All eTurns Reviews
1-25 of 66 Reviews
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Carlos
Verified reviewer
Facilities Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Fast, and easy
Our company was using JD Edwards 9.1, and although this ERP did capture usage of materials, it was driven by only manual impute of consumables. With the addition of eTurns, our company was able to provide our 75 technicians with the ability to scan items in and out of our vehicles. This provided our purchasing team with real time, accurate consumption. Furthermore, this allowed us the ability to carry less items on the trucks and lowered our cost of goods carried in doing so. We reduced this average cost on truck from $20K, to $14K, while maintaining the same service levels to our customers. We also gained the ability for automate the managing of our ROP's, and ROQ's. The software managed our replenishment effectively to the point we were able to reduce out procurement staff from 8 reps to 3, moving them into other strategic roles. Our finance team also benefited from the real time reporting modules, allowing them a real time cost analysis of the consumed goods.
PROSLight weight software, customizable, Very small learning curve, Great customer support, Detailed reporting
CONSSome modules are only available on the website, or PDA.
Vendor Response
Dear Carlos, thank you for your review of TrackStock and how it helped Service America to vastly reduce its cost of service. Having you call out specifically our "Great customer support" is also gratifying as we strive very hard to provide this differentiation. With regard to some modules only being available on the web or the PDA, we made the strategic decision early last year to providing all modules on both Smartphones as these devices seem to be the predominant choice for users. We look forward to your continued input on our capabilities. Thank you. eTurns management
Replied March 2019
Jorge
Utilities, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Jorge Soto Eturns review
We are able to manage inventory and solve issues with backorders.
PROSThe feature I like the most is scanning because it is fast and efficient.
CONSA feature that could be improved is simplicity in settings.
Vendor Response
Thanks Jorge! We appreciate your 5-star review. Yes, we have designed eTurns to have very fast scanning of items for counts, orders, pulls, etc. so we are glad that is your experience. As for settings, we've designed them so that you can turn off capabilities for a more streamlined user experience. If you would like advice on how to simplify your settings please write us at support@eturns.com and we'd be glad to help. Thanks, Julie from eTurns
Replied August 2023
James
Construction, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2019
eTurns Review
The ability to track material in real time
CONSOverall the system is slow and lags a lot which can lead to rework
dante
Electrical/Electronic Manufacturing, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Dante Vasi Review
love how it sets up suggested orders for me
CONSi wish the website would be a little less laggy
Renee
Warehousing, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Love the Eturns Trackstock App for Apple
The Eturns Trackstock Apple App is what I use most regularly. I like the ease of use. If you are familiar with Apple IOS it is very user friendly. Icons and options available are very self explanatory within the app. Eturns online offers many different customizable options and customized reporting that has proven very beneficial for inventory management. Their support is very friendly and willing to help you every step of the way.
CONSWith our extensively large inventory it can get bogged down when searching for particular items and this can make certain tasks take a lengthy amount of time. I have been told that Eturns will be making some adjustments to servers that should help the speed in the near future.
Cory
Logistics and Supply Chain, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
eTurns User Review
eTurns has allowed the company to systematically standardize daily sales transactions. The automated EDI process has reduced the labor hours and transaction frequency that would normal be allocated to inventory management of programs. The reporting capabilities allow Gexpro Services to provide additional value adds to our customer by identifying trends and predicting future projects needs. eTurns has a plethora of features and solutions that Gexpro Services as an end user, has yet to fully maximize. My experience with the eTurns has been extremely positive.
PROSReporting capabilities Ability to manage customer owned inventory Label design feature Both the pull and order functions remove the internal manual entry process
CONSThe inability to mitigate duplicate scanning across all functions (orders/pulls/requisitions/work orders)
Anonymous
10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Eturns usability
We used eturns to maintain an offshore customers inventory with sight from both sides which worked flawlessly.
PROSThe software was relatively easy to use and provided a user friendly dash board.
CONSThe system needs "updated" better looking interface would be great.
