Infusionsoft CRM Software


 

Infusionsoft is a cloud-based sales and marketing platform that brings Customer Relationship Management (CRM), Marketing Automation, and E-Commerce together in one centralized system, so small businesses can deliver personalized sales and customer service experiences.

Users can segment their contacts, track customer interactions, send emails, run campaigns setting triggers for personalized communications based on email opens, clicks, and more.

Small businesses can manage their sales activities, tasks and appointments and deliver personalized experiences that convert leads into customers. Users can also manage their e-commerce, from inventory management to payments and purchase fulfillment, set up online shopping carts, track activity in their digital storefront, send quotes, invoices, receipts and more. 

Infusionsoft’s reporting and analytics tools help users generate insights on anything from email and campaign performance to sales and revenue projections to track the ROI of their sales and marketing activities.

Users can also access Infusionsoft on their Android and iOS enables smartphones and tablets.

 

Infusionsoft - Campaign builder
 
  • Infusionsoft - Campaign builder
    Campaign builder
  • Infusionsoft - Campaign builder
    Campaign builder
  • Infusionsoft - Lead generation
    Lead generation
  • Infusionsoft - E-commerce
    E-commerce
  • Infusionsoft - Lead dashboard
    Lead dashboard
  • Infusionsoft - Opportunity search
    Opportunity search
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

366 Reviews of Infusionsoft

 

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Software Advice Reviews (249)
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Showing 1-20 of 249

Edward from Allergy Butler
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Hire Infusionsoft, Not more employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

automates many functions both marketing and back office related. Extremely flexible and scalable solution.

Cons

Doesn't do lead generation directly, but helps you follow up and close leads. Most small businesses fail when you can't follow up on leads.

 
 

William from Korthase Insurance and Financial Services
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Much easier to use than others I have tried.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am looking forward in attending 3 day training in AZ

Pros

Ease of use, I tried Salesforce and it was much more cumbersome and way over my head. Your product is much more intuitive.

Cons

learning curve for me still a little long. I owned and operated insurance agency and had employees do my marketing so I am not very good at doing the computer part of sales yet.

 
 

Karen from KLC Marketing Group
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Infusionsoft helps me capture and convert leads by combining the best of CRM and marketing automation functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The ecosystem of Infusionsoft is almost as important as the software itself. You can create a software stack with a number of different add-ons which can accomplish most anything. There are programs that help with scheduling (Appointment Core), membership sites (Memberium), integration with Facebook audiences (Sync2CRM), text messaging (Plus This) and countless others. Infusionsoft has an API with which it is easy to integrate and many platforms within the community have done just that.

Pros

Infusionsoft simply has the best "all-in-one CRM" for the price. The marketing automation section of Infusionsoft includes a visual campaign builder for automated emails which I consider one of the best in the industry. The ability to create beautiful, mobile-responsive landing pages simply adds to the value of the automation. Pairing this automation with a CRM with robust capability for sales follow-up is what creates the value. The e-commerce and tracking reports are just a bonus.

Cons

Infusionsoft includes basic Lead Generation reports but true ROI reports require add-ons, such as Wicked Reports or Graphly. Such reports are critical for understanding from where your leads are generated and how to refine your marketing. Despite this being a downside, I would add that a software stack of Infusionsoft and Wicked Reports is often less expensive and more effective than other CRM alternatives. Additionally, Infusionsoft is planning to release advanced analytics baked into the platform shortly, or so I have heard.

 
 

Ben from Apartment boy
Specialty: Real Estate
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

I love infusion soft

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- easy to use database
- email marketing is efficient
- organization is the best part of the entire systum. I looked for others nothing could compete

Cons

The pricing goes up a little to high sometimes depending on things
Can be hard for new users to understand.

 
 

Lorrel from Your Emotional Mind
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Not For the Beginner but you can learn how.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Infusionsoft is what all others are aspiring to so I'm surprised more ease of use features aren't happening. I know I when I ask, I why they don't have a certain feature....I'll often get the response "when there are enough comments, complaints or suggestions, they may consider it. The people, techs, trainers are simply put-amazing people. The challenge at times is they are following the guidance of the structure put in place by Infusionsoft. I often felt like I wasn't being heard, they were definitely doing their job, it was the way they were told how to "deal" with me.

Pros

What it does after you have it all set up- automation. The integrations process, Pretty seamless. The very best tech support, their knowledgeable and really patient

Cons

I'm still waiting for drag & drop Lead page. It feels like you have to go in & out of rooms down a long hallway at times. I'm so surprised at times how some of the features: font selection, lacking in drag & drop are issues for what is potentially one of the greatest automation apps. Lacking in download space & size for company files

 
 

kelly from Kelly Robbins Coaching
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

very helpful

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Everything in one. When I call very helpful. Easy to work with. Easy to send broadcast, flow a campaign, have shopping cart all at once.

