Infusionsoft CRM Software


 

Infusionsoft is a cloud-based sales and marketing solution that offers Customer Relationship Management (CRM), Marketing Automation and E-Commerce functionalities in one suite that helps small businesses across various industries deliver sales volumes and customer service experiences.

Users can segment their contacts, track customer interactions, send emails, run campaigns setting triggers for personalized communications based on email opens, clicks and more. Users can also manage their e-commerce, from inventory management to payments and purchase fulfillment, set up online shopping carts, track activity in their digital storefront, send quotes, invoices and receipts.

Infusionsoft’s reporting and analytics tools help users do analysis on parameters like emails, campaign performance, sales and revenue projections to track the ROI of their sales and marketing activities. Users can also access Infusionsoft remotely on their Android and iOS enabled smartphones and tablets. It offers integration with applications like QuickBooks, SalesForce, Outlook and Gmail.

Services are offered on a monthly subscription basis that includes support via phone, email and FAQs.

 

Infusionsoft - Campaign builder
 
  • Infusionsoft - Campaign builder
    Campaign builder
  • Infusionsoft - Campaign builder
    Campaign builder
  • Infusionsoft - Lead generation
    Lead generation
  • Infusionsoft - E-commerce
    E-commerce
  • Infusionsoft - Lead dashboard
    Lead dashboard
  • Infusionsoft - Opportunity search
    Opportunity search
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

605 Reviews of Infusionsoft

 

Start your review of Infusionsoft

Click to start
https://www.softwareadvice.com/crm/infusionsoft-crm-review/
Software Advice Reviews (324)
More Reviews (281)

Showing 1-20 of 324

Naomi from MindBody Medicine
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Everything and more

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love how the customer service is there to help every step of the way.

Pros

All you need for a small business and more ! Lots of features, now you can communicate with your contacts via email or text and help you track things down. Amazing customer service

Cons

Lots of features not enough training, a little confusing at first but once you learned it your good to go.

Review Source
 
 

Matthew from MATTgameWorld
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Terrible Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I liked that there were so many features to use with. It's really secure which I liked about it. There were hardly noticeable bugs, but overall it's a ok product.

Cons

The UI is really confusing and I stopped using it after my employees asked me what this and what that was.

Review Source
 
 

Alejandra from Westport realty inc.
Specialty: Property Management
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Advertising at its Best!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is good that you can send email blasts to all or selected customers about things that are going on in your company. Like the feature that one contact can be connected to multiple contact lists.

Cons

I wish that they would increase the limit of characters on custom fields so that you can be as detailed as needed and get a clear message across.

Review Source
 
 

Michael from Keka Technologies Pvt Ltd
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

An effective email marketing and CRM tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Recommended if you are looking for a higher performance and visibility in your organization.

Pros

- Infusionsoft keeps a complete trail of every purchase made, action taken for leads on a single platform.
- You can easily send automated marketing emails to prospect, send followup trails.
- Along with an effective product, Infusionsoft is backed up with a very strong customer support which is a key aspect if you are planning to buy a productive tool, they provide every mode of support i.e, through telephonic, chat, emails.
- Now to check if my organization is making a health progress over the time, we rely on detailed sales and marketing support, the reports are very definite.

Cons

Yes, Infusionsoft falls on the expensive side, which is a challenge when we initially opt for it, but when it comes upto the ROI, it worth every penny.

Review Source
 
 

Rosemary from Isk institute
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

GREAT PROGRAM!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

ABSOLUTELY LOVE THIS PROGRAM! EVERYTHING YOU NEED IS IN THIS HANDY WELL PUT TOGETHER PROGRAM! SO SIMPLE!

Cons

I HAVE NO CONS FOR THIS PROGRAM! ONLY PROS! I ENJOY USING IT. PLACING PATIENTS INFORMATION IS SIMPLE AND EASY.

Review Source
 
 

Jordan from Sunland Home Care
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Excellent Platform for Email Marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is an extremely easy platform to use for email marketing. I started using this as my first email software provider had too many tedious intricacies when creating a campaign.

Cons

I don't have too many negatives to share about infusion soft as my experience has been a good one thus far.

Review Source
 
 

Jen from Quantum Business Solutions, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Infusionsoft - Great Product - Very difficult to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Does everything it says it does
Great follow through for your customers and helping you promote sales

Cons

Extremely difficult to use and understand how to use. The laymen cannot navigate this at all. Be prepared to go to school to learn how to use this software thoroughly.

