing feedback from you. We are glad Call Logic is helping you get through your calls faster!
Replied October 2021
Michele
Insurance, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Helps to Grow my Business!
Bought initially just for myself to use to keep me focused in call-backs. Now hiring and have option that this position can work from home; without Call Logic, we wouldn't have that possibility .
PROS1) Can use from any phone and caller ID still projects the business number 2) Can book and see appointments in my calendar, while in the software. No back and forth between apps 3) Can train users remotely while listening in and coaching live while they're making calls 4) Can pay the employee/user for exactly the time they worked by pulling up the report of their logins
CONSCouldn't manage the software without training, but once trained, it was a piece of cake!
Vendor Response
Thanks for your review! We love to hear about that increase in productivity for staff members even the remote employees!
Replied October 2018
Kevin
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Call Logic offers a fabulous product and service
I'm able to prospect and perform my callbacks at a much greater rate than I was doing before I obtained the system. It's fantastic.
PROSThe system is very easy to use, performs flawlessly, and stores all of my data in a very efficient manner. I love it.
CONSThere is nothing that I do not like about the system.
Vendor Response
Thanks for the review Kevin! We are glad you are able to prospect more efficiently while using Call Logic!
Replied June 2019
Liberato
Insurance, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Maximizes productivity Easy peasy
Customer service is excellent their team is very responsive and knowledgeable and easy to get in touch with. You always get a live person and they will help you get started
PROSWe use the auto dialer on a weekly basis. It allows us to make our calls in volume which allows us to maximize our results and employed productivity. The system is very easy to use and very affordable.
CONSThe navigation could be a little bit more straightforward, But all in all it is overall easy to use.
Steve
Staffing and Recruiting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Has helped productivity tenfold!
The ability to sit down and work a couple - hour plan has helped my team be more productive.
PROSThis software forces you to plan your day ahead of time. Without being ready with a plan, Call Logic will never work for you. You have to get the names and phone numbers set up perfectly before executing a plan!
CONSThe parsing of data into PCR was very sporadic, I am never sure if I am getting the exact right information into the correct fields.
Vendor Response
Thank you for your review! We are glade you are increasing your productivity with Call Logic. The team loves to here your feedback.
Replied June 2019
Bryan
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2020
Great Dialer
Very efficient and easy to use. I like how it seperates cell phones.
CONSCan't pre-record and/or leave a voice-mail drop
Reasons for switching to Call Logic
DYL was no longer compliant with my carrier
Vendor Response
Thanks for the review, Bryan! I see you are an Allstate Agent. To stay compliant with Allstate's compliance office the pre-recorded voicemail feature is disabled. We are glad that the dialer is helping you get through those calls more efficiently!
Replied March 2020
Terry
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2021
Track & Record Comments
Good
PROSusing it and setting up the system and stuff
CONSNeed the ability to collect notes, answers, responses from callers and forward/assign to their response to other team members or emails
Reason for choosing Call Logic
farmers recommendation
Reasons for switching to Call Logic
cost and redundant functions
Vendor Response
Thank you for your review, Terry. We appreciate the feedback.
Replied March 2021
Olivia
Staffing and Recruiting, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Effective and Efficient Program to Transform your Team's Calling Abilities
- The simple fact that you can dial through a list of people in a very short time and eliminate phone fatigue by pre-recording a voicemail.
CONS- The PCR CRM integration is lacking; Only works in a one way direction (the programs do not update each other). Marking dispositions is duplicative, need the ability to skip a person without dialing them, lack of dial tone when you ring out is difficult, no indicator of change in contact when the system dials someone who you are unable to leave a vm for. Inserting a sound to indicate the transition to the next call in the list would be IMMENSELY helpful (having the ability to turn this setting off as well).
Mary
Insurance, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Hofstetter Agency Call Logic Review
Great! The support is awesome!
PROSIncreases calls per day to increase quotes daily
CONSn/a - all is good - thank you - except this box where I have to type a min amount of words to be able to submit.......