Cons

Processing a refund isn't easy - didn't work. I am using a pop up on wordpress (LOVE IT) and can't use on 2 websites, only 1.

 
 

Haesun from Canadian Centre for Brief Coaching
Specialty: Energy
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Teaching me how to fish

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

They have a wonderful support system to get you started and answer many questions you certainly have.
Love the functionalities and templates.

Cons

It's a bit tricky to navigate through the pages, and the structure of dashboard is confusing. If you're not techy, it might be a bit tricky.

 
 

Cherie from Re/Max Whatcom County, Inc.
Specialty: Real Estate
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Ease of use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would recommend to anyone looking for a great CRM!

Pros

Current up to date setup and information! I love the ease of use and the great customer support that are so willing to help!

 
 

Rodney from Northstar Publishing, Inc.
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Excellent Automation/Sales Process

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like that it is flexible enough to handle all the unique aspects of our sales process. Particularly, automating follow up for our reps, notifying them of actions taken by their prospects/customers and easing delivery/creation of insertion orders (quotes).

Cons

We sell a service. I wish InfusionSoft would allow for custom data on orders. Right now, we have to break orders apart for reporting purposes.

 
 

Simon James from Business & Marketing Advice
Specialty: Marketing Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great software for small business if you want to compare marketing automation software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have to say that Infusion Soft is one software that we recommend to many of our clients (Though not all) as a perfect fit. There are lots of different softwares out there that each offer points of difference but Infusion Soft is great for those that are mostly focused on the Marketing Automation and not wanting an 'All-encompassing' solution. For our clients that already have a CRM, Infusion Soft is ideal because it adds what is missing to the mix. If you don't have a CRM already then you may be better off with another software that is more of a CRM / Marketing automation mix.

Cons

It can be a bit tricky to use if you are a beginner however if you have a development team working for you then infusion soft could be ideal.

 
 

Mimi from Mimi Quick Enterprises
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Infusionsoft is a trusted service provider and platform for my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been with infusionsoft for years and there is so much it can do, I am happy to have made the decision a long time ago :)

Pros

I like how Infusionsoft has everything in house. As an entrepreneur it is important to me and my team to have everything in one place.

Cons

There is a slight learning curve that IS is making easier and easier with all of their upgrades and support.

 
 

Matthew from trulaw.com
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Infusionsoft Rocks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Crazy powerful when you know what you're doing. The API and webhooks allow the software to literally morph into anything you need it to be for you with a little development work.

Cons

Hard for newbies and people that are not technical. Reporting is awful. Why cant we create reports with any field we choose? Should be much simpler - Ive used it for 2 years and have a masters in computer science and I have to write my own reports using the API - if its possible to generate better reports in the interface, I have no idea how which means its WAY WAY too hard to do.

 
 

Scott from Institut Biblique Logos
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really don't see any cons for how I use infusionsoft I could see how it could make you complacent and therefore not follow through I things that you should do because it is doing it so well.

Pros

It frees me to do other things that need to be done. Once all the operations are in place it makes your business run itself. I love the followup options it makes life so much easier. Great job!

 
 

Dimitri from Strength Shaman
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

This software is incredibly powerful and has to power to really empower small business owners to take it to the next level!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm growing my business rapidly with the help of infusionsoft. Just a few months ago I didn't know anything like this was possible.

Pros

Flexibility and power, the software can automate and save time in all processes in the business so you have more time to kick butt!

Cons

The software is complicated and can be confusing, because the concepts are far reaching for someone to just jump into. But if you make the investment it is worthwhile!

 
 

Wayne from InBiznez
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Best small business software package around

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used so many CRMs but this is finally one place to be successful.

Pros

Infusionsoft really has the best application where you get it all under one hood. From Landing pages, web forms, CRM, and even e-commerce are all here.

Cons

There is a large time requirement for the learning curve. Not that the software is hard to use but there is just so much there.

 
 

Daniel from True4you Fitness
Specialty: Other services
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

All in one stop for everything an online business needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's easy to use especially after the kick start coaching. It puts everything neatly into one space that functions well together.

Cons

There aren't many cons, it's just like everything else in life you get out of it what you put into it.

