All Onspring Reviews
1-25 of 76 Reviews
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Michelle
Verified reviewer
Insurance, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great tool and easy to use
OnSpring has allowed us to manage projects, contracts, and vendors in a whole new way. No longer are items stored in multiple areas, they are all right in here in one easy to use tool. The team at OnSpring is extremely helpful and the best group of people to work with. They are extremely flexible and understood our needs from the start. I cannot say enough about this company overall.
PROSOnSpring is honestly THE easiest software to use. Right from the start the layout is appealing and not overwhelming at all. Without any formal training, a user can quickly figure out how to use it and be up and working in no time.
CONSAt this point, I cannot think of a downside to the software. Everything we have needed OnSpring to do, it does!
Vendor Response
Thank you for providing such a great review of Onspring! We are glad to hear the software platform has been so beneficial for your organization. And, we're just as delighted to hear about your positive experience with our team. We appreciate your partnership with us and always, your feedback.
Replied March 2021
Michael
Telecommunications, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Flexibility
The product is quite flexible. It can be applied for a variety of use cases. Once you have your apps matured, reporting becomes streamlined.
CONSThe interface for reports development can be a bit challenging at times. If you have a lot of fields in your apps, searching for them when building/filtering a report can be a struggle.
Reasons for switching to Onspring
Teammate treated us like a number. Onspring treats us like a neighbor.
Vendor Response
Michael, thanks for providing a review of Onspring. We really appreciate you taking the time to share your thoughts on what it's like to be a customer - and we are very happy to be your 'neighbor.' I'm going to take your 'report creation' feedback to our product team to discuss options on improving the experience. Thanks again!
Replied April 2021
Karthikeya
Airlines/Aviation, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
My software
For undertaking a business.
PROSGood. Easy to use this software. OK .
CONSEasy to use the software. Good quality software. .
Jon
Oil & Energy, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Best Audit Software
I could not speak more highly of OnSpring's staff. All interactions have been great. Our implementer, [SENSITIVE CONTENT HIDDEN], has been the secret to our success, and we are very thankful for her!
PROSThe OnSpring system is very customizable. The out-of-the box solution will lay the foundation for using the system for your audit department. From there, you can customize almost every functionality of the system to facilitate your processes.
CONSWith the ability to customize the system comes complexity. You must analyze, design, and really understand your processes before you begin your implementation. Luckily, our OnSpring implementer is very knowledgeable of the system, as well as the audit profession, and she did a great job helping us make the system work as we needed.
Reason for choosing Onspring
hands down the best system we evaluated. Additionally, we could tell the service we would receive was the service that worked best for our model and such.
Reasons for switching to Onspring
We were using the old client/server TeamMate product, and were going to be required to replace our servers, thus reimplement the system. We decided it was time to see what products were on the market. TeamMate+ was evaluated along with other systems. We chose OnSpring over four different systems evaluated.
Chris
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Excellent GRC solution - Highly recommend!
Onspring is making our risk much easier to define and report. We previously had so many disparate processes and functions that it was difficult to report risk accurately.
PROS- Consistent improvement with new updates and releases- Everyone at Onspring is great work with- Ease of use- Out of box features
CONS- When delegating a survey to someone else, Onspring should dynamically update the email that goes to the delegate for you. It will send the email addressed to the initially assigned person unless you adjust it. Onspring allows you to adjust it, but it seems they should automatically update the name instead of keeping the original person's name. Adjusting the email could be easy to miss; therefore, you send an email to the delegate addressed to yourself.- The timeout function needs to be adjusted. It appears to let you continue your session, when it does not.
Reason for choosing Onspring
Onspring looked much more user friendly, more elegant, and the price was right.
Reasons for switching to Onspring
We were having some issues with Rsam and couldn't view all of our risk in one solution. Rsam was also not user friendly. Onspring has fixed this issue for us.
Vendor Response
Thank you for taking the time to leave this review Chris - really appreciate your candor and feedback.