Reason for choosing Call Logic
Farmers made it easy to get, tried a trial basis. Works for my agency.
kristian
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
signed up and started using the service, simple and easy.
frees up more time for sales, and service, allows me to get all the touches out of the way.
PROSI love how integrated call logic is with blitz, LM, and LAT. I won't waste another free lead, completely worth the investment.
CONSSometimes it moves too fast for me! I'm not done taking notes and I forget to click pause. But that just forces me to move faster, by completing 100+ prospecting calls in an hour, now my team has so much more time to actually sell and service!
Vendor Response
Thank you for your review Kristian! We are excited to see this kind of production from customers! There is a couple adjustments you can make to slow the time between calls if you need to. Please reach out to a rep of ours for more information on that.
Replied June 2018
Clarence
Insurance, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
New Review
Working good so far
PROSCall Dialer is letting us make a lot more calls
CONSImporting leads has been a problem, but I think we have it figured out.
Reason for choosing Call Logic
Wanted to try something new
Vendor Response
Thank you for your review, Clarence! We appreciate hearing that Call Logic is helping you get through your calls more efficiently.
Replied October 2021
Adam
Hospital & Health Care, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2023
Good start, lots of work to do
When it's working, I love it, when it doesn't I get very frustrated.
PROSWhen it works, it's great. Importing campaigns, searching for those campaigns, and call recording are all big time issues that have not been resolved.
CONSSearch functions, call recording into PCR both don't work.
Cameron
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2022
Great service with room for improvement
The voicemails are super helpful in the landline calls, and being able to mark certain leads with what happened during the call is also super helpful
CONSI wish there were a way to remake a list. So for instance, finishing a call campaign, and making a new list with only the numbers that were marked left voicemail, follow up, etc. It would be really nice to see this rather than having to do this manually if I want to do it myself.
Marcus
Marketing and Advertising, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2017
This is an Amazing product! I only wish that I would have started using it years ago.
Increases sales, More time freedom, More financial freedom
PROSThe customer support is beyond anything I've ever seen! They really are intent on helping me succeed. Customer support representative is the BEST! She goes above and beyond to help. The product itself is phenomenal too. Sophisticated, yet easy to use. It has increased my business 10X!! I would recommend this for anyone making lots of calls.
Vendor Response
Thank you for your review! We really appreciate your feedback on our product!
Replied August 2017
Ken
Building Materials, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
My experience with Call Logic
So far I love the system
PROSIt makes making calls fast and easy. It also helps me to not get distracted.
CONSI would like the ability to automatically call people I left voice mail messages for redial them when I go back into that campaign. A skip button if a name comes up I don't want to call
Vendor Response
Thank you for your review, Ken! We appreciate the feedback.
Replied December 2021
Phil
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Agency Dialer
Ability to get people on the phone. Increase in productivity for Agents / Marketers
CONSCole x Date integration / Access was problematic. 3 week delay in access
Vendor Response
Thanks for your review, Phil! It looks like the team is looking more into those issues you are having with the integration with Cole X-Dates. We appreciate the feedback!
Replied December 2021
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Great product,
Ease of use, allows me to accomplish more in a day. I hope to be able to have my entire team on this product soon!
CONSIt does not integrate with SalesForce yet! I really do not have any other cons yet. I am still too new in using the product.
Vendor Response
Thank you for your review of Call Logic! We really appreciate the feedback.
Replied October 2017
Larry
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Great service and works well
It makes my job easy and allows me to call more which makes more$$$
CONSI would like to see the address on the same page as the phone number and script.
Vendor Response
Thank you for your review, Larry! We appreciate hearing how Call Logic is helping make your job easier!
Replied December 2021
Jamie
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Love this dialer!
The package that includes the free Cole Xdates but the ease of use is definitely up there too!
CONSI really like Call Logic and have no complaints.
Vendor Response
Thank you for taking the time out of your schedule for the review, Jamie! The team loves to hear how our customers are enjoying the system.
Replied November 2019