I could go on in paragraphs to describe how terribly they've been handling our issues over the last year.

In my role I have metrics to hit using ISDC, and when i'm unable to do that because of functionality problems it is frustrating.

Good for automated intelligent telesales, allows for segmentation and predictive modeling.

The ability to communicate in many ways, change the pace, set automatic commands, and integrate with a CRM tool.

I enjoyed how quickly this organization added features to their Playbooks product. They make it easy to reach out with suggestions of how they can do better.

With the chrome plugin, there are often issues with the functionality that can be frustrating. Sometimes its a Chrome issue, sometimes its an SFDC issue, sometimes its an ISDC issue.

Very user friendly and easy to set up plays and email templates. The prerecorded voicemails is an amazing feature.

Has a good concept to automate and remind the inside sales rep on their day to day activity running outbound campaigns. Has good features (if they work) and an intuitive interface.

Great integration with Salesforce, allowing one to make numerous calls with ease and speed.

The playbooks feature is really cool and a great idea, when it works. It makes it easy to stay on task and be efficient.

I love InsideSales.com platform. I recommend it to anyone trying to rocket their sales.

We have almost 20 users and that's amazing that they handle our account this way. Will definitely be looking for other Dialer and Inside Sales tools.

I've combated this issue with support more persistently over the last few months and they've been providing terrible follow-up.

It's difficult to manage and migrate leads from team members who leave, and the enrollment options could use some more visibility.

However, this is a high bar for inside sales now because my entire team has lost faith in your product. Inside sales has failed to provide a basic level of service to us as a customer.

The ability to design plays that suite the needs of current campaigns. Setting up the auto emails and reminders to pick up the phone make it easier to turn basic conversations into real pipeline.

This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive.

Talkdesk is fairly easy to use and offers a significant amount of customization and robust functionality. The user experience is quite intuitive and overall it operates consistently.

For it is the best in its field it is definitely above other software of the same kind and its price is quite affordable for the work it does.

The ease of use is great - there is no time needed to train new staff, you can log in and start working/calling straight away. The integration with CMR was easy too.

I love talkdesk and would recommend  it to my other friends in similar companies that I am in.

An amazing app with the best customer support out there. Their team is excellent.

There are some features that cannot be customized by the end user and must be modified by support personnel, this can be frustrating at times.

Having a dashboard so visibly appealing and easily usable is fantastic.

When listening to recordings, the caller and agent voices go between 2 speakers on the headphones and its a bit irritating.

What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce.

I really enjoy talkdesk's admin panel,  it is very easy to work with and their support is amazing.

TalkDesk took me from 4 independent systems into one. Not only did it provide an improved end-user experience but it improved efficiency significantly which has directly lead to FTE savings.

Love how easy it is to use and the fact that its easy to go back and listen to the calls that are recorded, as well as easy to share.

Ease of use, integration with Autotask, Slack and Infusionsoft, click to call feature, value for money.

It has good customer service and the software is certainly user friendly. Its simple compared to other software and systems that we've used.

I love the ability that we can integrate Talkdesk with Zendesk. This makes documenting tickets significantly easier.

Excellent application for the business case that it serves. Most importantly, the support is fantastic.

Talkdesk is easy to use and grow with as a business. It has some amazing features that streamlines workflows for our team.

The ease of use of Talkdesk is the best. It is very user friendly and easy to navigate different functions.

Simple to use, many settings to get the best IVR, simple Salesforce integration, powerful custom object in Salesforce.

Talkdesk offered us the perfect solution where we  received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.

Its hard to toggle between web & widget mode and an error often occurs. I think the app gets confused about what I'm trying to do.

There are some bugs that come up every once in a while that are sort of annoying.

I hate having to click more than I need to just to make a call, and it burdened me when I was trying to power down my list.

Sound quality is superb and I love how straightforward/easy it is to interact with the interface.

I think it is the best company out there because they do it right and clearly see their employees as assets.

So I've had a few times where clients try to call me but talkdesk on its own went offline without notifiying me and I missed the calls.

Good product, always improving, good customer service, easy to rollout and administer.

While I would like to see some changes to StudioFlow and other Administrator functions TalkDesk still offers one of the best VoIP systems currently available for the price.

I like the ease with which I can manipulate the reporting dashboard. I appreciate the fact that I can customize it to fit my needs.

The best feature for me is the Salesforce integration.

We love the ease of use and reliability of the software.

I like that this software is easy to navigate and I usually have a reliable connection with whomever I am on the phone with.

The inability to add a call on the other line without it being a transfer, the inability to access settings while in a call, inability to add notes to a call while doing a warm transfer.

Reasonable pricing model that supports our needs.

US Dollar

Playbooks is sales engagement platform that utilizes AI to assist strategic sales teams in targeted selling. It allows users to create engagement strategies for phone, email, social, SMS, and video. These engagement strategies include alerts, templates, tracking, and sales guides. Automated sequences reduce time spent on redundant administrative tasks in order to simplify the sales process and reduce wasted time in a sales representative's day.





Playbooks produces customer scores to identify the prospects who are most likely to engage and buy. It provides representatives with data on customer behavior and helps to clean up bad CRM data. It includes robust reporting functionality in order to track a business's key metrics and identify the effectiveness of selling techniques.

LongDescription

Engagement Tracking

Content Delivery

Call Transfer

Forecasting

Lead Capture

Performance Management

Activity Tracking

Sales Pipeline Management

Sentiment Analysis

Strategic Planning

Auto-Dialer

Lead Distribution

Communication Management

Call Recording

Calendar Management

Goal Management

Call Management

Sales Trend Analysis

Demand Forecasting

Call List Management

Lead Generation

Email Templates

Contact Management

Content Management

Lead Management

Email Marketing

List Management

Sales Reports

FCC Compliance

Call Scheduling

Performance Metrics

Data Discovery

Benchmarking

AI/Machine Learning

Workflow Management

Email Management

Video Support

Campaign Specific Caller ID

Predictive Analytics

Modeling & Simulation

Data Blending

Business Process Automation

For Sales Teams/Organizations

Dashboard

FTC Compliance

Reporting/Analytics

Prioritization

Lead Qualification

Call Monitoring

Campaign Management

Sales Forecasting

Prospecting Tools

Data Management

InsideSales.com software is highly customizable—a product expert will contact you to discuss a specific proposal tailored to your needs.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

Playbooks

In Person

Live Online

Webinars

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) and skills-based routing, callers are routed to the agent who is most qualified to meet the needs based on customizable data.


Talkdesk displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time so they can personalize their conversations. The system automates tasks so a new profile is created whenever a new contact calls. When a call is missed, Talkdesk sends an email containing call data, a voicemail recording and a transcription. Managers and agents are also able to make data-driven decisions with call monitoring, call recording, and real-time and historical reporting.


The system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify. Price is per rep per month. Support is offered via knowledge base, email and phone.



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