Convin's support team passion and loyalty struck me in many ways. I am thrilled to be working with a platform that enables me to demonstrate the same dedication and loyalty to my clients when I speak with them, so that we both know I am doing my due diligence on every call. I appreciate ease of use that Convin is always available when I need it. It's like having a supervisor on the line with you when it comes to implementation to ensure you cover all the bases with the client.

The ability to conduct Full-Scope sales and compliance analysis on each and every call. Without Convin, QA and Training departments must manually listen to each calls, which just scratches the surface of insights. With Convin, the AI listens to every single conversation, providing your QA and training departments with a complete picture. Our agents can receive live sales training. This enables the agents to close more deals. This technology tremendously aids compliance by allowing you to instruct the AI to listen for specific non-compliant keywords or words and flag the conversation.

I don't like how it sometimes doesn't pick up the agent's voice. I use Convin platform everyday to get the analysis of my calls.

I may return to my meeting and examine the conversation to verify that I am delivering the best service possible to my clients. Convin allows me to concentrate on the call at hand rather than collecting notes. Convin enables me to build stronger ties with my clientele. Allows new employees to view actual calls and conversations in which they may be involved. It enables a new employee to obtain knowledge and best practices for approaching their task.

I enjoy that I can readily search Convin for the information I require. I can skip over the things I don't need and get to the information I need quickly! I also like the opportunity to leave comments on other people's video clips. This is fantastic for providing comments and insights into other teammates' talks! I enjoy that I can listen to my teammates' phone calls to see how they approach their task. If they have a different method that works better than mine, I can take notes and improve my customer service.

The function that shows who is speaking is not always correct.

I like that Convin now has access to 98% of the sales call process. After reading and seeing the script on a regular basis, the tool allows you to quickly learn the method! When trying to hit the process in order, the lead score and how well an agent performs are really helpful. I like the alert feature. Convin is extremely user-friendly and convenient.

I've only had a few glitches to work out, but nothing that I don't like.

Recording client calls so we can go back and collect details we might have missed while being attentive and without taking notes at the time, these were some of the problems we were facing before Convin came into our use. It has really eased our life.

Convin has had a significant impact on my personal growth. I enjoy looking back over calls after they've been completed, searching for important words, referencing significant points from a prospect, and receiving feedback from my supervisors and peers on specific conversations. Convin has given me the freedom to own my coaching and development, which I appreciate. Because I'm not concerned with putting everything down in my notes, I'm able to be more intentional and focused on listening to the person on the other end of the phone. The ability to go back and evaluate calls has provided me with this.

I'd like to see more data and statistics on positive and negative trends in the sales cycle from our team

Convin produces from your voice and underlines all of the important details that you cover on your calls to ensure that you stay in compliance and do not miss your mark with the caller. I enjoy it since it provides me with word suggestions when I'm at a loss for words. It has helped me improve my delivery. It also lets you take notes for self-reflection which is easy to implement and follow.

I enjoy how it reminds me of the questions I haven't asked, because it's easy to become distracted in a conversation and forget what topics still need to be covered. I've noticed an advantage in repairing what they call patience, which is the pause between them finishing talking and me starting. Furthermore, all of the elements I mentioned above come in handy to help me fine-tune my presentation, ensure that I am discussing essential issues, and observe what the top salespeople in my firm are doing so that I can do my best to emulate them and enhance my own discussion and sales methods to match theirs.

No dislikes; Convin is my daily useful tool; It helps me with so many features required as an agent that too with amazing support team

I would like to describe it in just one word i.e MARVELLOUS

Convin has made it easier for my QA and myself to track and improve my communication and performance related to customer satisfaction and self growth , as without it i feel its quite hard to implement and deliver what the org. really wants from its employees. convin has the capability to induce a positive crticism based on my conversation with customers , also it has been evident enough that without it, the quality of our services would just collapse.1.Positive criticsm regarding my conversations is one of the best thing as i personally believe theres always room for growth.2.Easy to use and easy to recover data, No data is ever messed up.3.Created an enviroment of self growth, self improvement and analysis my speech and enhances my vocabulary (as i am able to listen to my calls and work on the grey areas).

sometimes Convin creates an enviroment of competition among my colleagues and although its a good thing alas , I dont why , it creates challenge for me personally.

A excellent tool for transitioning conversations into sales pitches, and the scripts are simple to follow. Our customer conversations are more successful, and having a script assures you don't forget anything. Convin comes highly recommended by me. It's a pleasure to work with the customer support team there.

Convin was a breeze to set up for us. With a single exe push, it updates itself! It's incredible to feel the silent push of guidance while live listening! Their customer service representatives are quite helpful! Their entire team is really attentive and helpful. They respond to queries quickly and effectively. The software is excellent, but it is their staff that made my experience with Convin truly exceptional. Convin has assisted our personnel in increasing conversion rates and getting back on track whenever a call is derailed by a customer. Convin provides many features and functionalities from the persopective of agents as well as managers.