Replied November 2022
Julie
Furniture, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Onspring delivers versatility, flexibility and tons of Business Solutions!
We replaced our Audit Software for a great cost reduction, administration resource reduction and complexity reduction. We streamlined our Audit process within Onspring very quickly, start to finish, easily within 3 months so we could cancel our old license/agreement. we are very happy with it, and we know we can expand on this to include more when we are ready.
PROSIt was far less expensive and complicated than our previous Audit Planning & Tracking software! It cut out probably 10-20 hours a week of Administration effort! I love that it is Compliance Tracker, an Audit software, an Issues and Incident manager, a GRC tool, A vendor and contract management tool and MORE....you can have them help you, as much, or as little as you want.
CONSIf you understand coding and HTML, it helps you help yourself; but the Onspring family is also there to help.
Reasons for switching to Onspring
too expensive both by money and resource investment.
Vendor Response
Thank you so much for taking the time to write about your experience using Onspring. And I truly appreciate the quantification of how we've helped your team and organization - it's always great to see measurable results with our customers.
Replied March 2021
Teddy
Transportation/Trucking/Railroad, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Using Onspring
We have all of our material processes in Onspring. It provides management with a single dashboard for visibility.
PROSEase of configuration; very low learning curve, end user adaptability; help section
CONSThere is not anything that I dislike about Onspring. If possible, I would use it for personal items as well.
Reason for choosing Onspring
Not applicable
Reasons for switching to Onspring
Reliability/dependability, speed of improvements, ownership of configuration
Vendor Response
Thanks for sharing your feedback with others! We really appreciate you taking the time to let others know about your experience using Onspring.
Replied March 2021
Olivia
Insurance, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Onspring Review: Olivia Blackburn
I love using Onspring. Our consultants (Tutela) are great, and very knowledgeable. The Onspring essentials training has helped for me to do development work on my own.
PROSThe ability to customize the software on your own in whichever way you need it to work for your organization.
CONSesignature platform is currently missing.
Reason for choosing Onspring
More functionality and out of the box solutions.
Vendor Response
Thank you for leaving a review of Onspring, Olivia! And we appreciate your input on the esignature functionality; we have that in the works for 2024 features!
Replied October 2022
Scott
Transportation/Trucking/Railroad, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
6 month User Experience Thus Far
My team loves the platform, the ease of use, and the capabilities. We are looking forward to see how we can do more.
PROSAbility to self-develop and implement changes on the fly. Ability to adapt the software to the needs of our various teams.
CONSLearning how to implement some of the training to our specific needs. The training is easy to follow but trying to tailor it to our needs is a little challenging.
Reason for choosing Onspring
The innovation, ease of use, and self-development capabilities.
Vendor Response
Thank you for sharing your feedback Scott! Glad to hear how you're adapting Onspring to meet the needs of your teams.
Replied November 2022
Anonymous
5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2021
My Onspring experience
For my role, the two features I find most helpful are the workflow capabilities and dynamic documents. Other groups in my organization use Onspring solely for the survey functionality. And while not software related, I have found their customer success group to be extremely helpful.
CONSWithin dashboards, there is currently no ability to permanently change the width of a column (similar to what you'd do in Excel). That can impact the view of longer text fields.
Vendor Response
Appreciate you taking the time to share your Onspring experience. Thank you for the specific insights on how you use our software, which helps others understand how they should think about applying automation to their own workflows, assessments, and report creation. Our customer service team will be pleased to hear of your positive experience. I will share your comment about the column width with our product team. In our most recent product release, we rolled out automated column sizing, which helps when you have longer field text; however, it isn't an end-all solution if there are many columns in the space. First, I wanted to make sure you were aware of that product update, and second, I'll revisit unique column width options with our product team to see how we can accommodate in our roadmap.
Replied April 2021
Becca
Insurance, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Best Bang for your Buck
Our company had left a previous provider due to issues with the platform and customer service. We've been blown away by the experience we've had after selecting Onspring.
