WorxHub has been a time saver, money saver and ensures everyone has the same information at any given time. What you put into WorxHub - You'll get out.

(1) All departments have access to the same information at any given time. (2) Creating scheduled work orders is very easy. (3) Ability to change labor for one or many work orders or for scheduled work orders is so easy. (4) Ability to follow up on a work order and ready the notes and time stamps has been so helpful. (5) Employees have a sense of accomplishment after a days work when they see all the work orders completed. (6) Ability to place a work order on hold for what ever reason helps it to not fall through the cracks. (7) Creating tasks in a work order ensures everything will be done and nothing will be missed when pulled away from a project for an emergency. The employee can return to the work order and know what still needs to be completed. (6) Many modules available for different departments to benefit from and all having access to the same information.

(1) We should be able to export all information we enter into WorxHub. We are not able to extrapolate information we entered into the system that would benefit other departments, i.e. run report on all pets, run report on individuals on oxygen, etc. If the role permissions have allowed the person access to the information, they should be allowed to see it and/or download a report with the information. (2) We are not able to see cell phone numbers. Majority of people only have a cell phone. We should be allowed to see the residents demographics on all work orders. It is a waste of time to go to another page, searching for the residents profile, and then being able to make the call needed to the resident. (3) Running reports could be a little easier. (4) When searching~ the header does not stay at the top. When you scroll down you loose the column header. Very frustrating. (5) When viewing information from the search mode - we can't lengthen the column to see all the details.

Good product, good support. professional.

I create all of the Scheduled Work Orders (SWO) for our hospital. I like to view my existing SWO from other facilities that I have created while building a new one. Or, adding Assets, I like to view existing assets in another WorxHub window to have consistent names. 3 monitors are also a bonus!

Each month roughly 100 Scheduled Work Orders release. I wish I could select multiple work orders to assign to 1 mechanic. Working offline the scanner doesn't work. If you have a WO with a lot of tasks and you move out of WiFi range often you loose all of the data entered. I understand it would make it slower, but updating more often would help, similar to Google Docs.

Overall the software works well for our needs. It is easy to use, easy to set up, simple for staff to understand. The software helps keep my staff on track with request and with PMs. It also help track cost that can be used at budget time.

The software has PM procedures built in, when you set up PM you can choose to use this procedures or they help you in building your own. The easy of setting up the program Worxhub staff was great to work with The easy of using the software, easy for my staff to learn to use.

Sometime the Category and Subcategory does not fit. Worxhub does not have an interface for Bio-med test equipment to communicate data to worxhub, it has to be enter manually.

WorxHub is an essential tool for our campus and we are overly pleased with the product

Dashboard frendly Ease of access Reports generated Ease of billable work

Down time due to software issues Unable to delete Staff/Contractor/Supplier information

5 star in all areas honestly. Easy to navigate reports, questions, following requests from start to finish, easy to help others navigate when they first use, easy to make changes or deletions.

Implementation was super easy compared to my original thoughts. Ease of use is off the charts. Important when asking others to embrace change.

I honestly do not have a con. Price could always be little lower but in comparison to other programs it is still in line.

WorxHub is the tool that we use to manage all the work requests from team members, residents and management. It keeps our Environmental Services Department organized, lets us know when a piece of equipment is in need of Preventative Maintenance, like a filter change, and allows us to document how and when a task was done and how long it took.

WorxHub has multiple areas for our users to identify what kinds of work needs to be done. Either housekeeping or maintenance. Tracks assets in aging them or maintenance that needs to be done or has been done.

It can be a little slow at times in its response serverwise, but over all not alot of cons.

Generally very satisfied. Cost just went up significantly which was disappointing.

Like the ability to see the history on any asset we have inventoried. If one asset keeps giving us trouble more than others, it makes it easy to decide to replace it.Usually good service with training types of questions

Right now we have questions about the modules we use and CANNOT get an answer to our questions. This has been over a month and no satisfaction! This is the first time we've had a negative experience, so we are surprised at the lack of response.