I have used many number of features this platform provides because my main role is to get the analysis of my calls.

I enjoy how you can pause and change your remarks or ideas halfway, both as a manager and as a sales rep while easily implementing and using it in daily life as a counselor. I enjoy being able to listen to and review my calls since it helps me prepare and integrate my corrections for any upcoming meetings by giving me insights such as patience, talk ratio, moments that tells you about customer sentiment. I use Convin to ensure that I cover the most crucial talking points/paramters for consumers on future conversations by keeping a watch on AI recommendations in meetings page. It was also useful for noting down objections that I couldn't overcome.

Sometimes it works slow but overall the functionality is top level and the customer support team ensures that you get through the issues/challenges as soon as possible.

Resolving issues that arose when I attempted to recall what had been said in a previous conversation, as well as allowing myself to share my calls with management for constructive critique.

Meetings with prospects can now be tracked automatically. This has a HUGE influence on my day-to-day life, especially when I need to review past calls or listen back to critical parts from a conference. My personal favorite feature is the ability to filter through and listen to calls before transferring a customer to my team. This is especially helpful because we have a huge account base and need to assure seamless information transfer while also moving quickly. This allows us to overcome both obstacles.

I don't believe I've encountered any flaws that have caused me to dislike this tool, but I'm confident that more usage of it will help me identify areas of opportunity.

- One screen access to the transcript, checklist and observations for the associates.- User-friendly in navigation- The team is very flexible in accommodating requests for custom reports etc- Very adaptive to our business requirement.

Value add features could be :- Setting a timeframe to raise disputes for audits- Multiple auditors handling the same ticket - No history is stored for review in case of error.- For organizations that uses category based teams for audits, the scores in the overall dashboard could be helpful if we could view it category wise.

Convin resolves our previous issue with limited QA capabilities. We can increase our agent force using Convin without needing to exponentially scale our QA department. Allows us to deliver more real-time teaching to our agents without the need for a manager to be present. Allows our compliance team to get a full scope of calls, assuring compliance throughout the entire spectrum of our hundreds of daily calls.

Convin assists me in avoiding missing bits of the script. When I'm having a horrible sales day, I look at this. It allows me to know the areas I am missing so that I may correct them and, hopefully, recover and finish the day strong. It helps us to monitor and improve our sales process. Implementing Convin's features is very smooth and infact the ease of integration makes Convin very handy.

I use Convin for my daily calls but I wish the transcript was more accurate, apart from that it is a really good tool.

It has been a great experience so far using the convin tool, especially the support team.

Convin is easy to understand and navigating through the application is effortless. The application is designed to be user-friendly, with easy navigation and a wide range of features. Additionally, if we are in need of assistance, the convin's support team is always there for you and they always ensure that the issues raised are addressed and resolved at the earliest.

While doing call audits through convin, at times, the transcripts that is displayed doesn't really match the call, and the keyword based search option they offer has some improvements to be made, for example, if we are to search for a certain word said by the agent, the tool will show the calls / chats where the word has been said by both the agent and the customer.

Convin is helping me with the Speech analytics a lot, Using transcription i can easily get my mistakes and improve them on Priority. Main thing it helps me with the Sales Enablement.

The best approach to use Convin.ai is with a transcription. Because the calls were recorded, I can go back and evaluate them more readily. It also helps me with my work.The accuracy of AI-driven voice conversion to transcript has impressed me. It significantly reduces my workload.

One thing that bothered me was the transcripts themselves. Sometimes it is wrong. Nevertheless, it makes evaluations quick, easy, and accurate, so I would want to see adjustments made to their transcripts.

> It would be hard for the Convin AI to learn our product and audit tickets. By so far convin AI learned our manual scoring and tried give us almost an accurate suggestion.> One of major concerns was to sampling of audit tickets based on certain key words. With the help of convin's Sampling manager and Custom Tracking we were able to resolve that.> It also helped us to track the issue tickets based on customers sentiments and voice tone.> With convin we were able to customize our auditing parameters and scores that made our auditing efficient.

> Ticket Dispute feature could have been better. If multiple auditors are auditing the same ticket only the last will be notified about the dispute.> Also it would be to have the parameter wise Donut chart.

Good overall experience with Convin as it provides amazing necessary features.

I enjoy using Convin in our everyday one-on-one meetings with customers to get insights about what went well in calls and where we can improve. I really like how simple it is to browse through a call - especially when I'm short on time, I like to use the speed up to listen to the full call. We've pinpointed mains in calls down to the second, which has been a significant coaching effort on which our managers have been attempting to collaborate with us.

So far, nothing. It is simple enough for me to implement and integrate.

Prior to Convin, you're attempting to improve by soliciting direct feedback. Convin ensures that not too much is lost in translation. I'm working on improving my ability to keep calls brief and efficient, as well as how to wrap up/set up next steps at the end of my calls.