Review Source
 
 

Aaron from Recycling and Environmental Solutions
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Hands on

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The customer service is amazing. You are not bound by time constraints and you get to have one on one service. Designed just for you.

Cons

It is not the easiest to navigate or user friendly and it is also a little pricey compared to its competitors.

Review Source
 
 

Justine from The Catholic Foundation
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

A great platform for CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Functionality will come quickly to those who are experienced in CRM or database management. Have never encountered issues with the software.

Cons

If you are inexperienced in managing databases, CRM, or updating accounts, this isn't the most user-friendly software out there.

Review Source
 
 

Jordan from SunSmart Technologies
Specialty: Utilities
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Experienced CRM User Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would absolutely recommend InfusionSoft to anyone who is an experienced CRM user. If you're comfortable with most CRMs, InfusionSoft is a great sales and customer management tool. It is easy to manipulate and customize to your specific needs.

However, if you are not an experienced CRM user, InfusionSoft can be incredibly complicated and very difficult to use.

Pros

- Very adaptable and intuitive
- Friendly customer service
- Can run extremely complex campaigns
- Constantly improving services and capabilites

Cons

- Slow load times and Gateway errors during server backup on Mondays and Tuesdays
- Specific customer concerns and known issues given low priority; no resolutions for 6+ months on some known issues
- Crashes more often and has more issues/errors than more expensive CRMs

Review Source
 
 

Earl from Superior Physical Therapy and Sports Rehab
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

The software appears to do a lot for the money but the training that you pay a lot for was not valuable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Needs to have a much better training program. I found someone who had a series of videos on how to use it. Much better than paying the to get the training.

Pros

Can implement, track and control your own marketing campaign. It provides you good feedback on if marketing campaigns are successful.

Cons

Extremely difficult to understand (especially for someone that is not tech savvy). Several people I know refer to is as confusionsoft.

Review Source
 
 

Belinda from Seed Stock Media, llc
Specialty: Marketing agencies
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Too Many Bells and Whistles

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We recommend everyone use the free 14-day trial to see how well they can get around the program and if it is a good fit for their needs. Although there are a lot of options with Infusionsoft, if customers can't use it easily or efficiently, it can be a costly lesson.

Pros

The ability to do whatever you need to do regarding email automation and lead generation is a great selling point of Infusionsoft. It has the capacity to 'integrate with thousands of apps' and offers a variety of ways to build out marketing campaigns.

Cons

This product is not intuitive at all, locks a business down with a fairly expensive annual contract, and requires paid training to begin understanding the program. For people who have a lot of experience with email automation or lead generation programs, it may be a manageable learning curve, but for clients new to online marketing, which was the case with my clients, it has been an expensive nightmare.

Review Source
 
 

Eric from Vision
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

A Sales Must

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keep it up!

Pros

This CRM is perfect for our business. Having our entire customer base in one location is crucial to the efficiency around here. We love it!

Cons

The only con is the price, I'd say. Although there are free options, it's tough to give away all the features InfusionSoft offers.

Review Source
 
 

Brad from Kforce Inc.
Specialty: Software / IT
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

March 2018

March 2018

All in one CRM!! Solid for small businesses!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Infusionsoft is a solid choice for a small business without ambitions to scale rapidly (i.e. think accounting firm, not tech startup).

Pros

As a CRM Analyst/Consultant, most of my projects are helping companies administrated and implemented different types of CRMS and marketing software. So I have the chance to research and test a multitude of CRM's and Marketing Software for the past several years and Infusionsoft is one of my favorites. I have helped two small companies(around 20-30 employees)implement this product from start to finish. I have very impressed on how robust and strong this CRM really is. With this software, you can create a software stack with different add-ons which can accomplish almost anything. There are programs that help with scheduling, membership sites, integration with Facebook audiences, text messaging and countless others. Infusionsoft has an API that is easy to use and integrate with other systems you may be using. For the price, I would say this is an all in one CRM tool. Another great feature that Infusionsoft offers is the ability to create mobile-responsive landing pages and pairing this automation with a CRM with robust capability for sales follow-up is what creates the value and you also get the ability to generate e-commerce and tracking reports. I would definitely recommend this product.

