The programmers behind the software seem to understand exactly the features needed to manage an outreach team of dialers.

So you a great predictive dialing platform and your up and running with one of the best calling technology platforms for your money and you can increase your spend as you scale your business.

I normally don't do reviews on any company but I wanted to take a moment here because this has been a long standing business relationship and the team at calltools are very good to work with.

The small screens within the dialer throws people off sometimes. The CRM system is a bit confusing at times.

Ver efficient, ease of use and easy to maintain. The support staff is great and my rep is one of a kind, in a world of it's own.

Ease of use and the customer service is the best. I have used many predictive dialers over the years and this is one of the best.

Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field.

A truly effective piece of software that gets the job done.

Nothing at all whatsoever was wrong with this dialer.

I cannot think of anything bad tp say in all honesty.

Maybe add a feature that allows the manager to change the host/user on demand because you probably don't control user on x-lite.

I find its very user friendly and provides many options to implement for calling / tracking etc.

Great price, high quality phone calls, call recording, easy to use. It's like mojo dialer and callrail built into one only the price is better and you can send and receive calls, texts, voicemails.

The ease of use and the support that Call Tools has is really good. The dashboard for the admin is also very nice.

Just reach them it's the best thing you can do for your company's future.

Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.

The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company.

We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities.

Has all of the features needed to deliver professional help desk support services. Well integrated to the tracker customer self service web portal.

Stuck in the middle of being a manageable small company and having the resources of the big company.

I love the visibility of my team having the ability to see and work out of one queue. The ability to have access to multiple queues is also a feature I love.

One of the most impressive aspects is the ease of use. Whether you have been using a call tracking application or not, learning to use PhaseWare is quick and simple.

The web portal is great and easy to use. I really like to email setup as well to let me know what's going on and reminding me when a work order is due or to follow up.

Well suited for help desks  and onsite technical servicing. Product keeps track of active & closed tickets, keeps a knowledge base and allows you to set flexible service and billing plans for clients.

The customer service is great, always responsive. It would be helpful if the product included integration with other helpdesk products.

We are in the early stages of implementation and have been very impressed by the quality of the software and the set-up training.

PhaseWare is easy to build and easy to use. It has a very friendly user interface that both internal and external customers use with ease.

The support team is on top of your needs and will have a quick resolution for you. From the first call, the representatives are attentive and very friendly.

Customer Support has been amazing and has helped me to improve how our team uses the product. In addition, we are now aware and use additional functionality.

The price was affordable and competitive with the many other business solutions.

The licensing model is affordable. Tech support is very good.

Reports don't provide full access to all user defined or system fields without having to make some customizations. The web screens I found difficult to customize - not intuitive.

If you do not close the program when you disconnect from the net you get lots of error messages.

We have been very pleased with the product and especially the support and access when needed. Very open to suggestions for new features and functions and changes to make the product even better.

It's a great product with outstanding support and I highly recommend it to others. I am very pleased with the ease of implementation and functionality.

This is a great product and the support staff are very good at in thier roles and will help the customer out any way possible.

Customization of our knowledgebase was a little tricky to learn. Not so much in adding new content as much as controlling the environment.

US Dollar

CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export capabilities, CallTools enables users to manage their contact lists from a single location easily. The platform also features skill-based call routing that intelligently directs inbound calls to the most appropriate customer agent, and detects voicemail messages for outbound calls to ensure agents only speak to customers.

CallTools’ comprehensive suite of contact center management tools provides valuable insights into call center performance, allowing users to assess call quality and track key metrics such as agent utilization rates and call volumes. With multiple support options, including an online ticketing portal, live chat, email, and phone, CallTools offers comprehensive assistance for all your call center needs. 


Unleash the full potential of your contact center today with CallTools.

LongDescription

Call Transfer

Lead Capture

Performance Management

Access Controls/Permissions

Activity Tracking

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Blended Call Center

Lead Distribution

Call Recording

Call Logging

Calendar Management

Call Center Management

Call Disposition

Progressive Dialer

VoIP

Call List Management

Call Routing

Contact Management

VoIP Connection

Help Desk Management

Outbound Call Center

Answering Machine Detection

Lead Management

List Management

FCC Compliance

Call Scheduling

Inbound Call Center

Call Scripting

Hotkeys

Call Reporting

Queue Management

Unified Communications

Predictive Dialer

Caller ID

Campaign Specific Caller ID

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Telemarketing Management

Real-Time Chat

Chat/Messaging

Dashboard

Manual Dialer

Multiple Parties

FTC Compliance

Alerts/Escalation

Power Dialer

Reporting/Analytics

Monitoring

Lead Qualification

Automatic Lead Distribution

Call Tracking

Preview Dialer

Call Monitoring

Third-Party Integrations

Live Chat

Campaign Management

Data Management

SIP Trunking

Online Voice Transmission

Call Conferencing

Automatic Outbound Dialer

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

CallTools

In Person

Live Online

Webinars

Documentation

Videos

PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients report or escalate existing issues. Flexible deployment options include on-premise installation and a cloud-based option.


Applications for help desk and customer service can be supplemented with a web self-service portal for clients or a knowledge management suite to improve a support team's training process.


The client self-service center frees up support staff while allowing customers to report issues, check for status updates on existing tickets or access FAQs and other learning tools. 


Users can quickly generate reports using the 80+ templates included with the solution, or dig deep into client interactions using the data field and customer incident search functions. 


Tracker's support team offers highly individualized customer service to fit each organization's unique needs. Tracker can be scaled to fit the service center size, whether one license or 1,000 are needed.


The solution supports Windows and Mac operating systems and is compatible with all major web browsers. Native iOS and Android apps are available for the customer self-service portal.


Pricing is per user per month for a cloud solution and one-time license fee for an on-premise solution. Support is via email, call and self-service portal.



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