All Backupify Reviews
1-25 of 28 Reviews
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Paul
Verified reviewer
Primary/Secondary Education, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Easy to manage, reliable backups to the cloud.
The sales staff were knowledgeable and friendly. It was very easy to setup and use, and has worked very well.
PROSConforms to all the data security standards, Reliable, and easy to use.
CONSI have no complaints. The product works well.
Reason for choosing Backupify
I had used Spanning in the past, it worked well, but had some issues with purchasing and renewal of system. I liked the presentation and the support I received from the sales staff at Backupify. Also, their pricing policy.
Travis
Construction, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Backupify
I couldn't be happier with the product. While there's some room for improvement, the overall experience has been tremendous, and their support staff is right on top of things with an answer for me the one time I called in with a question.
PROSI love that the interface is extremely easy to use, as well as it's reliability. Having the ability to go back months or years to grab a file from a long departed employee is incredibly helpful
CONSI'd like it if there was some emails or alerts if there was an issue backing up. Backupify does try again on the next cycle, but it would be nice to know if there was an issue.
Reason for choosing Backupify
Cloud to Cloud ability was key for me. Not having to have a server on premise to take care of, update, etc, was incredibly helpful for our environment.
Rudy
Media Production, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed January 2021
Backupify Salesforce Backups
Backupify is a very bad solution for Salesforce backups; I inherited this solution and unfortunately was not able to cancel the service since there was no easy way to extract all historical backups. Datto the parent company is retiring this service, working with their support team for over a month they were just able to extract our backups from early January 2021; just for 1/5/2021. One day, I was hoping to get all my historical backups from 4+ years of using their service. Glad we decided to go to a much better solution a while ago, would not recommend this service or anything to do with Datto to anyone.
PROSPretty straight forward setup and maintenance; however, with very limited features and customizations
CONSUser Interface is lacking, browsing the historical backups takes a very long time for the UI to respond and to extract/export specific backup takes a very long time to process (sometimes over 24 or 48 hours). If you want to extract and older back up expect to spend at least 30 minutes browsing Backupify User Interface (wait time for page refresh or response) and then anywhere from 2 hours to 48 hours to get a notification about your export is ready to download. This is for just one Salesforce object (data table), if you want to do the whole Salesforce org (all objects/tables) good luck it is not possible.
Reason for choosing Backupify
I never chose Backupify, I inherited this solution. I would of never purchased such a limited and functional backup service
Joshua
Education Management, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2021
Simple Effective Online Backup for M365 Environments
Backupify solves a number of issues for us after moving to O365 we looked at a number of products. All of them just as complicated or expensive as the last. When we found backupify we were amazed and the price and the product.
PROSImplementation is connecting Backupify to your Microsoft tenant and your off to the races. I love that the backup are always on. It backs up my entire Exchange, OneDrive, and Sharepoint environments it direct talks to the MS Servers and backs up all our data.
CONSI wish the interface was a bit more responsive.
Reasons for switching to Backupify
We ended up switching from Veeam because we moved to O365 and the Veeam 0365 backup story is not pretty. Its complicated the backup still have to come onsite.
Ossama
Education Management, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Set it and forget it!
I like its ease of deployment and use during backup and restore. It is very affordable, especially for educational institutions. Support is very responsive even though I wish it is faster. There is much-appreciated updates to the interface.
PROSEase of use. We have it deployed to Google G Suite. It is a one-time deployment to the account. Cloud-to-Cloud backup; from Google to Backupify. No local on client deployment or intervention required.
CONSThe interface is a bit too simple. Navigating between users and groups is not the best. I wish support is more proactive and faster.
Reason for choosing Backupify
Pricing structure for education. cloud-to-cloud deployment, backup and restore without the need for a client or local installation.
Tim
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2021
You get what you pay for.
Overall, it does backup our email accounts and we can retrieve deleted emails but it does not restore them to the original folder and you have to look at each day to find the backup you need. (However, when you need support, expect a slow response. Normally, I would only hear from them one time a day so the issue takes days to be resolved if you need to clarify anything.)
PROSThe cost of the software is very attractive but the features are limited.
CONSWith the newest version, you can not export the whole mailbox the way you could before. In the past, you could export it and open it using "Thunderbird", like outlook does with "pst" files. This was helpful for team members that were no longer with the company but periodically we need to access their old emails. (Now, we have to pay to keep the accounts open longer.)
Reason for choosing Backupify
The price is very reasonable and integration with our email system was seamless.
Rajkumar
Electrical/Electronic Manufacturing, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Backupify Use Case
My overall experience is good but in some cases the response of the Support team not on time.
PROSWe are using Backupify to take Gsuite users backup and this tool is good as we are able to take Mail, Document, and Contacts backup.
CONSThere should be provision to allow end-user to get access to their backup data.
Jordan
Online Media, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed January 2021
Set it and forget it
Backupify is extremely easy to set up. Once it's going, you never have to think about it again. It's very reliable and does its job to protect your Google Workspace data.
CONSFinding a file you need to restore can be a bit like finding a needle in a haystack. I would like to see improved search functionality to make it easier for admins to locate the right file or email. I would also like the ability to backup additional services, such as Dropbox, OneDrive, and others for even more flexibility. Also, a feature for marking a user for holds (legal or otherwise) would be great as well.
Eduardo
Computer Software, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2021
Simple and Effective
Good way to solve gsuite backups with nice UI and functionality for great price.
PROSService is easy to integrate, easy to use and users can self serve backups neeeded.
CONSThe way you export the final exports from users its a bit complicated, they should add a connector to export from the platform to an S3 bucket.
