All Kilo Reviews
1-25 of 30 Reviews
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Pankaj
Verified reviewer
Computer Software, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2023
A complete gym management solution
Kilo is an all-in-one solution. This saved me time and money by eliminating the need to use multiple software systems. I was able to manage my entire gym business from one platform, which made my life much easier.
CONSThe software is complex and it took me some time to learn how to use all of the features. However, once I got the hang of it, I found Kilo to be very easy to use.
Ashley
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Gym Owners - THIS IS THE BEST INVESTMENT WE'VE MADE!!
Their support team is the best in the space with fast response times, kindness, and a willingness to help and go the extra mile for clients.
PROSKilo's software does what it says it will do AND MORE! The power of this tool to improve the gym industry is tremendous. It is a well kept secret; it is by far the highest ROI on software/technology that our gym has made (and we have experience with many of the top players).
CONSKilo is an incredibly powerful tool. To take full advantage of the software, you will want an admin on your team to handle the set up and management. However, Kilo delivers their software ready to "plug and play" so you only are exposed to as much complexity as you desire. It is delivered ready to go live "out of the box," but admin-minded users can dive in deep, if desired.
Reason for choosing Kilo
Kilo had far superior software capabilities and way more breadth of service. Usually there are compromises made when you have as much breadth as they do, but it is NOT the case with Kilo. They do everything in their suite remarkably well.
Reasons for switching to Kilo
We were looking for a better way to manage our leads. We were able to improve a lot more than that as part of our relationship with Kilo!! (website, lead nurture, streamlined client communications, etc.)
Nitin
Computer Software, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2023
Transformative Gym Management Solutions
Kilo software is the ultimate gym management tool. It's got everything you need to run a successful gym, from A to Z.
CONSI wish Kilo software had a built-in loyalty program. This would help me reward my loyal customers and encourage repeat business.
Matt
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Best Seeks Best
3 years in, with 3 businesses….I use their product/services all day, every day. I’m not quite at the tattoo on my body level, but they did send my pup a custom bandana which is a good stage for our relationship currently.
PROSFrom a functional perspective, Kilo checks the boxes most important to me.- Easy to use- Easy to train new team members to use- Customizable- Saves time- Highly organized- Saves costs of other softwares- Unmatched customer service - Education on their features to make my life easier and save my teams time- They make me laugh and smile
CONSI really wish Kilo could be used in all areas of my life:- Investing- Fitness- DatingMaybe it’s an unreasonable ask…but everything gym related I thought was unreasonable, they’re created + delivered without being asked sooooo I wouldn’t rule it out TBH.
Reasons for switching to Kilo
Kilo appeared to be a better value at the time…it was one of the best decisions I’ve made for my businesses.
Chris
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Best CRM for Boutique Gyms
This is the best website + CRM solution in the boutique/small gym world. It helps that the people who started this company are former gym owners who know exactly what we need (and also what we don't). I can't imagine having a better solution for funneling leads through the process to become members. In addition, the support team is incredibly fast and helpful when you need them.
CONSNothing, there's still plenty of features I need to learn how to use!
Reasons for switching to Kilo
no 2-way texting on ActiveCampaign and not as user-friendly. Also didn't include full website development and integration
Vendor Response
Thanks so much for your review, Chris! It has been a pleasure working with you and we value your feedback!.
Replied September 2023
Andrew
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Easy to use and customize. Great customer service!
Lead generation, appt scheduling, and sales mostly.
PROSWe love how easy Gym Lead Machine is to use, manage leads and campaigns, as well as make changes to our website.
CONSI would prefer a few more custom options for running reports. Like for leads received over custom time frames, the quality of those leads, and being able to categorize/rate leads from hot to cold.
Reason for choosing Kilo
Website was faster and better equipped with SEO, more professional looking.
Reasons for switching to Kilo
Seemed like our website and marketing was stale. Website customizations were difficult.
