In particular the new modern UI has been great.

Slight delay in sending a message in chat - not sure if it went and then seconds later the response will pop up.

There are definitely excellent tools in the market for chat support but for us Comm100 worked the best. We have expanded it to our intranet, agents and customers for communication.

There is a lack of themes and customization. It doesnt 't include templates for some rare cases which makes it less flexible in problem-solving.

Pros: easy to use like the canned messages. Also like that it is mobile friendly.

People love the personal aspect that they are talking to someone real not a computer. It's also very nice to be able to have multiple operators.

When there are problems it can be a bit of a blackbox. No real troubleshooting tools.

I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.

Ease of  setup and customization was great in getting everything going.

Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100.

We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great.

Inserting template messages is easy and useful. Comm100 tracks the visitor behavior and this enables us to act quicker on queries.

Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.

The inability to send messages as a supervisor in a chat being handled by another agent. Sending them directly to the agent means they are often missed.

Good customer service, good team, excellent follow through and easy to launch.

Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report.

It did not alert us that we had unread emails.

The times we have needed help, the Comm100 support has been great.

We as a company started out with only the chat software, and a few add ons but as we quickly built confidence in it, we decided to go all out and utilize their AI chatbot and other amazing features.

Great Company-Great Service- Very cost effective.

The chat UI is intuitive and helps you keep track of a lot of metrics that enable you to respond to customer queries efficiently.

The product is super easy to setup and use. It provides a seamless interface to our clients allowing them to get help with little or no effort.

Great experience so far, pleasure to work with and to communicate with the support if needed.

New version was way too bright, which is bad for the eyes.

So thanks again to provide great The most which like fast chat response over the chat software with our end users and we can see what they type before getting at our end.

I like the freedom Comm100 gives you. You can add whatever canned message you would like to use and freely express yourself with customers.

We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.

The ease of use is great. I love the canned messages feature.

I like the live chat application it is easy to use and it is very convenient. I like that you can attach things and transfer the chat, I also like that you can save responses and reuse them.

I love the features it has and the abilities that you have to customize it. I also like the many reports that you have to choose from.

We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end.

At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.

Everything you could want from a live chat system and more.

The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer.

Extremely difficult to use; insufficient integrations; many customer service reps had poor English language skills.

When linkedin changed their url format I was stuck with over 3000 records with bad url's.

It is somewhat customizable. We like the reporting features, and the ability to incorporate other tools like Zapier to work with InfusionSoft.

Some functionality has been lost in transitioning to keap ownership.

Sick and tired of paying money for something no one can make function and do what I need.

We found this one of the best CRMs in market and application built quality is great.

The fact that we can design the whole campaign on a drawing board like the platform is something that I think everyone should do. It just gives you a good overall view of how we are running things.

The only bad thing is that it has no documentation in Spanish and that it is a bit expensive.

I started with Infusionsoft before it was Keap. Customer service was way better before the were bought out.

Landing pages rarely work and I have had multiple events and lost hundreds of leads during the KEAP take over of Infusionsoft. Now I have too much money invested to make a switch.

My overall experience is fantastic. Infusionsoft is advanced and I applaud the creators for their brilliant and creative minds.

I requested a cancellation of our acccount which, to this day, has not been actioned. I have had to go to my bank to block further charges of my account.

No meaningful R&D, poor support, and no email integration.

Keap has really been awesome so far and I will keep using it.

But it's just things like that that make the platform feel so outdated. For the first couple of years, we felt like the customer support was fantastic.

I don't know much about the pricing, but I have heard that it's a great value comparatively.

It  gives us the ability to help the customer feel secure in their purchase also helps to cover our end if one tries to lie and say they didnt recieve it.

We love Infusionsoft because it is user friendly, intuitive and we have been able to combine our marketing campaigns into the software.

There is a learning curve to understanding how to set up and send emails. It's also hard to manage email contacts.

I am happy with their level of support as well. I would recommend it to someone that is serious about building an online business.

Positive experience and great customer support.

US Dollar

Comm100 Live Chat is used by small, mid-size, and large organizations in every industry to connect with their customers on their websites and mobile apps. Your customers can use traditional text-based chat with auto-translation in more than 100 languages, or they can interact with your agents via audio or video chat, and screen sharing, safely and securely. 

From front-line marketing and sales to ongoing service and support, Comm100 Live Chat creates digital experiences that drive revenue and loyalty without increasing costs. With more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such as IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services. Learn more at www.comm100.com. 

FYI: Discover how prospective students want to be supported and engaged during the pre-enrolment phase in our latest student survey: https://www.comm100.com/resources/report/higher-ed-admissions-report-prospective-student-survey/

LongDescription

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Surveys & Feedback

Two-Way Audio & Video

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Video Chat

Progress Tracking

Real-Time Monitoring

Customer Service Analytics

Task Scheduling

SSL Security

Electronic Signature

Single Sign On

Rules-Based Workflow

Communication Management

Customer Database

Offline Form

Collaboration Tools

Assignment Management

Data Import/Export

File Transfer

Call Routing

Self Service Portal

Screen Sharing

Mobile Access

Proactive Chat

Real-Time Data

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Interaction Tracking

Alerts/Escalation

Real Time Reporting

Customizable Branding

Reporting/Analytics

Monitoring

Prioritization

Remote Access/Control

Employee Activity Monitoring

Video Conferencing

Drag & Drop

Autoresponders

Remote Support

Customer History

Tagging

Task Progress Tracking

Third-Party Integrations

Canned Responses

Task Management

Live Chat

@mentions

Search/Filter

Multi-Language

Chatbot

Live chat, messaging, ticketing, email, SMS, social & knowledge base - all in one.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Comm100 Live Chat

In Person

Live Online

Webinars

Documentation

Videos

Keap (formerly Infusionsoft) is a cloud-based sales and marketing solution that offers customer relationship management (CRM), marketing automation, and e-commerce functionalities in one suite. Keap helps small businesses across various industries streamline sales and manage customer experiences.


Users can segment contacts, track customer interactions, send emails, as well as run campaigns with personalized communication triggers based on emails opened, clicks, and more. Users can also manage e-commerce, from inventory management to payments and purchase fulfillment, set up online shopping carts, track digital storefront activity, send quotes, invoices, and receipts.


The system’s reporting and analytics tools help users run analyses on parameters such as emails, campaign performance, and ROI data. Users can access Keap remotely on Android and iOS devices. It offers integration with QuickBooks, SalesForce, Outlook, Gmail, plus more. 


Pricing is on a monthly subscription basis and includes support via phone, email, and FAQs. 



A/B Testing

Cataloging/Categorization

Lead Notifications

Customer Surveys

Multi-Channel Marketing

Electronic Payments

Personalization

Social Marketing

Request Assignment

Lead Engagement

Lead Capture

SEO Management

Data Synchronization

Drip Campaigns

Responsive Web Design

Sales Pipeline Management

Referral Tracking

Order Management

Calendar/Reminder System

Relationship Tracking

Invoice Management

Lead Distribution

Projections

Knowledge Management

Multi-Campaign

Pipeline Management

Sales Orders

Shopping Cart

Calendar Management

Customizable Fields

Sales Trend Analysis

Campaign Scheduling

Template Management

ROI Tracking

Campaign Segmentation

Email Tracking

Promotions Management

Campaign Planning

Customer Support

Lead Generation

Email Templates

Customer Activity Tracking

Subscriber Management

Contact Management

XML/RSS

Pricing and Cost Calculations

Form Builder

Keap is available across three pricing plans based on the number of users and contacts.

Comm100 Live Chat vs Keap

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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