Aman
Real Estate, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Highly recommend
Cloud based. Low management . Automation
CONSPST restore not available. Only option is to restore to another 365 account
Raymond
Education Management, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Easy to use
Backupify throughout the phases of research, implementation and use has been excellent to work with. There customer service team is responsive to our needs.
PROSThis software has allowed us to transition our organization to the cloud (Office365/Google) with an additional layer of protection beyond what the primary vendors offer.
CONSCurrently we haven't found any things that are areas for growth. For the features we use, they meet or exceed our expectations.,
Reason for choosing Backupify
Ease of use and cost.
Sean
Consumer Goods, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
The IT manager Review
Problem solved is backing up all information for user restore, legal issues, and compliance needs.
PROSThe ability to merge the service with the Office 365 online accounts for backing up and restoring of files with all regulatory needs met.
CONSWould like to have the ability to export email as a PDF option available or at least an outlook file type to convert from.
Reason for choosing Backupify
1- Cost 2- Usability 3- Direct integration
Ryan
Chemicals, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2021
Never have to think about it
It was incredibly smooth to setup, and super easy to use. I don't have to train anyone else on how to use it, everything is intuitive, they can log in and see for themselves. Never having to worry about how much space we're using is a real load off.
CONSPretty sure it's still not backing up "Groups" content. Not sure anyone else's product is yet either.
Reason for choosing Backupify
Unlimited space was what tipped it to Backupify. I'd also used other Datto products in the past and they were always very smooth.
David
Furniture, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2021
Backupify for Office365
The set it and forget setup is great! Since it automatically grabs new SharePoint sites that are created, we need to do very little maintenance.
CONSAs mentioned previously, the Email Export leaves a lot to be desired, but it is in no way a deal-breaker for us.
Marc Olivier
Computer Networking, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Wow!
Produit très fiable et très abordable. Facile à utiliser.
CONSPas de défaut comme produit. C'est fiable et abordable.
Phillip
Plastics, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2021
Avoid. Better products out there
It was intended to backup out Office 365 environment. We were told it would do so 3 times a day. Some days it backs it up 1 time and some 3. No pattern. Hope you have no issues. Support takes a week minimum to get back to you. Hard to work with.
PROSIt was easy to setup. Nothing else. Nothing
CONSCustomer Support is the worst I have every experienced. I could not restore for 2 weeks.
Reason for choosing Backupify
My mistake was not looking at alternatives. Druva is the one you want.
Christopher
Consumer Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2021
Admin experience
Very good
PROSEase of implementation Ease of restorations
CONSArchived users are not automatically removed from license count
Gurjot
Information Technology and Services, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2021
Backupify Review
Ease of use, the user interface was easy to look at, the application did not break down, and customer support was helpful
CONSLoad times were inconsistent, and when a task was done it was not as obvious as it should be when it was complete, unable to set a default domain when logging in.
Timothy
Government Administration, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2021
Meh...
At first it was great. But in the last couple years things have deteriorated to the point of if I could identify an affordable alternative I would switch. Not even going to consider new offerings [SENSITIVE CONTENT HIDDEN] has (that a partner is trying to sell) due to decline in product since [SENSITIVE CONTENT HIDDEN]took over.
PROSIn the beginning it was the only affordable option to satisfy Freedom of Information Requests for email records.
CONSThe interface is clunky and hard to use, confusing at best. Support can not seem to fix one little issue I have. And with each supposed "improvement" the system becomes less functional.
Reason for choosing Backupify
At the time it was really the only choice.
Aloima Daniela
Verified reviewer
International Affairs, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Novedosa y útil gestión
Nos gusta mucho la información contenida en este software que nos ayuda a ejecutar nuestro trabajo conforme a lo que nos indica la empresa.
PROSNos gusta mucho la funcionalidad de su gestión de almacenamiento de datos de primera calidad..
CONSAlgunas empresas no toma la gestión con facilidad.
Viktoriya
Hospitality, 1,001-5,000 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Office 365 Monthly
Good
PROSOffice 365 Monthly provides many great functions.
CONSThe software crashes often or cannot save for formats.
andrew
Education Management, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
1
FUNCTIONALITY
3
Reviewed June 2021
Interface is terrible
We've rarely had to use it (twice in the last year), and as long as you're doing something relatively basic (exporting a user's email or doing a simple search), it's fine, but it's not a pleasant experience.
PROSIt does what it's supposed to - usually.
CONSThe user interface is one hot mess. There's nothing intuitive about it, it still contains elements from the old version, and I avoid using it except when absolutely necessary.
Reasons for switching to Backupify
Backupify offered a better price.
Anonymous
11-50 employees
Used less than 12 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed March 2021
Did not keep this product over a year.
Found it to be useful for a handful of users. For the entire org though, it was extremely challenging and turned out to be ineffective and pricey.
PROSInitially, it looked to be a useful tool for users and admins to recover email, export, archive, etc. OK for 10 or less accounts.
CONSthe interface is not easy to use, and when you think you are doing one thing, it often isn't really what the app is doing.
Luis
Verified reviewer
Hospital & Health Care, 5,001-10,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Love Backupify, miss the legacy Gui
I like the feature to be able to export one file or many files at once.
CONSI really do not like the new GUI, it is very confusing when you have multiple domains you back up. Also unsure how to easily navigate the new GUI unlike the legacy version which I very much enjoyed and found it easy to navigate.
Jonathan
Education Management, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
It is what it is!
It is easy to use and does EXACTLY what it says, and what I need it to do.
CONSIt can take some time to load things and sometimes feels a little clunky. Not enough to change any stars.