Increased visibility or work requests, improved efficiency, etc.

Top quality product. A++ Very easy to use user portals and back-end admin software. Doesn't require you to be a communications expert or engineer to figure it out. AND, whatever you can't figure out, their amazing Enterprise Support staff can...and they do so rather quickly. They are truly amazing. A++ customer service, very knowledgeable ' available support staff. Our Account Rep is extremely professional, friendly, attentive and responsive. When switching from 8x8 to Nextiva, we did some pretty extensive software and service comparison testing against much larger companies that supposedly offer "high tech solutions", and "superior service" and Nextiva has come out on top each and every time. I seriously love this company and their products.

The experience has been excellent and did I mention their Amazing Support!

From the moment we discussed our business needs and use cases with the Sales and Account Management team to the implementation and support teams, we have been thoroughly impressed with their product and how it works. They have amazing support and they made the selection process and project a rewarding experience to this day.

Not having found Nextiva sooner to switch to.

Its been like walking across the Mojave desert barefoot.

Nothing. not a single thing... it's all glitchy

The lack of flexibility, for example, I have 6 active users and 15 licenses, as of a year ago only 6 users are active and I can't downgrade to the actual amount of users (Overpaying) for the service, and the contract terms are abusive. Cannot miss mentioning their "customer care" group is just rude. When I delete and add another employee the process is bogus if I wanted that agent to have call recording, after assigning manually this feature, I have to call the contact center to get assistance from them to be able to actually listen to the calls on the "recorder" platform... Yes, it's a separate deal, and it's super buggy! Sometimes call forwarding works...Sometimes... Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months. The Price is too high compared to other market solutions that offer the exact same service with better Software and support.

My overall experience with Nextiva has been excellent. From the purchase to the integration and on a daily basis in the weeds when being put to good use.

I love the ability to manage contacts. It makes everyone day much easier having all of our contacts shared in one easily accessible location. It saves us constantly from connections falling thought the cracks, anyone in business could certainly appreciate that.

I have yet to come across and features that i dislike or that i cant find a new use for.

The ease of use for those employees that are not tech savvy. The pricing is less than what we paid for the previous service, and the features are more advanced with Nextiva.

The process of licensing new people reuires a call into customer support. I would like to be able to do that on the portal.

Good the support is great . Get issues resolved quickly.

Call Flow to many groups via automated attendant.

Could use a few more reports. Other than that it works well for our company.

9/10. I like almost everything about this app and made my job easier while I'm trying to schedule any appointments.

Easy to use, I can download it on my personal laptop, and allows me to work from home, am able to reach out to my coworkers, tenants, clients, and technicians.

There are some bugs...Sometimes I want to leave a msg but it automatically changes to another phone number. I'm sure this will be fixed soon.

Excellent customer service for the most part but the manager who replied to my emails once did not reply back or call me back and I had to call at least 3x to get this matter of our cancellation resolved. I would like to commend [SENSITIVE CONTENT HIDDEN] though as he went above and beyond.

Excellent customer service and you may reach someone easily. I especially appreciate [SENSITIVE CONTENT HIDDEN] help today closing our account.

My Assistant set this up in 2018 and we fulfilled a 2-year plus contract then was charged a significant cancellation fee because we switch and I did not know contracts automatically renewed. That was really a bummer given that my store was closed for 3 months and lived on grants and loans but I do not know what they're going through so maybe they needed these fees for survival as well. They were reasonable enough to cut it into half. So I did not use the phone much but I did not like that the contract automatically renewed and was subject to a hefty cancellation fee.

Advanced call routing significantly improves customer interaction management. In-depth analytics provide valuable insights for strategic decision-making. Excellent CRM integration streamlines communication processes.

The interface can be complex for new users. Mobile app lacks some desktop functionalities. Customization options for call flows and IVR could be more flexible.

What I have liked most about Nextiva Is the ease of use, functionality, and integration capabilities.

If I could list anything negative about Nextiva It would have to be the calendar functionality.

We’re seeing double digit growth on last year’s numbers. Without sounding too over the top, this system is pretty amazing. It’s definitely helping us manage our team and understand the importance of key metrics and driving positive behaviors. The dashboards are great training tools and managing a large team we have to be on top of everything or it can get out of control fast. 2019 will be a record breaking year if we keep going the way we are. It’s exciting times and it’s great to know we have a system that’s actually helping us achieve our goals.

We were so happy when we found Nextiva. They offer a service and products that really solve our key problems. We struggle with keeping our team on task and motivated, it’s a communication thing. We need to be able to put the goals and tasks up and track everyone towards the company targets. It’s hard with a large team and lots of different personalities and levels of experience. With our new Analytics platform, we can share how things are tracking and it’s keeping the team really focused and on task. We love it and the results are pretty amazing too.

We had to do a lot of work to determine which were the correct metrics to drive the right behaviors. We were warned it’s easy to just say one thing is “the goal” but then people don’t always behave well. You have to achieve the goal the right way too, or you could hurt the brand and the business long term. With our business being second hand car sales, we already have a challenging reputation. We got there in the end but it took some time to work out how to frame the numbers to get the team working together.

Nextiva VoIP is a huge improvement on our old system and has enabled us to better communicate internally and externally as an organization. Once we have adapted our team to the system more, training etc. then we will see even more benefits. It’s just the beginning for us!

Nextiva VoIP has a great offering that’s affordable and flexible for various types of businesses, we have seen great success with their VoIP platform and the team really enjoys all the features and capabilities they now have.