Powerful tool Worxhub is. Streamlined the maintenance tasks. Equipment no longer gets forgotten about and neglected. etc, etc

Worxhub is a powerful database and has streamlined this department.

One feature I do not like about Worxhub is there is no easy way to assign multiple work orders to one maintenance tech from the pending tab. Once a pending work order is accepted it's possible but by then you've made 11 clicks with a mouse per work order.

Use it daily and has worked really good for our facility and what we need it to do. Have never had any issues with anything since we started.

Ease of use for anyone easy to pull reports and keep track of all work orders. The tracking of all work orders and PM orders is critical in healthcare.

Not a worxhub issue but i know our facility doesn't use the program we have to its full capabilities.

This system has been very user friendly.

Immediate access, immediate review of request and immediate resolution of problem/issue

No missing features, complete identification system of where the problem is, what needs to be done and timeliness of need.

Overall the entire organization is more than pleased with the WorxHub program. The hospital previously didn't have a work order system and were using Excel spreadsheets to track requests. The transition to the WorxHub has been a huge benefit to all. Staff is always kept updated on their requests through the entire work order cycle. The online support is awesome. The WorxHub staff is very helpful in addressing the limited concerns that we have had, most simply required a little education on the matter. The support is the best! You never feel like your just another number.

This was easy to setup and get implemented. The support from Dude Solutions during & after setup was great. They were always available to assist and were very prompt in addressing any concerns that came up. The canned reports were sufficient for a small hospital like ours. The staff submitting work requests find it to be very intuitive to use. New employees are ready to use the WorxHub with minimal training required. The subscription cost is very reasonable. We evaluated several other CMMS programs and found the WorxHub to be the best bang for our buck.

I wish it had an adhoc report writer function to allow more options in creating reports. It still gives us what we need but more options are always better. Also wish the fields of the work order allowed more customization.

I can see Work Orders come in real time and have them prioritized by importance.

I would like to have a more broad way of finding old Work Orders, weather completed or incomplete. Currently if don't know the Work Order Number you have to type in the exact address to find the Work Order and the User typing up the Work Order doesn't always know the departments, corridors, or wings of the building to correctly address where the Work Order needs to be completed. Then when its searched by proper location it can't be found. Its up to the maintenance worker to correct the address before its completed. If the work order could be searched for by just using Key Words like a google search could be helpful. But overall, staff especially new staff just need more training.

Rocky implementation start due to a sales team member telling us what our deliverables were and then leaving the organization. - The new sales team member we were partnered with was less than helpful to provide clarity on why we were not getting what WAS PROMISED IN THE FRONT END. - We almost did not continue with the worx hub implementation.

Ease of use for new hires. Easy to train to proficiency.

Reports not as easy to navigate and provide. I end up tweaking things to fit needs based on our Planned Maintenance program verse the outdated Preventative Maintenance program of yesteryear :)

We purchased the Security program and this has helped it making sure that Security is doing their daily rounds and checking that things are working properly during the evening shifts.

This software has allowed our hospital to keep track of all required documents for our surveys. With WorxHub we have taken an unorganized bunch of papers and streamlined them into PM's that will produce so that these required items for the DNV are done on time and recorded properly. Because of WorxHub our documentation has been praised by several surveyors.

I really cannot think of any Cons at this moment. When we started using WorxHub we were one of the first. In time they have worked out many little bugs and are improving it all the time. I don't think anyone would be sorry for purchasing this program.

I'm very pleased with Worxhub it has reduced techs response time since we went to mobile devices; no more coming back to the shop to see if any more work orders have been printed out and ready to be done.

I like that I can go to one place to see all work orders, inventory and PMs. Able to create master PM templates in order to create multiple PMs instead of re-type one over and over again.

My least favorite is when work orders are assigned to TEAMS that in worxhub it's listed in the Pulse page under Unassigned work orders when they are assigned.

The features that are most impactful for our organization deal with scheduling and workflow management. We do not integrate with other software at this time, though the capability is there. Ease of use for our staff is a plus. Users are generally able to navigate most of the features with little guidance or special training.

