We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs.

Customer service has been exceptional. And they seem to be legitimately receptive of feedback, which is a great sign.

It was confusing setting the work hours. I was expecting to set the time i was at work.

Some of the employees have difficulty having the spoke phone ring on their phones. But this could be user error.

Your business network entirely on mobile. Clean and easy to use interface.

Spoke Phone have been great. The customer service is excellent and the price is fantastic, especially if you make lots of calls.

LOVE THEM LOVE THEM LOVE THEM. Value and options for the dollar cannot be beaten ... customer service is superb ... they've won a loyal fan for a long time.

You can expand/trim your team instantly. Great concept, I'd work for these guys because I love the technology so much.

Rich feature set with lots of additional options to add value. Integration with many third party services (such as CRM).

Would highly recommend to anybody who values a remote or out of office workspace, a rich set of features, and allowance for flexible user arrangements.

Bit confusing during set up with an auto-attendant but understand it all now.

Simple to implement, immediate benefits. Rapid rollout, and clever use of tech to provide convenience, privacy and efficient communication.

Transfers can be a little fiddly, we are on cellular service as our wifi is terrible.

Spoke phone is a fantastic product that has allowed us to consolidate our entire work network to mobile, and future proof our business communications. Interface is clean and easy to use.

Customer service outstanding. Response has been quick and very helpful.

Rep in customer service is fantastic. She is very efficient and knows the back end of the system well.

Somehow it does all of this at a very reasonable price with excellent customer service.

The whole process was bad from start to finish.

We like the ability to transfer calls to each other.

Just remember to update your Automated message, as some customers ringing back complain about it sounding suspicious as the name of the company is said in a robotic voice.

Very easy to set up, and the support is fantastic.

SpokePhone is the perfect solution to any small business.

The customers have no idea that I am sitting on the beach chilling.

I like that it's very user-friendly and simple. Updates are also very great - they listen to what the customers want and make the improvements with them in mind.

Feature packed with many options to customise. Fantastic support and fair about allowing you to use on trial longer until you are sure you want to implement a change to this modern platform.

They are always online and super helpful. The system itself is also really easy to use and amend as you need it to.

I also like the fact that this software is able to cross the borders between different team members no matter where in the world you are. Customer support is also superb and very friendly.

The reports are extensive and if you find that they're lacking in anyway you can either build your own custom reports or request it be done for you by their excellent support staff.

Excellent, Highly recommend great platform and great people to work with.

Good, learnt lots about it and find the report i need when i need it and managed to see real time results to help with this.

Great overall experience and relationship with our Account Manager and the Support teams. The product developments and updates makes MC a game changing solution that we could happily recommend.

Clunky and difficult to use more complex features.

Operationally really good, excellent support staff - easy to on board and deploy.

I have worked with Max Contact as an engineer and PM for over 10 years and rate the service provided top notch with great relationship with account manager and the support/project functions.

Out account manager Nigel is always readily available if ever needed. Support staff provide a first class service on getting a quick turnaround on getting a resolution on any concerns.

Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of.

In the past when the system has been down it has affected the business across all campaigns and in return affected the clients and agents costing the business a significant loss of revenue.

Brilliant Solution from an evolving provider. A passionate team behind the scenes.

Happy with service and support so far and look forward to see how we can develop this further.

Really good, appreciate the dialler capability and ease of use for agents.

Overall functionality and ease of use is the most popular standout feature of MC.

US Dollar

Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with everything, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more.

The Problem

Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations. 

The Solution

Spoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes.

To achieve this, Spoke Phone combines the best parts of traditional business phone systems, high-cost contact centers, and leading business process automation, and has made it all easy to use on a mobile phone or desktop.

By integrating a customer’s information, processes, and automation into calls, SMS, and WhatsApp conversations occurring on mobile phones, desktops, and other devices, Spoke drives business to a new level.

LongDescription

Call Transfer

Online Voice Transmission

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

SMS Messaging

Employee Directory

SSL Security

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Communication Management

Call Recording

Call Logging

Collaboration Tools

Call Center Management

Call Disposition

VoIP

Call List Management

File Transfer

Call Routing

Virtual Extensions

Call Queues

Text to Speech

Contact Management

VoIP Connection

Audio/Video Conferencing

Mobile Access

Survey/Poll Management

Compliance Management

Real-Time Data

Voicemail Transcription

Ring Groups

Customizable Caller ID

Call Scripting

Phone Key Input

Virtual Call Center

Call Reporting

Multi-Channel Communication

Real-Time Notifications

Unified Communications

Call Conferencing

Multiple Scripts

Real-Time Updates

Caller ID

Call Screening

File Sharing

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Multi-User Collaboration

Knowledge Base Management

Reminders

Chat/Messaging

Interaction Tracking

Multiple Parties

Real-Time Reporting

Conferencing

Open Database Design

Reporting/Analytics

Contact Database

Monitoring

Voice Customization

Call Tracking

Customer History

Purchasing & Receiving

Call Monitoring

Third-Party Integrations

SIP Trunking

Activity Tracking

Live Chat

Automated Attendant

On-Demand Recording

Queue Management

Role-Based Permissions

For Cloud Phone Systems

Single Sign On

Pre-recorded Messages

Multi-Language

Security Management

Automatic User/Device Recognition

Data Security

Password Management

Authentication

Push Notifications

Mobile App

Usage Tracking/Analytics

Wireless Internet Access Control

Virtual Voicemail

App Management

Commenting/Notes

Real-Time Analytics

Real-Time Monitoring

Group Messaging

Activity Dashboard

Drag & Drop

Mix-and-match licensing allows you to buy the right license type for each user so you're not wasting money buying features some users won't use.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Spoke Phone

In Person

Live Online

Webinars

Documentation

Videos

Pound Sterling

MaxContact is an omnichannel contact center solution that is designed for businesses across different sectors including BPO’s, financial services, utility providers, and more. Supporting inbound and outbound operations, MaxContact ensures that businesses have access to all the features they need in order to succeed.


MaxContact's highly configurable IVR can automate processes for inbound channels such as payment processing, CRM lookups, and agent/caller matching. For outbound operations, MaxContact's predictive dialing algorithm automatically manages calls throughout the business day so agents can focus on calls that matter. Omni-channel capabilities allow agents to manage customers across all available channels, allowing them to handle a number of interactions at any one time with push/pull functionality. 


Features include drag and drop scripting, IVR automation, campaign management, predictive dialing, quality management, workforce management, intelligent reporting, business analytics, and real-time dashboards.









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