Dana
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Kilo understands what we need
The customer service is top notch. They are quick to respond and understand our industry.
CONSKeeping in mind they we were early adopters while they were still in beta, we really really would like them to have an app. There are also some functionality features we would like. The good news is they responsive and I’m confident these will be in future offerings.
Vendor Response
Thanks for the honest review, Dana. You have been instrumental in helping us create a good product for gym owners. Thank you for being a beta client and coming on this journey with us. I know that you have given this feedback to our development team as well and they have put a lot of your suggestions on the road map. Thanks again!
Replied July 2023
Lakshit
Computer Software, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
A really good CRM Software for Small Businesses
Kilo software has helped me to improve my customer service in a number of ways. For example, the CRM module has helped me to keep track of my customer interactions and to provide better support to my customers.
CONSOne thing that I least liked about Kilo software is that it can be a bit slow at times. This is especially true when I am working with large datasets or when I am using multiple features at the same time.
Joseph
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Just scratching the surface
I love the way that the sales pipeline is organized, it makes stages of follow-up simple to view. I also love how easily we can see all of the communication we’ve had with a client in one spot.
CONSI’m not using half the features I should be. Not a Kilo problem at all, the software just does so much.
Vendor Response
Thanks so much for the review, Joseph! We are happy to see that Kilo is solving problems for you. As for those features, make sure you book a call with our account executive or attend any of our Master Classes to learn how to make the most out of your account!
Replied July 2023
Krishna
Verified reviewer
Information Technology and Services, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2023
A Gift for Fitness Freaks
It is designed such a way that helps to stay fit with notifications and live tracking and is made gym management so easy. Ui looks very cool.
CONSAs it comes up lot of features the customer support resolution varies with respect to the ticket.
Chris
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Affiliates - you need Kilo
Every time I interact with the team it’s a pleasure. Kaleda had done a fabulous job growing her team.
PROSThe product is intuitive and easy to use. It automates the lead process and brings the client through the doors. Saves money compared to buying 3 different component and having them integrated. Love me some Kilo
CONSI like everything about it! There is not a thing about that I don’t like.
Reasons for switching to Kilo
All in one program
Andrea
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Best Company Around!
Outstanding
PROSIncredibly easy system. Incredibly awesome customer service.
CONSThey are currently building their next version of billing, class and appointments yracking. Waiting patiently! It will be worth it.
Reason for choosing Kilo
Full website and social media integration. Also all of the above.
Reasons for switching to Kilo
Full website and social media integration
Vendor Response
What a review, Andrea! Thank you for being one of our early adopters and being with us right from the start of our journey. We appreciate you! It's people like you giving us a chance and feedback that have made us into the company we are today. Thank you!
Replied July 2023
Brian
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Activate - Kilo review
Outstanding. Simply the best business we have dealt with as a small gym business.
PROSSimple to implement, straightforward to use. This product is so accessible that my staff are onboarded using it x5 times faster than any other software we use.It is highly effective at what it does!
CONSNothing so far, payment options for European banks would be next step for us.
Reasons for switching to Kilo
Ease of use and designed for purpose product rather than lots of different products to do the same job.
Vendor Response
Thanks so much for this amazing review of Kilo, Brian! We love that you have your staff involved and it allows them to do their job more effectively. As always, please let us know if there is anything we can do to make your life, as a gym owner, easier.
Replied July 2023
Scott
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Kilo is a must have.
Amazing. I don’t know what I did before Kilo. I feel it made us a real business.
PROSKilo automates everything. I would have to hire multiple employees to try and do the same functions and still not be able to.
CONSKilo gets us too many leads. Lol I need to hire another person to handle the new business generated.
Reasons for switching to Kilo
The professionalism, ease of use and the results
Vendor Response
Scott this is an amazing review! We are honored to be a part of your business. Thank you so much for your trust and support!
Replied July 2023
Joanne
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Don’t hesitate
Excellent customer service!