There are several downsides to the WorxHub suite. The coding is suspect in many areas throughout the product. Bugs exist and many features are counter-intuitive to the end user. Productivity suffers due to product design limitations/ problems and ultimate usability for knowledgeable staff. Servers are also very slow at times.

The software is very user friendly. End users can enter tickets in less than a minute if necessary but also have the option of taking more time an enter additional information that is otherwise not required or a hard stop. Reports are useful but do take a little time to get used to using in order to get the information out that you may be looking for. Time and material cost is a nice feature but in most cases requires someone to go in after the fact to input which in our situation does not get done and is not utilized.

I really do not have a dislike of any piece of the software. It can be a little difficult for end users to find the specific area they are looking for due to the lack of knowledge of how the areas were named in the build process.

Transparency into costs of running our operations; from staff to vendors. Process changes are now measurable. Increased efficiency with staff. Can detect high-cost Residents and Residents who may be experiencing a decline in their health.

-mobile; focused on end-users and their adoption through mobile -features; offers many features and modules specific to Healthcare and Senior Living -modules: Maintenance/Operations, Environmental Services, Transportation, Security, Technology -support & investment; consistent product improvements, new features, and very focused on listening to customers to improve TheWorxHub -SSO -reporting including automated email reports

-limited API -UI isn't the most intuitive -desire to increase the number and more robust reporting

Workloads, how to move people around accordingly to manage time and materials which in the long run benefits our residents the most.

Workload management, asset tracking, space management, record keeping, transportation, are just a few features that we use on a daily basis on our campus

Yes, at times there are some things that need to be added or moved to different locations to make it great but the good by far out ways the bad about this system. It's hard to go into detail at this time.Workloads

Great program - easy to use, and even easier to teach others to use.

I love the ease of putting in work order requests through Worxhub. I can see when they have been received, as well as get an email when they have been completed. I share log in info with staff and they no longer have to come to me with their issues, I encourage them to enter themselves.

What I do not like about Worxhub is the unaccountability of the preventative maintenance program. Tasks are easily bypassed by staff for another day. I understand it is the managers job to follow up, but sometimes these tasks add up quickly.

meeting customers needs by tracking work and having it done in a timely manner.

WorxHub puts preventive maintenance, reactive maintenance and asset management in one collective place where we can schedule work and keep a good history of everything on our campus. This also makes billing residents easy and paperless.

WorxHub works well. The issue for me is getting everyone to buy in and use it to it's fullest capacity. WorxHub has been used here for seven or eight years but not nearly to it's capacity. I've been here six months and am trying to make the a "way of life".

Worxhub is good stuff. I feel like it can make the difference between a regular everyday maintenance department and an organized, efficient maintenance team.

If used correctly it can keep up with everything that has been done in any location on our 100 acre property.

When going around the Wifi connections may change and cause the mobile version to not function correctly. On the desktop version there is a regular freezing while trying to do anything. Would like the funtion to search for items in the details seperately from the description.

We use this more and more every day, as we learn about more and more features that this software can do. The staff support.. ours is [SENSITIVE CONTENT HIDDEN] is great to work with, and is very knowledgeable and can show short cuts. He doesn't just read from a script.

This software can do everything except maybe scratch your nose... (maybe next version?) Easy for people to input work orders, easy for staff to receive and complete. Really starting to dig barcoding of assets and capital planning.

Couple things could be grouped together for saving. Instead of having to save a new work order, and then have to save the selected labor, would like a overall save button that can do both at the same time.

I personally like it, the problem is getting our front line staff to put the work orders in. Somehow we need to shorten the process. As of now our staff sees me in passing and they tell me when something is wrong so I have to create work order and take it out. I believe I click my mouse 22 times to complete a work order.

Easy to use on my end, and it keeps track of what I do. It has saved me when the State comes in for survey at least twice

To many choices after work order is completed, the staff who put work orders in say it takes to long to figure out.