An amazing way to call and communicate with colleagues and customers. Great app and waiting to see the next update

Easy to handle, Easy to track calls, Not too complex regarding the break and other agents availability

Need a little improvement, latest update was a great update

2

Everytime when something requested , it takes ages for them to solve our problem,

the dailing and at times the system hangs

The phone call feature is clear, seamless, easy to understand and the calls are clear

They need to include the smoke break and short break features

its good platform, easy access , not complicated , needs some improvement, but over all its good and recommended.

* Easy to login * voice is clear* country code added by default

* When there's a call coming , the notification displaying prevent me from clicking on the call to answer* It will log me out , although i didn't logout , so i need t refresh and check connection to make sure im available

it was extraordinary and easy., it good and easy to use and helpful, needs to add chat between users and email access templates.

it good and easy to use and helpful, needs to add chat between users and email access templates.

it good and easy to use and helpful, needs to add chat between users and email access templates.

Excellent

Modern and easy to use. Anyone can take benefits form it.

It should have captures in different languages.

It was great as it gives me freedom to connect with more people

With the help of Ziwo we can call to any of the country across our globe

Sometimes it gets stuck and there is a delay in call while conversating with the other person

My experience with Zeo was very wonderful

Speed, sharpness and clarity of sound .

The sound of the phone ringing is annoying to the ear.

Dashboard is very easy to read, and I can customize the dashboard of our needs.

Mobile Application to track the call logs

the online calling has been helpful for us to cater with our agents in order to cover all calls that is being received on our side, there is no need to get a separate line for each agent, just one line to support it. all in all, we enjoyed the service, the customer service and the team assistance on us has been superb!

in line with this pandemic, the roaming calling feature has been a helpful option for us to be able to work even at home. this has helped us to keep the business running while maintaining support for our customers.

not sure if its because of our system, but i wish we can have the feature to save the number of customers, either label them from which category or department

IT's very good, i suggest it for every one that looking for soft phone for his buesness.

It's very easy to use and deploy, also its perfect to manage your agents.

It's recorded every single call and show you who received it with.

easy to use ,followed by the administrators to keep it improved

nothing , I wish if I can use it in personal calls as well if it can be used to dial numbers all over the world not only inside UAE

Perfect software

User friendly reports and customer service

After the last update there is no issues with the software

I have been working on ziwo for almost 10 months now, i like its features! very helpful for multitaskers! call clarity 10/10 easy dialer for international and local calls

ZIWO is super fast and very easy to use!

the software lags sometimes for 30 secs

Hold features, warm transfers and seeing the call history in detail.

How it lags under heavy load and the hotlines (7 Digits) in Kuwait does not connect.

Amazing

Recording and worldwide calls with cery good quality

Nothing mainly everyhting is going very well

excellent

the features that are built into the software are really amazing I think all that I need in the software or all that I was asking for during the kickoff and onboarding is available except 1 thing only

there is no disposition option in the software hope you add it shortly

Calling and connectivity is very good and tacking is also available

Calling and connectivity is very good and tacking is also available

Calling and connectivity is very good and tacking is also available

This software has several telephone communication features and it is easy to use and has a good interface

No dramback I like this software and it helps me in my professional and personal activities

Easy to use, easy to setup and easy to fix any problems

Could have better guide for users to checkout to be able to use the tool

Easy to Use Does not take long to learn Quick to load Immediate access to call recordings Easy to access all necessary stats Bug and issue free to date

Does not show the number on an incoming call so cannot confirm client details Cuts out the internet on home server

The idea of being able to call anyone from anywhere is the most amazing. The dashboard also is easy to understand.

That we can't change access from agent to another role and vise versa. Need to delete and re-create with another role.

We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day!

ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!

I cant think of anything, its very helpful and we rely on it in our daily tasks

- The friendly user Interface. - High-quality Functions. - Ease of setup. - Being customizable. - Support, knowledgebase, and documentation. - I love how it is integrable

- no middle-level user privilege between admin and user. - Add a news & updates scrollbar to the live dashboard that can be managed by the account admins to deliver urgent announcements to all agents immediately. - as it should be helpful for remote work I hope to see a feature that the agent can notify supervisors (admins) that he/she needs help. - Supervisor can't make calls in case of escalations follow-up.

Amazing solution with best support team hats off to [SENSITIVE CONTENT HIDDEN] who always supports us even on weekends

Easy Integration, easy to use, agents, find it easy to use

It was a smooth Integration, didnt face any issue