GreenRope Software

easily blast large groups

Pros

Being able to send email blasts to large groups and be able to see who opened, read, and clicked on the emails is critical to my follow up process. It is extremely helpful to know the people who are interested.

Cons

Not being able to identify people who have read emails without having to go into each individual group.

Pros

the software works well on a desktop, lets you set up very nice tags to help search, and lets you research contact

Cons

The search funtionallity would often not work. when looking for contacts, many dont show up. the mobile app couldn't really search by Tags, and wasn't very intuitive on making appointments. there was no "search near me" function. if a user unsubscribed from email, i could no longer find the contact without major digging

I use it for the CRM, just like my coworkers. BUT I am the only one in my office who also uses GreenRope to format mass emails and newsletters to send out to leads and clients.

Pros

I like the ease of moving a contact from one group to another (or having them in multiple groups). The ability to customize which information you'd like to collect from a contact is a huge plus.

Cons

I wish it was easier to format emails with graphics. There should be an ability to drag and overlap items, and it would also be MUCH easier if there was a separate window to format how the email appears on a phone. A longer process, definitely. BUT when I'm sending out mass emails, I'd prefer to take the extra time in order to make sure the message comes across clearly on all platforms and accessibility.

Helped me track and manage contacts, leads and opportunities, easy to use dashboard

Pros

The dashboard brings a lot of valuable info to you on first entry, To-Do list is very handy, really like the ability to drill into the reports from the dashboard

Cons

UI is OK, leads and opportunities is buried inside contacts, has alot of functionality that I have not yet explored

Pros

A great communication tool for small business. The opportunity to be able to reach prospects in an quickly and timely manner is beyond impressive.

Cons

I have not found an ability to send multiple text messages to prospects. The current text message function allows one text sent to prospects, rather than a quick multiple text function.

Pros

Good email marketing and CRM features once you get past the overwhelming UI. Almost on par with other ESPs.

Cons

Looks like it was built in someone's garage. The UI needs a refresh badly. Looks like there are too many cooks in the kitchen.

Pros

The adaptability to help us with e-commerce and a calendar scheduler. We had looked around for other CRM's to use but the main reason we kept this one was because it also had these futures and CRM all I one place.

Cons

Couldn't appropriately and clearly tag people and group people in a user friendly way. It was always very confusing to create groups and identify who was who.

Pros

It is very flexible. This CRM has the ability to create custom "Groups". These can be customized for your business or, even work for organizing a little league team.
The ability to customize most of the contacts' information is also very nice. We can create different, trackable itmes within the client contact information that are relevant to our business.
The ability to email clients through the CRM and see if the email has been read is nice.

Cons

Workflows, while there, are clunky. Automatic workflows were one of the most important selling points for us however, we have abandoned using them.
Many of the emails sent out of the system for marketing purposes are not seen. They end up in spam folders.

All in one product at a VERY good price. Also GreenRope always STRIVES to keep up with technology and offer the best to it's users. If I can't do something they always seem to come up with an update that allows for it. This software is fantastic for small companies but can also support the larger businesses.

Pros

Easy to use for the most part. There are a lot of features and tools - so it takes a while for everything to come together and understand how to use the system. But once you do everything begins to click and make sense. I would much rather learn one systems than 3 or 4.

Cons

Depending on what browser I am using things sometimes get hung up or I am I unable to edit properly. I wish the email templates were more modern and ready to use.

Pros

Easy to use. It does the job. It is efficient in getting the information out to customers, which reduces the amount of time spent if we were to conduct this task without the software.

Cons

Sometimes the character indicator is wrong...it indicates a minimum or maximum account but then it doesn't recognize it and gives an error. Not a huge problem but it is an issue sometimes.

-Tracking and Ranking
-Customization
-Run multiple businesses
-Different users can have access to all or different contacts

Pros

-Tracking and Scoring / Ranking Ability
-Customization of Home Widgets
-You can run multiple businesses out of it
-Security and Customization

Cons

-You can not send emails with attachments.
-When you are in the Activity feed it does not show the phone number of the contact..just the contact name and email address...you have to go in to the contact information to retrieve it.

All in one service for email, lists, etc.

Pros

The email templates and tracking capabilities are the features that I have used and like most. Its great to be able to quickly see who has responded and what they responded to.

Cons

List management is sometimes a challenge to handle as efficiently as I would like. Sometimes it would be great to be able to look at lists in a spreadsheet type format instead of one record at at time.

Pros

It works a little better than other softwares out there, and I am able to call customer service any time I need help.

Cons

Not a whole lot, Im just having trouble navigating around it, there are a couple different areas I get confused and can not figure out where the location is

Ease of text and email make tracking a breeze

Pros

Ease of adding/removing contacts within groups really makes it quick and painless to move a lead to client. Being able to send a text to a client with a project update notes saves alot of time.

Cons

I wish I could use the SMS feature on more than one contact number with one click within the record. Currently there is room for one mobile number only.

Tracking our students and their program inquiries.

Pros

The ability to schedule events and sign in etc. Tracking our programs and student inquiries. I love the ease of adding student information as well as setting student files up.

Cons

It can be somewhat confusing when trying to update an event. As a user having access to delete items is not available so the cons I can not speak on as much as someone who administrates this software.

Pros

Ease of use and we can have wide view of our customer data. The charts provide the very good overview of the frequencies.

Cons

API connectivity to our BI tool/ or automating the process to get the data in every daya using API which is very unclear

Streamlined marketing.

Pros

One stop to market my company. I like being able to schedule distribution. I also like that it is a flat fee no matter how many emails I send out to my customers.

Cons

Could be a bit more user - friendly. There are still some thinks I have trouble with when trying to compose an email to send out....

Pros

Many features for the money. Unlimited users is a big plus. Support is very good and responsive. It has been very helpful to our business.

Cons

It takes a little time to understand how the system operates. Probably because there are many features.

I was able to make more money, in less time with less effort because Greenrope allowed me to automate all of my business systems and processes with perfect peace and ease.

Pros

Greenrope allows me to run my complete business from stem to stern without having to purchase any other unnecessary software applications.

I can run all of my events and memberships with the click of a button and ease of use.

Cons

The biggest frustration I have with Greenrope is not being feed my workaholic addiction. I am now able to work smarter and have more free time to work on my business because many of the business hours I wasted have now been automated and made my business life more simple.

Greenrope completely automated my business and made it possible for me to spend more time with my family and friends. Although

Being able to streamline our account management by being able to setup independent groups with user specific access.

Pros

Unlimited users, quick customer support when needed, great pricing, extensive access customization features.

Cons

Toggling between groups is not as user friendly or intuitive as it could be, and setup is not as user friendly as it could be.