Cons

Infusionsoft only includes the basic Lead Generation reports. If you want to generate the true ROI reports it will require you to purchase add-ons, such as Wicked Reports. I would say that these reports are critical for understanding where your leads are generated and how to refine your marketing.

Review Source
 
 

Angela from ATS OnDemand
Specialty: Software and technology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Full of features that marketers will love

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Infusionsoft has a ton of great features that marketers will love using. We are able to create templates, manage lists, and track a lot of the conversions.

Review Source
 
 

stephen from Blindtex
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Infusionsoft

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Outstanding software and so easy to use

Pros

Oustanding software product. Right from the get-go, Infusionsoft was simple and easy to use. With all processes needed to help track and close more leads. Simple brilliant.

Review Source
 
 

Anne from Waypoint
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Buyer beware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The contact input screens are not customizable. Our data requires The salesman to go through 6 screens to add contact data. The word processor is archaic. It does not even allow simple cut amd paste. Duplicate search will not allow for a single last name search. Does not integrate with any other mail systems beside 365 and gmail.
Worst of all, the cancellation policy requires payment on the entire contract. There is no trial period. In my opinion, it is not possible to understand a crm service without a trial period. This one certainly did not fit our business model. The customer service in returns were very difficult.

Cons

Nothing fit our business model. If my salesmen actually used gmail, it would have been an advantage.This product seems cumbersome to input leads. It is usable only for online sales. No return possible!

Review Source
 
 

Lisa Murano from shoreline
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Infusionsoft is good if you have patience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's the best, most customizable product...but can be too complicated at times.

Pros

most customization of any CRM I've seen
has many features
more functionality than others
ability to schedule appointments, tasks, etc.

Cons

We needed to hire an Infusionsoft trained consultant just to figure out where to begin. more customization and tools means harder to grasp in the begining

Review Source
 
 

Devon from Play Frey Technologies
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Buyers Beware!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They lock you in contract charging you monthly if you try to break out early. If you are unable to take advantage of your software, which is likely, it will be about a mistake.

Cons

Clunky software, and friendly support that was happy to take your money. Their contracts are ridiculous and you are likely to regret ever going into business with them if their tool is not right for you.

Review Source
 
 

Alan from Ftech int.
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Helps managing contacts and their projects

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Adding new leads and contacts is quick with Infusionsoft. It helps us managing the leads projects with the right contact person in the application.

Cons

Infusionsoft has the right statistics for the sales team members. They can see how many projects they are working with any specific lead.

Review Source
 
 
 
Write a Review
Showing 1-20 of 281

Collins from 22nd Century Media

May 2018

May 2018

this is a good product but lacks sophistication and pricing could be improved for small SMBs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it's simple to use and very good for a business that's just launched, so as to get the CRM function get going.

Cons

pricing could be improved and more pricing plans. it also lacks sophistication and integration and other features

Review Source: Capterra
 


May 2018

May 2018

An integral solution for CRM and Automation

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I recommend it only if you have the knowledge or the advice to implement it and the amount of movements in sales and campaigns that justify the investment.

Pros

- Offers many of the most important options for tracking your campaigns.
- It is absolutely customizable
- It is recommended to handle the autoresponders.
- All services are completely and impeccably integrated.

Cons

- Experience is needed to be able to make the personalization and get the most out of the service. You must have advice when you start with the service.
- It's expensive. If your budget is limited, you should explore similar options.

Review Source: Capterra
 

Clifford from CreativeOne
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Great software but there is a learning curve.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automation is great. CRM needs some work, telephone support people just couldn't figure it out.

Pros

I like how it integrates, yet INFS doesn't do a great job of showing those integrations. Also, some of the marketing workflows are complicated and require a lot of practice before they are just right.

Cons

The learning curve and the support for its integrations. Also, the CRM part is pretty lackluster and doesn't hold up to the rest of the automation product. We use something else on top of it for the CRM.

Review Source: Capterra
 

Ryan from Training by Taylor, LLC

May 2018

May 2018

Its great. The ease of setting up a sales page is great and the customizing options make it smooth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All of the customization really made it easy to use. Having nearly every option for email campaigns and sales marketing, overall a great product!

Cons

The price can be a bit pricy as compared to many of the other competitors like Click Funnels and Adobe Spark. That can be deterring for many small business owners.

