So far the team at Next Gear Solutions has been very helpful. They have been willing to help with setup and adapted the system to the way we do business.

The workflow builder in DASH is absolutely amazing. It gives you the ability to define workflows by division and type of work. Not only does the system prompt the user to complete an item, but it literally takes you to the place in the system where you need to perform the task. For example, if you need to upload a Work Authorization, it will pull of the document for the customer to sign, or if you need to upload some photos, it will take you to the appropriate album where the photos should be saved.

The user interface is out-dated and you cannot save custom views or filters on any of the grids within the program.

Working with xactanalysis to report to and complete tasking within the two programs has been nice.

It will smoothly integrate into the other software systems we are required to use. Reporting and tasking is very nice to keep employees on track and make sure no control points are missed during a project.

Mobile platform has had its issues. Mostly it can freeze and shut down in the middle of completing a task. This has gotten better with the software updates over the last year.

The training was great at first. Brenda was wonderful and a pleasure to work with. However, she is only there to get you started. once you are up and running. someone else is supposed to take over to help you utilize the program. Well that NEVER happened. The support team is pretty good when you have a question the can usually answer it as long as it is during business hours. After business hours the tech are not quite as knowledgeable. Which stinks if you are 4 hours behind them. The might want to consider having at least 1 or 2 seasoned employees manning the phone after hours. The price is high if you are only utilizing a small portion of the program. I believe the should section the program out for smaller companies, to add on as they need.

The Sales teams is definitely proficient in sales. They can sell!!! I like mostly that everything is in one program. The program links with Quickbooks and Xactimate, allowing you to see all in one program. The mobile app is great in the sense that employees are able to access any jobs, dates , phone numbers etc.. Also, when you call a through the app it automatically prompts the user to leave a note , and records it to the job file. The app has the capability tracking your equipment and drying records. If you have an abundance of employees and time, Dry Track is a Great idea, it tracks your drying , your equipment, lets your employees know how much equipment is needed for each room. The Accounting tab is wonderful it allows the user to check the the status of the jobs and where the budget is. It links with date trackers and lets you know how long before a lien is due. It has work order and invoice inputs and many additional features.

They use a lot of real estate on your screen. The lists do not expand, you can view 50 items at a time, but must scroll through a small view window. The Calendar/Schedule is absolutely useless. The bought out Client Runner which had an extremely good calendar, however, they have not utilized it. The Mobile App is hit or miss when it comes to photos. My techs are always complaining about the time it takes to upload and use the app. Also, you have the option to have it ask prior to going offline, but it never does. You find out later when you cannot upload anything. Then everything you entered is lost to turn it back to the online setting. Dry Track can only be used from the app. This adds 2-3 hours min to set up and 1-2 to maintain readings. It is a headache to enter all the info from a phone or tablet. It would be easier to send the info to the office and have a person enter it on the desktop, but you can't do that, therefore most smaller companies cant afford to utilize the feature. It has an great equip. inventory tracking program, but again it has to be entered from the the field not allowing the techs to complete the emergency service that is needed. Smaller companies cant afford 1or2 employees just entering Dry Track and Equip. The document builder is great, however, it only allows for 2 customer signatures and 2 initials. Reports builder has lots of options but are missing some pretty important items such as the Date liens need to be placed. I can go on and on!

Dash has allowed us to store customer information in a more organized way, and has a lot of other features our previous software didn’t have. We also love that Quickbooks syncs to it.

Dash has glitches sometimes, and customer service can be a little difficult to get a hold of sometimes.