A lot of awesome functionality. Mass manipulation of tickets and linking tickets to together in parent-child relationships.

Feature Rich Support System for a Great Price.

GWI releases updates with feature that are great pretty regularly. Their support staff is great to talk with and are very helpful.

Configuring the product for things such as user grouping and admin roles was easy in some regards, but could also be cumbersome navigating the areas to make these configurations.

My only complaint, and it's a mild one, is that some of the configuration settings can be difficult to locate. Other than that, I have only feature requests for future versions.

It's very stable, customizable, and easy to use and understand. Most updated and changes are only a few clicks and they're done.

The follow up is also a welcome benefit. We reviewed more than a few products and GWI has met every expectation.

Active directory integration is a huge plus and allows the end user to open tickets with minimal input.

The good thing about it is that this is not just a one person opinion, most of the IT members likes its ease of use. Just a small Link on SharePoint or pushed to the desktops and anyone in the Org.

Speed was awful after using it for about a year with 1500-2000 users submitting tickets daily. Even with the added customization.

If you're looking for a great help desk application that integrates well into a Windows environment - then look no further.

The application is fully customizable to fit your business needs. The product consistently gets better and better with each release and the customer support is outstanding.

The minimal training we recieved was thorough. The help and online help is excellent and very well written.

Integrating with Outlook and other 3rd party tools. Overall attractive User Interface.

Customer support was very helpful though. It was easy to lose track of tickets for follow ups and think they could make a better interface for this area.

I love the new rep interface which has dashboards so that I can graphically see the numbers and kinds of help tickets out there. I love the email notifications of new tickets, updates, etc.

Fairly intuitive and easy to customize views. Good automation options for workflow notifications.

The support is amazing and they are always willing to work with you even when the circumstance may seem a little out of their scope. I recommend this product 100.

The PC scan feature is amazing, incredibly useful utility. Numerous Reporting options.

When you have hundreds of devices, sorting them is very difficult unless you have tons of time to customize.

Our company has many ticketing platforms and for our user base, this was an inexpensive and easy to implement tool.

The user-facing portal is ugly and very difficult to manage.

Moreover, they have not updated their install manual since about version 8 or so, they are now on ver 17. I have trouble with most upgrades.

I was part of the team to implement the product and found it really easy. Now that we have been working on it for 4 months I can see all of the benefits offered.

Great support and customer service, including awesome inbuilt help features.

Our problem before GreenRope is that we are a small business with high volume of records.

If not for your support team i would be unhappy.

Everyone I've worked with at GreenRope is amazing. They've operated promptly and professionally when helping us solve our issues.

I really like the multi-use functionality of the system. You can pick what you do and don't want to use.

All in one product at a VERY good price. Also GreenRope always STRIVES to keep up with technology and offer the best to it's users.

HATE how you have to click OK after you update each piece of the company.

Nothing, I am new to GR so alot of my problems are more about me being new to it, than anything wrong with the software.

No direct API as of yet between Greenrope software and my ticketing platform (not TM or Pac), though they do have APIs with other providers.

This software has all the features you want a CRM to have - no missing bits - having everything integrated is fantastic.

What I love most about this software is that it has a lot of information stored in it and it is extremely easy to use.

After eliminating several subscriptions, we find ourselves at a net savings in software spend as well.

Database organization possibilities. Easy visual interface for sales team.

GreenRope gives you the ability to apply that understanding into your CRM to maximize your growth.

They have each helped me at various stages in implementing marketing funnels for my client. They are very responsive and I can always count on them to help me get things to the finish line.

First of all, I am a huge fan of Greenrope's chat feature. The team is always very helpful and patient to help resolve any issues you face.

It replaced the horrible infusionsoft product and its terrible customer service.

Customer service is outstanding and they respond quickly. If not for the support team i would probably shop around for another system.

Sometimes the character indicator is wrong...it indicates a minimum or maximum account but then it doesn't recognize it and gives an error. Not a huge problem but it is an issue sometimes.

The best part about this is the support team behind the software. I am new to GR so it is so CLUTCH having a team  to reach out to when I am stuck in the mud.

I like that it is easy to look up contacts by name, or email. Also how easy tracking emails are, and the email builder being super easy to use and set up.

I was able to make more money, in less time with less effort because Greenrope allowed me to automate all of my business systems and processes with perfect peace and ease.