Review Source: Capterra
 

Doug from Total Concussion Mgt LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Powerful but hard to use with hidden costs and extra training needed. Plan to spend some time and $.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Marketing and sales automation That is pretty good once you get it working.

Pros

Combine Sales and marketing automation in a single tool. This tool has most of what you want for a small business so you don't have to spend time manually working with your email lists. We set up a complicated campaign that triggers automatically if a contact is added to a list. It was very complicated and Very cool.

Cons

They don't tell you that they charge for an hour to train you and set up your first campaigns. If you have very simple campaigns like a simple newsletter, this might not be a big deal but for anything complicated, you will need their help and could hire a good lawyer for the same price.
It is also hard to learn all the details so you will need training which is an additional cost.

Review Source: Capterra
 

Susan from XLeration Services

May 2018

May 2018

I had heard from several clients that told me Infusionsoft was hard to use... but I gave it a try

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Visual representation of process flows was good. After 2 months of training I was able to set up a fairly good system for my business.

Cons

The deal breaker was the invoicing. I could not figure out a way how to create invoices that would bill my clients by the hour (or more specifically for a fraction of an hour. The workarounds suggested by Infusionsoft support were untenable. After many hours and dollars invested I switched to another system. It was also about 6 times more expensive than the system I am using now (Podio)

Review Source: Capterra
 

Albanis from Universidad de Margarita (UNIMAR)
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

streamlines the online sales and markenting process and saves a lot of time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it is a simple, safe and reliable tool; that allows me to sell my products online and manage the sales opportunities of my business thus saving a lot of time

Cons

the internet connection is essential but I do not have a good connection and it is a little complicated for me to use this software

Review Source: Capterra
 

Zuleima from Universidad Central de Venezuela (UCV)

May 2018

May 2018

streamlines sales in how many to business entrepreneurs, small and medium enterprises online

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it facilitates to sell my products to me by Internet, automates all the processes of marketing and sales; and it allows me to save a lot of time and money on repetitive tasks

Cons

I love this application but it is difficult for me to use it because the internet is needed to be able to use this fundamental tool and my internet connection is not very good and it gets out of hand

Review Source: Capterra
 


May 2018

May 2018

Not the best option in the world for the price...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It does have a very feature rich platform. It does pretty much everything that the other platforms do and I have to say it does it pretty well.

Cons

The price is really what gets me here. I can get all the same features at a much better price from my current provider. I tested this one to see where it fell. I am sure if I was a huge corporation it might make more since with all their integration options but this just wasn't the right fit for our company.

Review Source: Capterra
 


May 2018

May 2018

Regular use for contact forms through WordPress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simple tracking of contact forms that are submitted through the WordPress website

Pros

For me it has always been easy to use, I get tags easily and I place them in the WordPress contact form and then I never have to worry about it.

Cons

I can only use one Infusionsoft account on a website, so it makes it difficult to keep track of the numerous different clients who I need to track

Review Source: Capterra
 


May 2018

May 2018

So much pain in understanding the core of this software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I was searching for professional CRM, Email Marketing platform which will enable me to make my job done more faster and at scale. I was impressed by the features Infusionsoft has and advertise! Till today I cannot get my job done with Infusionsoft because it is so complicated even to install an application at this software!

Cons

The user interface is complicated. It is not intuitive and i have to invest additional time to read manuals.
There are unusual things to do like installing internal apps and connect them with the core software to work. Additionally, I need to configure all of this internal application in order to work! This is insane! On top of this Infusionsoft is the most expensive software for online marketing on the market today!

Review Source: GetApp
 

Coletta from At Home Virtual Services

May 2018

May 2018

I really did not like this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I only liked the idea of that the software infusionsoft could do for my company. Nothing else was superb to me at all.

Cons

I did not like that the software makes it seem so easy to use when they advertise it. You quickly find out that the software has so many aspects to it, that it is hard to use. There are so many upgrades and things that you will need later that it is ridiculous.

Review Source: Capterra
 

Kashif from Emenac

May 2018

May 2018

The best in the Market.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

No matter what you are planning to manage of your business, or what type of business you are running, Infusionsoft has the solution for you. It is such a complete CRM that you can rely on it for a long term expanding business.

Cons

It is a bit costly where a lot of people avoid it on small scales, they should present some basic packages for startups.