PROSThis product has streamlined my business and made my customer experience so much smoother.
CONSWould like to see more integration with marketing and products like Wodify.
Vendor Response
Thanks, Joanne! We are happy to see that Kilo has help streamlined your gym for new leads and customers. As for integrations, you'll see our gym management software dropping very soon! We can't wait to show you what we are building! Thanks again.
Replied July 2023
Graham
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Dam Strong Review
11 out of 10
PROSThe whole crm features and the customer support.
CONSThe app is not as good as the website. Its still good though.
Vendor Response
Hi Graham! Thank you for the feedback. We love that you have both of your gyms using Kilo. Thank you so much for your trust. And we hear you on the mobile app and are working hard to make it up to gym owner standards.
Replied July 2023
William
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Scary Good
Award winning customer service.Innovative company, always looking to give the gym owner an edge.Knows the business of fitness and understands the customer.
CONSNone at all. Wish I had thought of it and created it myself, lol.
Reasons for switching to Kilo
Service. Cost. Innovation.
Barasa
Security and Investigations, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Very good for fitness
My fitness good because of kilo
PROSThe app is designed to help one stay fit by completing daily fitness exercise
CONSI have nothing much to say ,I only recommend that kilo is the best
Vinay kumar
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2023
Crazy CRM Everyone loves.
Gym management made easy with the help of this platform. And everybody will start loving this because it makes you ft with active suggestions, monitoring and Notifications based on customisations.
CONSIt heading in very positive way. Till now i haven't experienced any struggle.
Scott
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
13 years in the fitness game, glad we landed here
The experience has been great.
PROSKilo has a fresh take on the game. They know that accountability and follow up ease new members into the door.
CONSNothing really to say here. I really look forward to more new ideas and features.
Reasons for switching to Kilo
We simply weren’t bringing new faces into the mix.
Tucker
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Crossfit showdown review
Great experience
PROSI like their professionalism and excellence in service. Their customer support is great. They’ve got great automations that help with lead nurture
CONSIt would benefit from a better onboarding process to teach all of the features
Reasons for switching to Kilo
Poor customer service
Vendor Response
Hey Tucker! Thanks so much for your review. We take a lot of pride in our customer support team. We also hear you on the onboarding process - We've recently added new client onboarding webinars in addition to your 1:1 onboarding call and 1:1 onboarding check-in. We've also added monthly Master Classes to the calendar; I hope you've had a chance to check them out. Your feedback makes us strive for BEST. Thanks again.
Replied July 2023
Rohit
Computer Software, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Unlock the Full Potential of Your Gym with Unparalleled Management Software
If you're looking for a gym management solution that will make your life easier and help your business grow, then look no further than Kilo software.
CONSI think Kilo software could use a more streamlined checkout process for online bookings.
Sneha
Information Technology and Services, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Kilo Honest and Best Review
Overall experience is good, it helps us in a various way and who is very into the gym and all they would really like this product, So i would highly recommend this product.
PROSKilo is one of the best product for all gym users who is very used to working on a daily basis, it helps to make a plan on the basis of gym and workout. Here a lot of people can work at the same time without facing any time.
CONSJust one thing which I dislike is not even a major problem but just a little, and that is where people need to work they need one admin to guide them for the same, otherwise, I really like this product.
Chris
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Gyms need CRMs before they need anything else!
amazing. exactly what we need.
PROSKilo doesn't have a bunch of features that gym owners don't need. Everything is built to match exactly what a gym needs.
CONSI don't have any cons to mention about Kilo.
Asmita
Verified reviewer
Leisure, Travel & Tourism, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
More profit with easy going Gym
I have a gym business that I do on a part-time basis, this App plays a very important role for me in managing my part-time gym business simultaneously with less effort and more efficiency also with good profits.
CONSKilo has good features and the ability to help its users like a human, but the cost of this app is high for small businesses or businesses for part-time purposes which does not involve much effort and time of its owner.