Easy to use, easy to manage multiple teams and phone numbers, great API for automation.

The best part about Avochato is their AMAZING customer service.

It provides a very nice platform and a user friendly web environment.

The biggest negative is that some people call the number after receiving a text, which does not work well.

The customer service is top-notch. The rep is amazing to deal with and very quick to get back to us regarding any questions we have.

There are far better and less expensive options out there.

I went in to cancel and not only did it say that it was already cancelled, but it blocked me out.

Sometimes it's hard to find old conversations while using the mobile version of the app, but that might be user error.

Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.

It was very intuitive to use and the ability to have multiple users was very effective.

I have had a great experience sending messages to my subscribers, and it has helped me promote my business more effectively.

It feels super light weight, even though it has a ton more features than similar services I've used. Customer service is 100% top notch.

This program makes it easier for me and my team to stay on top of things. We love the communication we have with our clients now.

We use this as an integration with slack and it works perfectly, now we don't miss a message and can better serve our customers.

Great SMS customer support software with awesome features.

Had some trouble working it on my mobile device at first.

Nothing I don't like about it. I cannot think of anything negative to say.

Avochato’s integration with Shopify gives us the ability to contact our customer through the most relevant means — text messages. This feature is a bonus on top of Avochato’s use of use.

The platform itself is designed in a way that is easy to understand and use. Texting clients helps to build trust with our brand and this is definitely a great solution for that need.

Super easy to procure, implement, and start using.

The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.

When using through smartphone app it doesn't let you see your contact's tags and it can be annoying. It doesn't integrate with CRMs.

I am really impressed with how easy this application integrates with other applications. We use other apps to manage our projects and the ability to integrate Avochato is a major plus.

Easy to use and more importantly they delivered incredible results!!!! Fabulous technology and great team to work with.

Free trial that helps you assess the product with no risk. The customer support is super quick and responsive to help with any questions.

Awesome support, easy to send messages -- Good software.

They always got right back to me with all my questions. Were very helpful and a great pleasure to do business with.

I looked at a bunch of other services like this but this was the best. The interface is very easy to use and it functions flawlessly.

They have capabilities that I had previously thought were exclusive to other platforms. Their sales team is professional and fun to chat with.

Its flexiblity with integrating different CRM. It will keep stable until you made a major change in it.

You can not change the agent availability in bulk. Scheduling report has its' own limitation.

It has been developed in very simple way and user friendly. It's a good tool for cold calling and task management.

The reporting structure is good. Also trying to understand other features too.

The features are easy to use and understand. Its makes working in contact centre fun.

Easy to use and customize application with excellent support team.

It is the best dialer I used so far which perfectly integrates with my CRM tool. The best thing about Ameyo is we can reach customers without revealing our own identity.

Best, keep up the good services. Reach out to more heights.

The ease of use and the time-saving automation and sync with the CRM.

Best customized software product that completely blends into my company's requirements.

We have some problems on our front-end. Some buttons doesn't work and there is some spelling mistake.

Lack of basic functionality. Trust deficit in data being received at Dialer.

Easy to use and scalable solution , features like Queue management , Voice prompts changes and mpre controls for supervisor on front end makes it user friendly.

We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.

The ability to record the calls and the fact that it works on ease even on mobile phones. The best part was having the system integrated with leadsquared that helped immensely in lead management.

The most cost effective contact center solution available in the market right now.

I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.

Really good and enjoying the service integration with Salesforce to process business transacion.

Bad in terms of commercials. Smallest of changes like customization of reports are charges heavily which should already have been in the reports.

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

A great (and inexpensive) platform for managing customer callouts.

I like this software because of the capability to hanlde large number of call flows.

It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.

After a few updated of the browser, the software stops working.

Liked the integrated situation. The customer relationship approach is also good.

Ameyo Voice is pretty helpful software and ticks all the boxes required to run the corresponding business.

The Ameyo software is stable, user friendly and efficient system.

Overall experience is good but Support should still be improved.

For every little customization Ameyo team ask for commercials. Also training service is very poor even some time trainer is not aware of services for which he/she is conducting training.

It is difficult to run in iOS and widget and dashboards need to handled separately.

Our connectivity is increased by tuning some retry time settings and campaign settings.

Also they way of your user talking on phone is very rudely. Not listening the customer explanation because of this customer is suffering lot of issues.

