They go above and beyond to satisfy their customers. And their support in these crazy Covid times as been priceless, supportive and amazing.

What I like most about CloudCall is how user friendly it is. What I LOVE ABOUT CLOUDCALL, is there amazing customer service.

This software and UI is horribly clunky, slow and a burden to attempt to navigate through constantly.

This can make it a struggle to place calls out and/or recieve calls. Click to call sometimes stops working as well.

Their Tech Support Team is terrible. From the very beginning with the onboarding to every day issues, they are unresponsive.

It is antiquated tech over at Synety. And no API's to other softwares.

Cloudcall is probably one of the best cloud based products I have used. The call quality is excellent, it's simple, dependable.

It's very easy to install and easy to use in that you can now click on the phone number shown in Bullhorn to call a candidate rather than having to type the number on a dial pad.

The phone app is great, you can use international alias numbers which is very useful for doing business internationally.

Save a tremendous amount of time when high volume dialing.

I love that the callerID pops up so quick, its conveniently on my desktop and not just on a phone. Its easy to find people, and its easy to transfer/forward calls.

Seamless system, I have not had any connection issues since I began using this product. Easy user face to navigate as well.

The best part is about their technical support team, they are very responsive and helpful, always provide good suggestions and follow up. I am very satisfied with the product and service.

The ability to monitor, whisper and barge on calls greatly helps when training new staff and during call quality checks, both remotely and in the office too.

The cons above are really the reason we left but a terrible experience leaving Cloudcall as a provider.

We used CloudCall integrated with SalesForce. It made high volume dialing easy as one click.

It's embedded perfectly into Salesforce. You can log and mark all calls seamlessly.

As mentioned before if there are ever any issues they are resolved quickly and efficiently.

The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever.

But the issue of lagging and choppiness drives me crazy on a day to day. If management didn't force us to do so, I wouldn't use CloudCall.

Frequent dropped calls, outages, headset issues, and finally - all of our numbers have been showing up as spam or scam for a month with a fix promised and not delivered.

It has a great integration with our Salesforce product. Easy to maintain and config.

Great software system and syncs with our CRM system perfectly.

This causes many awkward pauses and a lot of talking over one another. I had the connection rerouted from my wifi to my cell, so I'd only be using the cell network, but the problem persists.

The software is easy to use and great access to all features and capabilities of the integration.

Cloudcall is great that it integrates with Bullhorn and inserts calls and text messages right into our client/candidate records.

I was told by management that the price was a bit high, which is why we ended up switching to a different product before coming back. So I guess I could say I don't like the price.

I used CloudCall every day to reach out to candidates. I have had a good experience and find the 1 click calling saves a lot of time.

The support team is excellent. I've had many pleasant correspondences with them and they truly do try to help.

We can't wait to get out of our contract with Cloudcall. Unfortunately, despite our unhappiness they are refusing to let us out early so we're stuck.

Great product, low maintenance and easy to use.

The UI is very good and it provides clear reporting and billing. We regularly use this for SMS, Email marketing campaigns.

It's a great tool for marketing purposes, but they should improve on the response time on issues raised.

The best thing about Infobip is its customer support and service. They help in integration and other required process.

It was to prevent spam but it felt too restrictive. Additionally, the 2FA options to login to their portal is only via text message SMS, without the option to authenticate via OTP.

My overall experience with Infobip is very good. I'll recommend this to everyone.

Amazing coverage with an easy to understand API.

Their reporting is better than most others, with a wide range of filters to select from. You can also schedule reports to run regularly, such as every month, and have these emailed to you when ready.

Sometimes getting setup was a little tricky, as we needed to verify each sender ID before we were allowed to use this.

US Dollar

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster.

Let data drive your business
Capture data from your communications, surface key insights, and automate key workflows. Saving time, increasing efficiency and profits.

Get more control
Keep everything in your CRM and see how your teams are doing from anywhere.

Boost productivity and profits
Make more placements, close more deals, get more done faster, with Click-to-call, Power Dialler and Automated workflows.

Be a team, wherever you are
Working on the go… everyone’s doing it. And with CloudCall, you can do it without sacrificing the quality of your work. We designed our platform for busy teams on the go, so you’ll never miss a connection, and all activities will be synced to your CRM records, no matter where you are.

With the deepest and most advanced integration in the market, we bring people and technology closer together. 

CloudCall. The closer the better.

www.cloudcall.com
sales@cloudcall.com
Boston, MA, London & Leicester, UK, Melbourne, AU

LongDescription

Real Time Analytics

Call Tagging

Softphone

Access Controls/Permissions

Activity Tracking

Employee Directory

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Blended Call Center

Call Recording

Call Logging

Calendar Management

Customizable Fields

Collaboration Tools

Local Caller ID

On-Demand Recording

Call Center Management

Progressive Dialer

Data Import/Export

VoIP

File Transfer

Call Routing

Recording

Contact Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Outbound Call Center

Mobile Access

Real Time Data

Inbound Call Center

Ring Groups

Call Scripting

Phone Key Input

Hotkeys

Call Reporting

Queue Management

Multiple Scripts

Predictive Dialer

Activity Dashboard

Computer Telephony Integration

Multi-User Collaboration

Knowledge Base Management

Telemarketing Management

Real-Time Chat

Chat/Messaging

Interaction Tracking

Manual Dialer

Multiple Parties

Real Time Reporting

Power Dialer

Reporting/Analytics

Contact Database

Monitoring

Employee Activity Monitoring

Call Monitoring

Archiving & Retention

Campaign Management

SIP Trunking

Online Voice Transmission

Automated Routing

Multi-Channel Communication

Unified Communications

Call Conferencing

Call Tracking Metrics

For Cloud Phone Systems

Automatic Outbound Dialer

Commenting/Notes

Call Transfer

Surveys & Feedback

Caller Profiles

Performance Management

Customizable Reports

SMS Messaging

Real-Time Monitoring

Workflow Configuration

Single Sign On

Communication Management

Call List Management

Self Service Portal

Call Queues

Performance Metrics

Call Center Integration

Role-Based Permissions

Real-Time Notifications

Workflow Management

Real-Time Updates

Caller ID

Alerts/Notifications

Reporting & Statistics

Service Level Agreement (SLA) Management

Conferencing

Remote Access/Control

Call Tracking

Remote Support

Customer History

Visit cloudcall.com/pricing for more information on pricing, or contact the CloudCall sales team for a custom pricing quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

CloudCall

In Person

Live Online

Webinars

Documentation

Videos

Infobip omnichannel ommunications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention.  

CloudCall vs Infobip

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