Additionally, when you need them, they're there. From the top of the organization down, this is a great group of people.

There are so many ways to cut social data in the tool, and features like word clouds and geography are fantastic visuals to share in reports.

This really is my only complaint about the platform, although this wasn't even an available feature when we first started using the platform.

I like the range of features and filters that Netbase offers in order for my agency to get the more medical focused data we need.

There is a real community feel where users of Netbase share use cases and help each other. Customer service is amazing even from the other side of the world.

I have seen grown my business with the best social analytics solution.

I loved the capabilities to easily navigate the platform without being a boolean pro. Their Audience 3D tool is also amazing for segmentation (but a bit costly).

Netbase also stopped offering data to Facebook pages due to privacy issues, which is unfortunate since a lot of patient discussion stems from Facebook support groups.

The amount of data they access is impressive, but more impressive is the level of service they provide to their clients.

The social listening can be iffy due to API restrictions. Sometimes posts are missed or delayed.

We are able to quickly build queries in Boolean or assisted format and quickly dive into conversation insights. The customer service is AMAZING.

NetBase's overall dedication and efforts towards improving the system, releasing regularly scheduled product release updates. Superior customer service and always so very knowledgeable.

Netbase is so easy to use, you can also choose whether or not you want to use Boolean which is great. They are constantly releasing new product features.

Most social listening tools are a query-based set up, so if you miss a keyword there's potential you might miss something.

A lot of the time, a topic can be 80% neutral, which makes analyzation difficult. Customer service - when you run out of hours, you can no longer get help, which is frustrating.

This past fall, I placed our agency's social intelligence solution under review. My criteria for selecting a product included historical data, features, functionality, budget, and support.

I've used many social listening tools, but NetBase has been by far one of the most intuitive and exemplary solutions.

Boolean format odd, difficult to use in window; Firehose loading slow; Instagram underdeveloped.

Not only is the tool laid out in a simple, easy to view template, and perfect for all our social listening needs, the reps are great with anything questions we have and always willing to help.

This tool is easy to use and has great UX. The offerings that it does have are nice.

Amazing NLP, Easy Query Writing, Data Accuracy, Great Customer Support.

I've found NetBase to be the perfect tool in order for me to be successful at social listening and analytics.

I highly recommend getting plenty of hours of customer service. It is more useful than you know.

Netbase is a great and flexible tool which enables quick and easy analysis to get a snapshot understanding of current topics, brands or themes and is easily accessible and user friendly.

I like Sprout and am happy with the service they provide. It helps me do my job, which is invaluable as a team of 1.

The smart inbox is a large reason why, but it also just seems to be the most robust and easiest to navigate of all the social tools available.

Lack of support for enterprise. Difficult to scale up using this tool.

The interface is very clean, most tools are easily accessible for every feature available and also, the very stylish and friendly design really improves the user experience, makes it more enjoyable.

Sprout is a great social media tool for analytics, engagement, reporting and management. The features are great and their customer service is helpful.

I love how the calendar setup works. Also the reporting it offers is so helpful in understanding what content is performing best, as well as providing an easy and beautiful report for clients.

The problem with this Sprout Social is that it sometimes misfires when posting to Linkedin. Instagram posting is also little glitchy.

Good, customer service was helpful when we were thinking about implementing.

I also struggled with the fact that I was only allowed 10 accounts. We are not an agency but still need more than 10 social accounts.

I was happy with the software, but I was less than thrilled that I had a customer service person sending me messages of this sort.

It is very confusing and misleading. Before they updated the app, you were able to just click on the names of those who need to approve it.

One of the best features on Sprout is the ability to have multiple users create, review, and publish content. This has saved us a tremendous amount of time on our team.

Overall, the software is great. It's just a pricey social media tool.

I had a chance to use this software for free trial period alongwith various other tools to analyze which one is best suited for my agency.

What I like most about this software is that it is easy to use and we had a team member who did a video session with us so we can learn the features and its benefits.

Customer service people are rude, ignorant and not knowledgeable about the products.

When a certain scale is reached in the number of users and managed profiles, the cost-benefit ratio increases positively.

The company support is great, but other programs seem more user friendly. I think they have some bugs to work out.

Dashboard can be confusing as there is a lot going on.

I also appreciate the calendar and how easy it is to schedule posts. Being able to coordinate tasks between users and integrate with help desk software is also incredibly helpful.

It's great to know if something was handled and by which user and the sense of accomplishment is there once you clear your inbox.

From the beginning, the Sprout team that has worked with us has been friendly, easy going, fun to talk to, and answered all of our questions.

Sometimes posts set to publish will fail, though I'll get an error report and a reason why it failed.

My point of contact sent me threatening, rude and unnecessary emails while I was in the hospital. I voided my contract before it became effective.

I love Sprout Social's integrated inbox, so you can see all of the latest comments from all of your clients.

