We've been using JackRabbit to manage our music school classes and student payments for almost 10 years. It's easy to use, has capabilities to process monthly tuition payments via credit card or bank account. One of the best features is the ability to do online registration. This was a game changer for us and has contributed to more registrations as people can register at any time, for example if they happen to make the decision to enroll in the middle of the night.

I'm not sure what their uptime is, but maybe once or twice a year, there will be a server outage. This can be inconvenient as we use the software to run the entire music school.

Overall, Jackrabbit Care is excellent and we would highly recommend it!

We have used this product for many years and love it—specifically the user-friendly dashboard.

We wish there were reoccurring invoicing and daily reports for children. We have to use three products as a result.

Most everything I need in one program. We have great support as well.

A little hard to learn and utilize all the features but an amazing system

Due to another business associate claiming 50% ownership, I sent my LLC, EIN, Operating Agreement, etc. to prove that my name alone was on the business. The business associate in question was the former bookkeeper who mismanaged funds. In an attempt to move forward with my business, my lawyer said that it was not an option to have this person (or her husband's) name associated with Bright Futures at all, since we would soon be bankrupt (in my name). I expressed this to Jack Rabbit and was assured several times that all was in order. However, once this former bookkeeper threatened Jack Rabbit with legal action, my account was closed in the middle of me billing. The bookkeeper and his wife had no legal right to doing this, but were simply being vindictive. Not only did this make my life very difficult, especially given the fact that I had just reopened after Covid, but it made it very difficult for my families who utilized flex spending, child care reimbursement, etc. I was not given any time at all to export information to a new software program. With this being said, the silver lining is that I switched to ProCare and they have been extremely helpful in assisting me with starting over from scratch. Going forward, if my parents require any information in the future (i.e. for tax purposes), I will give them Jack Rabbit's contact information. I believe JR acted blatantly unprofessional.

The billing component. It assisted me with accuracy and the parents were very satisfied with the process.

No loyalty/professionalism. All of the companies that I dealt with utilized the legal documents in order to exclude the former bookkeeper from my accounts, except for Jack Rabbit.

Jackrabbitt customer support is absolutely AMAZING! This is the best part of us using their system. Their ability to not only explain but to make videos on the particular issue you need help with is beyond helpful! That is the primary reason we are still with the Jackrabbit.

The absence of crucial features, which were fervently requested through their own idea portal and garnered widespread support from hundreds of schools and teachers, is deeply concerning. These essential functionalities, including an integrated store, private lesson scheduler, payment options, and other integrations, are pivotal to any school's daily operation do not exist. The "workarounds" do not work. We have to spend $$$ to use other companies to bridge these gaps. It also takes so much more time and effort, where it could easily be done in one platform.

We have used this product for years and have loved it. Everything at our fingertips.

The ability to maintain our student database and work with the data base is easy.

I wish we could search things within our classes easier

I love Jackrabbit it’s a great resource to manage student/payments/etc.

I like the ease of use and everything is on one spot!

Sometimes when I add payments to portals it doesn’t show up for my clients.

It did allow me to organize all my billing and enrollment all in one place.

The software is built to hold a lot of the business information, which was helpful. We were able to track billing and enrollment and such. You are also able to bill parents through jackrabbit, which my customers really liked. Anything to make it easier on them, they really appreciate.

Compared to other programs I have used, this one is very complex and difficult to learn how to use in the beginning. I did not find any helpful tools on how things worked so it took me awhile. And in this industry I am constantly training new people, so to be doing so on a complicated program was frustrating.

Overall a very positive experience for us.

A vital product for us in doing our work effectively.

Some features are not intuitive to understand and use.

I like the reliability of the product and how supportive the team is.

The setup and management are very complicated.

Jackrabbit Care is the place that I go to several times a day for many reasons. Our state requires all paperwork to be in a file folder in a file cabinet. Jackrabbit allows me instant access to everything. If I need a birthday, it is there. If I need to check a payment for a parent , I go to transactions. If I need a phone number, I don't have to go to the file drawer, it is at my right arm.Tax time is a breeze as I can get a statement for a parent while I chat with them. I love to see if I can top my income from the year before on the dashboard graph.It takes awhile to input all the info I need but once it is there, it takes only a moment when a child brings in their physical and I have to just add the shots they got that day. My state immunization survey used to take me hours and now takes minutes.

If I need to change a payment or payment error, it takes too many steps. I have to unlink payments for each line on the transaction page rather than being able to unlink the whole page.I don't like when I register a child and after I am done and put them in a class, I have to go back and make class changes and start all over.

We have solved parent access to registration and online payments. We need a software that gives us all reporting ability.

Customer service is great. Always looking for the best resolution. The ease of clocking out failed sign outs. The financial dashboard. The ability to give parents online access for registration and payment. Email templates. Cloud-based software has been amazing for us.

Reports. We can not run a report to show monthly discounts. We can not run a report to show children with allergies school-wide. A report with just child's name, allergy and medication or process for allergy. We can not run a report showing FTE's (Full Time Equivalent) These are some of the crucial reports needed for the best management for our school's productivity.

Overall this is a good program I would recommend to small centers.

