Convin's support team passion and loyalty struck me in many ways. I am thrilled to be working with a platform that enables me to demonstrate the same dedication and loyalty to my clients when I speak with them, so that we both know I am doing my due diligence on every call. I appreciate ease of use that Convin is always available when I need it. It's like having a supervisor on the line with you when it comes to implementation to ensure you cover all the bases with the client.

The ability to conduct Full-Scope sales and compliance analysis on each and every call. Without Convin, QA and Training departments must manually listen to each calls, which just scratches the surface of insights. With Convin, the AI listens to every single conversation, providing your QA and training departments with a complete picture. Our agents can receive live sales training. This enables the agents to close more deals. This technology tremendously aids compliance by allowing you to instruct the AI to listen for specific non-compliant keywords or words and flag the conversation.

I don't like how it sometimes doesn't pick up the agent's voice. I use Convin platform everyday to get the analysis of my calls.

I may return to my meeting and examine the conversation to verify that I am delivering the best service possible to my clients. Convin allows me to concentrate on the call at hand rather than collecting notes. Convin enables me to build stronger ties with my clientele. Allows new employees to view actual calls and conversations in which they may be involved. It enables a new employee to obtain knowledge and best practices for approaching their task.

I enjoy that I can readily search Convin for the information I require. I can skip over the things I don't need and get to the information I need quickly! I also like the opportunity to leave comments on other people's video clips. This is fantastic for providing comments and insights into other teammates' talks! I enjoy that I can listen to my teammates' phone calls to see how they approach their task. If they have a different method that works better than mine, I can take notes and improve my customer service.

The function that shows who is speaking is not always correct.

I like that Convin now has access to 98% of the sales call process. After reading and seeing the script on a regular basis, the tool allows you to quickly learn the method! When trying to hit the process in order, the lead score and how well an agent performs are really helpful. I like the alert feature. Convin is extremely user-friendly and convenient.

I've only had a few glitches to work out, but nothing that I don't like.

Recording client calls so we can go back and collect details we might have missed while being attentive and without taking notes at the time, these were some of the problems we were facing before Convin came into our use. It has really eased our life.

Convin has had a significant impact on my personal growth. I enjoy looking back over calls after they've been completed, searching for important words, referencing significant points from a prospect, and receiving feedback from my supervisors and peers on specific conversations. Convin has given me the freedom to own my coaching and development, which I appreciate. Because I'm not concerned with putting everything down in my notes, I'm able to be more intentional and focused on listening to the person on the other end of the phone. The ability to go back and evaluate calls has provided me with this.

I'd like to see more data and statistics on positive and negative trends in the sales cycle from our team

Convin produces from your voice and underlines all of the important details that you cover on your calls to ensure that you stay in compliance and do not miss your mark with the caller. I enjoy it since it provides me with word suggestions when I'm at a loss for words. It has helped me improve my delivery. It also lets you take notes for self-reflection which is easy to implement and follow.

I enjoy how it reminds me of the questions I haven't asked, because it's easy to become distracted in a conversation and forget what topics still need to be covered. I've noticed an advantage in repairing what they call patience, which is the pause between them finishing talking and me starting. Furthermore, all of the elements I mentioned above come in handy to help me fine-tune my presentation, ensure that I am discussing essential issues, and observe what the top salespeople in my firm are doing so that I can do my best to emulate them and enhance my own discussion and sales methods to match theirs.

No dislikes; Convin is my daily useful tool; It helps me with so many features required as an agent that too with amazing support team