Bad customer support, 70% issues never resolved on 1st call.

The ameyo is the best VoIP tool with great features like auto call reacord, call merging, call transfer, hold, mute, predictive dialling, auto dialling, and lot more.

Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents.

The most likable part of the software is that is was easy and quick to implement for us. Also, the cost was important factor for us to consider.

Accuracy of dashboards & reports is worry some. Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.

Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. It's functionality is also easy to learn.

The support from Ameyo has been helpful too so have had quick resolutions to any issue as and when they have come up.

US Dollar

Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product caters to a variety of industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services and e-commerce.


Avochato features review management, which allows users to create campaigns for review acquisition. Users can solicit reviews from customers using links to their reviews accounts, such as Yelp! And Google Reviews. Users can also request feedback on their products and services via text messages. Avochato also provides the real-time net promoter score (NPS) based on customer reviews and ratings.


Avochato is available both in cloud-based and on-premise deployment options, and it also offers a mobile app for iPhones and Android devices. The product also integrates with different business systems, such as Slack for project management, Desk.com for help desk ticketing, Salesforce CRM and Office 365.



LongDescription

Link Shortening

Support Ticket Management

Text-to-Win

Employee Management

Case Management

Shortcodes

Surveys & Feedback

Mobile Alerts

Automated Responses

Mass Texting

Transfers/Routing

SMS Messaging

Templates

Scheduled Messaging

Sales Pipeline Management

Workflow Configuration

Human Handover

Reservations Management

Agent Interface

Voice Mail

Listing Management

Communication Management

Customer Database

Offline Form

Audience Targeting

Collaboration Tools

Automated Routing

Assignment Management

2-Way Messaging

Call Center Management

Template Management

Customer Complaint Tracking

Call Routing

Mobile Coupons

One-to-One Messaging

Self Service Portal

Contact Management

Lead Management

Email Marketing

Mobile Access

Survey/Poll Management

Transcripts/Chat History

Routing

Mobile Keywords

Multi-Channel Communication

Queue Management

Landing Pages/Web Forms

Pricing Management

Group Messaging

Workflow Management

Message Personalization

Ticket Management

Dynamic Content

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Online Booking

SMS Marketing

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Real-Time Chat

Chat/Messaging

Customizable Templates

Real-time Conversations

Client/Property Matching

For Sales Teams/Organizations

Real-time Consumer-facing Chat

Issue Tracking

Macros/Templated Responses

Keyword Tracking

Interaction Tracking

Sales Onboarding & Training

Alerts/Escalation

Real Time Reporting

Chatbot

Commission Management

GDS/OTA Integration

Reporting/Analytics

Polls/Voting

Contact Database

Prioritization

Lead Qualification

Remote Access/Control

Supplier Management

Appointment Management

Workforce Management

Client Management

Quotes/Estimates

Social Promotion

Auto-Responders

Remote Support

Purchasing & Receiving

Third-Party Integrations

Survey Builder

Canned Responses

Lite: $19 per user / month
- 1 phone number
- Multi-channel: SMS, live chat, Whatsapp
- Customizable website widget
- Basic two-way conversation management
- Broadcast messages lite
- Call forwarding Voicemail

Standard: $35 per user / month
- All items in lite 
- Unlimited broadcasts
- Advanced team management functionality: skill routing, dispositions
- AI Chatbot and additional Automation Tools (surveys, drip campaigns) 
- Advanced analytics 
- Salesforce, Zapier, Slack, Teams integration

Custom Enterprise:
- Access to Avochato’s API
- Salesforce Process Builder Workflows
- HIPAA Compliance
- Dedicated Account Rep

Email/Help Desk

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Avochato

Live Online

Webinars

Documentation

Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options.


Ameyo offers inbound and outbound contact management functionality. The inbound contact management features of the product include automated call distributor (ACD), virtual queue management, interactive voice response (IVR) and missed call alerts. This functionality queues all the incoming calls and routes them to the most available resource to answer customer query.


The outbound contact management features predictive dialer, preview dialer and call recording modules. These features help customer agents prepare for their calls and analyze call data to improve performance.


Ameyo features omnichannel contact management, allowing businesses to engage with their customers using voice, email, social media and ticketing communication channels.


Ameyo is available on a subscription basis. It also offers a perpetual license for a one-time fee. Support is offered via email and phone and through an online knowledge base.



Avochato vs Ameyo

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