PROSOut of the box options available and full customization options - we were able to decide how much time and effort to apply to customization before implementation. End users are happy with the ease of use. Management is happy with the reports and export capabilities. As an admin, the trainings Onspring conducts and the customer service Onspring provides is extremely helpful and this is, in my opinion, what really makes them standout.
CONSSome of the webinars they offer fall short, but the webinars are an added bonus anyway. Onspring provides an app to give feedback and request enhancements - so they're aware of areas to improve. They're transparent about if/when the enhancement will be considered or implemented!
Reason for choosing Onspring
We met with other similarly priced companies and felt Onspring could offer the best option for our price range.
Vendor Response
Becca - You are the best. None of us at Onspring could ask for a better review description than "Best Bang for your Buck." We truly appreciate you taking time out of your day to post a review of Onspring. And appreciate your candor about webinar content - I'd like to follow up with you on this front to understand what we could provide that would be more beneficial in this area.
Replied April 2022
Michelle
Insurance, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Onspring fits your needs
I have had a fully immersed experience in Onspring. I came in knowing nothing and now i'm told (by Onspring support staff) that i'm one of the most experienced admins they have. It took less than a year to become a SME. Once you understand how to use the system and it's capabilities, it's pretty simple to use. It has given me the ability to automate so much more than I ever planned!
PROSAlmost anything that I wanted to do, could be done. Even if I couldn't figure it out myself, the support staff would always find a way.
CONSI like that you can use multiple tabs while configuring/testing, but I hate that if you change one tab to test in a different role, then toggle back to another tab, all of the tabs have changed to that role.
Reason for choosing Onspring
this had the most configurability
Reasons for switching to Onspring
Workfront was a project management tool and we needed something that would work from a vendor/contract management perspective
Kheela
Insurance, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Using Onspring has been a positive experience
What I like most about the tool was the support I received from my Consultant. He took the time to understand my objectives and offered alternatives versus just doing what I asked. This helped us to reduce complexity of the design and simplified the user experience while accomplishing our goals and the reason for using a formal tool.
PROSThe ability to automate the receipt of information, communications, and tracking.
CONSUnderstanding how the system is structured to design the most efficient system can be difficult for non-technical people.
Vendor Response
Kheela - Thank you for sharing your review of Onspring. We offer all customers 30-minute training sessions on rotating topics every other Friday. You can see the list of upcoming sessions on the Events page of our website. Check these out to see if they can help you navigate administration. Alternatively, you can always reach out directly to your Customer Success Manager, who can help.
Replied March 2022
Sandra
Verified reviewer
Insurance, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Onspring to the Rescue!
Excellent
PROSAbility to integrate various data sets and establish meaningful connective tissue!
CONSNo complaints! After attending essentials training, was able to navigate it with ease.
Vendor Response
Thank you for taking the time to post a review of Onspring, Sandra.
Replied October 2022
Gail
Utilities, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Highly customizable flexible solution
We have automated many manual tasks using onspring and increased visibility of company risk.
PROSHighly customizable you do not need extensive computer admin experience to build solutions.
CONSExternal users need a license to access their portal.
Vendor Response
Gail - Thank you for the Onspring review. We appreciate you taking the time to share your experience with our software.
Replied October 2023
Suzy
Gambling & Casinos, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
Onspring is a great choice for GRC software choice
Experience has been great, automating things that were previously done via spreadsheets and email.
PROSSaaS. Easily configurable. OOB apps require little customizations.
CONSWould like more out-of-the-box API's. The Portal is definitely an improvement for the user experience.
Vendor Response
Suzy - Thank you so much for taking the time to leave a review of Onspring. We're glad you are having a good experience with the platform. Our product team is prioritizing integrations over the next 18 months, so expect big announcements soon!
Replied October 2023
Bradley
Banking, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
No more spreadsheets
Eliminating spreadsheets to track audit work.