I really enjoy Sprout, they have many integrations and are reasonably priced for their value.

Excellent tool for social medial planning. Unsure if it’s “worth” it given the high cost.

The reporting is exactly what I need, I love that it integrates with Feedly, the inbox is useful for daily management.

I have had a great experience with them. There is always someone to discuss issues with right away if needed and they have great work-related content for continued education.

I like how the platform identifies the best times to post to each platform's audience on a particular day. This gives our content the highest chance of receiving the most engagement and reach.

I used this software when I worked for a large corporation, which helped us afford it. The ease of use and monitoring was amazing, it was such a good tool.

Definitely enjoyed the user friendliness of the platform and their support was also really great.

The customer service is great with a dedicated account rep who responds quickly and friendly. The UI Is well designed and is easy to navigate for even the most novice of users.

US Dollar

NetBase is a cloud-based social media analytics tool for small, midsize and large brands and marketing agencies. Primary features include social media monitoring, brand health monitoring, campaign performance measurement, dashboards and reports.


It monitors posts from social media and captures what people are saying about brands. It can understand sentiments behind written text through its Natural Language Processing (NLP) engine. This allows the system to reveal consumer information such as attitude, willingness to purchase and needs.


The built-in dashboard presents data in the form of charts, graphs and heatmaps. It also allows users to customize reports and deliver them to email accounts. NetBase LIVE PULSE helps users find the most shared images, spot emerging trends, engaging posts and influencers.


Support is offered via email and over the phone. Other help options include documentation, FAQ, video tutorials, webinars and knowledge articles.



LongDescription

Real Time Analytics

Engagement Tracking

Multi-Channel Marketing

Social Marketing

Multi-Channel Management

Mobile Alerts

Influencer Tracking

Customizable Reports

Customer Segmentation

Brand Tracking

Charting

Multi-Account Management

Sentiment Analysis

Campaign Tracking

Competitive Analysis

Configurable Alerts

Audience Targeting

Social Listening

Social Performance Management

ROI Tracking

Contact Management

Influencer Relationship Management

Social Media Monitoring

Multi-Channel Data Collection

Impact Measurement

Real Time Data

Performance Metrics

Multi-Channel Communication

Benchmarking

Social Media Integration

Real-Time Notifications

Behavior Analytics

Artwork Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Data Visualization

Reputation Management

Faceted Search/Filter

Demographic Data

Conversion Tracking

Response Management

Keyword Tracking

Dashboard

Press Monitoring

Customer Journey Mapping

Alerts/Escalation

Real Time Reporting

Customer Engagement

Reporting/Analytics

Influencer Discovery

Customer Profiles

Monitoring

Campaign Analytics

Trend Analysis

Social Promotion

Competitor Monitoring

Lead Attribution

Keyword Filtering

Campaign Management

@mentions

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

Quid

In Person

Live Online

Webinars

Documentation

Videos

Sprout Social is a cloud-based social media management solution that caters to businesses of all sizes and helps them to manage their audience interactions and marketing routines. Key features include automated publishing, conversation tracking, social content management, social media analytics and more.


The solution features a "Smart Inbox," which combines the social media interactions from different social media websites. It helps users manage interactions by turning messages into tasks, assigning them to specific people and allowing team members collaborate on the assigned tasks. Sprout Social's social media publishing functionality automates the process of scheduling social media content and managing content approval for the content before publishing. By using Sprout Social's reporting and social media analytics functionalities, users can monitor social media performance of the brand across various platforms.


Sprout Social offers services on a monthly subscription basis that includes support via phone, email and other online resources.



Activity Tracking

Multi-Channel Campaigns

Real-Time Monitoring

Ad hoc Reporting

Real Time Editing

Task Planning

Categorization/Grouping

Communication Management

Publish Scheduling

Calendar Management

Automated Publishing

Collaboration Tools

Content Library

Assignment Management

Group Management

Customer Support

Customer Experience Management

Content Management

Conversion Rate Optimization

User Profiles

Data Security

Media Library

Workflow Management

Real Time Updates

Visual Analytics

Image Editing

Review Monitoring

Automated Scheduling

Real-Time Chat

Customer Social Profiles

Image Library

Multi-Channel Attribution

Social Advertising

Editorial Calendar

Customizable Branding

Feedback Management

Post Scheduling

Negative Feedback Management

Tagging

Task Progress Tracking

Third-Party Integrations

Task Management

Search/Filter

Web Tracking

Digital Asset Management

Brand Guidelines

Customer History

Layout & Design

File Sharing

It is available across three pricing plans, outlined below:
Standard: $89 per user/month (billed annually) or $99 month-to-month
Professional: $149 per user/month (billed annually) or $169 month-to-month
Advanced: $249 per user/month (billed annually) or $279 month-to-month


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