Vendor Response
Thank you for your review and input. One of eTurns TrackStock strengths is its configurability without involving developers. As such, TrackStock has a broad array of features targeted to a wide audience. Configuring TrackStock by turning off certain modules, hiding columns of information on any of the transaction grids, using UDFs (User Defined Fields) to further define items and/or transactions to suit your needs, and displaying fewer rather than more transactions all are designed to allow TrackStock to adapt to you, the user, in the most responsive and modern way. We don't believe in "one-size-fits-all" like older applications. The great news is you believe TrackStock is easy to use and has a user friendly Dashboard. Thank you. eTurns management
Replied March 2019
Simranjit
Information Technology and Services, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Inventory Control
convenient
PROSquick search feature are useful to identify and find products
CONSitem sorting can be improved, items often repeat
Vendor Response
Simranjit - Thank you for your review! Glad you like our search feature. As for item sorting, when items repeat that means that you have the same item in multiple locations. We do it this way so that if you run out of the item in one location you can go find it in another location rather than spend money to order more when you already have the item. If you have any questions about this feature please reach out to support@eturns.com. Thanks! Julie
Replied August 2023
Darren
Verified reviewer
Wholesale, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Great Product to Help with Vendor Managed Inventory
I
PROSI love the ability to keep track of inventory and see who is using what when.
CONSIt is a little difficult to learn but once you understand it, it works great.
Vendor Response
Hello, Darren. Thank you for you comments and review. Your input is very helpful for the improvement of TrackStock. If you have any suggestions on how to make it easier to learn, we would appreciate it. Thank you. Rock Rockwell: CEO
Replied October 2019
Corey
Business Supplies and Equipment, 5,001-10,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2024
Eturns Review
Overall, eturns helped with keeping a good flow of material to the site.
PROSEasy to navigate and it does not take long to get the hang of it.
CONSInventory issues, either by pulls not registering or adjusting counts not updating, there were issues keeping an accurate count.
Joshua
Electrical/Electronic Manufacturing, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
ETurns Review
I'm overseeing a lot of vendor managed inventory for our biggest customer so I place orders multipler times a week, I add inventory, manage the amount of inventory, etc. I also helped setup the entire system for our customer and it's been great.
PROSEturns makes my job incredibly easy. All facets of it are simple and easy to use. Easy to reorder material for the customer, easy to add new items, remove items, and it was easy to get it setup! And the customer is insanely happy with the results.
CONSNothing that I can complain about. There are glitches every now and then but they always seem to get fixed in a timely manner.
Vendor Response
Thanks Joshua, We really appreciate your 10/10 review! Take Care, Julie
Replied August 2023
Zachary
Airlines/Aviation, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
eTURNS
Gives great visual and control of our warehouse
PROSThe capability to breakdown data into a granular level.
CONSSoftware is slow. takes a log time transitioning between pages
Vendor Response
Dear Zach. We noticed this slowness too. It is partly driven by our growth. Consequently, we are implementing the following changes: 1) we are quadrupling the size of our database server on AWS, 2) we have switched to Windows SQL server 2017 Enterprise, which will also increase the security of your data, 3) we have moved all of the reporting workload to our Always-on database mirrored server, since all transactions have been instantaneously created there also, and finally 4) we have a Data Base Administrator continuously looking for the slower responding pages to improve response times. We appreciate your input. Please continually provide it on any topic either directly via email to us or through the Contact us page on our Web site. eTurns management
Replied March 2019
Tim
Retail, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Personal Experience with Eturns
We handle Vendor managed inventory for one of our largest customers. Eturns has allowed us to provide a service to our customer by stocking inventory at their facility and keeping track of it with Eturns. This service, with Eturns capabilities, allow us to stock and sell more product for this customer. It also makes it easy to bill them weekly for material used and facilitate replenishment of material in a timely manner.
PROSWe use mobile app to scan material weekly. I love the the system will use those counts to determine how much material has been used, what needs to be replenished, and the availability of reports for usage and frequency of orders.
