GreenRope Software

Good experience overall.

I can pull reports that I couldn't do otherwise.

Pros

It's convenient and has a lot of options, including scheduling emails to mass groups. It will make my job easier, after I learn the system.

Cons

It takes a while to learn the system, and how to use it properly. It's not as easy to use for the older generation.

Greenrope generously extended our trial and worked hard to answer our many questions

Helps us keep track of client opportunities and communication. Provides great data to see how we are tracking against targets

Pros

Comprehensive. Fairly easy to use. Great support and customer service, including awesome inbuilt help features.

Cons

There are a few elements we would like added or customisable. They are very minor in the scheme of things

It's been mostly positive

Mass emails, ease of communication, maintaining contact records/relationships

Pros

It's user friendly - easy to access contacts/ send mass emails. It's fairly intuitive and we haven't run into any major problems.

Cons

It has limitations - you have to customize things to get them to be the way you want them. You can't bcc someone on an email.

Overwhelmingly Functional - GreenRope can do such much to help your business.

GreenRope helps me run my business from all aspects of Marketing and CRM

Pros

There are so many ways this software platform can help your business. It is a learning process on how to best get the most out of it. I love the broad set of features and the way so many things can be automated.
Specifically, the CRM component of this software platform is so robust and functional. We are able to use the CRM (which is the backbone of the platform) to do the normal CRM activity tracking AND so much more. The CRM uses a group set up process to keep your contacts organized. This structure enables a number of automated functions to be triggered by group as well as giving different levels of visibility to the group or contact. This functionality enables the building of community among group members or oversight and management of activities by group members.

Cons

The learning curve is overwhelming and the set up process does not really mitigate this. No offense to the GR Support team (they are fantastic), but when you start on-boarding - you do not know, what you do not know. So, getting started can be overwhelming. My suggestion to GR is to take the approach that they use for building automation and work with each business to develop a product functionality road-map to move the training from the most important functionality to the less important functions. The help videos and customer support are very good supplements to the on-boarding process.

I send e-mails to 1700 people a few times each month. This platform is very useful.

Pros

It's easy to use and does what I need. I also like the test and full submit are very different so it is hard to send a test e-mail blast.

Cons

The word and paragraph spacing input is sometimes different than the output. Some of the icons are not intuitive.

Overall very happy with the product and how we use it.

Pros

I like the ease of keeping track of events and members and how they RSVP for events. And the interface for member profiles is good to interface with the website.

Cons

Sometimes seems a bit strange on the web interface and making updates to member profiles. When members want to update profiles or keeping them updated can be a little wonky.

Seems powerful, haven't used it to full potential

Pros

We had a specific group of people to contact and update information about. IT worked really well for us for this purpose.

Cons

I am a software developer myself and I usually understand software, but it took me some time to understand the filtering mechanism.

Greenrope is THE most robust and complete all-in-one system CRM I have ever used, with fair pricing.

Pros

As a sales, marketing, and business development professional, I have used pretty much every solution on the market. Greenrope is THE best all-in-one system for managing your business. No more jumping from Salesforce, to Hubspot, to Constant Constant or Mailchimp, and on and on. Greenrope can replace them all and make your processes flow easier and even automated. If you are in the market for a new solution I highly recommend you try this one.

Cons

If you do not spend the time up front to set up the system with workflows, etc. you will not get the value out of it. Good thing is, Greenrope helps with set up and training!

Loads of options, but not the best answer to any one issue

It helped my team at Alternative Advertising bill me for hours worked on a project. We also tried a couple of websites in GR, but have since rebuilt all but one in Wordpress for better flexibility, user-friendliness and SEO.

Pros

There are a lot of features and the price is lower than most companies offering the same things. Also, their support team was very responsive when we were trying to use their services.

Cons

There are many things GR can do, but unfortunately most of the solutions I used (website builder especially) are relatively weak or clunky compared to other solutions (like Wordpress). My team used the CRM more, but I used it basically for project management/time tracking and the website builder. Neither was a good as Wordpress and Basecamp or other timer tracking solutions.

