Love that you can contact a person to help out. And not be transferred around the world.

We love how easy it is to add new people to the system and change settings, the customer support chat is amazing.

Our office loves Mango and our overall experience has been good.

The recent frequency of degraded service, particularly on Mondays and the lack of an ETA on any type of fix.

Overall the text/fax desktop site works great for communication with patients and faxing.

We have had  bad or dropped connections. It is so bad, many staff just use their cell phone instead of the desk phone.

Ease of use and integration, customer service is decent.

I am able to finally trust a company to do what they told me they would do. Minimal issues and great resolution.

Fairly easy to setup, good customer service, customizable.

Integration was easy due to support being so amazing. I was able to let them know what I wanted and they made it happen within the programs scope.

Customer Service is great and always super helpful. For the most part it is easy to use.

The app is terrible, calls drop every time, they don't connect half of the time, when I answer a call the patient doesn't hear me.

Ease of use and the accessibility of help when something goes wrong.

Mango has great customer service and is always there quickly to help.

I like being able to use my cell phone when I'm out of the office and still be able to contact patients. The app is very easy to navigate and it gets the job done.

It seemed like a great balance between price and features.

Very pleased, as a matter of fact, I have told several other offices about Mango Voice.

The call tree being just drag and drop was amazing. Very clear how calls would be handled.

When the software goes down, it's a pain. It struggled quite a bit when it was first implemented.

Sometimes calls drop or lines will not all receive the calls at once.

Easy to use app and like the ability to choose my own numbers.

Voice mails are readily available and you can track phone numbers if needed. Support help is always there if you need help as well.

Wait times with customer service are ridiculously long. I understand with remote work and shortage of staff all industries are facing this issue.

We were previously with Weave and had issues that were not resolved for weeks if not months at a time. Mango is easy to call or chat with and the service and resolutions are quick.

My experience has been amazing. I am always able to contact support with any questions  I have.

Mango is good I just wish they could be integrated with our scheduling system and sent appointment reminders automatically. Other than that they have great customer service and help you right away.

Easy to integrate into my work flow,  responsive support team.

Call drops and service outages, although rare they are disruptive when they occur.

Ease of use, good sound quality, good customer servuce and great value.

For the most part, it’s been fine - convenient and reliable, and I’ve appreciated quick responses to our questions regarding how best to add users and work remotely.

Most of the time, we don't even notice any change. When we do notice the changes, it is frustrating.

Overall the actual phones and online website to manage the phones works great.

The price point was much better than our previous VOIP telephone provider with much better software and customizable feature.

Integration process was easy to do. I like that I have the ability to listen to a voicemail from my email since the mobile app does not let you do this for the android version.

Every once in a while the phones go down for no reasons and require the phones to be rebooted. This tends to happen mostly on the main phone line.

The phones look and work great. They are easy to use and my staff loves them.

I didn't know there were so many more options to help manage calls and messaging. I really like the ease of use and options for usage.

I appreciate the snippets, I say a lot of repetitive things and this helps greatly.

I also l love that we can send and receive text messages through the software. The fax feature is really easy and I no longer have to walk to the fax machine.

Yealink phones are hard for people to use. Some came broken and service rep did not replace, he ignored us.

The reports are extensive and if you find that they're lacking in anyway you can either build your own custom reports or request it be done for you by their excellent support staff.

Excellent, Highly recommend great platform and great people to work with.

Good, learnt lots about it and find the report i need when i need it and managed to see real time results to help with this.

Great overall experience and relationship with our Account Manager and the Support teams. The product developments and updates makes MC a game changing solution that we could happily recommend.

Clunky and difficult to use more complex features.

Operationally really good, excellent support staff - easy to on board and deploy.

I have worked with Max Contact as an engineer and PM for over 10 years and rate the service provided top notch with great relationship with account manager and the support/project functions.

Out account manager Nigel is always readily available if ever needed. Support staff provide a first class service on getting a quick turnaround on getting a resolution on any concerns.

Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of.

In the past when the system has been down it has affected the business across all campaigns and in return affected the clients and agents costing the business a significant loss of revenue.