Softwares that could handle our volume were not affordable or approachable for small business. GreenRope has been a great solution for us, and I am very impressed with their support.

A little unintuitive in terms of the operation. Still is a little difficult to extract detailed member management information for sales people.

The email templates and tracking capabilities are the features that I have used and like most. Its great to be able to quickly see who has responded and what they responded to.

My team appreciates operating from one dashboard and the reduction in manual processes (and follow up from me:) around day to day customer service and project management.

iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite.


iSupport allows users to manage all the aspects of the help desk process including incident, change and deployment approvals from a single solution. The incident management functionality of the solution combines incoming requests from multiple sources such as phone, email, chat and discussion forums and routes them to the appropriate staff based on defined business rules.


iSupport features mySupport which allows users to share the self help material with team members. This feature also allows users to manage help desk discussion forums and live chat with end users.


iSupport features asset tracking which allows users to track all the IT assets with the help of scanning techniques and network queries. Users can schedule scans, maintain a log of historical issues and use the information for improving the quality of help desk services.



LongDescription

Support Ticket Management

Surveys & Feedback

Document Storage

Session Recording

IT Asset Management

Customer Service Analytics

Workflow Configuration

Contract/License Management

Change Management

Project Management

Customer Database

Automated Routing

Call Center Management

Problem Management

Self Service Portal

Screen Sharing

Performance Metrics

Diagnostic Tools

Multi-Channel Communication

Configuration Management

Queue Management

Social Media Integration

Workflow Management

Email Management

Ticket Management

Asset Tracking

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Availability Management

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Remote Access/Control

Appointment Management

Incident Management

Live Chat

Chat

11-50

51-200

201-500

501-1000

1000+

iSupport

Live Online

Webinars

Documentation

US Dollar

GreenRope is a customer relationship management (CRM) solution best suited for small business owners in all industries looking to consolidate their email marketing, social media, sales, event and project management into a single cloud-based platform.


The GreenRope interface shows all available features from a single screen. GreenRope has four core features: contact management, marketing, project management and calendaring. In addition to event and meeting management, GreenRope can assign tasks, track projects and store documents. The calendaring module offers both public and private calendars with automated reminders.


Communication tools include email campaigns, surveys and text message campaigns, as well as integrations with social media sites. GreenRope also provides a website building function and e-commerce features. Users can manage contacts, sales pipeline, basic accounting and more.


Pricing is per month, and support is offered via email and over the phone.



Engagement Tracking

A/B Testing

Website Analytics

Sales Analytics

Forecasting

Multi-Channel Marketing

Social Marketing

Internal Chat Integration

Lead Capture

Activity Tracking

Drip Campaigns

Sales Pipeline Management

Referral Tracking

Marketing Calendar

Calendar/Reminder System

Multi-Campaign

Calendar Management

Activity Management

Sales Trend Analysis

Campaign Scheduling

Template Management

ROI Tracking

Data Import/Export

Email Tracking

Lead Generation

Email Templates

Email Distribution

Contact Management

Lead Management

Conversion Rate Optimization

Email Marketing

Mobile Access

Real-Time Data

Territory Management

Click Tracking

Marketing Automation

Landing Pages/Web Forms

Customizable CTAs

Dynamic Content

Event Triggered Actions

Visual Analytics

Customization

Activity Dashboard

Reporting & Statistics

Segmentation

Reminders

Website Visitor Tracking

Customizable Templates

Conversion Tracking

Web Forms

Contact Database

Monitoring

Campaign Analytics

Lead Qualification

Customizable Forms

Quotes/Estimates

Drag & Drop

Social Promotion

Autoresponders

Third-Party Integrations

Task Management

Campaign Management

Multivariate Testing

Real-Time Notifications

Chat/Messaging

Real-Time Monitoring

Progress Tracking

Web browser (OS agnostic)

14 day free trial with every plan! 

Each plan includes unlimited users, unlimited emails, and all features.

Starter – 500 contacts - $99/month

Essential – 2,000 contacts - $199/month

Pro – 5,000 contacts - $299/month

Premium – 10,000 contacts - $399/month

Powerhouse – 15,000 contacts - $499/month

Supreme – 25,000 contacts - $599/month

Ultimate – 50,000 contacts - $799/month

*Custom plans available for over 50,000 contacts

iSupport vs GreenRope

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