I live in a fast paced world transferring data has been a slow catch up for me

visibility throughout all of my company for contacts and marketing campaigns

Pros

I like the CRM Activity feature it helps me stay organized in my follow up I feel the drip campaigns could be useful but have not seen any turn around from the ones set up not by me.

Cons

I do not like that my email account is not synced with this it adds a step to my process making more work for me

ease of use

Pros

Currently we're using Signup Form to capture user info from our websites. The information allows us to follow up using phone call, meeting, and provide additional details about new products.

Cons

We would like to explore integration options using API. However, we can't find good documentation that explains in details what GreenRope can provide and how things work. Also, we want using the score measurement, but find it can not handle complex calculations.

broad range of features, comprehensive, design could use an upgrade, great support

Pros

The greenrope platform is well built easy to use and has a brad range of complimentary features that support our general business need as well as our platform

Cons

the look and feel of the interface could be more consistent and upgraded to match the overall capacity of the platform.

My experience with GreenRope is mixed. I like it and it gets the job done but sometimes it kills me

Pros

It has sooooo many features its just crazy what you can do with it. The possibilities are really countless. I haven't even been able to use GreenRope to half of his capability I'm sure. Definitely gets the job done.

Cons

It is hard to understand sometimes. Things that should be simple like email templates are actually not that simple at all to delete and change. Seems like some things are really easy to do, but others are so complicated and make no sense sometimes.

User, administrator for my company and it's very easy to use.

Not being forced to use Excel.

Pros

Control over your contact records. This gives you the ability to really use your data to make informed decisions for your org.

Cons

Limits on functionality of key processes. There are some things that are unable to be changed without GreenRope Developers getting involved.

Super ease of use, easy to catch the hang of how things work and everything flows smoothly.

It made it easier to learn marketing, as I am a marketing student that works for a company. I feel I was fortunate enough that the company used this as it made learning the process so much easier.

Pros

I like that it is easy to look up contacts by name, or email. Also how easy tracking emails are, and the email builder being super easy to use and set up.

Cons

Probably that you can't have a big list and change multiple things for a contact at a time, but at the same time I understand why you can't do that and is probably better you can't.

Easy to work with software. In case there are any problems the support team is always available.

Pros

Tool Design, Support Team via Email and Phone, Webinars. Easy way to search for contacts and edit them

Cons

Performance while searching. Some of the modules are a little complicated if you are not working with the tool too often.

Great software, especially for the price

Made email marketing easier.

Pros

Does a lot of what the more expensive platforms do and a very reasonable price. Absolutely love their "journeys" function. Staff is great to work with, and they are very responsive from the top down. Any issues are addressed immediately and you're assigned a client advocate who constantly checks up on you and your satisfaction.

Cons

No direct API as of yet between Greenrope software and my ticketing platform (not TM or Pac), though they do have APIs with other providers. The workaround is uploading my database every few weeks, which works fine, but my wishlist would be the API solution.

I am a novice and it is hard for me to navigate

Emailing newsletter

Pros

I can get newsletters out to my clients on a monthly basis. My web master suggested that I use this.

Cons

Not easy to make a new newsletter from an old template
Unsure of how to add new clients and remove old ones

it was easy to learn, features are more accessible, and the updates are always make it better.

Pros

Ease of getting into contact information, keeping track of activity with the clients and the automation is great.

Cons

That I can't make notes in a personally sent email activity widget. Also, that we can't attach documents to emails.

GreenRope's CRM handles everything we need for our small business!

Having everything in one place makes it so easy to track all of our members and prospective members. I can manage our events, emails and analytics all in one place. The staff are also amazing and such a pleasure to work with!

Pros

Email marketing, event management, membership management, analytics and workflows all in one place! There aren't many CRM's that also handle email marketing and tie in registration for events. I love that I can do everything all in one place and pull up individual profiles to track their email reads, memberships purchased and events attended. The customer support is also exceptional. It never takes more than a few hours for them to get back to you, and you can always use the online chat for even faster responses.

Cons

There's a few small bugs related to events, and API can be tricky, but if you have the patience, you can make anything work.