 
 

Janine from Exposure Coach
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

I have been an Infusionsoft users for longer than 8 years and now as a business coach I am also a Infusionsoft partner and recommend it to my clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Generally I feel sorry for a business that doesnt have a CRM in place like Infusionsoft. I have seen many businesses that have been in "The land of paper" or working from dodgy old excel databases have such great growth and it really streamlines their business and brings it into the NOW! Infusionsoft really does automate your business which allows a business owner more time for what they should be doing nad less time bogged down with paperwork. It also allows a business owner to have a birds-eye-view of all the activity in their business which is crucial for business growth!

Pros

I got hooked by the automation as follow-up is so important in business and is often overlooked or forgotten by a business. Set it up right and your clients will love how attentive you are ( and you haven't thought about them once!)
I love the easy build newsletter templates and the webforms are great for building your database and getting enquiries! Plus there is the benefit of the online wall.

Cons

Sometimes email broadcasts don't make it through company firewalls and simply hard bounce. And the fact that I live in Australia and we still have to call and liase at silly times (6am or 11pm) to get support is not cool.

 
 

Karen from Brandis Hire
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

So far it has been great, but it is early days yet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would like to kickstart program to start with the basics and build on them, rather than jumping into the deep end immediately

Pros

It seems to have a lot of functionality, marketing automation, customer management and electronic mail out capabilities

 
 

Kristin from BCU
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Clunky and hard to run reports

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not worth it.

Pros

they keep saying they're adding new features weekly, and their customer service has been very helpful. You'll be calling a lot.

Cons

No way to set reports to run weekly, everything is pretty clunky while running, their emails look like they're from 2005, hard to customize. Every time I call to ask if I can do something, the response is almost always "we're working on getting that feature added".

 
 

Christi from New Beginnings
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

This system is way too complicated & takes way too long to learn.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I just find it very difficult to use.

Pros

For the most part, your customer service is pretty good at helping however, I have had several that have not been very good & even given me the wrong information.

Cons

There are many things that are not addressed in your training software. After you sign up you are told that you need to spend several thousand more to get proper training. I asked repeatedly for an overview of the entire system and how it works to communicate with all of the different components & there is nothing. There are many things that are broken. For example, if I type/send a letter through infusionsoft to a client, you need to make hard returns after each paragraph in order for the paragraphs to be separated. In addition, there aren't enough word document features to use inside the program. Also, you can only send through infusionsoft, you can't receive anything. You need to develop a proper email system to both send and receive through IS. If you want to record the information or response from the client you have to cut and paste it in your notes.

 
 
 
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Showing 1-20 of 117

Tawana from The SOAR Front

October 2017

October 2017

Great for leads!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a good solid product the they should be really proud of.

Pros

The ability to get leads easily and effectively. It can be integrated seamlessly within the website .

Source: Capterra
 

Aubrey from appsFreedom
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

This software is NOT intuitive to use and duplicated efforts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I liked the customer service 24/7 help. They advertise ease of use. There is a reason they have infusionsoft university because its alot to learn and not intuitive to use at all. I like when everything about a prospect is on 1 page not 2 or 3 different screens

Pros

The people at Infusion soft are amazing and the customer service is the best hands down. They are a local company and I wanted to like this product

Source: Capterra
 


October 2017

October 2017

We are currently using Infusionsoft to manage our leads and emarketing campaigns

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User interface Infusionsoft has one of the best-designed user interfaces in the marketing automation industry. Their visual campaign builder makes crafting even the most complex of nurturing sequences both fun and intuitive. Great support & training. And easy to manage leads with our automated emails we have created.

Cons

The reporting is lacking. It's not as visual as many other CRM systems out there, which is becoming a common requirement.
Despite the great functionality, the pricing is somewhat steep for small businesses. You must purchase a Kickstart service package, which includes a personal coaching mentor who evaluates your current business/marketing style, helps you understand Infusionsoft, and generally aims to improve your business and I've heard this is actually helpful, but nonetheless it's a hefty cost or small businesses.

Source: Capterra
 

Nicolo from ITM Platform
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great tool (with some headaches)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Marketing automation and lead scoring at an attainable price

Pros

Campaign builder is quite flexible however you need to have a deep understanding of how it works to really create more complex campaigns

Cons

The reports are terrible and the dashboard does not really help. Luckily there are third party softwares that can help solve that.

Source: Capterra
 

ANTHON from A&G AUTO GLASS INC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Infusionsoft is one of the best purchases I have ever made

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automation in email marketing, a place where I can store all my contacts, the ability to stay in front of my customers, return customers due to the fact that they don't forget about us. My time is also freed up so I am able to accomplish more in my day.

Pros

-This software is pretty easy to use for most basic applications.
-There are many options and nearly endless uses for Infusionsoft. If you can think of a way you want to use it, the support team can help you implement it.
-The automation of this software is what I love the most about it. At first, you spend a good amount of time setting everything up but once it is set up it runs pretty much all on its own. Saving you time.
The support for infusionsoft is one of the best I have ever dealt with. They go above and beyond to help you figure it out. Your success really is their success.

