Overall, we are very pleased with Crafts, and although we have only been using it for a short period of time, we really like it's design and flexibility.

The process for billing, tracking and processing payments, and the underlying encryption and security of the information in our portfolio . Additionally, the process in managing our families and enrolments is intuitive and robust. There are still many new things I am discovering daily, but overall I am very happy with the software. It is stressful when switching over to new management software, but the support we received from [sensitive content hidden] and his team during our set up phase (we actually just starting using Crafts March 1st 2024 after initial training and rollout) was above and beyond my expectations. They are very responsive to any queries, and their support training videos are great reference resources during the initial start up phase. I would recommend their product without reservation!

None so far, meets our needs, has flexibility, and great support

[SENSITIVE CONTENT HIDDEN] and his team have been incredibly accommodating despite our exacting standards and seemingly impossible demands. CRAFTS is a pretty comprehensive program unlike anything else on the market. It is intuitive and user friendly and once you get your hands on it I can see that you can really do so much; save time, paper and reduce errors.

I love that this program is cloud based so our home child care providers can access it from anywhere with a computer, tablet or phone. With attendance now in the hands of the parents and providers there is less room for error. The interface is visually attractive and intuitive so the training is easier. We can set reminders for everything so that we don't forget students' birthdays, rate changes or providers' certification renewals. The ability to interface with Bambora to accept EFT payments has been a big help which will certainly cut down on the need for collections.

Because it is a cloud-based program and not a completely customized program there are a few work-arounds that we have to do in billing. In all fairness though, we have very unique needs that many clients wouldn't require.

We were looking for a way to move our daycare reporting and attendance and communication with parents online as well as making billing a simpler process and CRAFTS is just what we were looking for.

Some of the features have taken some time to get used to and doing so much online takes some adjustments

The product is very user-friendly, convenient, and all-encompassing. It helps us execute transactions with students' parents seamlessly. The customer service and support have been instrumental in helping us understand and take full advantage of the benefits of CRAFTS. With this software, we are able to focus less on running our school as a business and more on running it as a place of learning. CRAFT takes away all of the tedious hassles of administration.

It can be confusing at times to navigate but in moments like these, the customer service we have received has been exceptional.

Deciding on a childcare software program was a process. CRAFTS was chosen for the ease of use and the ability to have multiple locations within one program. The offsite access to information has assisted in management decision making. The support to staff and management for our many questions, training and requests has been outstanding!

Staff are continually adjusting to the way the program is designed and not how the company processes have been setup for years.