Keap

Keap

4.08

(1126)

best for

  • Customer Relationship Management
  • Best For Small Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Good ease of use
  • Great functionality

What is Keap?

Keap (formerly Infusionsoft) is a cloud-based sales and marketing solution that offers customer relationship management (CRM), marketing automation, and e-commerce functionalities in one suite. Keap helps small businesses across various industries streamline sales and manage customer experiences. Users can segment contacts, track customer interactions, send emails, as well as run campaigns with personalized communication triggers based on emails opened, clicks, and more. Users can also manage e-commerce, from inventory management to payments and purchase fulfillment, set up online shopping carts, track digital storefront activity, send quotes, invoices, and receipts. The system’s reporting and analytics tools help users run analyses on parameters such as emails, cam... read more
Keap - campaign tools
Keap - campaign tools
Keap - contact info
Keap - contact info
Keap - communications
Keap - communications
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User Review Highlights

4.08

1,126 Reviews

5
492
4
370
3
152
2
49
1
61
3.5

Ease-of-use

out of 5
4

Customer Support

out of 5
4

Value for money

out of 5
4

Functionality

out of 5
  • icon"It is somewhat customizable. We like the reporting features, and the ability to incorporate other tools like Zapier to work with InfusionSoft."
  • icon"The fact that we can design the whole campaign on a drawing board like the platform is something that I think everyone should do. It just gives you a good overall view of how we are running things."
  • icon"It gives us the ability to help the customer feel secure in their purchase also helps to cover our end if one tries to lie and say they didnt recieve it."
  • icon"Extremely difficult to use; insufficient integrations; many customer service reps had poor English language skills."
  • icon"When linkedin changed their url format I was stuck with over 3000 records with bad url's."
  • icon"Some functionality has been lost in transitioning to keap ownership."

Read user reviews

How much does Keap cost?

Keap is available across three pricing plans, outlined below: Lite: $79/month Pro: $159/month Max: $159/month

Starting price

$79.00 per month

Free trial

Available

Free version

Not Available

Which features does Keap offer?

Top Keap features and user ratings for each are:

Marketing Automation
4.0 (15)
Contact Management
3.6 (20)
CRM
3.6 (16)
Campaign Management
4.7 (3)
Social Marketing
3.3 (3)
Template Management
Event Triggered Actions
CAN SPAM Compliance
Client Management
Email Marketing
3.2 (9)
Email Management
2.6 (11)
Customer Database
4.5 (4)
List Management
4.2 (6)
Multi-Campaign
5.0 (3)

This data is sourced from real user reviews, to provide you with unbiased context from people who actually use Keap.

How easy is Keap to use and deploy?

Keap supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android.

People who reviewed this software give it a 3.5 star rating for ease-of-use.

What do verified users say about Keap

4.08/5 out of 1126 Reviews

Showing 1 - 5 of 1,124 reviews

Jessica

Company size: 1 employee

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2021

All in one business solution

User Profile

Mindy

Verified reviewer

Company size: 1 employee

Industry: Graphic Design

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2020

Great for an all-in-one service

I had some great help with getting everything set up and I find the email automation system quite easy to use and understand, which is great as it has gotten me to do a lot more with automation. I have the email lists integrated onto my website optin forms and it's quite simple to see who takes action on the emails that are sent in the automation sequence.

Pros

I love that I can segment my clients into different groups to email them directly from Keap, and also do the same with prospective clients and past clients. Having everything in one place makes my life so much easier and streamlined and has encouraged me to do even more than I was before in regards to client communication.

Cons

I had some issues at first with the Keap phone number, but they did get it fixed, although it took quite a while. The one thing that I am missing right now with them is recurring invoicing because I would have to be the one to enter the client's credit card information in order to do that here, so I am still using another product for that.

Reasons for switching to Keap

I switched from ConvertKit and Dubsado because I can now do it all in one place instead of having two services, which makes things much more streamlined and takes less time for communication.

Wendell

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2022

The CRM that Keaps giving

Keap is a great CRM that has helped me take my follow up with clients and prospects to another level. As a serial CRM user this is by far the most robust CRM I have used that wasn't 2x the price of Keap.

Pros

I love how easy it has been to get this system up and running. Email marketing, scheduling appointment and keeping up with my prospects and clients has been seamless.My favorite feature is the phone number that was included with my plan.

Cons

The invoicing has been rough, some glitches with entering payment information. The appointments feature could use some more flexibility but is overall good.

Reasons for switching to Keap

The free version was no longer cutting it, the paid versions were too expensive.

Response from Keap

Hi Wendell, Thank you so much for taking the time to leave a review! I'm so glad to hear that Keap is an affordable and easy to use solution for your business. I will share your feedback about our appointments and invoicing features with the right teams here so we can create a better experience for our customers.

Replied August 2022

Bob

Company size: 51-200 employees

Industry: Retail

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

August 2019

I love Infusionsoft

I have enjoyed using Infusionsoft for 4 years. It is a great value for what you get. Onboarding is costly but monthly fees are reasonable. Support is mostly provided by 3rd parties.

Pros

Easy to use. I can create Campaigns and email marketing Does a great job of segmenting customers

Cons

Search options are limited Onboarding costs are high

Reasons for choosing Keap

The cost and ease of use helped me make my decision.

Reasons for switching to Keap

I needed an email marketing program that would work with the CRM. Salesforce added quite a bit of cost to be able to do email marketing.

Response from Keap

Bob, Thank you so much for the high marks and your valuable feedback! So glad to hear the power of the product is beneficial to you and your business! All the best, Paige, Social Media Specialist at Keap

Replied August 2019

parag

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

July 2022

Terrible Pathetic After Support

Keap messed up all my enquiry forms( without authority) while migrating from Hubspot causing a big loss of business. No one answers, no support as I paid 1 yr beforehand. Emails offering discounts for 3 month without fixing the problems they made. No response and support when I wanted to do it at my cost in Australia. Kept giving COVID reasons for staff shortage.No training offered as no one answers emails and calls get transferred in a constant queue. Its a painful 4 months. Utterly unprofessional and unethical.I have lost thousands of dollars of business ruined from running the back end of my website. Please be very careful signing up......

Pros

Only the way they lure you into signing up through Keap partners

Cons

No Communication. Zero support. Sign up and forget

Reasons for choosing Keap

Keap partner convicted me it is better

Response from Keap

Hi Parag, I'm sorry to hear about your negative experiences. We have scheduled kickstart coaching sessions with you to help you to get you better trained on the application. Feel free to reach out to us with any further issues.

Replied August 2022

Showing 1 - 5 of 1,124 reviews

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