Review Source: Capterra
 

David from Indivinus

May 2018

May 2018

This is a highly complex solution for teams without a clear alternative.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how robust of a platform it is and just how customizable it can be. I also believe that's its greatest weakness as well.

Cons

Because of how robust of a platform it is, only a fraction of users get the full use from it. If you're going to spend money to have a team implement it, there are better workarounds using SMTP servers that save a lot of money in the process. This software fits in an obsolete pocket where the complexity alone (and the separation of the decision makers from the actual implementation) keeps the market here where there are cheaper and better alternatives.

Review Source: Capterra
 

ram from Horizon Datasys

May 2018

May 2018

It was great the service was excellent unfortunately the product itself was just OK

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The enormous amount of customization, the service you get and the features you can use are excellent.

Cons

The price is not very reasonable. Then again we werent really using all the features mainly just the campaigns

Review Source: Capterra
 

Ashlie from Naturally Ashlie

May 2018

May 2018

Great all in one software with a bit of a learning curve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have multiple divisions of my company and am able to market to specific segments appropriately with little headache. The time saved in having e-commerce, CRM, automation, and affiliate platforms contained within has saved time and money. I am really hoping Infusionsoft steps up their game in the next year.

Pros

That I am able to house my CRM, autoresponder, marketing automation, e-commerce, and affiliate platform all from the same software which means that automatically all of those pieces work together flawlessly.

Cons

There is definitely room for improvement in the e-commerce area of Infusionsoft. I am disappointed that the storefront is so limited in that capabilities to only show certain offerings. In my opinion, this creates an additional step for those who don't what every single item they sell or have available to be shown, and for the price of the software, they should really be improving on the function of the e-commerce system.

Review Source: Capterra
 

Rebecca from Badass Bodyworkers

May 2018

May 2018

Love Affiliate Backend of Infusionsoft

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I am an influencer/ affiliate for a few companies that use Infusionsoft for marketing, and its simple and easy to login and retrieve affiliate links, and download eBooks.

Cons

I looked into Infusionsoft for my own online biz, and the expensive price point turned me off, and I did not invest due to the price.

Review Source: Capterra
 

Scott from Pamoja Safaris

May 2018

May 2018

Industry-leading and Super Powerful, but Huge Learning Curve and Constant Bugs to Deal With

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Unrivaled ability to customize EVERYTHING related to your e-mail campaign, funnels, and e-mail list recipients. You can split up your list into any number of segments, and create unlimited funnels, A/B tests, campaigns, and whatnot.

Cons

This unmatched flexibility is tempered by a very steep learning curve. It will take quite a bit of research, combined with trial and error, to set up your existing list on their software (a service they also offer at a price, or for free on the more expensive plans). Be sure to test everything once you go through and setup/import all of your campaigns, as you don't want to accidentally send e-mails to wrong segments of your list, or send to users that you have removed from certain segments (something that I have done before), which could open you up to spam flagging. Too many spam flags, and Infusionsoft will ban your account, so be careful!

Also, it is very expensive -- more than almost all of the competition.

Review Source: Capterra
 

Adriana from Health Quest Chiropractic

May 2018

May 2018

Infusion soft is a great tool to organize your customers and possible customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to organize every single contact person and add all the notes that I need to access.

Pros

I love that Infusionsoft soft integrates with merchant account vendors and you can process transactions directly from Infusionsoft.

Cons

Infusionsoft is complicated to learn, It could be more user friendly. Things can get confusing when you are starting to use it.

Review Source: Capterra
 

Myles from Members Only Financial
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

InfusionSoft revolutionized my customer contact!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It centralized all of my data and allowed me to automatize many processes that I had to perform manually before.

Pros

I now have a place that handles all of my customer data in one place! I can have my customers fill out information through my website and automatically their info will be sent into my CRM and an email will be sent welcoming them to my website. On top of all of that, I can now have them also purchase my product subscription through InfusionSoft. There is no need for me to keep track of all of my data across multiple platforms. It has saved me time and money. I'm still learning more and more features that speed up my business every day.

Cons

Trying to discover how to accomplish certain tasks is a little daunting in the beginning. There has been a slight lag time between executing tasks (for example setting up an order form in my eCommerce area), and then being able to actually have it show up properly on my back end. It was a little confusing for me at first. Now I just expect to have to wait a few minutes for things to work properly.

Review Source: Capterra
 
 
Write a Review