Cons

If you want to do some of the more details campaigns it can get a little tricky. If you are not spending a lot of time on the software you may forget how to do some things that you don't do on a regular basis. The support team is usually happy to help or get someone who can.

Source: Capterra
 

Susan from SWBmedia

September 2017

September 2017

To Infusionsoft or not to Infusionsoft. That is the question.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

While I think the dated back-end and the pricing are an issue, I will say that when dealing with a larger contact database or enterprise system, I am hard pressed to find another platform that can do all that I rely on Infusionsoft to do for my larger clients.

Pros

Infusionsoft is one of those stalwart applications that is almost synonymous with marketing automation online for serious businesses (often with a host of disclaimers... see "cons" section).

The greatest feature of Infusionsoft is the robust nature of its features, it integrates with almost everything a large enterprise would use (although these features come with a price).

If you are looking to grow an online business, and you can afford the on-going maintenance in terms of staff time and cost, Infusionsoft will offer you plenty with room to grow.

Cons

Sadly, Infusionsoft has been around for so long that I believe the back-end, administrative user experience suffers. A quick Google search of the application will return many negative and less than stellar reviews. One could surmise that any big brand is likely to have many detractors (and this is true), however, most are balanced out by equally glowing reviews. Infusionsoft sits on the fence. This is unfortunate, because I believe that Infusionsoft could be very useful to many growing online, eCommerce businesses and membership associations. However, the owner will need deeper pocket than he or she is likely to have starting out, and migration with a mid to large size database is no picnic.

I'm hopeful that Infusionsoft will work toward meeting the needs of a modern, point and click audience.

Source: Capterra
 

Clayton from Wellspring Iron

September 2017

September 2017

Good solution for email marketing and automated marketing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Infusionsoft is powerful at its core. It has email marketing and automation, e-commerce, CRM, and so much more.

Cons

It's pricey nowadays and is very complex. Half the time your basic user needs training and has to pay consultants to really utilize it properly.

Source: Capterra
 

Zach from Digital Marketing
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Intuitive. Cost Effective. Easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to automate nurture campaigns and stay in contact with customers and prospects.

Pros

Ease of use. Tailored to the size of our company. Easy to set up drip campaigns. Ability to customize messaging to prospects.

Cons

If my company grows - I likely need a new solution. Pricing structure changes depending on number of seats available / needed.

Source: Capterra
 

Gary from Colorado Theological Seminary
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Been using Infusionsoft for over six years. Great CRM, Automation and eCommerce. Support great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The automation sends out nurturing emails as often as you like. Integration between eCommerce, marketing and CRM. Many lead forms and lots of storage. New upgrades and add-on developed all the time. It has a great Market Place with many experts and apps.

Pros

It can do it all reasonably. It has saved me from having to hire more administration assistants. Integrated shopping cart and checkout. They even have their own merchant account.

Cons

Takes a while to learn, although once you get into it, it all makes sense. You will need to pay for upfront training - but well worth it.

Source: Capterra
 

Colleen from Electronic Money Company
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Once you study some basics it is easier to use, but there are plenty of tricks to learn too.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

Enjoy seeing entrepreneurs realize how beneficial a functioning campaign can be. It's the feeling you get when you've solved a puzzle. You feel you are accomplishing your marketing goals.

Pros

Automation it brings entrepreneurs saving them time and money. Realizing the internal time it can save office and sales managers. Easy to stay in quick contact with new leads. Like the flexibility of the timers and all the functions in campaign builder.

Cons

When something doesn't work right, trying to figure out what is causing that. And also understanding some of the reporting.

Source: Capterra
 

mark from Summit Virtual Assistant

July 2017

July 2017

Great Marketing Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that you can do everything from Email marketing, selling of products, webinars. I also love the fact that you can do tracking for which contacts have opened emails so that you can push the next email out even better, if the open rate is low, such as gmail or other providers spam folders.

Cons

Confusing to learn if first starting out. But once you get the hang of it it seems very easy to utilize and be able to work with.

Source: Capterra
 

Claudia from Claudia Sheridan

July 2017

July 2017

New user to Infusionsoft and I'm loving it so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

I like that everything is in one place. I also like how visual it is. I can literally see where my subscribers are within the funnels.

Cons

I'm not a big fan of having to publish everything twice, but I understand the reason behind it. With regards to this survey, I'm not sure why I'm required to place 100 characters, when 95 suffice.