Prepare for change with this system. We are experiencing some pains from implementation as it’s brought to light a lot of process and team challenges we were not previously aware of. We now need to deal with these issues.

We were having issues with our auto-attendant. For whatever reason the dial numbers and lines were not connected properly and so customers were being directed to the incorrect lines. This had been going on for a few days before we realized it. Called into the support department and was able to reach someone right away. I spoke with a gentleman named Chris. He was very good-mannered and showed me how I was able to make the changes myself. The issue was fixed quickly and our auto-attendant was working perfectly and has been since our call. I had a few other questions for Chris and he was very patient and nice about answering all of them. He also gave me some extra tips on how to manage our network. It is always nice to know that you have a real person on the other end of the phone that can assist with anything you need. Needless to say, it was overall a great customer service experience.

The customer service is outstanding. They are attentive, patient, and very friendly. The service has worked great and we are very happy with everything.

Only hiccup was with our auto-attendant, however, it was fixed in a short period of time.

The Nextiva team were amazing to work with, they made sure we had just the system we needed, they took us through requirements, implementation and training to ensure we had what we needed. The team has been able to hit the ground running and we’re already seeing loads of positive outcomes. It’s a big turnaround from our old system.

Our team had been struggling with the old system for a while and now we’re with Nextiva we’re really well set up for the coming years. Not only that, we are also saving money!

Our set up was quite a complicated ordeal and it took a while for us to understand and then plan out what we needed. However, the Nextiva team were very helpful and worked through requirements with us so that was amazing.

I would highly recommend considering Nextiva—both for VoIP and NextOS. They have solid systems, good support and they make it easy. They know the challenges of a business and they work to address those. They make it easy to say yes and we’re very happy we did.

this was the best decision we made all year. NextOS is a huge advantage creator for us. We’re going to smash the competition over the next 18 months as we have so much more data and insights to inform our work.

Nothing I can think say right now. The technology is amazing, the staff are helpful and knowledgeable. We’re live and the team are trained and starting to utilize the tools. It’s a dream roll out!

We found the entire process with Nextiva to be very effective and they fit well with the ethos of our organization, which is always to be customer centric. We felt they listened well and took care of all our concerns. I think they have a solid business model and I expect they’ll continue to excel in this arena for years to come.

The Nextiva CRM is making life much easier for our analysts. They are able to query the database without any technical support. It’s much more graphical and friendly which means they save time when developing reporting and presentations for senior leadership. It’s really just streamlined this whole side of the business.

There are very few downsides to technology that makes things more efficient… nothing really comes to mind.

I really like the ease of set up and use of the system

Maybe just the learning curve of learning any new system

One thing I like about Nextiva's VoIP call center is that it allows businesses to communicate with their customers in a seamless and flexible way

Honestly, I can't think about something I don't like

Love the new system. It’s making my job a lot easier which means I can support the team better. I can deliver more reporting and this in turn makes decisions happen faster. It’s worthwhile looking at if you use a lot of data and have resources allocated to this effort.

Nextiva’s Analytics Platform is amazing. It’s intuitively designed and gives you real time analysis and insights. It does a lot of the leg work an analyst would usually need to do and allows them time to focus on the bigger picture.

It’s not complex at all to even set up for a large complicated organizations. You should give it a try and see how good it really is.

We had an issue with our service and had to call Nextiva. We spoke with a gentlemen from support. He answered all of our questions, and was able to figure out why our issue continue to happen on a weekly basis. He gave us some suggestions on how to improve our service that we didn'#191;t believe were possible. Talk about great service, he stood on the phone with us for two whole hours.

You can track your agents sign in and out and also add unavailable codes to see what is taking them away from them desk. This also allows you to see your staffing needs as well as what your clients are looking for.

The set up was very difficult, even with an implementation manager. To make changes to the system you have to login to multiple places and making adjustments is quite cumbersome

The sales process and especially the executive sponsorship and routine "check-ins" show what a class act this organization is and how much they care about giving the needle for a new client. They truly want and earn raving fans.

Most sales folks like me feel like phone systems are really all the same...pick up the phone and dial...no big deal. However, when we installed Nextiva my perception of what a phone system really can do has certainly changed. Nextiva's tech support, the interface, call monitoring capabilities all exceeded my vision of what a system should deliver.

Nothing. Phones cut out, they dont help with anything.

Everything. Customer for over 5 years at 300+ per month and they treat us very poorly. We will be looking for new provider asap/

Ease of communication was my favorite. It almost reminded me of AOL instant messenger when I was younger. Love it!

I love the chat software and how I am able to communicate with my coworkers in other parts of the building.

I can't say that there is anything I don't like about this program. I have found it to be an excellent tool to use in my role as a receptionist.

I've only had this product a short time and I like that it offers 3 numbers for one price... the fact that I can conference with my team in a group chat and share my screen is a really great feature. I have not checked to see if it integrates with my CRM... I'm hoping it does.

I like that I can have it ring my mobile device if it's unable to be answered from my default location. I like that I can have the calls forwarded right-away too. I have not used the "transfer call" feature, but I like that also. I like that it offers "business hours" of operation to be on or off... have not figured that one out yet.

It's a bit "busy" when it comes to call routing... not as easy as it appears on the videos. I am an avid BlackBerry user, have been for several years. I don't like that fact that there isn't a web-based app made for devices that aren't iOS or Android.