Convin provides you with the tools to grow as an individual contributor while also assisting coaches in rapidly ramping their sales teams. Convin has freed up our sales team to focus on improving our discussions in ways we could never have imagined before. With the assistance of Customer Support team of Convin, Call coaching is now easier than ever, and the quality of our interactions has skyrocketed. I feel Convin consist of the best team.

Every features has it's own benefit of integrating in my business workspace.

The only way to bridge the gap between sales and marketing is for marketers to gain a comprehensive understanding of what is going on in the sales area. Convin has made this easy for us to get the comprehensive study of calls. I've committed to spending at least one hour every day listening to sales calls. I can easily implement and set out time to "sharpen the saw" and simply try to elevate my game with what I've learned about what the sales staff is facing and what our customers are thinking. All of these insights enable me to design more effective sales process that too with excellent customer support.

Even after using Convin daily for almost a year, I am unable to figure out any dislikes in the product.

I was apprehensive to use Convin at first, but as I understood that I could go back and examine what works and what doesn't in customer calls, I was hooked. Convin is a critical answer for a role I just started. Convin has helped me become more comfortable with taking notes, honing my approach, and learning from others.

Convin has the option to jump to the specific topic. Convin helps in maintaining a record of all discussions for current and future reference. Coaching sessions provided by Convin assist is to develop skills to deal with cold phoning and introductions. With the simple implementation and daily usage of Convin, my intros are becoming more fluid.

Convin is bit slower when it comes to loading the calls in processed status but it is simple to integrate

it provides insights about the calls moreover it also provides coaching sessions and assessment to the agents

Convin saves us time by assisting us in overcoming communication issues. The AI for call transcription is the finest. Infact, the AI suggestions features are easy to implement in calls. I'm able to tackle the challenge with the help of customer support of being able to listen to consumer sentiment and pick up on numerous themes with Convin.

The speech to text conversion can be a little clumsy, making it difficult to search for keywords.

Convin provides the ability to listen to calls again, especially at 2x speed to save time. I can improve my sales techniques by evaluating calls with Convin and easily integrating the insights in my calls. Convin makes it simple to evaluate calls and provides valuable insights into the talk ratio, prospect speaking speed, filler rate, interruption rate, interactivity, and other metrics. Convin is my favorite daily usage tool.

It could be a little more detailed, but there isn't anything to complain about.

It helps to improve your communication with the clients and also helps you to make your consultations better

Call statistics are useful for reviewing and determining how much your prospect/client interacted and engaged. Call tracking and recording, as well as coaching are easy to implement and I would rate 10/10 to customer support. It's useful today for call flow, but it'll become more useful as our team develops and we nurture best practices. I appreciate the searchability, transcripts, and ease of sharing calls or call snippets with others.

So far, I haven't discovered any drawbacks! Simple to use and really beneficial for monitoring calls and tracking customer interactions.

Convin holds the capacity to manipulate whether listening to customers or representatives. The ability to deliver a conversational approach with product knowledge and resources without appearing rehearsed. For my company, I'm dealing with a lot of consumer questions and pricing concerns. I've seen the value in sending feedback to my manager and having it updated in convin in real time for instant usage. It provides ease of implementation as well as ease of integration. I love how it transforms our conversations with number of features it provides.

The app does not always appear to keep logged in. Our agents are occasionally unable to log in.

I like the dashboards that are being provided for different factors on which an agent's performance can be measured, as well as the system's organization. The great customer service provided during implementation and use is fantastic. Weekly calls have increased my awareness of what is going on with the team's utilization of the Convin. As a counselor, Convin has made my job much easier by assisting me in changing items that need to be altered based on data obtained in Convin. Convin has also made recommendations based on its AI expertise and collection industry norms.

So far, I could just find the positives of Convin

It helps you get better understanding the rebuttals for the users.

Convin's ability to re-listen to calls is invaluable as a representative as it's really helpful and easy to implement the correct phrases. I also appreciate how easily it integrates with my calendar. This tool has been quite useful in assisting us with our sales coaching efforts. Filler words are being removed. With number of features, Convin helps me in trying to remember where I left off on each sales call. Reducing the amount of time spent talking. Much, much more.

Nothing; Convin probably has a few tricks up their sleeves, considering the updates are usually on point!

The convin is helping me to understand the more detiled converstation of the coach with transcript and also it has helped me save more time on the audit with more accountability for the work as well With Real time feedback to the coaches it has helped improve the quality of consultaion as well

Convin has eaze upo the job of auditing and helped save time to look into detailed call flow and transcriptAlso the suggestion of key work area's Does help in understanding detailed

Few of the old audit Script has to be updated upto today's MarkNew sessions for the coaching needs to be updated on the convin dash board, SO that it will help our coaches to learn more better and improvise themself.