CONSThere is a ton of capability and it can be difficult at first to figure out the best ways to utilize Eturns for best results. Not the most intuitive, but once you learn what to use and how to navigate it is much easier to use day to day or week to week.
Vendor Response
Hello, Tim. Thank you very much for your review and comments. They are very helpful. Do you have any suggestions to make it more intuitive or how to help new users "figure it out"? Would appreciate the input. Thanks. Rock Rockwell: CEO
Replied October 2019
Jimmy
Verified reviewer
Logistics and Supply Chain, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
eTurns
The capacity this tool has opened up for me is immeasurable. What once was a tedious and manual process is now simple scan and send.
PROSeTurns is a great tool to streamline our inventory management. It allows for simple and accurate replenishment, optimizing our customer service offering to our customers. It's versatility and customization capabilities accommodate our complex service offering.
CONSI've had no negative experiences. When we wanted it to do something it didn't have functionality for, the technical team re-engineered it from the back end to suffice our needs.
Vendor Response
Dear Jimmy, thank you very much for your review of our software and how it has improved your customer service offering to your customers. Versatility and customization are very nice complements to what we have designed, all with the focus on helping you create a moat around your customers to prevent your competition from taking your business. Your additional complement on how we were responsive in providing a re-engineered solution to your needs, when our original product did not provide what was required, was another fantastic complement. Thank you. very much eTurns management
Replied March 2019
Steven
Electrical/Electronic Manufacturing, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great Product Management Program
Eturns has always been very responsive and helpful in answering any questions about the software
PROSEasy to use, very detail oriented, CUSTOMIZABLE is a big plus!!!
CONSMobile App could use a few updates, but web platform is solid
Vendor Response
Hello, Steven. Thank you for your comments and review. We constantly strive to deliver the industry leader in functionality and ease-of-use. Industry leading customer support is also a hallmark. The mobile app is constantly being updated, roughly once a month. If there are some specific features you would like in the mobile app, please let us know. Thank you. Rock Rockwell: CEO
Replied October 2019
MARTIN
Electrical/Electronic Manufacturing, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
E Turns Success
The Software is very accurate and responsive. It has made a significant difference in our business.
CONSThe reports could be more user friendly
Vendor Response
Dear Martin: Thank you for your review and comments. Accuracy and responsiveness are 2 key metrics we constantly monitor and work to improve. User friendly reports are also important. To that point, we have just completed our second certification of SOC II type 2 compliance for security and availability. Thank you for being a customer. Rock Rockwell: CEO
Replied October 2019
Jason
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Review
In the past, I spent at least two hours a day personally counting materials for the next day's jobs. With eTurns it only takes me 5 minutes every two weeks -- it gives me data on usage, quantity on hand, min/max levels and much more.
PROSThe eTurns interface is self- explanatory in terms of the layout -- I like the ease of use after setup.
CONSHas a wide range of uses, and can confuse someone.
Scott
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
eTurns is a good program and professionally supported.
A tool that did our job. A job that brought good value to our customers.
PROSIt works. The team is great when we needed modification or technical assistance. Allows at a reasonable price abilities that hard to find.
CONSWe only needed a few of the extensive choice of functions. Added some overhead that is just in the way.
Vendor Response
Dear Scott, thank you for your review and thank you for pointing out some of the specific features that benefited Wolf Creek. Combined with complementing our great team and a product at a reasonable price, we are glad that we can provide this kind of value add solution to distributors like you. Thank you. eTurns management
Replied March 2019
Ryan
Defense & Space, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Great product...great company
Overall I wish I had this application for the previous warehouse I was in. The company is always looking for ways to innovate and make better an already solid and easy to use tool for my business.
PROSBeing able to easily use it on my mobile device.
CONSThere is an occasional overlapping of text after scanning a barcode.