PROSControls and exception follow up. Getting these out of spreadsheets and implementing automated notices has been a major time saver.
CONSThe ability to customize can be daunting. Onspring is always willing to help with this.
Reason for choosing Onspring
The ability to control the customization. It can be daunting, but there are a lot of features we have been able to mold for our needs very quickly.
Vendor Response
Bradley - Really appreciate you taking the time to post a review of Onspring. We are always glad to help you plan customizations, so feel free to contact your Customer Success Manager whenever! Thanks again!
Replied April 2022
Chayan
Telecommunications, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Easy to implement and use GRC platform
Overall, great experience with the tool and good return on investment.
PROSOnspring was easy to implement. We really like the feature that its also easy to configure, create reports and dashboards.
CONSData import and integration features could be better.
Vendor Response
Thanks for your review and feedback. We align our product roadmap to customer needs and would like to connect with you to discuss enhancements to the data import and integration features. You can contact us at hello@onspring.com.
Replied June 2020
Matthew
Retail, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Fantastic GRC platform that can do SO much more!
Fantastic support, client team, and overall experience.
PROSThe flexible, no-code ability to automate business processes beyond just a normal GRC. The platform was clearly well thought out on how it can completely empower a business to improve its own processes .
CONSScoping out internal processes to transition to Onspring and the execution order with less mature processes.
Reason for choosing Onspring
Most flexibility and options without requiring a full development team.
Vendor Response
Matthew - Thank you for taking the time to leave this review about your experience with Onspring. We love that you have command over the no-code automation to build processes unique for your business. Glad to have you a part of our Onspring community.
Replied October 2023
william
Insurance, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Love Onspring!
Great!
PROSBusiness process improvement, automated messaging/workflow, reporting
CONSIt can be easy to over customize, his makes it difficult to scale and requires many bug/break fixes
Vendor Response
William - Thank you for taking the time to leave a review about your experience with Onspring. I also appreciate you sharing feedback on over customization issues, as that is something we want to help customers manage to avoid issues.
Replied October 2023
Mary
Verified reviewer
Building Materials, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Great tool-agile, intuitive, effective. Customer service exceeds expectations - quick response time.
Process discipline, automation, dashboards, consistency.
PROSFlexibility, ease of use, intuitive, configuration changes are easy, dashboards can be customized for each user, exceptional customer service, reasonable cost.
Anonymous
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Onspring is easy to use, easy to administer, and highly flexible.
The flexibility provided by the platform is great. We have been able to customize the platform to our business processes without requiring custom coding. User adoption has been easy to manage, as well.
CONSAt times some features seem to lack maturity in terms of what enhancements I expect to see, but these enhancements often come in later releases. Overall, I find it better that we can get a feature in production sooner, rather than waiting for a fully mature feature multiple releases down the line.
Bjorn
Financial Services, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2017
Working with Chris and Jason was a great experience. Customer support is superb!!!
Our vendor management program works a lot better with having this software.
PROSContract alerts, reporting and dashboard are amazing. The functionality were exceptionally better than other software's that we demoed. I highly recommend the software for any organization working on a budget.
CONSIt's not as robust as Archer but again Archer is not on our current price range. The software performed better than I expected.
Vickie
Insurance, 10,000+ employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Onspring Implementation Review
Our Onspring technical lead - [SENSITIVE CONTENT] was wonderful, extremely knowledgeable and had a fantastic attitude!
PROSThis software allows us to manage our Tier One vendors and contains many options that fit how we need to track various items. The implementation was extremely agile.
CONSI honestly can't think of anything here.
Vendor Response
Vickie - We truly appreciate you taking the time to post a review of Onspring. We're appreciative of your feedback and incredibly glad to have you as a satisfied customer.
Replied April 2022
Joe
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed May 2016
On-Spring Compliance Software
The On-Spring system has helped us tremendously with our audit preparation. It is very user friendly and does a good job for us. It is very well priced also.