Brilliant Solution from an evolving provider. A passionate team behind the scenes.

Happy with service and support so far and look forward to see how we can develop this further.

Really good, appreciate the dialler capability and ease of use for agents.

Overall functionality and ease of use is the most popular standout feature of MC.

US Dollar

Your office is now available wherever and whenever you need it. With Mango Voice's enterprise-grade, cloud based, VoIP phone system, you can stay connected to customers, patients, and team members through great features like, Call & Text from your business phone number, Auto Reply SMS, Automated Missed Call SMS, Webphone Access and many more. 

Mango also integrates with your favorite PMS or PES, providing powerful tools like ScreenPop, Click 2 Call, and Smart Call Routing. If you have any questions about your Mango service, call our U.S.-based, in-house customer support for unmatched, old fashioned customer service. Call directly, text, start a live chat, email us, or even message us on Facebook or Instagram. Whatever is most convenient for you. Mango is here for you.

LongDescription

Call Transfer

Online Voice Transmission

Customizable Reports

SMS Messaging

Employee Directory

Voice Mail

Communication Management

Call Recording

Call Logging

Call Disposition

Call Routing

Mobile Access

Customizable Caller ID

Call Reporting

Call Conferencing

Caller ID

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Fax Management

Chat/Messaging

Contact Database

Call Tracking

Call Monitoring

Third-Party Integrations

Callback Scheduling

Automated Attendant

Automatic Call Distribution

Call Center Management

Call Tracking Metrics

VoIP Connection

On-Demand Recording

Visit us @ https://mangovoice.com/pricing for more pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

Mango Voice

Pound Sterling

MaxContact is an omnichannel contact center solution that is designed for businesses across different sectors including BPO’s, financial services, utility providers, and more. Supporting inbound and outbound operations, MaxContact ensures that businesses have access to all the features they need in order to succeed.


MaxContact's highly configurable IVR can automate processes for inbound channels such as payment processing, CRM lookups, and agent/caller matching. For outbound operations, MaxContact's predictive dialing algorithm automatically manages calls throughout the business day so agents can focus on calls that matter. Omni-channel capabilities allow agents to manage customers across all available channels, allowing them to handle a number of interactions at any one time with push/pull functionality. 


Features include drag and drop scripting, IVR automation, campaign management, predictive dialing, quality management, workforce management, intelligent reporting, business analytics, and real-time dashboards.









Real-Time Analytics

Pre-recorded Messages

Quality Management

Surveys & Feedback

Multi-Channel Management

Lead Capture

Performance Management

Activity Tracking

Shift Swapping

Real-Time Monitoring

Sentiment Analysis

IVR/Voice Recognition

Variable Workforce

Agent Interface

Timesheet Management

Auto-Dialer

Blended Call Center

Categorization/Grouping

Customer Database

Integrations Management

Collaboration Tools

Automated Routing

Natural Language Processing

Labor Forecasting

Sales Trend Analysis

Progressive Dialer

Data Import/Export

Call List Management

Self Service Portal

Text to Speech

Contact Management

Customer Experience Management

Outbound Call Center

Answering Machine Detection

Lead Management

List Management

Skills Tracking

Survey/Poll Management

Audio Capture

Compliance Management

Real-Time Data

Call Scheduling

Performance Metrics

Inbound Call Center

Data Security

Call Scripting

Phone Key Input

Multi-Channel Communication

Queue Management

Social Media Integration

Real-Time Notifications

Language Detection

Time & Attendance

Multiple Scripts

Workflow Management

Predictive Dialer

Email Management

Campaign Specific Caller ID

Budgeting/Forecasting

Time Off Management

Visual Analytics

Employee Database

Predictive Analytics

Automated Scheduling

Real-Time Chat

Interaction Tracking

Manual Dialer

Multi-Language

Alerts/Escalation

Real Time Reporting

Chatbot

Compliance Tracking

Power Dialer

Reporting/Analytics

Automatic Transcription

Monitoring

Employee Scheduling

Online Time Clock

Voice Customization

Web browser (OS agnostic)

Please contact MaxContact directly for pricing information.

Mango Voice vs MaxContact

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons