All Urbest Reviews
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Luc
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
A very good software that makes our lives easier
We have several offices and Urbest helps us centralize all requests and act as efficiently as possible. This is very important for our teams.
PROSVery easy to use, our team is very happy to use this software daily.
CONSNothing to say here. Everything works like a charm.
Vendor Response
Thanks Luc, It's a pleasure to help you along your growth and new offices.
Replied December 2019
Alexis
Facilities Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
Computer Aid Facitily Mngt System: Urbest tops the league
As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it. Not with Urbest. One can do it directly via its mobile-app. And this is empowering the user, giving the chance to participate in making the building a building users want to be proud of. Personally I was impressed by how easy it is to get going with the software. From taking the decision to having it running, no more than a week passed by. In fact, a couple of days after the decision, I was already accessing the software and setting up the few bits and pieces needed. A week after everyone in my organisation could go ahead and use it.
PROSThe fact this software isn't presented as a traditional software. It is a service ; it is there ; it runs. You barely have anything to do to get it going for your organisation. That's the beauty of an easy-to-use software that sits in the cloud and can be accessed as a software-as-a-service. The graphic is great and minimalist so you see things. You don't have to learn it to get going. Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly. And when it comes to its core, it is great as it captures the information at source: it gives the user who sees the problem to report it directly in the system there and then. And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time.
CONSDifficult to fault this software. Yes maybe it doesn't have all the features of a Maximo (IBM) or Planon but do we need these features? No.
Reason for choosing Urbest
As described above, mainly because it could allow us to capture the information at source and create a sense of community around the building. At the same time eliminating the bottleneck at helpdesk level.
Reasons for switching to Urbest
Maximo is far too cumbersome. Hard to train people on it. Way too heavy for rapid deployments. And key to our requirements, it has no means of involving the whole community and capturing the information at source. That is a major drawback.
Vendor Response
Thank you Alexis! We continuously strive to improve our product and if there are other ways that you think Urbest can help solve problems for you or add more value - then please do share these with us! Best, Team Urbest
Replied January 2020
YVAN
Real Estate, 501-1,000 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2020
Urbest Portalis
a better check for maintenance and a better connexion between users.
CONSwork wtih others partners than ENGIE to develop more skills.
Vendor Response
Thank you for your comment! We appreciate. For your information, you can invite any service provider from your admin panel. Regards,
Replied February 2021
Catriona
Facilities Services, 1,001-5,000 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Urbest is the innovation all modern Facilties Management companies needed yesterday
It has solved the issue of giving building users self service reporting, not going through antequated methods of calls/emails. It has resolved the issue of being unable to capture ongoing feedback from users on our request resolution and satisfaction. It hasn't resolved our issue of having a slow/bulky CAFM that isn't lean in its workflow
PROSThe simplicity, user friendliness, modern approach and workflow. It makes FM so simple it's a surprise that we didn't already switch to it. Giving a tool to all building users to report to FM teams their issues is like tracking a pizza order on domino's, everyone should have it. Having a simple workflow for FM teams to organise and be faster at reacting/resolving in all transparency is a step towards even having a FM as a self service linked to a marketplace for independent ad hoc workers which is where the industry may go.
CONSIntegration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line. Integrating directly with our purchasing/finance system could be the solution but the build, dashboard, monitoring would need to be very robust for the teams to feel reassured. It could/should do so much more as an FM app in the future e.g. geolocalisation, way finding, community building if Urbest doesn't want to be the app that just gets integrated into other ''sexier'' apps
Reason for choosing Urbest
Better design: modern/user friendly, faster build and implementation, cheaper as it is more flexible in terms of pricing model
Vendor Response
Thanks Catriona! We understand the needs of customers and this is why we are building more things and expect to see very soon PO/Invoice management live in our product and a few more things up our sleeve. We look forward to helping Bouygues UK strengthen it's portfolio and services.
Replied March 2020
Nicolas
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Urbest eases my life
I am able to manage queries from both tenants and landlords in a third of the time previously required.
PROSThe gain of time Urbest provides is very impressive
CONSReally innovative stuff do not have inconvenients
Vendor Response
Great to hear your experiences Nicolas! We look forward to helping you gain even more value through Urbest
Replied January 2020
Pascal
Facilities Services, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
As a service
we were able to bring a single Customer service, we improve communication on intervention request from our customers. the traceability is much better. Customers are more satisfied. The property manager it lso is benefitting. It's a win win solution.
PROSease, simplicity, efficiency , scalable , geotag , easy to implement , simple ergonomics , Advice and manager web service . The Reporting. Statistics.
CONSObligation to be connected . You must convince the Customer and tenant . we need to be with tenants to use.
Vendor Response
Thank you Pascal! We strive to improve our service and we look forward to hearing your thoughts about how Urbest can add more value to you and your teams.
Replied December 2019
Trevor
Real Estate, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2020
A user friendly revolution in task management software
It creates a good collaborative environment for managing tasks and issues. In the examples I have seen the introduction of Urbest has typically led to work being completed 20 - 30% faster than before, with higher satisfaction in the end result.
PROSThe strengths of this software are that it is very easy to implement and to use. It is easy to onboard service providers. You can see the status of all tasks at any point of time. It automates the collection and presentation of feedback on work done. Both planned and reactive work can be supported.
CONSThe issue to be aware of is that it is not a comprehensive facilities management solution, with lots of additional different modules. Its strength is task management, if that is what you want, it will do it well.
Reason for choosing Urbest
Disclaimer: I have worked as a real estate and facilities consultant for many years and within the technology industry. You should know that I do act as a mentor for Urbest and do promote its products.
Vendor Response
Thanks Trevor! We look forward to bringing even more value to our users, so stay tuned for some exciting things ahead!
Replied July 2020
Ludovic
Facilities Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
You must need it
URBEST is perfect to centralize, manage and follow every actions & needs of stakeholders. We are using it to manage premises buildings.
PROSThe flexibility of the solution. URBEST can evolve following our needs.
CONSNothing for the moment, even if we are using URBEST for almost one year
Reason for choosing Urbest
The price, the flexibility of URBEST,..
Vendor Response
Thanks Ludovic, We look forward to expanding to more buildings with your team.
Replied September 2019
Maxime
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
The Facility Management future is here
Urbest litterally hacked all the pain points related to Hard and Soft FM management. The system is 100% user-friendly and delivers the right information to the right person at the very right time.
CONSThe product could be cooler by enabling more integrations
Vendor Response
Thanks Maxime for your review!
Replied January 2020
Vadim
Legal Services, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Seamless job and tasks tracking
I love the interface Urbest has. The dashboard looks very neat and easy to understand.
CONSThe communication is in French in emails. I still did not figure out how to change the email notifications to English, but it doesn't bother much.
Romain
Facilities Services, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Avis urbest
Gain de temps et meilleur suivi depuis l'installation sur le site.retours de clients positif. Plusieurs options pourraient etre rajoutées Comme la gmao ( sam fm ) qui permettrais un suivi plus poussé et une aide en plus pour nous mainteneurs a l edition de nos rapports client. Comme une meilleure localisation des lieux d'interventions ( plan de batiment, d etage et de bureaux ). Voir si possible de faire un QR codes pour des demandes d interventions sans besoin de cree un compte.
PROSApplication tres simple d'utilisation. Premet un suivi des interventions sur sites. Les messages instantanés avec les utilisateurs.
CONSProbleme de synchronisation entre l envoie des demandes et la notification de demande recu.defois plusieur minute avant de recevoir la demande. Retour de plusieurs locataires qui ne peuvent pas envoyer de demande quand les personnes qui sont enregistrées sont abscentes.( compliqué pour elles )
Vendor Response
Merci pour votre retour et vos suggestions Romain. Nous ameliorons notre produit chaque jour et ne manquerons de vous tenir informe des qu'une nouvelle fonctionnalite sera deployee.
Replied September 2020
Benoit
Civic & Social Organization, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Outil à forte valeur ajotuée pour les usagers comme pour les équipes
La simplicité d'usage et le gain de temps pour les équipes. Quel plaisir d'entendre les agents techniques dire que depuis qu'Urbest est déployé au sein de notre compagnie, les agents les remercient et les félicitent pour leur rapidité d'intervention.
CONSOn voudrait pouvoir tout gérer dans Urbest , ou au moins aussi facilement que dans ce logiciel ...
Vendor Response
Merci pour votre retour Benoit. Nous sommes content d'apprendre que vous avez pu ameliorer votre reactivite grace a urbest!
Replied September 2020
Mickaël
Machinery, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Le logiciel qui vous simplifie vos journées !
Le logiciel est très facile à prendre en main, testé et approuvé par mon équipe de maintenance ! De plus nos clients sont satisfaits du temps qu’ils gagnent en utilisant l’application URBEST !
PROSFacile d’utilisation et un gain de temps pour notre équipe !
CONSAucun problème détecté durant l’utilisation de URBEST
Reason for choosing Urbest
Pour moi technicien de maintenance, les demandes d’intervention était effectuées par mail pour toutes les catégories de maintenance que l’on pouvais proposer, cela nous prenais un temps fou pour les classer. Avec URBEST c’est beaucoup plus simple et rapide !
Vendor Response
Thank you for your feedback, Mickael!
Replied September 2020
Alexis
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2020
Urbest is a key component for us in order to organise, plan, and get feedbacks.
Urbest enables us to keep a close contact to the final users of this solution, and to keep every task in mind.
PROSEasy to use, and very efficient to have an overview of all actions to prepare for all sites. Filters are really usefull to compartiment all tasks.
CONSSome features like a planning could be usefull in order to plan in advance some tasks.
Vendor Response
Thanks Alexis! We appreciate your feedback! Stay tuned as we are working on delivering (in the next few months) the ability to plan tasks!
Replied August 2020
francois
Government Administration, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
4
Reviewed September 2020
maintenance
une bonne idée au départ, la première version était plus lisible de mémoire.
PROStoutes les demandes sont centralisées, la possibilité de mettre des photos
CONSmanque de visibilité sur smartphone en tant qu'intervenant sur les demandes.
Reasons for switching to Urbest
l'ancien produit n'était pas intuitif pour les demandeurs.
Vendor Response
Bonjour, Je vous remercie pour votre retour, nous travaillions au quotidien pour ameliorer urbest et vous simplifier la vie, n'hesitez pas a nous faire par de vos remarques sur hello@urbest.io
Replied November 2020
Florian
Architecture & Planning, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Adopté très vite
Nous avons beaucoup apprécié la capacité d'Urbest à travailler avec nos équipes et à évoluer dans un cadre assez restrictif qu'est le notre, tout en proposant un outil assez innovant pour un établissement qui n'était pas habitué. Toutes les équipes qui l'utilisent sont ravies de la facilité d'utilisation et de l'efficacité de l'application.
CONSAucun problème avec l'utilisation d'Urbest
Reasons for switching to Urbest
Efficacité et UX bien supérieure sur Urbest
Vendor Response
Merci Florian pour ce retour ! Ravi de voir que Paris la Defense apprecie l'experience urbest.
Replied October 2020
Cécile
Commercial Real Estate, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Easy tool
Help create a community
PROSVery easy to implement: no technological barrier
CONSNecessity to GO international for large groups with Many sites
Vendor Response
Thank you Cécile, it's a pleasure working with you. We will continue our effort to delight your users.
Replied October 2021
François
Architecture & Planning, 2-10 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Very usefull for social hoursing refurbishment
Architectural co-conception withs architects, ingeneers, contractors Site management during construction works, interface between all actors : users, contractor, architects, client Work management after delivery
PROSVery user friendly, specially for no professional users : inhabitants, workers, etc. the software is very flexible and adaptable
CONSNothing, except maybe the graphic interface...
Vendor Response
Thank you Mister Gruson, We look forward to helping you with more projects in social housing.
Replied December 2019
Tom
Commercial Real Estate, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Limpide, Fluide, une évidence
sa fluidité et sa prise en main rapide pour les équipes, URBEST est vite devenu une évidence car répond à une vraie problématique de préparation et reporting des sujets courants
CONSle menu recherche d'immeuble du départ, pas assez fluide comme le reste de l'appli
Vendor Response
Thanks Tom! We appreciate your feedback and we are working on improving this in our next releases! Urbest team
Replied April 2021
Youcef
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Easy to use
We highly value the ease of use and its simple integration into our work environment.
CONSThe application still has a lot of development potential even if it is already very complete.
Vendor Response
Thank you Youcef! We look forward to bringing even more services and functionality into Urbest as we continue on our mission to simplify collaboration in facilities, property management and delivery of services.
Replied July 2021
Romain
Management Consulting, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Good tool to simplify communication
As a coworker, Urbest is very easy to use and simplifies communication with the site manager
CONSNothing to say here for the moment
Vendor Response
Thanks Romain!
Replied August 2020
Pierre
Computer Software, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Very good
I like it because it is simple, efficient and reliable
CONSMight requires integration for equipment management
Vendor Response
Thanks Pierre! We are looking into further developments and integrations on the equipment management side.
Replied January 2020
Fabrice
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Je recommande le logiciel URBEST
Réactivité des équipes support et sales
PROSTicketing travaux et l’arborescence proposée
CONSRAS pas de commentaire
Vendor Response
Thank you Fabrice!
Replied August 2020
Alexis
Real Estate, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Nice and smooth
It is easy to use and the design of the interface is great
CONSWe are waiting for the api in order to integrate the solution in our Saas FlatBay
Vendor Response
We look forward to combining our solution and delight people even more with FlatBay and Urbest wrapped up !
Replied October 2021
Thomas
Real Estate, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Easy to use
Très facile à déployer et à prendre en main pour les équipes
CONSRien à signaler pour l'instant, nous continuons le déploiement.
Vendor Response
Thanks you Thomas! We look forward to supporting you further and bringing more value to your teams!
Replied October 2020