Ease of use over having to deal directly with Comet

I find it frustrating that you cannot "order uniform" directly from a persons profile (from admin view)

FM has worked very well for us compared to our last software. Our club has grown dramatically so it's great to have a system that is quick and easy to mange membership reducing admin time.

The ability for customers to book and pay directly is awesome. We were also able to ingrate with our accounts software. We struggled before with credits on accounts and over or under payments but FM is a breeze. It was reasonably easy to set up FM but of course we lost our club history with the previous software so it is worth saving as much history as you can. Customer support is very responsive. The website is also a nice feature and reasonably easy to update.

FM comes with a host of features like holiday programmes, venues and bookings, etc. Some do not exactly fit what we want to do but we have so far managed to find work arounds.

Wost experience you can possibly have

It has failed twice now with the automatic payment function costing our organisation over $20 000 in lost revenue and all they said was sorry, sorry does not pay the bills

No accountability and will leave you in the dark

Friendly Manager is a fantastic club management product. Mobile responsiveness is really important when you are pool side and Friendly Manager delivers this perfectly. Attendance, communication and contact details are all at my coaches finger tips, on their phones. The FM team really understand the sport and club space and helped us through every step of the setup.

I love how Friendly Manager makes a small club look professional without much effort or software knowledge. Jobs can be easily shared between volunteers, with correct access to up to date information. The attendance tracking, segmented email communications and easy timetabling are features I could not live without now. The integration with Xero makes finance easy and the parents can login to FM at anytime to check their balance and make payments, which stops the phone calls!

It would benefit from a communication app that provides push notifications for quick communication.

Great experience. We were an early adopter and provided general feedback on what could be improved. The team listened and then have keep developing the product. We would't be able to run our club now without it.

So easy to use and has reduced the amount of admin we do.

No app for members yet. We're really looking forward to having an app that can replace the likes of Heja

Currently all of them, as we have not been using the system to our advantage until recently, it is already accurately tracking our member numbers and invoicing and fee's is next on our list.

This software allows all aspects of a Sports Club's business to run smoothly and with transparency. Instant invoicing and fee tracking is wonderful, as well as tracking membership, easily adding and removing members. It does away with paper membership, and has easily accessible member information at all times.

At this point we are in the fledgling steps of using the programme for my organisation, though I am experienced with it through another Club. Currently no issues, but if any eventuate I will be in contact with the team.

The ease of how to use it. I like that you can assign different rankings to different users and can send emails to groups, parents, etc with ease.

When emailing, some users can only set the reply email to the main organisation email, only the Admin can set their personal email as the reply email. It would be nice to have this changed (unless it has already been changed).

The customer support has been great! Always quick, and very helpful.

It is easy to use and allows us to keep track of the wide range of programmes we run at our football club. It is also easy to keep track of registrations, and outstanding invoices. Useful to have all this information in one place.

It would be useful to be able to customise membership reports i.e., filter out values in a given column without first downloading to CSV. Possibly there is a way to do this, but I haven't been able to do so myself.

Really easy to navigate & positive feedback from other coaches.

Navigating through team management & recording attendance Mailer for team use & history of mailer

Difficult to send multiple documents (exceeding 10mb) on mail option. An increase to 15 0r 20mb would be ideal for me individually.

We get more done because of Friendly Manager - it allows us to play with horses more and teach youth more.

That it is personable and reliable and I love the back end support that I get. It makes running our club really easy - Admin is now really really easy, and tasks that would have taken me all afternoon now takes only me an hour.

Sometimes the customers emails go to spam but the team are working on that for us.

Overall our experience with Friendly Manager has been a good one. We have not had any major problems and the staff are always very helpful and friendly.

It is very user friendly for our members. It has specific reporting features that we need for our governing body and also for us to track our membership. Fees and invoicing are quick and easy.

The syncing with Xero can be a little frustrating as it only syncs on the hour. Emails often go to members 'junk'.

Very satisfied, will recommend this to other teams / clubs in the future.

Super easy to use for sports clubs and team members, highly recommended.

Ease of use, easy for team players to access.

I had one to one contact to get information on how to use friendly Manager and was offered a free trial to see if it work effectively for our centre. Was happy with the help and support I needed, also the fact the help online help within the program.

Programe is easy to use. Able to add or delete sections that are needed for the season

Happy with product , its easy to use and understand