Source: Capterra
 

Jan from Udlock Virtual
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

As a Infusionsoft Virtual Assistant, I love the value it brings to my client's business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been a Infusionsoft Virtual Assistant for 5 years. I'm the implementor of the marketing strategies for my clients. I also love that there are so many facets to the system that it's never boring.

Pros

I love that it's an all-around software package. You can send out emails (broadcasts), set up campaigns (numerous emails), tag your potential contacts to segregate your lists, use simple opt ins, and sell products online. You can have evergreen campaigns that work 24 hours for you. The ecommerce section is flexible. I love, love, love phone support...AND I also like there are private and non-private FB groups to provide support and valuable information about the software.

Cons

Initially it's overwhelming to people because there are so many features to the software. The learning curve is steep but then you can create a fully automated system to promote your business. There are some quirks with the campaigns but you can learn about them. I do think business owners need to look at the cost of the system and determine if they'll use it effectively.

Source: Capterra
 

Brett from CrewTracks
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Infusionsoft is the bomb

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Save time, follow up with all leads, stay organized.

Pros

I love that Infusionsoft puts so many things into one product: CRM, eCommerce, billing, marketing automation, etc. I LOVE building an automated machine and then just letting it do its thing. Currently we have five marketing channels running, and they all feed leads into Infusionsoft with lead source tracking, sales rep assignment, and automated follow up. It's awesome.

Cons

New features are sometimes rolled out too soon, a bit buggy, and even after being improved, they're often not perfected.

Source: Capterra
 

Reyna from Home Makeover AZ
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Infusionsoft is a super product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Infusionsoft is our sales pipeline. I love the tracking of our opportunities with the access to forecast our high and low potential month by month. It's also wonderful to understand where the weakest points are for conversion. It helps fix links in the funnel easily.

Pros

Infusionsoft can do EVERYTHING - it can be coded any way you want it to be. It has so many time saving features if you know how to set them up. It honestly makes life so much easier.

Cons

The interface is not as intuitive. It takes time in the software to learn it. Generally you have to hire an expert to set it up for you. After that, it just runs on its own.

Source: Capterra
 

Ludwig

July 2017

July 2017

starting with ebusiness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

i started making ebusiness with infusionsoft -
it is hard to start - but after some time it make a good work
there are a lot of disciption, and ready to use exambles.
i startet and worked 3 years -

Pros

infusionsoft have a lot off tools for making good crm + emarketing
campagne manager is a very strong app
sort on persons is very good
support is fast

Cons

it is impossible to change the standard fields on the desktop. there are a lot of fields i never use - and ther are customer fields i used which are at the last page of the desktop

there are not possibility to change something to german - like "day of the week" - its ever in english - i cant use this in a german email....

Advice to Others

infusionsoft is a very strong programm with a lot of different people and exambles - where you can learn from them

Source: GetApp
 

ian from bookstore
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

excellent and reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

builds super close relationships with my customers and that is the most important thing for our business

Pros

easy to use once you have learnt the system and does tons of stuff to interact with our customer list...also the segmenting part of tagging is amazing

Cons

takes time!!! to learn the system and then once you have learnt it you have to train others up on the system which is the most important part to build a team up of success infusionites to drive the business forward

Source: Capterra
 

Marla from Killerspots
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I'm still learning but it'll be a great asset for our clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It will give my co-workers and myself more time to focus on other creative tasks because of the automation the software allows us to do.

Pros

I love how easy it is to create email campaigns. They're easy to map out and having the visual aspect is great. It cuts out having to map them out by hand first.

Source: Capterra
 

Max from Listen To Your Gut
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I have a great overall experience. Most things are very clearly laid out and easy to understand.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Super easy-to-learn automation

Pros

The visual layout is very clean and simple to use for even basic users. It makes it very easy to get into, but difficult to master.

Cons

I wish there was an option to show the entire view of the campaign builder, including sequences, in one view. Also, I know the old legacy stuff is outdated, but for older accounts, it would be nice to have an easier view of how some of the legacy stuff is tied together.

Source: Capterra
 

Frank from Legendary Football Grounds
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Good but a bit daunting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

AWESOME segmentation for emails!

Pros

The campaign builder is great once you figure it out. If you can harness the power of the campaign builder, you will be able to segment your list more effectively than with any other service I've seen out there. I especially like the decision diamonds where I can split people into different sections and dramatically increase the relevance factor on any emails that I send.

Cons

I feel like I'm paying for a landline/internet/TV/wireless bundle from the cable company. There are various things that I don't need but I keep paying the monthly fee because the campaign builder is a game changer. I wish they would offer some of this stuff a la carte.

Source: Capterra
 
 
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