Good program for overall, administrative management of a childcare center. Useful for tracking student accounts & attendance, staff attendance-making payroll much easier than hand written time sheets. Family & staff email function is very useful, particularly when immediate communication is crucial such as for medical alerts and weather related information. Interface with website for registration is invaluable. Parent interface very useful to decrease time spent on the phone regarding administrative concerns. Wait list function very helpful.

Schedule function is quite rigid and does not accommodate things such as field trips, special programs, etc. Can only input classes. Requirement to use World Pay for credit card processing very expensive. Would like to be able to shop for a better program to process credit card payments.

On top of all of the excellent features which far outweigh the issues we have had, Jackrabbit's customer service has been amazing. The staff are quick to respond, take your feedback or questions into consideration at all times, and are honest about their ability to make changes within their system or about how to proceed within their system.

We selected Jackrabbit over the other products that we researched primarily because of the Agreement Text feature. This featured streamlined our registration process, and parents love the fact that almost every element of the required paper work for enrollment can be completed online.

We wish there was more flexibility with the way the class schedules have to be completed. Our program has offered a great deal of flexibility to our families and it is very hard to customize this in the class/day schedules that we created in Jackrabbit.

It was so nice to be able to move all our registrations online. Easier to track data... but there's a learning curve in figuring out the exact search parameters to access that data! But customer service is amazing - they are easy to reach and quick to help!

It is very comprehensive with lots of options for customization. It is easy to get up and running with some features, and then add in more as you go. They have phenomenal real person customer service. They are so easy to reach by phone or on Zoom.

There are so many options to customize, that it can be difficult to find the data you want. (E.g. one drop down menu has the wrong option selected, so you get no results.) It isn't very intuitive. More i information buttons with better explanations would be helpful. Pre-loaded Favourite search options would also help.

Ive tried several times to speak with someone over the phone for training and technical assistance but I always get forwarded to the billing department which makes no sense. I've used Jack Rabbit in the past for Red Cross babysitting classes and the platform worked well for that but whoever chose this platform for a large child care center had no idea that it is completely non compatible with child care administrators.

Product is not easy to use when it pertains to child care centers. We have to use TWO other programs to manage the school due to the things Jack Rabbit doesn't provide in reports etc.

The software was clearly not designed with child care centers in mind and does not work well for what we need in reports for licensing.

Jackrabbit is very easy to use. And if I have problems, I simply search in the help bar or start a chat.

Jackrabbit was an easy choice when switching to a new database. The easy of use and integration is great!

There are a few features that I think could be more easily accessed. It is sometimes difficult to find a report that I want.

This software allows me to run a nearly flawless after school program here at Riverview Charter School by making access to all of the information for the children and the school available and easy to manage.

What I like most about the JackRabbit software is the ability to customize it to meet the needs of our school and our program here at Riverview Charter School. It makes creating classes seamless, makes scheduling easy, and billing is practically effortless. And that is just the software itself--my experience with the staff behind the software has been incredible, as well!

There are a few areas that I would love to see improve, namely with the billing areas. In the same way you copy classes, I would love to be able to copy the same billing information from the drop down lists to related siblings. For example, if Suzie attends the after school program on Monday, Wednesday, and Friday, then (most of the time) her brother, Max, is attending those same days. When I go to do billing, I would love to be able to charge Suzie for those three days and then, with just another click or two, have the same thing for Max. In this way, there would be less typing and clicking and would shorten billing time!

We have had a great experience with the staff and customer support. Our client information has been safe and secure. And it has made programming easier from a payment perspective.

Jackrabbit is user friendly and easy for a novice computer user to pick up. Our staff has flexibility in their level of use, but are able to expand as needed.

Overall, the software is great and we have been using it for three years. Ideally, we would love to have something that is mobile friendly for our parents on the go.

It good to access anywhere. Quite user friendly.

Parents complain about the statements and how they read. They find it difficult even if I put in a specific date I'm glad to see that you can print the child's info sheet from their profile. It would be easier if the information came directly up on the screen instead of the steps you have to take

A lot of information gathered and organized in an easily retrievable and usable format.

Great for tracking staff hours for payroll, great for check in and check out of children and ability to access information regarding attendance. Parent portal for payment and account information very useful.

Use of the calendar and displaying staff schedules etc. not functional at all for us due to the rigidity of the format.

The product is easy to use and easy to understand. It offers many options, is flexible enough to customize to our needs and is forgiving enough when learning the program and software.

Some of the features like email design is a little out dated, but it works with the simplicity of the program software and allows for customization.

Customer support is fantastic. Live help when needed. Quick to respond to customer needs with effective updates.

While most of the program is intuitive and easy to work through, there are areas that are harder and more awkward to easily work through. Many of these have been effectively addressed by the company, and I look forward to improvements as we move forward.

I really like the Group PIN feature as well as the “Who’s Scheduled to be Here” printout. The ability for parents to pay online is a great addition to our center

Entering varying schedules is quite tedious. Also, there are very few editing options, so if you make a mistake, you have to delete and start over.

would prefer to NEVER use it again

It is WAY TOO DIFFICULT to use. There are a couple dozen categories to fill out before I can get to what I need. I only need to look at my class roll, send out emails to my class and see who comes which days. So far I have not figured out who even comes which days because it's too complex. I could not care less who has which kind of phone number or many of the other questions that are filled out.

the amount of useless categories is overwhelming and completely unnecessary