Vendor Response
Dear Ryan: thank you for your review and comments. They are appreciated and drive us to continuously improve TrackStock's capabilities. We are glad your company uses it to innovate. Hopefully, there is a goodly bit of productivity that comes along for the ride. Thank you. Rock Rockwell: CEO
Replied October 2019
Jeremy
Construction, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Professional, quick response and Ron was always available to guide through process getting started
Nefco is just starting to commercialize the product but this software should increase our business and keep our competition out through inventory management.
PROSThe ability to bill material against multiple jobs thorugh use of work orders The scan feature and bar code functions are premier and easy to setup. The platform is customizable to any user level and the ability to take out unneeded information is key
CONSI wish a master control could be used to set the views (gears - options ) for views. When building many users to a stockroom, it takes a good amount of time to individually go in and customize views.
Vendor Response
Dear Jeremy, thank you very much for your review and specific comment about how "premier" our "scan feature" is and how easy it is to setup. That is music to our ears as developers of inventory management at the Point-of-Use. Your follow-on comment about how beneficial it would be to have a template to use to add new customers and users with a given set of permissions and page views as you grow is a spot on request. We are currently in development of that very capability as we believe it will be widely acclaimed and used. Thank you for your support. eTurns management
Replied March 2019
Sheila
Semiconductors, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2019
E-Turns review
Overall has been good.
PROSorders can be loaded into the system and approved automatically so it is ready to go in our ERP system
CONSthe uploading of new parts took a while. and it was not always friendly. I feel like the format changes every time I need to upload mass number of parts.
Vendor Response
Dear Sheila: Thank you for your review. We really appreciate it. Uploading thousands of items at a time can take some time as the system must make sure it sets up each item correctly which can also trigger other transactions, making your inventory management responsibility easier and more productive. Possibly one of the reasons you believe the format changes too frequently is because we were changing it to accommodate more and more automated functionality during any of your company's massive item imports. We would enjoy and appreciate hearing if your more recent imports are now both more smooth and quicker if you would respond at your convenience to our Contact us Page on our web site. Thank you. eTurns management
Replied March 2019
Kayla
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed September 2019
daily user
It is accurate and can help any company reach all inventory goals, big or small. It is also very functional from your mobile device and computer.
CONSIt often crashes daily, so I would have to reset my data before I was able to complete a work order. It may be my internet access but that would be something to improve on bad service locations.
Vendor Response
Dear Kayla: Thank you for your review and comments. "Big and small" is exactly how i would describe our customers' customers. I have asked several people to contact you directly to discuss your "crashes" comment. We think it is related to your Wi-Fi network, but want to make sure. Please let me know the reliability has improved? Thanks. Rock Rockwell: CEO
Replied October 2019
Armando
Consumer Electronics, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Ease of use and great support team!
Time saving project tracking and expenses, tools tracking
PROSSerial number tracking abilities, flexibility on modules and customization on fields. Customer support is amazing.
Vendor Response
Dear Armando. Thank you very much for your review of eTurns TrackStock, our solution, and our customer support. It is one thing to have a great product, but any great product must be accompanied by fabulous customer support. The fact that you took the time to highlight eTurns customer support is very meaningful to all of us here at eTurns. With great customer support, the product can have some issues that, working together, can be solved. This is clearly how you feel about the One Button and eTurns relationship. We greatly appreciate it. Thank you. eTurns management
Replied March 2019
Ryan
Aviation & Aerospace, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Wish i had eTurns sooner
Ease of use and the ability to use my mobile device.
CONSI don't have a con to list here. The software delivers.
Vendor Response
Dear Ryan, thank you very much for your input and review of TrackStock. Hearing from you that it is easy to use and that you do not have a con to list is, frankly, music to our ears. That is our design point and we delivered for you. Please do not hesitate to contact us using the Contact us form on our website if you determine you could benefit from adding an enhancement to the solution. eTurns management
Replied March 2019
William
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Eturns Review
Keeping track of materials and not buying more materials than needed.
PROSI like the ease of access and the mobile app. Also does a Great job of tracking On hand quantities.
CONSI think the counts are a little bit hard to understand.